- Clean hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel.- Maintain and clean all equipment used throughout the course of a shift.- Maintain proper documentation of tasks completed during shift.- Assist the House Person with department projects and report safety hazards and maintenance deficiences as needed.
- Ensures guest satisfaction and safety by training new Housekeeping Team Members to be able to provide a consistently superior hotel product in addition to inspecting and ensuring the cleanliness of guest rooms and public spaces.- Assists in ensuring hotel quality and productivity standards are being met in the areas of housekeeping, laundry and hotel public space. - Cleans rooms and public spaces or handles laundry duties as may be necessary.- Inspects guest rooms and public spaces to ensure that cleanliness standards and proper amenity and literature placement have been met. - Trains all new Housekeeping personnel in all housekeeping procedures and standards. - Assists in development and/or updating of standards of service, departmental SOPs and training materials to meet updated departmental needs and to enhance guest experience.- Advises hotel leadership of issues related to employee performance.- Reports needed repairs, equipment malfunction, or other conditions that cannot be handled appropriately either personally or by other housekeeping staff.- Reports, documents and turns in Lost and Found items properly.- Communicates effectively with Front Desk regarding room availability & condition.- Responds quickly and courteously to guest requests. Follows up to ensure guest satisfaction.- Follows all company/department policies and procedure and SOP’s and communicates them effectively to other housekeeping staff.- Thoroughly familiar with all related HAZCOM information, MSDS for any chemicals in use, Blood Borne Pathogen prevention and response. Follows all safety handling procedures. Assists in training and monitoring safe usage and adherence to proper procedures.- Familiar with Emergency Procedures and assists in training Housekeeping staff.- Presents a professional image at all times through appearance and behavior.- Actively participates in hotel meetings, training, programs, etc.
- Maintains personnel files for all Housekeeping team members.- Maintains up to date personnel contact information- Processes timekeeping within payroll system- Assists with departmental attendance tracking, and point calculations- Completes Housekeeping opening procedures including but not limited to preparing assignment sheets, checking for room discrepancies, issuing keys, communicating assignments, etc.- Coordinates front desk to ensure custom comforts, and other amenities are delivered to VIP guests- Conducts interviews for all Housekeeping applicants.- Orders and maintains supplies as needed by preparing purchase requisitions- Codes and forward invoices to Hotel Manager- Maintains the ability to fill in as a GRA, Inspector, House Person, Laundry Attendant or Wardrobe Attendant as needed- Communicates with guests in a friendly manner and always remains upbeat and positive.- Completes special projects as directed- Provides counseling and supports employees in meeting their responsibilities and becoming part of the team- Monitors job performance daily, executes and issues notices of disciplinary action, and feedback- Completes appraisals and ensures they are completed in a timely manner- Ensures all employees follow hotel policies and procedures- Expedites and oversees special requests from the Front Desk- Attends management meetings, develops teams and its employees- Motivates employees to provide superior customer service to our guests- Monitors job performance daily- Meets the attendance guidelines of the job and adheres to departmental and company policies- Retains staff in line with departmental goals- Responsible for providing exceptional Red Carpet Customer Service to all guests
- Responsible for supervising staff and the overall daily management of a designated shift. - Ensures customer service standards are followed by all team members and addresses issues as they arise.- Ensures that guest rooms are well maintained and in proper repair.- Oversees daily cleaning of occupied rooms and preparation of rooms for new check-ins.- Maintains adequate inventory of all supplies.- Monitors, maintains, and makes recommendations on level of cleanliness in hotel rooms.- Maintains knowledge of and compliance with all safety and health standards set by OSHA and local Health Department.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
As a House Person, you will:Shift: Varies Pay: $16.00 per hour • Stock housekeeping supplies and linen and deliver housekeeping related items to guest rooms • Report all maintenance needs and service issues as needed • Dust and polish furniture and fixtures, vacuum, mop, sweep, shampoo carpets, clean/wax floors, remove and dispose of trash and empty ashtrays • Perform deep cleaning tasks and special projects (mattress flipping, furniture moves, etc.) as needed Physical Demands - This position will require you to be standing during the duration of your shift. In this role, you can expect to use your hands, crouch, kneel, and be physically active throughout your shift. Our hotel team must be able to lift and/or move up to 40 pounds.
