As a Front Desk Agent, you will:Shift: 1:00pm -9:30pm -- Wage $14.00/hr 3:00pm-11:30pm- Greets, registers, and assigns rooms to guests of the hotel.- Verifies customers' credit, and establishes how the customer will pay for the accommodation.- Keeps records of room availability and guests' accounts using hotel computer systems.- Computes bills, collects payments, and makes change for guests.- Performs simple bookkeeping activities, such as balancing cash accounts.- Reviews accounts and charges with guests during the check out process.- Posts charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems.- Transmits and receives messages, using telephones or telephone switchboards.- Contacts Housekeeping or Maintenance staff when guests report problems.- Reviews information/passes on log from previous shift, checks room rates, and discusses sell strategy with Supervisor.- Places Service Assurance Call to all guests within 30 minutes of arrival.
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Answers inquiries pertaining to hotel policies and services; resolves guest complaints while supporting all customer service programs on assigned shift. - Assists with management of daily arrivals and departures in reservation system on assigned shift. - Provides direction for Hotel supervisory staff on assigned shift. - Assists with posting charges and settling of folios for individuals and groups, if applicable, on assigned shift. - Addresses and manages complaints, grievances, or concerns from team members on assigned shift. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
- Provides friendly and efficient service to guests during check in/check out procedures.- Makes and confirms reservations and assists guests with problems or questions.- Obtains information necessary to guarantee rooms (e.g. identification, credit card verification, etc.).- Performs Front Desk, Call Center, and other hotel-related duties when necessary.- Keeps Hotel Services Supervisor informed of any problems.- If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner.- Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.- Maximizes resort revenues by selling reservations based on predetermined rate strategies.- Accurately enters all reservations into the computer system according to department policy and procedure.- Provides information to guests regarding local services and events.- Assists the Player Development team with all reservations and requests.- Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.- Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures.- Remains current on all casino activities and assists guests with all inquiries.- Answers phone and assists with clerical tasks.- Ensures that rooms are clean prior to issuing keys.- Receives cash, checks, credit cards, and comps in payment, obtaining proper approval and authorization.- Maintains an operating bank, renders bills, and issues change.- Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino.- Responsible for the control of safe deposit transactions.- Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.- Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Greets, registers, and assigns rooms to guests of the hotel. - Verifies customers' credit, and establishes how the customer will pay for the accommodation. - Keeps records of room availability and guests' accounts using hotel computer systems. - Computes bills, collects payments, and makes change for guests. - Performs simple bookkeeping activities, such as balancing cash accounts. - Reviews accounts and charges with guests during the check out process. - Posts charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems. - Transmits and receives messages, using telephones or telephone switchboards. - Contacts Housekeeping or Maintenance staff when guests report problems. - Reviews information/passes on log from previous shift, checks room rates, and discusses sell strategy with Supervisor. - Places Service Assurance Call to all guests within 30 minutes of arrival. - Reviews and becomes familiar with ViP’s and group folders, verifying proper blocking arrangements. - Follows and completes items on Guest Services AM/PM checklist. - Greets and assists guests with luggage, to and from vehicles as well as to and from hotel rooms. - When assisting guests to room, informs guest of the hotel’s facilities and hours of operation. - Greets and assists all guests entering or leaving the hotel. - Must be able to lift and transport luggage using correct and safe baggage handling procedures and a bell cart when necessary. Uses proper cart handling techniques when using a bell cart. - issues luggage claim tag and stores luggage in bell closet when necessary. - Ensures timely and efficient delivery of guest messages, mail, and faxes. - Responds to guest inquiries and directs guests around the hotel. - Explains proper use of keys system and ensures the guests' satisfaction with their room. - Accurately gives directions, information, and recommendations. - Audits current registration cards to computerized information. - Corrects errors and discrepancies on guest accounts and resolves guest complaints. - Ensures organization and cleanliness of all work areas. - Balances cash daily, prepares deposit for general cashier, and secures float at shift closing. - Complies with all reasonable requests made by management. - Adheres to all gaming laws and regulations.
