The following and other duties may be assigned as necessary: - Creates framework for property user profile interfaces as they relate to Company systems and networks. - Analyzes hardware, software, and computer system functional specifications to determine property and business needs. Partners with property leadership to implement products, systems, and specifications from analysis outcomes. - Performs the installation, repair and preventative maintenance of personal computer equipment and related systems. - Performs root cause analysis, develops checklists for typical problems, and creates procedures and internal control changes for problem prevention. - Creates standard operating procedures and user guides and contributes to technical procedural documents before they are published. - Demonstrate creativity in analyzing issues, determining application testing and in recommending solutions to complex IT scenarios. - Performs user administration duties as needed, included but not limited to account activation, termination, and local system administration - Performs installation, repair, maintenance on audio-video systems, kiosks and other embedded systems as needed. - Responsible for responding to, documenting, and resolving service tickets in a timely manner according to applicable service level agreements (SLAs). - Resolves and tracks simple and complex end user software/hardware computer problems, andidentifiestechnology needs that will improvebusiness processes. - Responsible for operation and programming of phone systems, including but not limited to, moves, adds, changes, providing updating phone lists, wire installation and systems analysis and - Assists withinventory control for all hardware/software; maintains equipment organization to help expedite service. - Supports, promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Assists with the remote access process when vendors need to provide support for upgrades and troubleshooting issues. - Consults with vendors, Corporate, and property leadership to determine specific application needs, upgrades and overall system improvementsas needed.Completes profile request administration for network and property systems; Add/change/modify end user access according to department and regulatory policy. - Serves as a department liaison with external vendors to improve customer service and reduce issues within the IT environment. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Perform all job duties in a safe and responsible manne
Key Objectives:- Provide a clean environment for guests and Team Members.Essential Responsibilities:- Transfer food inventory from warehouse to kitchen, between kitchens, and restocking areas as instructed.- Receives and unloads product in stocking storage rooms, walk-in refrigerators and freezers and makes deliveries to appropriate outlets. - Responsible for the organization, rotation, and labeling of products and sanitation of storage areas.- Assist in putting restocking areas of each kitchen and storage areas. Unpacks according to instructions- Use carts to transport items to be restock.- Puts away delivered product in a timely manner following health code.- Ensure that all supplies are delivered as requested and notify management of any discrepancies.- Report daily counts and/or record on tracking logs for ordering and control purposes.- Cleans the assigned areas to include the removal of trash, boxes and pallets as well as transport cart storage.- Follow protocols set forth by the Warehouse team and communicate appropriately.- Following property training for use of pallet jacks.- Assist the stewarding team in the dish pits as assigned.- Perform daily, weekly, monthly deep cleaning projects as assigned.- Maintain a safe and sanitary work place by following safety rules and regulations.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members
- Performs maintenance and service repairs on kitchen equipment.- Installs new units or replacement parts of existing units according to specifications and established safety guidelines.- Knowledge of electrical circuits and schematics; plumbing and equipment controls.- Familiar with a variety of the field’s concepts, practices, and procedures.- Relies on experience and judgment to plan and accomplish goals.- Performs a variety of complicated tasks.- Responsible for ordering supplies to complete given task using purchasing systems.- A wide degree of creativity and latitude is expected.
- Performs scheduled and nonscheduled repair, maintenance and installation of machinery, tools, equipmentand/or associated equipment to ensure continuous and safe operation of the property.- Performs preventive maintenance in conjunction with all building maintenance and/or cleanliness related items.- Submits requests for expenditures associated with repairs, upkeep, and improvement to the Manager of Facilities.- Directly or indirectly supports all exterior grounds activities, including snow removal, grass cutting, landscaping, the parking garage and other exterior area needs.- Supports all sanitation processes and procedures including rodent and pest control.- Performs painting, structural repairs to masonry, woodwork, wallpaper and treatments, and furnishings of buildings.- Directly or indirectly supports the installation, maintenance and repair of HVAC, electrical, plumbing systems and water distribution, including fire suppression and sewerage facilities.- Accountable for OSHA compliance at Hollywood Casino & Hotel. Will be an active participant of Safety compliance.- Implements and monitors controls designed to assure full compliance with all federal, state, corporate and property laws, policies and/or mandates.- Must be able to interact effectively and positively across departmental lines.- Must be a team player.- Limited supervisory requirements as assigned.- Other duties may be assigned.