- Cleans all areas of the Hotel Lobby, connector, break room, front drive, porte-cochere, public and employee restrooms, back offices, and smoke shack. - Replenishes supplies such as toilet paper, facial tissue, ashtrays, trash bags, and any cups and coffee condiments. - Assists guests with directions to the pavilion and surrounding outlets. - Moves furniture, washes windows, and vacuums carpet. - Cleans rugs, carpets, upholstered furniture, and draperies. - Dusts furniture. Washes walls, ceilings and woodwork. - Cleans windowsills and door panels. - Empties wastebaskets and empties and cleans ashtrays. - Transports waste and trash to disposal area.- Replenishes any necessary supplies. - Dusts, sweeps, and mops stairwells. - Cleans Hotel entrance (both front and back), wipes counters, high dusts, cleans glass doors, etc. - Responsible for obtaining necessary cleaning supplies for departments, fellow employees, and customers as requested. - Cleans employee areas (i.e., break room, back offices, and locker room) throughout the day: dusts and mops floor, washes and dries towels, picks up trash and stocks dispensers. - Responds to calls for Housekeeping problems: broken glass, spills, toilet backups, etc. - Shampoos carpets, scrubs steps, and strips and waxes floors. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
- Performs duties to accommodate hotel guests, responds to telephone inquiries, and makes appropriate reservations. - Ensures guest satisfaction by following guidelines of the company and departmental policies and procedures. - Conducts in-bound and out-bound calling, providing quality service and effective selling through the use of a telecommunication database and telephonic system. - Expediently handles guest concerns, inquiries, and requests. - Directs guests to appropriate personnel and/or escalates issues to management when necessary to fulfill guest needs.- Performs the professional and courteous handling of incoming guest calls and reservation requests while realizing campaign goals, fulfilling data entry requirements, and achieving call time and volume objectives. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Checks guests in and out of rooms and RV Park. - Makes guest reservations, assigns rooms/RV slots, and makes keys. - Answers incoming telephone calls and provides appropriate assistance such as directions and information regarding property events or promotions. - Answers PBX incoming calls and distributes throughout property. - Enters reservations for Hotel/RV Park accommodations based on availability. - Verifies payments received. - Checks arrivals and departures. - Runs daily reports and counts cash drawer and balances shift transactions. - Performs daily cash drops and signs proper drop logs. - Performs daily inventory of Front Desk supplies and RV Park supplies, notifying Supervisor of ordering needs. - Assists Supervisor in data entry for reports. - Performs Night Audit procedure as assigned or scheduled. - Performs minor clerical work as assigned. - Prepares informational packets as needed. - Fills in for Breakfast Greeter as required. - Understands and adheres to all property and departmental standards, policies, and procedures. - Receives in-bound calls and dispatches or handles appropriately. - Performs out-bound calling efforts as scheduled and prioritized by supervisor or ETS system. - Performs basic functions, data input, and acquires information from the following: ACSC, LMS, PBX, Open Table. - Achieves established levels of activity and meets objectives for number and length of calls attempted, calls completed, sales results, and abandoned calls, up-selling and the accuracy and completeness of data input. - Maintains detailed awareness regarding current and upcoming property events, promotions, entertainment, packages, Club benefits, food specials, and other offers for information dissemination and up-selling. - Handles reservation requests for invitational events, hotel, restaurants, and concerts. - Utilizes event manifests, RSVP spreadsheets, and refers to fact sheets as needed to fulfill call center initiatives. - Provides regular updates on reservation status and response summaries. - Directly handles guest issues and concerns, determining alternate solutions and resources in order to resolve issues. - Works in harmony with supervisor and other department personnel to escalate the handling of guest issues as needed to remedy guest dissatisfaction. - Delivers phone scripts in a compelling and confident manner, effectively offers tool box amenities, and establishes follow up action when executing out-bound calls. - Carries out several simultaneous tasks: takes rapidly-arriving incoming calls in succession, provides courteous, personalized, and professional service, and proficiently and accurately enters and assesses data across multiple systems and programs. - Provides superior service delivery and strong persuasive communication skills. - Consistently follows the processes and procedures outlined for handling calls including up-selling, personalization, standardization, and quality control measures. - Performs a variety of record keeping, filing, indexing, and other general administrative functions. - Operates a variety of communication equipment. - Must display the ability to be a team player and interface with other departments to develop key relations to ensure maximum efficiency in completing job tasks. - Responsible for stocking and working Sundry shop. - Assists with Differentiated EP services. - Other duties as assigned.
