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General Accountabilities: - Responsible for the operations and maintenance of equipment to provide utilities such as light, heating, air conditioning, building, and room maintenance. - Inspects equipment at periodic intervals to detect malfunctions or need for repair, adjustment, or lubrication. - Responsible for all general maintenance and repair of minor problems throughout the building as directed by a supervisor. - Ensures adherence to OSHA regulations and internal safety policies and procedures. - Performs minor structural repairs including sheet rock, doors, trim, and plumbing. - Reports inventories and work schedules to maintenance supervisor every day. - Conducts preventative maintenance. - Performs scheduled and nonscheduled repair, maintenance and...
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- To perform maintenance duties within the specified trade skill in all casino/hotel facilities. - Follow preventative maintenance schedules on equipment and rooms in assigned areas and document work performed in database using a computer. - Respond to guests calls concerning maintenance issues in hotel rooms, on the casino floor, and other areas of the property. - Respond to calls from team members concerning maintenance issues in offices, shops, kitchen, laundry, the hotel and casino. - Responsible for prep work and clean-up for painter, carpenter, mechanic, electrician or plumber. - Assists the painter, carpenter, mechanic, electrician or plumber with repairs and maintenance projects. - Perform minor repair and preventive maintenance to equipment. - Maintain good...
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- To perform maintenance duties within the specified trade skill in all casino/hotel facilities. The Maintenance Tech III will specialize in one of the following areas: Vehicle Mechanic, Painter, Kitchen Mechanic, Locksmith, Carpenter, Carpet Layer, Tile Setting, Plumbing, Electrician, HVAC, Pipefitter, or Welder. - Service and maintain fixtures of heating, water, and drainage systems according to specifications and plumbing codes. - Repair and maintain plumbing by replacing washers in leaky faucets, mending burst pipes, and opening clogged drains. - Responsible for dry-wallrepair, and preparing surfaces for painting. - Job tasks must be finished in a timely manner according to department standards. - Follow preventative maintenance schedules on equipment and rooms in assigned...
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- Maintains engineering for HVAC, ductwork, piping, plumbing, and fire protection.- Reviews assigned work orders and determines work priorities.- installs machines, tools, and equipment to ensure continuous operations.- inspects kitchen machines and equipment for conformance with operational standards.- inspects, repairs, and adjusts HVACequipment.- Repairs, rods, cleans, adjusts, and removes plumbing fixtures, line vents, and/or drains as needed, to ensure proper operation and sanitation.- Makes minor electrical repairs, including but not limited to repair and replacement of outlets, light fixtures, and equipment; ensures adequate lighting in all areas by replacing lights as needed.- Adheres to departmental quality standards; follows all safety rules.- Fabricates,...
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- Reports to management any violations of USCG regulations, Louisiana Gaming Commission regulations, or unsafe conditions as it pertains to riverboat gaming. - Participates in training with the deck crew on emergency procedures, safety, seamanship, and other programs. - Ensures that safety equipment is provided, and appropriate guidelines are followed for all tasks involving physical risk or hazardous materials. - Performs various tasks involved in the maintenance and upkeep of vessel and equipment. This includes heavy duty and detailed cleaning of the casino floor. - Sweeps and vacuums carpeted areas; extracts or shampoos carpets on a scheduled basis. - Cleans all brass and marble. - Assists regular shift team members in maintaining restrooms and casino floor. - Operates extractor...
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- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Responsible for providing guidance and daily supervision to promotions staff/function in the Marketing department. - Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Develops, coordinates, and executes all retail promotions, direct mail promotions, and special events to target retail and database customers while supporting compliance to departmental budget.- Reviews and approves...
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As a Marketing Ambassador you are responsible for assisting in the execution of promotional events, special events and tournaments as well as the meeting and greeting of new casino customers through new PENN Play card sign ups. GENERAL ACCOUNTABILITIES(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)- Assists in the set-up, execution and breakdown of all on-site and off-site promotions and special events: to include but not limited to, tournaments, drawings, VIP parties, and festivals. - Works within a team to ensure that all items needed to carry out the promotion and/or special event are in the appropriate place in a timely manner.- Responsible for adhering to established policies and...
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Promote and maintain all steps of the outstanding guest service program with each patron and team member you may come in contact with. Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy, and enthusiasm from one interaction to the next. Utilizes smiles and frequent eye contact and a friendly tone of voice to project warmth and friendliness. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. Provides a warm farewell and thanks guests for visiting. Responsible for talking with customers, posing for...
