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General Accountabilities: - Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests. - Execution of all food production as determined by the Sous Chef through production sheets. - Practices a “clean as you go” work ethic and utilizes proper food handling techniques (i.e., wearing plastic gloves and proper uniform, including hat and clean kitchen towels). - Creates a positive guest employee experience. Smiles and is helpful and friendly. - Knowledge of cooking techniques such as cutting, dicing, baking, roasting, braising, grilling, and a high level of skillet/sauté work. - Knowledge of all kitchen equipment, including but not limited to adjusting thermostat controls to regulate the temperature of ovens, broilers,...
- Promote and maintain all steps of the Eye, hi, Goodbye program with each patron and employee you may come in contact with (eye contact, hi- greeting, goodbye as a departure).- Troubleshoot and repair any and all related equipment, including all circuit boards, without assistance.- Responsible for the initial set-up and checkout of new machines of all types, ensures the machines are in proper working condition.- Performs repairs and preventative maintenance of all slot machines, and other technical equipment or operations related equipment, including cleaning machines and overhauls.- Answer service calls and notify proper personnel to service customer if the Technician cannot address the problem.- Maintain the integrity of the operation and related equipment and secure all...
- Manage and monitor inventory levels and balance the kiosks for a specific shift - Receive checks and complete deposits manually or electronically to outside banking institution - Execute requirements for verification and transfer of drops from the soft count room - Receive and process unclaimed jackpots in accordance with ICS, State and Federal requirements - Runs reports and verification information for patron credit line requests in accordance with directive of the property Credit Committee and PGCB regulations. - Receive and account for all inventory items - Review inventory items received for accuracy and completeness - Communicate status of fluctuating cash levels to appropriate management - Functions as the marker banker. Maintains original and redemption...
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Handles large amounts of money and maintains accountability over assigned bank.- Monitors and coordinates activities of Cage personnel when a member of management is not present; assists in training new and existing employees. - Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units. - Works with Credit customers to ensure they are provided with prompt, courteous, and friendly service; records casino Credit issuances and redemptions for the...
Responsibilities:- Counts and verifies all VLT drop boxes, VLT Machine Bill Validator, and Food and Beverage drop.- Prepares appropriate paperwork and makes necessary computer entries.- Responsible for collecting VLT drop and bill validator drop.- Performs VLT weighing and coin wrapping process.- Transports wrapped and counted coin to vault.- Prepares booth and main bank buys.- Test all scales at booth and in the hard count room daily.- Responsible for accurate accountability of the cashier department activity- Performing in a pleasant, efficient, an honest manner at all times- Will also be responsible for accurately completing and updating electronic MTL/MiL- Verification of front line cashier transactions over $1,000.00; verification of hand-to-hand transactions...
General Accountabilities: - Handles large amounts of money and maintains accountability over assigned bank and casino bankroll. - Responsible for protecting and preserving the master bank assets including accounting, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units. - Responsible for the smooth and efficient operation of the Chip Bank, Marker Bank, NRT, and Main Banks up to and including working front windows and Fill windows due to volume or scheduling needs. - Works with credit customers to ensure they are provided with prompt, courteous, and friendly service, records casino credit issuances, and redemptions for the day. -...
- Responsible for the smooth and efficient operation of the Chip Bank, Marker Bank, NRT, and Main Banks up to and including working front windows and Fill windows due to volume or scheduling needs. - Ensures compliance with iGC regulations, internal Control Procedures, and company and departmental SOPs at all times. - Responsible for maintaining adequate levels of coin/currency in assigned area at all times; fills all currency cassettes. - Assures that all windows are adequately stocked with necessary supplies. - Ensures adherence to all key control procedures. - Verifies that coin shipments and currency deposits are prepared accurately and timely. - Ensures that contents of the banks are organized so they can be readily counted at shift changes. - Prepares and...
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. -...
- Repair and maintain HVAC systems - Replace damaged ceiling tiles, floor tiles, and wall coverings - Perform preventative maintenance to equipment on a scheduled basis - Handle routine calls, prioritized by guest service needs- Plumbing, drywall repair, carpenter functions, special trade- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
- Maintains engineering for HVAC, ductwork, piping, plumbing, and fire protection. - Reviews assigned work orders and determines work priorities. - Installs machines, tools, and equipment to ensure continuous operations. - Inspects kitchen machines and equipment for conformance with operational standards. - Inspects, repairs, and adjusts HVACequipment. - Repairs, rods, cleans, adjusts, and removes plumbing fixtures, line vents, and/or drains as needed, to ensure proper operation and sanitation. - Makes minor electrical repairs, including but not limited to repair and replacement of outlets, light fixtures, and equipment; ensures adequate lighting in all areas by replacing lights as needed. - Adheres to departmental quality standards; follows all safety rules. - Responsible...
