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General Accountabilities:  - Handles financial transactions including but not limited to performing credit checks, release of jackpot payments, exchanging cash for casino tokens, and cashing checks. - Determines customer qualifications for PennPlay members admission by reviewing player information based upon established criteria, opens new player accounts, issues replacement cards, and merges duplicate accounts. - Accounts for all transactions and balancing of books to ensure accuracy of casino revenue.  - Handles all guest questions and concerns to provide exceptional guest service.  - Ensures that the cash drawer is balanced at all times and makes exchanges with the vault when necessary. - Effectively communicate the benefits of Players Club membership to all guests. -...

- Ensures interactions with internal and external guests following the guidelines of the Red Carpet Customer Service Program - Processes cash transactions for casino customers and employees (includes cashing TiTO tickets, personal checks, traveler’s checks, exchange currency and processing cash advances) - Demonstrates knowledge of and compliance with Title 31 regulations on a consistent basis - Enrolls patrons into Players Club; issue patrons Players Club cards; maintain accurate player tracking information; and assist the Marketing Department with all casino promotions - Balances cash drawers.  Ensure that the drawers are at appropriate impressed amount at beginning and end of each shift - Completes all necessary paperwork, including but not limited to balance sheets, buy sheets,...

- Maintains a balanced cashier's till  - Process cash transactions for casino customers and employees, including, but not limited to: cashing TITO tickets, casino chips, Lottery tickets, personal checks, travelers cheques, processing currency exchanges, cash advances and other cash equivalents  - Comply with Title 31 regulations  - Enroll guests into Players Club, maintainaccurate player tracking information, and assist the Marketing Department with all casino promotions to aid with exceptional guest experience  - Coordinates with Main Bank as needed  - Complies with state, company, department policies and regulations  - Report suspicious behavior, flagged patrons and possible intoxicated guests to a member of management  - Assist with training new team members  - Properly...

- Prior experience as a Player Services Cashier is preferred - interacting with internal and external guests following the guidelines of the Red Carpet Customer Service Program - Maintaining balanced cashier's station - Processing cash transactions for casino customers and employees (including cashing TiTO tickets, personal checks, travelers checks, exchange currency and processing cash advances) - Be knowledgeable and complying with Title 31 regulations - Enrolling patrons into Players Club, issue patrons Players Club cards, maintaining accurate player tracking information, and assisting the Marketing Department with all casino promotions - Working the main bank as assigned - Answering phone calls with proper phone etiquette- Complying with state, company, department...

- Prior experience as a Player Services Cashier is preferred - interacting with internal and external guests following the guidelines of the Red Carpet Customer Service Program - Maintaining balanced cashier's station - Processing cash transactions for casino customers and employees (including cashing TiTO tickets, personal checks, travelers checks, exchange currency and processing cash advances) - Be knowledgeable and complying with Title 31 regulations - Enrolling patrons into Players Club, issue patrons Players Club cards, maintaining accurate player tracking information, and assisting the Marketing Department with all casino promotions - Working the main bank as assigned - Answering phone calls with proper phone etiquette- Complying with state, company, department...

- Providing administrative support and performing general duties   - Prepare and type correspondence, reports, forms, charts and graphs as needed  - Ensure competency of work from the standpoint of grammar, composition, and format  - Assist with departmental files and records as required  - Place, accept and screen telephone calls and refer calls to others as appropriate  - Receive, open, and distribute incoming mail and documents  - Able to operate fax machines and photocopiers  - Must have the ability to operate a postage meter and ensure correct postage and date is stamped on letters and packages  - Make copies for department as requested in a timely manner according to established quality standards  - Responsible for departmental purchasing, management/inventory of...

The following and other duties may be assigned as necessary for one of the following functions of Cashier, Main Banker, or Sportswriter. Verify all paperwork is accurately completed prior to sending to accounting/audit.Verify funds received and disbursed to other departments.Ensures that all local, state and federal rules and regulations are followed.Maintain security and accountability over all funds, to include chips, coins, cash currency, and paperworkEnsures that all company and departmental policies and procedures are followed. Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.Performs the duties of the Cashiers or Main Bankers when needed.Provides supervision to Player Services Reps I, II, and III. Any and all...

- The incumbent on this position is responsible foraccurate accountability of the cashier department activity  - Performance in this position must be pleasant, efficient, an honest manner at all times - Will also be responsible for accurately completing and updating electronic MTL/MIL and chip bank - Accurately process Poker Room activity; verification of front line cashier transactions over $1,000.00; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed, in the absence of Supervisor or above  - This position must be able to perform Cashier duties as needed - Understands department objectives, standards, and guidelines - Possess thorough knowledge of casino policies for all cashier areas - Maintain security and...

- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Maintain balanced work station.- Maintain ticketing and jackpot kiosks on the gaming floor, including filling, dropping, and balancing.- Maintaining lottery ticket stations on the gaming floor, including dropping and balancing.- Pay out patron’s jackpot winnings.- Complete paperwork and currency exchanges for Cashiers, VLT, and F&B.- Complete F&B nightly drops.- Verify money from Soft Count.- Prepare funds for deposit to bank.- Run...

ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- This would include two of the duties of Player Services, such as the following:Player Services Rep. 1 plus one of the following Sports Writer or Main Banker. Cashier  - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department.- Exchanges cash, coins, tokens and chips in accordance with established procedures.- Aids customers in completion of credit applications.- Cashes personal, travelers and payroll checks in compliance with approved procedures, and performs credit card advances.- Records any applicable federal cash transactions.- Issues and receives payments on markers.- Balances...

- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests.- Maintains thorough knowledge of all aspects of the games dealt. - Conducts assigned game according to procedure. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Ensures appropriate game protection. - Ensures appropriate game pace for all players.- Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of...

- Ability to deal poker in order to provide a courteous and entertaining experience- Accepting direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met- Initiating courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity- Protecting the integrity of the game through visual observation of all guests and game layout - Presenting oneself as a credit to the Company and encourages others to do the same - Performing all other related and compatible duties as assigned 

- Ability to deal poker in order to provide a courteous and entertaining experience.- Accepts direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met.- Initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity.- Protects the integrity of the game through visual observation of all guests and game layout.- Responsible to maintain a clean, organized work area including wiping down poker tables and picking up dirty glasses and ashtrays from empty seats.- Presents oneself as a credit to the Company and encourages others to do the same.- Performs all other related and compatible duties as assigned.

 As a Poker Dealer:- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Poker Department - Adheres to all gaming commission and company and departmental policies and procedures while dealing assigned games.- Make accurate and clear chip and cash transactions.- Informs Poker Room Manager when a mistake is made or a dispute arises, or of any unnatural or irregular play.- Verifies, by signature, all clerical transactions.- Assists customers with any problems or requests.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow Team members.- Any and all duties as assigned by your Manager or a member of management.As a Poker Supervisor:- Knowledge of and enforcement of all gaming...

ESSENTIAL DUTIES AND RESPONSIBILITIES: Provides accurate and efficient dealing at assigned Poker table games.Follows game procedures when dealing Poker and/or any other form or variation of table games.Provides prompt, courteous and accurate dealing at assigned table(s).Adheres to all company and departmental policies and procedures and state regulations as it relates to this position.Performs accurate chip and cash transactions.Receives wagers from customers and pays the appropriate game outcomes.Maintains game security and protects company assets at all times. Assists customers in understanding the rules and ensures adherence to established policies and procedures.Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance...

- Adheres to all departmental and property policies and procedures regarding guest service standards. - Monitors activities and maintains order in swimming areas. - Responsible for the day-to-day cleaning and upkeep of pool facilities. - Monitors and inspects swimming pool operations for safety, cleanliness, and guest satisfaction. - Responsible for removal of used laundry and trash from pool area. - Conducts pool cleaning duties according to accepted standards and techniques; operates machines and utilizes pool chemicals in a safe and proper manner. - Reports pool facility problems related to structure, equipment, and plumbing to management. - Ensures that dressing and shower rooms are supplied with all hard and soft goods in compliance with company policy. - Performs all other related...

ESSENTIAL DUTIES AND RESPONSIBILITIES   The following and other duties may be assigned as necessary:  - Responsible for providing guidance and daily supervision to staff in the department.- Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.   - Assists in maintenance of cost...

- Responsible for providing guidance and daily supervision to promotions staff/function in the Marketing department.  - Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Develops, coordinates, and executes all retail promotions, direct mail promotions, regularly scheduled entertainment acts and special events to target retail and database customers while supporting compliance to departmental budget. - Supports the efforts and projects of the VP of Marketing and/or Marketing Manager as requested. - Coordinates internal support related to each special event, promotion, or entertainment for all appropriate...

Essential Duties And Responsibilities The following and other duties may be assigned as necessary:   - Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events. - Answers phone calls and proactively assists customers (internal and external) with their concerns - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons. - Accurately completes paperwork referring to lost or stolen patron articles. - Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying. - Assists guests by directing them to appropriate areas and contact department for guest needs. - Maintains up-to-date information of casino events to ensure...

- Lead a lively promotions team—coaching, cheering, and championing their growth every day.- Orchestrate promotions and events from start to finish, ensuring everything runs smoothly and surprises (the good kind) land just right.- Juggle a fast‑paced workload like a pro—prioritizing, problem‑solving, and keeping the energy high.- Become a master of systems and tools, picking up new tech faster than most people pick a playlist.- Team up with the Advertising Administrator on everything from website glow‑ups to photo shoots to social media fun.- Embrace a flexible schedule—because the best events don’t always happen 9 to 5.