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- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Assist in the development and maintenance of player tracking information in the casino management system.- Able to activate, approve, and make manual adjustments to a patron account.- May be stationed as the second employee at the admission/exit turnstile area in addition to a Security Officer.- Effectively respond to customer concerns and issues to promote player goodwill.- Communicate promotions to internal and external customers. Perform and/or coordinate the pre and post event analysis.  - Coordinate marketing support services to include advertising, public relations, and internal departments.- Work closely with CRM to ensure accurate details are incorporated into advertisements and materials. - Coordinates, organizes, and executes approved property promotions. - Supports the development of press releases and media correspondence in relation to marketing programs or property advertising.- Monitors calendar for promotions at the property following the strategy of the promotions department. - Communicates current and upcoming promotional efforts for the guests, team members, and regulatory agencies.- Monitors and responds to online reviews/reputation management for the property within established guidelines. - Coordinate and track, as needed, groups responding to special and VIP party events. Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used.- Develops good working relationships and maintains effective communication with other departments to secure and maintain their cooperation for assistance with promotions and events- Ability to generate new and unique promotional ideas and events.
Job ID
2024-116322
Type
Regular Full-Time
Property
Argosy Casino Alton
Job Locations
US-IL-Alton
  - Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection and game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience.- Ensures payouts are made quickly and accurately.- Fills and credits tables by verification of cheques.- Opens and closes tables according to established guidelines and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.*Full bonus payout based on performance and attendance.
Job ID
2023-109458
Type
Regular Full-Time
Category
Casino Operations
Property
Ameristar Casino Hotel East Chicago
Job Locations
US-IN-East Chicago
Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions – Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)- Non-Accrued Additional Time Off – After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the grant date)  - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants.- Discounted bus tickets  - Hot meal served by the Leadership team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunitiesResponsibilities include: - This position is a full time, 40 hour work week Monday through Friday. No weekend shfits.- Must perform all warehouse responsibilities as outlined below in addition to any special task specific duties as assigned.- Adhere to guest service requirement listed above.- Perform warehouse tasks as directed.- Assist in counts and weight checks, maintains stock levels.- Stocks items in designated area, and rotate stock first in, first out.- Performs merchandise inspection.- Verifies vendor documentation to merchandise and Purchase Order.- Distributes merchandise to the appropriate outlets.- Perform miscellaneous duties as assigned.- Perform task of driving company truck to and from offsite warehouse.
Job ID
2024-116273
Starting Salary
USD $21.00/Hr.
Type
Regular Full-Time
Category
Procurement & Warehouse
Property
Ameristar Casino Resort Spa Black Hawk
Job Locations
US-CO-Black Hawk
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary:  - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere. - Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage. - Performs cleaning and maintenance tasks such as cleaning tables, taking dishes to the kitchen, stocking beer, wine and ice as needed. - Takes out garbage as necessary. - Changes kegs, beer tanks, CO2 tanks, and pop for pop guns as needed. - Maintains the cleanliness and organization of all bar service areas. - Brings bar and grill glasses back from dishwashing/warewash support. - Takes empty kegs to Purchasing or warehouse location. - Responsible to clean all areas in bar. - Performs other job-related duties as assigned. 