- High School Diploma or equivalent required; degree in culinary arts or recognized apprenticeship preferred.- Minimum one (1) year of experience as a line cook required.- Must have strong written and verbal communication skills; must be fluent and literate in English.- Ability to maintain a high level of confidentiality and professionalism.- Must have basic reading and math skills for recipes and measurements.- Ability to work collaboratively and communicate effectively with team members at all levels of the organization.- Demonstrated ability to prepare a wide variety of food items, to standard, in a high-volume, fast-paced operation.- Demonstrated understanding and knowledge of the application of sanitation procedures.
- Determines guest needs and suggests products to enhance service and meet sales goals.- Assists guests in their menu selections and packages guest orders according to established recipes and outlet standards.- Operates electronic cash register system to accurately and immediately account for payment transactions; transports monies to and from the main Credit cage.- Responsible for completing all day-to-day activities in work areas to maintain service, product quality, and cashiering responsibilities in a sanitary, safe, and effective manner.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Distributes monies to gaming guests via check cashing and conversion of coins and gaming checks into currency.- Ensures accountability of all transactions through verification and documentation of exchanges.- Responsible for maintaining all funds entrusted to him/her on a shift basis and providing prompt, friendly, and courteous service to all guests.- Promotes positive interaction with guests and employees at all times by providing a fun-filled, entertaining environment through flawless delivery and execution of services.- Responsible for the makeup and verification of bankrolls by supplying currency, coin, and gaming checks for all money-handling departments.- Responsible for the operation of assigned customer window, employee window (JPH), Poker Room window, and/or Chip Bank, performing all transactions with guests/employees in a confidential manner.- Adheres to regulatory, departmental, and company policies along with working with other cashiers and supervisors.- Maintains internal controls through immediate reports concerning shortages, errors, or discrepancies.
- Adheres to all department and property policies and procedures regarding guest service standards. - Sorts, washes, dries, folds, and stores linens according to established procedures. - Sweeps and cleans work area and cleans/mops restrooms. - Performs routine maintenance on the laundry equipment, such as cleaning dryer traps and greasing flat ironer. - Maintains production output according to level of room occupancy. - Assists vendors who, as part of their service, perform inspections and tests of cleaning agents and operations. - Counts and processes reclaimed items. - Weighs and counts all received linen. - Keeps accurate records of delivered and received linen counts from all receiving departments; maintains daily worksheets. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Sort all linen in preparation of washing.- Wash linen following a pre-set formula, dry and fold linen, and iron all linens.- Perform rewash and stained linen procedures.- Turn in any stray items found in the linen to the supervisor.- Fill linen requisitions.- Assist in counting linen during inventories.- Keep daily production records.- Clean laundry machinery and cover any linen remaining in carts at the end of the day.- Keep working area clean and organized and clean laundry bins at end of shift.- Perform other job-related duties as requested.- Hearing and visual ability to observe and detect signs of emergency situations.- Must be able to lift, push, and pull a minimum of 30 lbs.- Must be able to stand/walk up to 6-8 hours per day.- Ability to communicate effectively.- Must be able to work a varied schedule including nights, weekends and holidays- Other duties may be assigned.
- Collects or receives, and segregates, counts, and records number of items of soiled linen and uniforms for repair or laundry, and places items in containers. - Examines laundered items to ensure cleanliness and serviceability. - Stores laundered items on carts, after verifying numbers and types of items. - Counts and assembles laundered items on cart or linen truck, records amounts of linens and uniforms to fill requisitions, and transports carts to floors. - Conducts inventories to identify items for replacement. Keeps linen room in clean and orderly condition. Supervisory Responsibilities This job has no supervisory responsibilities.
General Accountabilities: - Sorts, washes, dries, folds, and stores linens according to established procedures. - Sweeps, cleans, and mops work area and restrooms. - Performs routine maintenance on the laundry equipment, such as cleaning dryer traps and greasing flat ironer. - Maintains production output according to level of room occupancy. - Assists vendors who, as part of their service, perform inspections and tests of cleaning agents and operations. - Counts and processes reclaimed items. - Weighs and counts all received linen. - Keeps accurate records of linen delivered and received from all receiving departments; maintains daily worksheets. - Anticipate and respond to customers’ queries, concerns, and complaints.