Responsible for administrative duties of the hotel front desk. Essential Functions - Register and process guests promptly upon arrival and departure, including, but not limited to greeting guests, assigning rooms, and issuing keys - Ensure guest satisfaction by managing the flow of communication at and around the front desk - input information into computer systems (CMP). - Perform all guest accounting functions according to established hotel procedure to ensure all guest and house accounts are completed and accurate - Receive and process telephone and walk-in reservations accurately to ensure guest satisfaction - Maintain records of room availability and guest accounts - Review accounts and charges with guests during the checkout process, which may involve receipt of payments - Maintain constant contact with support team members (PBX, Maintenance, Facilities, and Housekeeping) for guest needs - Keep immediate Team Leader fully informed of all problems or unusual matters so prompt corrective actions can be taken - Convey escort instructions to Bell person - Assist in addressing all guest service needs and resolve any service-related problems or issues - Other job-related duties as assigned
Responsible for administrative duties of the hotel front desk. Essential Functions - Register and process guests promptly upon arrival and departure, including, but not limited to greeting guests, assigning rooms, and issuing keys - Ensure guest satisfaction by managing the flow of communication at and around the front desk - input information into computer systems (CMP). - Perform all guest accounting functions according to established hotel procedure to ensure all guest and house accounts are completed and accurate - Receive and process telephone and walk-in reservations accurately to ensure guest satisfaction - Maintain records of room availability and guest accounts - Review accounts and charges with guests during the checkout process, which may involve receipt of payments - Maintain constant contact with support team members (PBX, Maintenance, Facilities, and Housekeeping) for guest needs - Keep immediate Team Leader fully informed of all problems or unusual matters so prompt corrective actions can be taken - Convey escort instructions to Bell person - Assist in addressing all guest service needs and resolve any service-related problems or issues - Other job-related duties as assigned
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures team provides high level of quality service standards. - Compliant with all regulatory requirements within area of responsibility.- Answers inquiries pertaining to hotel policies and services, and resolve guests’ complaints while supporting all customer service programs.- Supports Front Desk team members with tasks as needed.- Adheres to operational goals.- Works toward operational goals and monitors achievement of performance objectives.- Protects and preserves assets of the company.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIES This job may or may not have supervisory responsibilities. - Manages work procedures and expedites workflow.- Provides coaching and counseling to team members.
- Responsible for supervising staff and the overall daily management of a designated shift. - Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.- Ensures customer service standards are followed by all team members and addresses issues as they arise. - Answers inquiries pertaining to hotel policies and services; resolves guest complaints while supporting all customer service programs on assigned shift.- Assists with management of daily arrivals and departures in reservation system on assigned shift.- Provides direction for Hotel supervisory staff on assigned shift.- Assists with posting charges and settling of folios for individuals and groups, if applicable, on assigned shift.- Addresses and manages complaints, grievances, or concerns from team members on assigned shift.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Supplies rooms with all amenities and linens - Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel as directed by inspector, Housekeeping Lead, Supervisor, or Manager - Cleans all windows and mirrors, dusts, and sanitizes batHRooms in guest rooms - Vacuums and cleans carpeted areas and behind furniture - Assures that every room is clean and everything in room is in proper working order - Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels and all amenities - Ensures all linens and terry are without defect - Completes daily housekeeping reports, if necessary - Works as a team with other employees - Responsible for providing exceptional Red Carpet Customer Service to all guests - Properly reports and turns in all lost and found items - Greets all guests throughout shift with the proper salutation and pleasant expression - Reports all safety hazards or maintenance deficiencies for proper handling - Maintains and cleans all equipment used throughout the course of a shift
- Responsible for operating all mowing machines and driving range ball retrievers.- Adheres to all departmental Safety regulations.- Performs daily maintenance task (i.e. trimming trees, buying rod, hand mowing and hand spraying).- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
- Responsible for providing daily guidance and support to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures efficient operations table games protection during assigned shift.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures. - Accounts for chips on assigned games. This includes making fills and credits as needed.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members.- Other duties as assigned.- Monitors all pit games as assigned. - Open and close table games in assigned area verifying count as provided by the dealer.- Inspect card decks prior to play.- Track and record player buy-ins, wins, losses and bet amounts.- Complete rating cards for players.- Process player requests for credit and extend to guest upon approval.- Provide complimentary items to guests as requested in accordance with policies and procedures.