Job ID
2023-113974
Type
Seasonal
Category
Food & Beverage
Property
M Resort
Job Locations
US-NV-Henderson
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.- Promotes events and programs.- Provides personalized service and uses guest name.- Resolves service problems according to guidelines.- Providing fast (20 minute or less round time), friendly, professional beverage service to guests; carries full trays on every round.- Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required.- Taking drink orders, communicating with bartender, assisting in the preparation of drinks and presenting drinks to guests.- Providing service of complimentary beverages including soda, coffee and water.- Handling money according to procedure.- Operating a cash register/POS System, ringing proper amount into the register and giving the guest the correct change; accounting for all cash and charge sales according to established procedures; maintaining integrity of all financial controls and responsibilities.- Maintains a clean and stocked workstation in accordance with established health and safety guidelines.- Knowing and promoting current events and programs and can give guests directions to all area.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
Job ID
2024-116165
Type
Regular Part-Time
Category
Food & Beverage
Property
Hollywood Gaming at Mahoning Valley Race Course
Job Locations
US-OH-Youngstown
- Providing personalized service and uses guest name- Resolving service problems according to guidelines- Serving as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promoting casino events and programs - Providing fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Monitoring guest consumption of alcohol and intervenes as needed according to guidelines- Taking drink orders, communicating with bartender, assisting in the preparation of drinks and presenting drinks to guests- Handling money according to procedure - Working well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor - Maintaining clean and stocked workstation- Required to check identification of guests who appear under the age of thirty years old
Job ID
2024-116248
Type
Regular Part-Time
Category
Food & Beverage
Property
Hollywood Casino at Toledo
Job Locations
US-OH-Toledo
ESSENTIAL DUTIES AND RESPONSIBILITIES   The following and other duties may be assigned as necessary:  - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere. - Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage. - Maintaining established quality standards for timely food and beverage service. - Places order with bartender, inspects order for quality, collects and adds appropriate garnish, places on tray and serves to patrons  - Upsells and suggestively sells menu items, specials and beverages at all times. - Performs prep tasks when not serving guests by helping to stock items or clean work areas.  - Enforces customer limit regulations in a firm and courteous manner - Performs other job-related duties as assigned. 
Job ID
2023-113875
Type
Seasonal
Category
Other
Property
M Resort
Job Locations
US-NV-Henderson
ESSENTIAL DUTIES AND RESPONSIBILITIES  The following and other duties may be assigned as necessary:  - Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere at the Pool, bar or in the casino area. - Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage. - Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage. - Reads kitchen prep tickets and identify food items in a prompt manner. - Gathers food items and properly bag or plate items and supply necessary utensils and condiments to Guests based off of quantity of items. - Delivers or “runs” food to appropriate VIP sections or pool areas once order has been prepared by kitchen. - Knows what each menu item looks like when prepared and able to identify and correct missing or incomplete items.  - Ensures food orders are handled carefully and delivered in a prompt manner.  - Assists the server wherever needed. Places order with server, inspects order for quality. - Demonstrates power to solve guest problems by assisting the guest and alerting the supervisor of any complaints. Maintains complete knowledge on all in house services and functions. - Responsible for overall cleanliness of the kitchen expedition area.  - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Keeps work area clean and free of safety hazards, debris and litter. - Perform all job duties in a safe and responsible manner. - Maintains strict confidentiality in all departmental and company matters. 
Job ID
2023-113877
Type
Seasonal
Category
Food & Beverage
Property
M Resort
Job Locations
US-NV-Henderson
The Modern Pantry Attendant is responsible for providing superior service to both the internal and external customer.  The Modern Pantry Attendant is also responsible for accomplishing duties required of a Counter Attendant to ensure efficient operation of Modern Pantry.    GENERAL ACCOUNTABiLiTiES The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.  - Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. - inspects all areas of responsibility for safety and maintenance needs and takes action as needed. - Opens and closes outlets in accordance with established procedure to ensure sanitation and to protect company assets. - Communicates closely with Lead and/or supervisor/manager on all operating issues. - Monitors supply needs for operation and cleaning, and maintains par levels.