- Greet guests in a timely manner with a smile and a pleasant disposition.- Must be familiar with menu, preparation of drinks and food and prices.- Use suggestive selling techniques.- Explain the ingredients to the coffee.- Carry on a friendly conversation with the guests, as coffee is prepared.- Work as a Barista making coffee, blended beverages, etc.- Work the cash register and maintain an accurate bank, maintain cleanliness.- Promotes a safe working environment.- Monitors and supervises Barista's job performances, customer service, sales levels, employee work relationships, and persists in keeping the assigned work areas in an orderly and clean manner.- Are responsible for assigning work to subordinates, and ensuring that it is completed in a timely manner. - May grant overtime and early outs, and is also responsible for disciplining subordinate employees with the assistance of F & B Manager. - Will assist with recommendations on evaluations of subordinate employees, in reference to wage increases and promotions.Will accomplish such other job duties that may be assigned by the Food & Beverage Managers.
- Provides fast, friendly, professional, and responsive service to Culinary team members and the restaurant service delivery team. - Adheres to established Ticket Time production standards. - Prepares food items per ticket order or production requirements including but not limited to soups, sauces, salads, appetizers, sandwiches, entrees, breakfast items, and desserts according to established recipe standards. - Uses proper cooking methods, cooks to specifications, and handles, stores, and rotates food properly in accordance with established health and safety standards. - Calls ticket orders to Cooks and coordinates food production to ensure timeliness. - Expedites completed orders off the line, ensuring compliance with 2-Minute Food Delivery Standards. - Slices, dices, chops, and prepares raw products. - Bakes, broils, roasts, and steams meats, fish, vegetables, and other foods as directed or required. - Carves meats, portions food on serving plates, adds gravies and sauces, and garnishes plates. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Maintains par levels of operating supplies and food product for each workstation, obtaining replacement stock from warehouse inventory in accordance with procedure. - Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures. - Assists with supervising Cooks in the absence of Supervisor/Manager. - Knows and promotes current casino events and programs and can give guests directions to all casino areas.
- Responsible for ensuring products meet all recipes standards - Responsible for maintaining proper production levels - Knowledge of all applicable food preparation methods and measures - Knows and understands all cooking tools and measurement conversions - Communicates and maintains proper staffing levels with daily volume - insures proper handling and storage of food items as per internal and Health Department standards - Maintains integrity with food and labor controls - Has good interpersonal and communication skills - Understands and follows all policies and procedures - Ability to communicate with cultural differences - Relieves line cooks as needed - Makes recommendations in ordering supplies - Ability to give direction, assign tasks, follow up with assigned tasks, coach for success and administer counseling of policy and procedural violations - Must show skills in garde manger, broiler, sauté stations, saucier, and large quantity cooking according to recipe specifications
- Responsible for safe and efficient production of food products, including quality and quantity control, par levels, food storage, product rotation, cutting, slicing, sauté, frying, mixing, grilling, etc.- Assists in creation of specials/menu items, plating guides and procedures, line checks, inventory, inventory control, and takes a leadership role in the kitchen operation.- Assists with set up and operation of multiple outlets in Hollywood Casino; coaches Cook Level 2 and 3 for cross utilization of labor and upward mobility opportunities. - Produces stocks, soups, and sauces as part of preparation of daily food (meal period) service. - Follows SOPs and production list to meet required par levels and specifications for assigned station or duties at Hollywood Casino. - Maintains Board of Health sanitation standards, kitchen and personal hygiene and cleanliness, as well as food service techniques and safety, all with regard to the safe handling of food products for guests’ consumption. - Displays knowledge of all emergency procedures. - Communicates on a consistent basis with supervising chef, keeping them abreast of all department activities, and ensures that kitchen and equipment are in good working order and that the work area is clean and hazard-free. Notifies supervising chef immediately if kitchen and equipment are not in good, safe working order. - Works efficiently with co-workers in any kitchen environment. - Provides positive communication and uses Red Carpet Service skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