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Promote property events & promotions via telemarketing and other communication.- Contact guests and/or send correspondence to invite them to enjoy amenities and/or to special events.- Identify and develop professional relationships with established and potential VIP guests.- Provide personal service to assigned VIP players, issuing complimentary based on player ratings as needed.- Host on and off property entertainment for our guests, such as sporting events, dinners, and theaters.- Communicate constantly with gaming operations and other Team Members.- Follow all safety rules.- Adhere to departmental quality standards.- Maintain compliance with the regulatory rules, property standards and the company's system of Internal Controls and Sarbanes-Oxley requirements.- Work within the guidelines established by the company.- Other duties, as needed.
- Operates and maintains power equipment and vehicles in a safe manner to include pickup trucks, street sweepers, fork lift, scissor lifts, aerial lifts, leaf blowers, power washer etc. - Picks up trash and empty trash receptacles around property, including parking garage. - Assists with site trash disposal and recycling programs, including maintenance of trash disposal areas- Becomes an essential member of the casino snow removal team. Must be available for ice and snow removal activities. - Assist tasks related to roads or outside areas of the casino as needed such as installing signage, power washing exterior of buildings, parking garage walls and floors, entrances, etc. - Places stone and rocks in drainage areas and set up stone landscape areas, as necessary. - Removes dead trees and limbs, clears brush and debris, as necessary. - Assists the maintenance team inside the buildings with repairs and maintenance to the casino, as necessary. - Assists with other activities or staff maintenance duties as directed by the management team.
As a General Maintence III, you will:Shift: Swing Pay: Starting at $20.00 per hour- The Engineer III performs journeyman to advanced level general maintenance, repairs, and support functions in the areas of general maintenance, plumbing, kitchen & refrigeration equipment, carpentry, HVAC and electrical devices.- Receives work assignments via HotSOS, executes assignments and completes work orders as directed.- Notifies Maintenance Supervisor or Manager concerning needs of major repairs or additions to lighting, heating, cooling, plumbing and equipment.
- Greets guest in a friendly, appropriate manner.- Operate cash register, accounting for all monies, coupons, comps, and receipts at the end of shift.- Remain current on all coupons, promotions, and certificates that apply to all Food and Beverage outlets.- Expedite food purchases to our guests in an appropriate, timely manner as requested.- Use front line checklist to restock inventory as needed.- Maintain cleanliness and sanitary conditions of the dining area.- Accomplish all assigned cleaning and general maintenance tasks.- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
- Greets guest in a friendly, appropriate manner.- Operate cash register, accounting for all monies, coupons, comps, and receipts at the end of shift.- Remain current on all coupons, promotions, and certificates that apply to all Food and Beverage outlets.- Expedite food purchases to our guests in an appropriate, timely manner as requested.- Use front line checklist to restock inventory as needed.- Maintain cleanliness and sanitary conditions of the dining area.- Accomplish all assigned cleaning and general maintenance tasks.- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Maintains grounds of outside property as assigned, including parking lot, landscape areas, garage, sidewalks, curbs, gutters, etc. - Performs minor repairs of asphalt or concrete. - Performs directional signage repair. - Paints parking lot stripes, curbs, etc. - Cleans grounds and removes litter as needed. - Responsible for safe and efficient use of heavy equipment and machinery, including sweepers, mowers, trimming equipment, pressure washers, and aerial man lifts. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Mow grass, plow snow, water lawns, feed and trim sHRubs, tends flower beds and regularly inspects assigned work areas to insure proper standards are maintained. - Operate lawn and grounds equipment including power mowers, snow blowers, bucket loaders and other power equipment. - Repair and maintains facility sidewalks and parking lots. - Assist Lead Groundskeeper with planning, planting and maintaining exterior and interior landscaping in accordance with the landscaping plan. - Remove refuse and trash from grounds. - Adjusts, clean and perform minor mechanical work on grounds equipment. - Recommend for purchase and suggests suitable locations for trees and sHRubs. - May apply pesticides to plants as directed. - Perform duties and operate equipment in a safe manner.