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This position will aid in the coordination and assist with advertising, customer communications, social media updates, web updates and promotional collateral. Essential Functions - Traffics all jobs within the marketing team, including monitoring status of jobs daily, preparing weekly job status reports for management, creative and production, and conducting weekly traffic updates with team members. - Coordinate daily functions of all communications: advertising, direct mail, website, plasma, iView, social media, internal/external communications, and other items. - Work and communicate with internal clients, including senior leadership, and external vendors to assist the Marketing Team Leader. - Manage the administrative purchasing process (release invoice payments, blankets, and...
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- Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Maintains knowledge of casino marketing and player development promotions and encourages guest participation.- Encourages guest visitation through written correspondence and telemarketing.- Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners.- Attends and aids in the coordination of special events.- Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:• Complete the entire 6-month program at the Hollywood Casino Columbus property.• Responsible for educating patrons on the value and benefits of the loyalty program; actively drives new enrollments and assists patrons with questions as they relate to the property and loyalty program. Also assists guests with downloading, navigating, and troubleshooting the PENN Play app to ensure a seamless experience. • Identifies opportunities to engage guests who are not yet enrolled in the loyalty program and converts them into new members through proactive interaction.• Assists and supports the Marketing Department with casino promotions and events on select shifts by engaging directly with...
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POSITION SUMMARYThe incumbent in this position is responsible for assisting in the planning, implementation, and monitoring of various marketing programs and functions including the coordination of promotions, special events, advertising, entertainment, and public relations. This position coordinates the schedules of various contract and intern personnel. - In conjunction with Director of Marketing, develops promotional concepts/themes, customer offers, special events, and criteria to qualify players; obtains approval from affected departments for coupons and/or discounts offered. - Communicates with all departments relative to the elements and specific impacts of special events and promotions. - Interfaces with advertising agency for promotions, special events, direct...
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- Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.- Answers phone calls and proactively assists customers (internal and external) with their concerns - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Accurately completes paperwork referring to lost or stolen patron articles.- Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested.- Responsible for...
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1. Provides superior customer service, positively effects interactions with external and internal customers and employees and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. 2. Knowledge of and ability to operate both Microsoft Office Word and Excel. 3. Ability to perform basic mathematical functions. 4. Independently initiates, follows up on, and complete assignments as well as special projects. 5. Ability to perform effectively in a fast-paced environment. 6. Strong organizational skills. 7. Ability to effectively perform multiple tasks. 8. Ability to interface professionally with business contacts and customers. 9. Sound interpersonal judgment and decision-making...
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.- Works directly with the Marketing Assistant Manager to ensure all direct mail, VIP events and promotional events are executed correctly and follow all regulatory requirements.- Successfully utilizes the systems provided to track and record all promotional items being distributed to guests. - Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Maintains up-to-date...
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- Provides superior guest service by demonstrating and up-selling with expert knowledge all levels of the Player’s card benefits, current promotions and/or events, the casino floor layout, and any Direct Mail offers. Guest interactions will include engaging, efficient, informative assistance. - Promotes the Player’s Club program by recruiting, enrolling, and educating guests on how to use the players card whereby supporting the operation of the program. Additionally, conducts in-bound and out-bound calling, providing quality service and effective selling through the use of a telecommunications database and telephonic system. - Expediently handles guest concerns, inquiries, and requests. - Performs the professional and courteous handling of incoming guest calls and reservation...
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- Responsible for the placement and upkeep of internal advertising displays.- Assists in writing rules and regulations for promotions and events. Submits to Manager and/or Mississippi Gaming Commission for approvals according to established guidelines. - Assists in execution of promotions and events on property or off-site. - Responsible for inputting offers within applicable systems for promotional drawings and giveaways according to established guidelines.- Assists with audio visual (AV) duties as needed. AV duties include but are not limited to the setup, operation, adjustments, service and repair of digital displays, televisions, sound and lighting equipment, video monitors, projectors, wire and cable, and related equipment for concerts, presentations, promotions, or any other...
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.Promotions:- Organizes and executes the regularly scheduled entertainment acts for all performances on property. Monitors calendar for promotions at the property following the strategy of the promotions department. Manages oversight of media used to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies.Special Events:-...
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The following and other duties may be assigned as necessary: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Advertising: - Coordinate marketing support services to include advertising, public relations, and internal departments. - Supports the development of press releases and media correspondence in relation to marketing programs or property advertising. Promotions: - Organizes and executes the regularly scheduled entertainment acts for all performances on property. Monitors calendar for promotions at the property following the...