- Responsible for safe and efficient production of food products, including quality and quantity control, par levels, food storage, product rotation, cutting, slicing, sauté, frying, mixing, grilling, etc. - Assists in creation of specials/menu items, plating guides and procedures, line checks, inventory, inventory control, and takes a leadership role in the kitchen operation. - Assists with set up and operation of multiple outlets in Hollywood Casino; coaches Cook Level 2 and 3 for cross utilization of labor and upward mobility opportunities. - Produces stocks, soups, and sauces as part of preparation of daily food (meal period) service. - Follows SOPs and production list to meet required par levels and specifications for assigned station or duties at Hollywood Casino. - Maintains Board of Health sanitation standards, kitchen and personal hygiene and cleanliness, as well as food service techniques and safety, all with regard to the safe handling of food products for guests’ consumption. - Displays knowledge of all emergency procedures. - Communicates on a consistent basis with supervising chef, keeping them abreast of all department activities, and ensures that kitchen and equipment are in good working order and that the work area is clean and hazard-free. - Notifies supervising chef immediately if kitchen and equipment are not in good, safe working order. - Works efficiently with co-workers in any kitchen environment. - Provides positive communication and uses Red Carpet Service skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
- Responsible for safe and efficient production of food products, including quality and quantity control, par levels, food storage, product rotation, cutting, slicing, sauté, frying, mixing, grilling, etc.- Assists in creation of specials/menu items, plating guides and procedures, line checks, inventory, inventory control, and takes a leadership role in the kitchen operation.- Assists with set up and operation of multiple outlets in Hollywood Casino; coaches Cook Level 2 and 3 for cross utilization of labor and upward mobility opportunities. - Produces stocks, soups, and sauces as part of preparation of daily food (meal period) service. - Follows SOPs and production list to meet required par levels and specifications for assigned station or duties at Hollywood Casino. - Maintains Board of Health sanitation standards, kitchen and personal hygiene and cleanliness, as well as food service techniques and safety, all with regard to the safe handling of food products for guests’ consumption. - Displays knowledge of all emergency procedures. - Communicates on a consistent basis with supervising chef, keeping them abreast of all department activities, and ensures that kitchen and equipment are in good working order and that the work area is clean and hazard-free. Notifies supervising chef immediately if kitchen and equipment are not in good, safe working order. - Works efficiently with co-workers in any kitchen environment. - Provides positive communication and uses Red Carpet Service skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
- Direct Environmental Services Supervisors and team members to ensure a high standard of cleanliness in all public and casino areas- Tour facility, checking all casino and public areas, evaluating the performance of the Environmental Services Team- Responsible for complete workforce leadership and guidance of the Environmental Services Team- Schedule the work force to ensure all areas and shifts are adequately covered- Initiate and direct heavy cleaning so that the highest level of productivity is maintained and completion schedules are met- Cross-train team members for all shift-related duties and responsibilities - Develop and maintain a safety program for all Environmental Services team members - Train all Environmental Services team members in OSHA standards and regulations and document same- Order supplies, ensuring all par levels are maintained for the Environmental Services team- Conduct meetings with Environmental Services leadership to discuss job functions, teamwork, team member development, concerns and questions- Other job-related duties as assigned
- Back stock supplies and secure supplies when they arrive. - Support and assist the attendants in the completion of daily tasks within the department. Responsible for managing work assignments provided by the Assistant Shift Manager. Provide direction to ensure the completion of daily/weekly/monthly tasks. - Attendant is responsible for assisting in body fluid clean-up property wide.- Get necessary cleaning supplies for departments, fellow employees, and guests as requested.- Immediately respond to calls for housekeeping problems; broken glass, spills, toilet backups, etc.- Perform miscellaneous cleaning tasks as needed; clean vents, high dust, wipe walls, etc.- Positively respond to all guest concerns and issues to promote a return visit.- Provide positive communication and use Marquee Service with every patron and team member.- Effectively respond to Manager’s or Assistant Shift Manager’s requests in all areas of guest interaction and - customer concerns.- Perform job duties in a safe manner; report any potential safety hazards to management staff.- Respond to and handle any calls or problems concerning housekeeping issues.- Tour the property to check for cleanliness and ensure carpets are properly shampooed, vacuumed, - and tile floors stripped and waxed and communicate to the Supervisor any discrepancies. - Provide verbal and or written communication to the Assistant Shift Manager and/or Manager on any EVS problems encountered during the day. - Ensure that necessary cleaning supplies are available and stored immediately.- Assist other EVS personnel with cleaning tasks as needed and assist the Assistant Shift Manager with retraining as needed.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity or guest service.- Adhere to all Corporate and local policies, procedures, gaming laws and regulations.- Other duties, as assigned.