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Responsible for promoting a positive influence in the community and participating in company-sponsored events. - Maintain facility shops, working areas, and tool and equipment storage areas in a clean and orderly manner. - Repair machinery, equipment, or structures through dismantling, assembling, and rebuilding including replacement, removal, installation, or fabrication of new, used, or refurbished parts. - Perform preventive maintenance on machinery, equipment, and structures including but not limited to cleaning and lubricating parts, shafts, bearings, gears, and other machinery, equipment, or structural parts. - install, maintain, replace, and repair electrical or mechanical apparatus, including but not limited to transformers, wiring, electrical or electronic components, heaters, light units, light switches, outlets, or fixtures including changing light bulbs as needed. - Clean and maintain heaters, air conditioning units, air handling units, filters, belts, coils, and all components contained in or related to such units. - install, maintain, replace, and repair plumbing including but not limited to toilets, sewage discharge lines, sinks, dishwashers, ruptured or leaking lines, and clogged toilets or drains. - Maintain, repair, and replace ceiling tiles and structures. - Operate and utilize machine tools including but not limited to power lift, power washer, lathe, grinder, drill, saw, milling machine, cutting torch, and welding equipment to repair or fabricate parts, fixtures, and tools. - Lay out, assemble, install, repair, replace, fabricate, and maintain pipe systems and related hydraulic and pneumatic equipment including but not limited to gauges, valves, pressure regulators, and related equipment, parts, or machinery. - Perform basic carpentry work including but not limited to woodwork and building, hanging, or installing cabinets, selecting and preparing timber, board, or other building products or materials, installing, repairing, maintaining or removing latches, handles, and hinges. - Repair and maintain the physical structure of the facility and its contents or related components by performing miscellaneous tasks such as painting, gluing, fabricating, cleaning, and furniture repair. - Perform tasks to ensure the attractive and safe physical appearance of the facility such as snow removal, landscaping functions, cleaning, sweeping, debris removal or power washing sidewalks, drives, parking areas, and garage. - Respond to facility maintenance needs as requested by other departments including but not limited to ensuring that all equipment utilized are functioning properly. - Maintain lawns, trees, plants, and planted areas. - Take steps to ensure proper pest or animal control. - Prepare fields, garden beds, or lawn areas by cultivating soil and adding fertilizers and compost as needed. - Construct rockeries, paths, ponds, gardens, structures, and landscaped areas as needed. - Plant, transplant, or remove flowers, sHRubs, trees, and lawns. - Maintain landscaped areas, gardens, plants, sHRubs, bushes, and trees by fertilizing, trimming, pruning, cutting, mowing, aerating, and making sure that plants are receiving adequate water. - Prune trees and hedges. - Thin out, hoe, irrigate and fertilize, and perform weed control on all landscaped areas. - Maintain lawn and grass areas using machinery, fertilizers, and chemicals, including mowing, trimming, and weed eating. - Kill and remove weeds and unwanted vegetation. - Operate and efficiently use heavy equipment and machinery such as but not limited to power lifts, power washers, mowers, sweepers, and snow removal devices. - Perform preventive maintenance including cleaning on all equipment such as tools, lawn mowers, and heavy machinery. - install, maintain, and operate irrigation and drainage systems as needed. - Perform duties that will enhance the appearance of landscaped areas, gardens, and lawns such as trimming, raking, leaf, snow or debris removal, sweeping, blowing, and cleaning. - Assist in emergency functions and procedures. - Ensure supplies are stocked as needed. - Attend all departmental and company training programs or meetings as directed. - Compile information; complete and submit reports as needed. - Adhere to all company policies and procedures. - Adhere to all gaming laws and regulations. - Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter. - Meet department uniform, appearance, and grooming requirements. - Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
- Responsible for maintenance of lawn and/or grass using mowers, edgers, and trimmers.- Rakes and maintains leaves, plants, flowers, trees, or shrubs.- Cleans up trash in parking lots/garages and exterior grounds.- Empty and clean trash containers.- Assist in snow removal and cleanup.- Assists in overall maintenance of grounds using equipment such as power washers, sweeper truck, lawn mowers, weed eaters, trimmers, edgers, etc.- Fastens attachments such as grader, harrows, floats, and rollers to tractors with hitch pins.- Releases brakes, shifts gears, and depresses accelerator or move throttle to control forward and backward movement of tractor.- Steers tractor by turning steering wheel and depressing brake pedals.- Assists in maintaining the integrity of the racing surface.- Delivers sand and clay to racetrack and barn areas.- Must clean all equipment used.- Must report problems with machinery or attachments to Motor Pool.- Assists all areas of the department when needed.- Assists with transportation of disabled horses.- Raking material around the racing surface.