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed- Maintains and cleans all equipment - Reports all safety hazards or maintenance deficiencies for proper handling- Assists guests with issues ensuring guests' satisfaction while operating within established guidelines and policies- Assists the house person with department projects, as needed
The housekeeper is responsible for keeping the front and back of house areas clean and safe at all times as defined by HCA’s standards. ESSENTIAL RESPONSIBILITIES - Clean windows, mirrors, and elevators - Load washing machines and fold towels - Vacuum carpeted areas and empty ashtrays - Sweep and mop all hard surface areas - Remove trash from trash containers - Dust and polish furniture and equipment - Clean up spills and/or waste product materials - Maintain assigned work area clean at all times - Have knowledge about and properly use all cleaning equipment and chemicals - Report any repairs needed in work area or company equipment to supervisor - Perform special projects assigned by supervisor - Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service- Perform duties in a safe manner; report any potential safety hazards to management staff- Work within the quality control guidelines established by Penn National Gaming and Hollywood Casino Aurora- Follow all safety rules
- Overall responsibility for cleaning guest rooms and/or suites in a timely and thorough manner to ensure guest satisfaction. - Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing batHRooms, removing trash etc- Notify team leader when service is complete so rooms may be sold or occupied- Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping- Report, turn in, and/or log all lost and found items according to established procedures- Comply with all health and safety standards- Attend regular meetings as scheduled- Other job-related duties as assigned
- Overall responsibility for cleaning guest rooms and/or suites in a timely and thorough manner to ensure guest satisfaction. - Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash etc.- Notify team leader when service is complete so rooms may be sold or occupied- Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping- Report, turn in, and/or log all lost and found items according to established procedures- Comply with all health and safety standards- Attend regular meetings as scheduled- Other job-related duties as assigned
-$16/hr-Day shift and consistent schedule.-Free bus from Twin Falls/Hollister to Cactus Petes- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed. - Maintains and cleans all equipment used throughout the course of a shift, as directed. - Maintains proper documentation of all duties accomplished during a working shift, as directed. - Reports all safety hazards or maintenance deficiencies for proper handling. - Abides by all security measures. - Greets all guests throughout shift with the proper salutation and pleasant expression. - Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies. - Performs all duties in a quiet and orderly manner. - Assists the house person with department projects, as needed. - Maintains strict confidentiality in all company matters.
-$16/hr-Day shift and consistent schedule.-Free bus from Twin Falls/Hollister to Cactus Petes- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed. - Maintains and cleans all equipment used throughout the course of a shift, as directed. - Maintains proper documentation of all duties accomplished during a working shift, as directed. - Reports all safety hazards or maintenance deficiencies for proper handling. - Abides by all security measures. - Greets all guests throughout shift with the proper salutation and pleasant expression. - Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies. - Performs all duties in a quiet and orderly manner. - Assists the house person with department projects, as needed. - Maintains strict confidentiality in all company matters.
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed. - Maintains and cleans all equipment used throughout the course of a shift, as directed. - Maintains proper documentation of all duties accomplished during a working shift, as directed. - Reports all safety hazards or maintenance deficiencies for proper handling. - Abides by all security measures. - Greets all guests throughout shift with the proper salutation and pleasant expression. - Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies. - Performs all duties in a quiet and orderly manner. - Assists the house person with department projects, as needed. - Maintains strict confidentiality in all company matters.