- Maintains engineering for HVAC, ductwork, piping, plumbing, boilers, and fire protection. - Reviews assigned work orders and determines work priorities. - Installs machines, tools, and equipment to ensure continuous operations. - Inspects kitchen machines and equipment for conformance with operational standards; repairs refrigerator equipment as needed. - Inspects, repairs, and adjusts HVAC equipment. - Repairs, rods, cleans, adjusts, and removes plumbing fixtures, line vents, and/or drains as needed, to ensure proper operation and sanitation.- Adheres to departmental quality standards; follows all safety rules. - Adheres to all regulatory, departmental, and company policies and procedures. - Installs and maintains all tile, marble floor materials, carpet, and carpet...
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Team Members. - Troubleshoot, diagnose and repair a wide variety of equipment. - Test and tear down equipment and replace defective parts and component units such as motors, clutches, belts, hoses or controls. - Perform scheduled preventative maintenance activities, check equipment function and operation and recommend required maintenance action. - Perform repair carpentry, plumbing, painting, flooring, metal working, electrical and roofing needs. - Monitor boiler room equipment. - Assist in training departmental Cast Members. - Install or assist in the installation or relocation of equipment. - Move...
- Perform general maintenance within the facility which includes HVAC, Plumbing, electrical and preventive maintenance.- Repairs and installs electrical systems and apparatus, including repairing heaters, light switches, outlets, wire panels, transformers, light fixtures, etc. - Repairs and installs plumbing, including repairing toilets, sewage discharge lines, sinks, dishwashers, ruptured lines, etc. installs new water lines, toilets, and sinks; unclogs toilets and drains; heat tapes plumbing lines. - Performs general preventive maintenance, including changing filters, lubricating mechanical parts, cleaning ice machines, changing light bulbs, etc. - Performs general carpentry work, including framing walls, hanging drywall, building shelves, laying carpet, etc. - Maintains...
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Deep cleans and stocks all men’s restrooms daily. - Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas. - Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur. - Cleans up any biohazardous materials according to established guidelines. - Removes trash from trash containers and disposes according to procedure. - Familiar with the proper use of cleaning solutions and equipment. - Replaces toilet tissue and refills paper towel dispensers. - Cleans...
As a Marketing Ambassador you are responsible for assisting in the execution of promotional events, special events and tournaments as well as the meeting and greeting of new casino customers through new PENN Play card sign ups. GENERAL ACCOUNTABILITIES(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)- Assists in the set-up, execution and breakdown of all on-site and off-site promotions and special events: to include but not limited to, tournaments, drawings, VIP parties, and festivals. - Works within a team to ensure that all items needed to carry out the promotion and/or special event are in the appropriate place in a timely manner.- Responsible for adhering to established policies and...
As a Marketing Ambassador you are responsible for assisting in the execution of promotional events, special events and tournaments as well as the meeting and greeting of new casino customers through new mychoice Club card sign ups. GENERAL ACCOUNTABILITIES(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)- Assists in the set-up, execution and breakdown of all on-site and off-site promotions and special events: to include but not limited to, tournaments, drawings, VIP parties, and festivals. - Works within a team to ensure that all items needed to carry out the promotion and/or special event are in the appropriate place in a timely manner.- Responsible for adhering to established policies...
- Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Maintains and updates the customer database within the casino management system (CMS).- Executes offers for campaigns and pushes them to customer database for distribution.- Assists with managing marketing reinvestment strategy for CRM campaign programs.- Assists with managing database marketing requests and fulfillment of track able offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Responsible for verifying offers and ensures accuracy for market...
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Assists with creation, implementation, and execution of casino events.- Coordinates travel transportation for cross-property groups and vendors. - Participates in the creative approval process regarding direct mail and event offers to ensure mailings are approved in a timely basis and meet established deadlines.- Responsible for ensuring that all information from direct mail programs/promotions/events is tracked completely and accurately. - Assists the Player Development team in hosting Premium level casino customers in a gracious and amiable manner relative to each player’s gaming action and overall worth to the property. - Participates at events, parties, and promotions as...
- Writes project proformas and compiles financial budget for each event and promotion. - Recommends parameters and analyzes database information to provide a listing of profitable customers for special events. - Coordinates the invitation initiation as well as internal marketing of all event activities. - Manages the events and promotions segments of the slot marketing system to ensure maximum efficiency at the mychoice Center. - Organizes event venue by means of memos and meetings. Schedules preparation to maintain proper levels of communication to ensure the success of the event and relays all information regarding to proper personnel. - Possess the ability to effectively communicate with all levels of employees, as well as outside contacts and guests. - Determines theme, décor,...
- Responsible for assisting the VP or Marketing in directing the overall operations and staff of the department including Advertising, Promotions, Database, and Charitable. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives in all areas of responsibility.- Assist in the development and implementation of the annual marketing plan for the properties that support the overall brand strategy for the company. - Responsible for assessing, anticipating, and reacting to the competitive marketplace regarding marketing strategies, programs, campaigns, and promotions. - Builds long term relationships with customers to strengthen the brand value.- Ensures that scheduling is done in an effective and efficient manner to support all...