Job ID
2024-116266
Type
Regular Part-Time
Category
Food & Beverage
Property
L'auberge Casino Resort Lake Charles
Job Locations
US-LA-Lake Charles
Seasonal Position June - August$500 Retention Bonus offered for all newly hired hourly positions - Adheres to all departmental and property policies and procedures regarding guest service standards.- Processes, cashes, redeem, verifies and sells pari-mutuel tickets for various types of bets; assists guests with questions and ticket redemption; explains wager techniques to guests in a neutral manner.- Handles and secures all money banks to ensure the proper balancing and transaction verification through the sales system; prepares and verifies all closing paperwork; corrects financial deficiencies as needed.- Notifies higher level management of any suspicious or unusual activity and/or transactions in a timely manner; maintains the confidentiality of winning tickets to ensure guest privacy.- Attends and participates in professional group meetings; maintains awareness of new trends and innovations in the fields of banking and cashiering.- Performs all related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2023-108396
Type
Seasonal
Category
Racing Operations
Property
Retama Park
Job Locations
US-TX-Selma
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Operates assigned bank or window according to department and regulatory guidelines - Completes all required shift paperwork according to internal control standards - Counts down bank or window at end of each shift and reconciles to the draw amount - Provides professional, courteous and sincere service to all guests- Efficiently and accurately processes all pari-mutuel wagers - Efficiently and accurately pays out winners - Can explain the wagering rules and procedures to guests in a pleasant and friendly manner - Presents oneself as a credit to the company and encourages others to do the same- Responsible for providing exceptional Red Carpet Customer Service to all guests
Job ID
2023-114506
Type
Regular Part-Time
Category
Racing Operations
Property
Plainridge Park Casino
Job Locations
US-MA-Plainville
Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions – Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)- Non-Accrued Additional Time Off – After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the grant date)  - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants.- Discounted bus tickets  - Hot meal served by the Leadership team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include:  As a Nail Technician, you are responsible for providing superior service to both the internal and external customer and any and all services provided to guests as a Nail Technician. The Nail Technician is also responsible for greeting customers, stocking nail products, maintaining a clean environment and assisting guests with their needs. - Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with guests in all types of business conditions and the ability to work harmoniously with coworkers. - Analyzes nails to ascertain condition of nails.  - Performs manicure and pedicure procedures on guests to include shaping and buffing nails, trimming cuticles, applying cuticle and callus softening solutions, massaging hands and feet, and applying polish. - Ensures that area is clean/sanitized and stocked at all times. - Assists other areas of the spa as needed. - Provides maximum guest service to all guests, answer customer inquiries and tend to their requests. - Keeps current on all certifications that are required to perform your job and stays informed with all of the latest techniques and types of nail services for this area. - Facilitates retail sales, including customer assistance and follow up.
Job ID
2023-114969
Starting Salary
USD $11.40/Hr.
Type
Regular Full-Time
Category
Hotel Operations & Retail
Property
Ameristar Casino Resort Spa Black Hawk
Job Locations
US-CO-Black Hawk
MAJOR JOB DUTIES Duties include, but are not limited to the following: - Provide nail services and care for guests using normally accepted techniques, abiding by all Nevada State Cosmetology rules/regulations.- Properly maintains the salon, its equipment and supplies as well as monitoring the surrounding area to ensure that the facility is used properly and attends to safety and cleanliness of the area. These duties include and are not limited to:- Maintaining an adequate supply of towels and supplies.- Maintaining the cleanliness of retail shelves and products.- Keeping professional use products organized and hazard free.- Monitor inventory levels and notify manager when ordering is necessary.- Greet guests promptly before their service and assists them to the checkout desk with a work ticket and any recommended retail products. Variances to this policy must be explainable.- Follow all prescribed safety procedures; immediately notifies security and supervisor of accidents and potential safety hazards. - Each team member is responsible for his or her station. Throughout the day clean up is to be done on an on-going basis.  After each customer, stations are cleaned, products put away, equipment sanitized, floor is swept and trash is disposed of in proper containers.- Work areas should be completely stocked, cleaned and ready for the next business day. All salon staff are required to remove dirty linen and trash bags and place them in the appropriate receiving locations.  Salon team members are responsible for replenishing items requiring hotel laundry.- Follow handbook guidelines in regards to proper usage of all spa/salon equipment.- Follow department procedural guidelines, treatment protocols and misconduct policies to ensure the highest standards of professionalism and guest satisfaction.- Responsible for wearing proper work uniform. All uniform standards will be based on M Resort standards.  - Must provide courteous and friendly service to all guests and staff.- Perform related work as requested.The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements inherent in this job. 