- Sorts, counts, folds, marks, or carries linens and makes beds. - Replenishes supplies such as drinking glasses, linen, sundries, and other items.- Checks wraps and renders personal assistance to patrons. - Moves furniture (hangs drapes) and rolls carpet. - Cleans rugs, carpets, upholstered furniture, and draperies. - Dusts furniture, washes walls, ceiling, and woodwork. - Washes windows, door panels, and sills. - Empties wastebaskets and empties and cleans ashtrays. - Transports waste and trash to disposal area. - Replenishes batHRoom supplies. - Cleans lobby area, steps, and main public areas when necessary or upon request. - Responsible for obtaining necessary cleaning supplies for departments, fellow employees, and customers as requested. - Cleans employee areas (i.e., break room, back offices, and locker room). - Responds to calls for Housekeeping problems: broken glass, spills, toilet backups, etc. - Shampoos carpets, scrubs steps, and strips and waxes tile floors. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
- Sweeps and vacuum carpets and floors.- Mops floors.- Dusts and polishes fixtures, furniture and flooring.- Clean windows and doors.- Wash and wipe down of stairwells, base boards, walls, waste cans and other items as assigned.- Remove trash cans and debris.- Prompt attention to cleaning up spills or accidents or debris.- Conducts all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and forthright with information about our property and services.- Maintains a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner.
- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas - Vacuums carpet, sweeps and mops tile floors, cleans any spills that occur- Cleans any bio hazardous materials when it occurs - Removes trash from the trash container and places into the dumpsters- Familiar with the proper use of chemicals and equipment- Must be able to stand and work in a noisy, smoke filled environment without restrictions for up to eight hours per day- Responsible for providing exceptional Red Carpet Customer Service to all guests
- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas - Vacuums carpet, sweeps and mops tile floors, cleans any spills that occur- Cleans any bio hazardous materials when it occurs - Removes trash from the trash container and places into the dumpsters- Familiar with the proper use of chemicals and equipment- Must be able to stand and work in a noisy, smoke filled environment without restrictions for up to eight hours per day- Responsible for providing exceptional Red Carpet Customer Service to all guests
- Ensure adequate staffing for the day’s workload and the next day’s workload, using forecast and productivity guidelines, making any adjustments necessary to cover for call-offs or fluctuation in occupancy. - Prepare “Opening the House” duties, i.e. run LMS Housekeeping Section Report and assign work assignment to Housekeepers according to their sections. - Run turndown report and assign to appropriate team members. - Hand out master keys and sign out sheets to Housekeepers and Housemen and collect and secure master keys at end of team members’ shift. - Answer all calls whether on the telephone or on the radio in a quick and professional manner. Ensure all guest requests are handled and delivered promptly and the guest request log is maintained accurately. - throughout the day, provide room status updates to Housekeepers, including advising them of any late check-outs, stay-overs or early departures. - Perform random room inspections using the standard Housekeeping Room inspection sheet and forward to management once complete. - Track and assign rooms that are due for preventative maintenance. - Communicate with Front Desk on the status of guest rooms to ensure accurate and timely reporting on room availability. - Ensure all discrepant rooms are resolved with the Front Desk. - Receive and record all lost articles found in the hotel. Maintain the Lost and Found Article log, inquiry Log, and the Mailing Log to track these items. - Able to fill in at any Housekeeping position if needed. - Serve as a role model by projecting a professional image at all times. - Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner. - Handle customer enquiries and support all customer service programs. - Understand and adhere to regulatory, department and company policies and procedures. - Protect and preserve assets of the company.
- Performs general cleaning duties in public areas of the Casino Facility. Areas may also include Casino gaming floor, banquet rooms, restaurants, retail shops, museum, elevators, escalators and back-of-house employee locations e.g. locker rooms, administrative offices etc.- Responsible for carpet cleaning in halls & corridors, unobstructed and obstructed space by cleaning edges, spot cleaning and shampooing with specialized equipments, as directed. - Cleans hard floor surfaces in halls & corridors, unobstructed and obstructed spaces by dust mopping, wet mop & rinse, using equipment as directed.- Performs dusting and polishing duties on slot machines, art works, pictures, walls, columns, stair wells, baseboards, waste cans, furniture and fixtures to the highest established standards.- Performs cleaning duties on windows and doors while utilizing tools to achieve established high standards. - Removes all trash and debris, clean all trash cans in assigned zone areas.- Prompt attention to cleaning up spills or accidents or debris.- Conducts all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and forthright with information about our property and services.- Maintains a clean working area at all times and ensures that equipment and work materials are not left in an unsafe or unsightly manner.