Job ID
2024-115226
Type
Regular Part-Time
Category
Hotel Operations & Retail
Property
M Resort
Job Locations
US-NV-Henderson
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acts as a leader of the department working with and on behalf of the supervisory team; keeps team members and department leaders well-informed regarding hotel operations. - Provides training and insight to Front Desk Clerks; distributes shift work to team members as directed. - Possesses complete knowledge of Hotel Front Desk policies and procedures and assures their implementation. - Responsible for the accurate check-in and check-out of each guest.- Handles complex guest service situations such as room moves and unassigned reservations; acts as communication center between guests and various internal departments to ensure guest satisfaction. - Ensures that all guest contact is positive, informative, and thorough. - Ensures that rooms are clean prior to issuing keys.- Responsible for posting charges and settling folios for individuals, groups, and due outs communicated through Housekeeping. - Accurately enters all reservations into the computer system according to departmental policy and procedure. - Assists the Player Development team with all reservations and requests.- Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.- Answers phone and assists with clerical tasks. - Receives cash, checks, Credit cards, and comps in payment, obtaining proper approval and authorization. - Maintains an operating bank, renders bills and issues change; verifies accuracy of Front Desk Clerks’ banks and Audits.- Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. - Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the hotel/casino. - Responsible for the control of safe deposit transactions. - Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements. - Maintains knowledge of casino, hotel, community, and special events in order to provide guests with superior service. - Authorized to verify pre-approved room comping levels and to change incorrect information. - Performs as a Front Desk Clerk when necessary. - Resolves service issues according to established guidelines and procedures. - Handles PBX switchboard as directed. - Promotes a positive environment to achieve job satisfaction for all team members. - Promotes future sales through contact with guests. - Provides positive communication and uses Hilton CARE Culture with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Maintains strict confidentiality in all company matters.
Job ID
2023-108594
Type
Regular Full-Time
Category
Hotel Operations & Retail
Property
Hollywood Casino Lawrenceburg
Job Locations
US-IN-Lawrenceburg
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acts as a leader of the department working with and on behalf of the supervisory team; keeps team members and department leaders well-informed regarding hotel operations.- Provides training and insight to Front Desk Clerks; distributes shift work to team members as directed. - Possesses complete knowledge of Hotel Front Desk policies and procedures and assures their implementation. - Responsible for the accurate check-in and check-out of each guest.- Handles complex guest service situations such as room moves and unassigned reservations; acts as communication center between guests and various internal departments to ensure guest satisfaction.- Ensures that all guest contact is positive, informative, and thorough.- Ensures that rooms are clean prior to issuing keys.- Responsible for posting charges and settling folios for individuals, groups, and due outs communicated through Housekeeping.- Accurately enters all reservations into the computer system according to departmental policy and procedure. - Assists the Player Development team with all reservations and requests. - Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort. - Answers phone and assists with clerical tasks. - Receives cash, checks, Credit cards, and comps in payment, obtaining proper approval and authorization. - Maintains an operating bank, renders bills and issues change; verifies accuracy of Front Desk Clerks’ banks and Audits. - Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.- Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the hotel/casino. - Responsible for the control of safe deposit transactions. - Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.- Maintains knowledge of casino, hotel, community, and special events in order to provide guests with superior service. - Authorized to verify pre-approved room comping levels and to change incorrect information. - Performs as a Front Desk Clerk when necessary. - Resolves service issues according to established guidelines and procedures. - Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2023-109626
Type
Regular Full-Time
Category
Hotel Operations & Retail
Property
Hollywood Casino Lawrenceburg
Job Locations
US-IN-Lawrenceburg
- Greets guest in a friendly, appropriate manner.- Operate cash register, accounting for all monies, coupons, comps, and receipts at the end of shift.- Remain current on all coupons, promotions, and certificates that apply to all Food and Beverage outlets.- Expedite food purchases to our guests in an appropriate, timely manner as requested.- Use front line checklist to restock inventory as needed.- Maintain cleanliness and sanitary conditions of the dining area.- Accomplish all assigned cleaning and general maintenance tasks.- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow cast members.- Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2024-116048
Type
Regular Part-Time
Category
Food & Beverage
Property
Hollywood Casino Gulf Coast
Job Locations
US-MS-Bay St Louis
- Provide stellar customer service to internal and external customers including participation in and promotion of customer service programs to continuously improve customer service. - Retrieve, prepare, display, sell and serve products to guests as required to serve party room events. - Follow appropriate food handling procedures to ensure safe, quality products. - Maintain freshness of food and beverage items by rotating and filling items as needed and maintaining items at appropriate temperatures. - Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning, sanitizing, sweeping and mopping all areas. - Ensure that all areas are clean and attractive including but not limited to cleaning tables and removal of dishes, cups, tableware, debris and litter and cleaning floors. - Ensure supplies are stocked as needed including but not limited to plates, napkins, tableware, condiments and food products. - Perform tasks as needed to complete necessary paperwork, account for cash, Credit or check payments and make appropriate drops. - Set up, tear down and clean up party room areas for events including proper arrangement and presentation of tables, chairs, decorations, AV equipment, stages, podiums, dishes, tableware, glasses, cups, and food and beverage products or other props or products as needed. - Operate machinery as needed including cash registers where applicable and beverage machines. - Receive and properly store and use items including pop canisters, CO2 tanks, bottled beverages and linens. - Comply with all alcohol awareness training.
Job ID
2023-110165
Type
On-Call
Category
Food & Beverage
Property
Argosy Casino Hotel & Spa Riverside
Job Locations
US-MO-Riverside
- Provides personalized service and uses guest name - Resolves service problems according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos Promotes casino events and programs- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
Job ID
2023-105268
Type
On-Call
Category
Marketing & Entertainment
Property
L' Auberge Casino Hotel Baton Rouge
Job Locations
US-LA-Baton Rouge
Starting at $20/hour with the opportunity to earn up to $5,000 in QUARTERLY commission! - Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Makes decisions regarding valuable complimentary based on a consideration of recorded play, earned points, comp availability, and customer profitability. - Utilizes telemarketing, correspondence, referrals, email, and events to solicit and grow existing business. - Achieves departmental sales and growth goals. - Monitors patron activity and profitability of all assigned players.- Must be effective in sales, up selling, spin selling, and cross-property selling. - Maintains up-to-date information of all hotel and casino events to ensure guests will receive accurate and prompt information when requested.- Provides guests with hospitality arrangements, including rooms, food, and beverages, and assists with special requests at properties within the Penn Entertainment network.- Maintains knowledge of Casino Marketing and Player Development promotions and encourages guest participation. - Maintains knowledge of Credit procedures and encourages the use of Credit when appropriate. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  - Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members.- Establishes a direct line of communication with all service departments for the purpose of caring for high value players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. - Provides assistance to the Manager as needed. - Provides professional representation at internal and external meetings and events. - Ensures interactions with internal and external guests follow the guidelines of customer service program. - Adheres to all Corporate and local policies, procedures, and operating guidelines. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management
Job ID
2023-111121
Type
Regular Full-Time
Category
Sales
Property
Hollywood Casino St. Louis
Job Locations
US-MO-St. Louis
- Distributes monies to gaming guests via check cashing and conversion of coins and gaming checks into currency.- Ensures accountability of all transactions through verification and documentation of exchanges.- Responsible for maintaining all funds entrusted to him/her on a shift basis and providing prompt, friendly, and courteous service to all guests.- Promotes positive interaction with guests and employees at all times by providing a fun-filled, entertaining environment through flawless delivery and execution of services.- Responsible for the makeup and verification of bankrolls by supplying currency, coin, and gaming checks for all money-handling departments.- Responsible for the operation of assigned customer window, employee window (JPH), Poker Room window, and/or Chip Bank, performing all transactions with guests/employees in a confidential manner.- Adheres to regulatory, departmental, and company policies along with working with other cashiers and supervisors.- Maintains internal controls through immediate reports concerning shortages, errors, or discrepancies.
Job ID
2024-116085
Type
Regular Full-Time
Category
Accounting & Finance
Property
Hollywood Casino St. Louis
Job Locations
US-MO-St. Louis

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