Click column header to sort
- Handles large amounts of money and maintains accountability over assigned bank.- Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units.- Performs verification, reconciliation, and balancing functions including drafting, completing, signing, or otherwise preparing any necessary documentation. - Verifies Count Room drops as a blind count including verification of each strap or brick, clip, and tokens counted.- Maintains communication with all departments, team members, and guests to ensure positive experiences.
- Performs scheduled and nonscheduled repair, maintenance and installation of machinery, tools, equipment and/or associated equipment to ensure continuous and safe operation of the property- Performs scheduled and nonscheduled repair, maintenance and installation of machinery, tools, equipment and/or associated equipment to ensure continuous and safe operation of the property- Performs preventative maintenance in conjunction with all building maintenance and/or cleanliness related items- Submits requests for expenditures associated with repairs, upkeep, and improvement to the Director of Facilities- Directly or indirectly supports all exterior grounds activities, including snow removal, grass cutting, landscaping, the parking garage and other exterior area needs- Supports all...
- To perform maintenance duties within the specified trade skill in all casino/hotel facilities. - Follow preventative maintenance schedules on equipment and rooms in assigned areas and document work performed in database using a computer. - Respond to guests calls concerning maintenance issues in hotel rooms, on the casino floor, and other areas of the property. - Respond to calls from team members concerning maintenance issues in offices, shops, kitchen, laundry, the hotel and casino. - Responsible for prep work and clean-up for painter, carpenter, mechanic, electrician or plumber. - Assists the painter, carpenter, mechanic, electrician or plumber with repairs and maintenance projects. - Perform minor repair and preventive maintenance to equipment. - Maintain good...
- To perform maintenance duties within the kitchens and bar areas andassist with guest calls that pertain to this area. - Install new or replacement kitchen equipment and systems. - Diagnose and repair malfunctions in commercial appliances, which can include ovens, refrigerators, dishwashers, grills, and ice machines. - Conduct scheduled inspections and maintenance to ensure equipment longevity and reduce downtime and unexpected repairs. - Replace worn or defective components, such as belts, gears, wiring, pumps, and bearings. - Maintain and repair kitchen hoods, exhaust systems, and gas and refrigeration systems. - Keep accurate logs and records of maintenance activities, work orders, and equipment history. - Ensure equipment operates safely and in compliance with...
Responsible for following instructions from the Engineering Team, in addition to performing maintenance duties for casino operations. Safely operate any related equipment in accordance with the established maintenance/preventive programs.- Willingness to learn specific details of the casino equipment and work with facilities, maintenance and leadership to complete work both safely and efficiently.- Respond to and handle guest requests in a courteous, efficient and safe manner.- Ability to take directions from Team Leaders or Senior Team Members when given.- Follow all regulatory and safety standards and report any unsafe conditions to the Lead Engineer, Engineer or Leadership.- Read construction layouts and blueprints and systematically planning all work processes. - Document...
- Effectively responds to supervisor’s requests in all areas of customer interaction and customer concerns. - Repairs and installs electrical systems: repairs heaters, light switches, and outlets; wire panels, transformers, light fixtures, etc. - Performs general preventive maintenance; changes filters, lubricates mechanical parts, cleans ice machines, changes light bulbs, etc. - Performs general carpentry work; frames walls, hangs drywall, builds shelves, lays carpet, etc. - Maintains HVACsystem; repairs and cleans units, changes filters, lubricates parts. - Performs locksmithing tasks; repairs locks, door handles, and door closers; installs new door equipment; cuts keys. - Performs miscellaneous other maintenance tasks; welding, painting, furniture repair, landscaping,...
- Perform general maintenance within the facility which includes HVAC, Plumbing, electrical and preventive maintenance.- Repairs and installs electrical systems and apparatus, including repairing heaters, light switches, outlets, wire panels, transformers, light fixtures, etc. - Repairs and installs plumbing, including repairing toilets, sewage discharge lines, sinks, dishwashers, ruptured lines, etc. installs new water lines, toilets, and sinks; unclogs toilets and drains; heat tapes plumbing lines. - Performs general preventive maintenance, including changing filters, lubricating mechanical parts, cleaning ice machines, changing light bulbs, etc. - Performs general carpentry work, including framing walls, hanging drywall, building shelves, laying carpet, etc. - Maintains...
SUMMARYGreet and seat guests and ensure quality service level is provided to guests. Respond to guest requests for dining amenities. ESSENTIAL DUTIES AND RESPONSIBILITIES- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members- Maintain a professional appearance at all times, clean and well groomed as per standard- Comply with all policies and procedures of the company and department.- Maintain the highest standards of professionalism when interacting with...
The Manager, Marketing Research & Insights, will be a pivotal member of PENN Entertainment’s Corporate Marketing team, driving customer-centric strategy through actionable research and insights. This role blends consumer research expertise with data storytelling to guide marketing, loyalty, and customer experience decisions across our gaming, hospitality, and digital platforms. Reporting into the central marketing strategy team, this individual will lead qualitative and quantitative research projects, manage voice-of-customer programs, and translate findings into clear narratives that shape enterprise priorities. A strong grasp of research design, analytics integration, and executive communication will be essential. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other...
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.Supports and administers operational goals and monitors achievements of performance and profit objectives.Assists with managing database marketing requests and fulfillment of track able offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.Advertising:Coordinate marketing support services to include advertising, public relations, and internal departments.Supports the...
- Promotes the mychoice program in an enthusiastic manner. - Promotes and executes any guest service initiatives. - Opens or closes Star Club lounge in accordance with departmental policies and procedures. - Completes end of shift pass down. - Places, accepts, and screens telephone calls and refers calls to others, as appropriate. - Creates new or reissues existing mychoice cards or companion cards as needed. - Promotes Hosts' special events or promotions. - Assists guests and Hosts utilizing CMS, LMS, and Microsoft Outlook programs. - Swipes in qualifying mychoice member’s card, giving them access to the lounge. - Provides Leadership Team with actionable recommendations on how to improve operating performance of Marketing as well as how to improve customer...
- Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Maintains and updates the customer database within the casino management system (CMS).- Executes offers for campaigns and pushes them to customer database for distribution.- Assists with managing marketing reinvestment strategy for CRM campaign programs.- Assists with managing database marketing requests and fulfillment of track able offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Responsible for verifying offers and ensures accuracy for market...
- Providing assistance with the following areas; Advertising, Property Marketing and Promotions.- Working directly with the Director of Marketing on all coordination for internal advertising including direct mail designs, posters, collateral, etc.- Responsible for the routing of approvals for all Advertising, Promotions and Events collateral.- Responsible for the placement and upkeep of internal advertising displays.- Responsible for the setting up of offers within the VLT systems for promotional drawings and giveaways.- Writing rules and regulations for promotions and events and submits to the State for approvals.- Assisting in conception of Promotions.- Coordinating all Bus Marketing property visits, including scheduling, greeting the bus, billing, some sales and bus...
- Staff, schedule, evaluate, train, develop and monitor subordinate personnel.- Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel.- Understand department objectives, standards, guidelines and budget to achieve effective supervision of department; adjust daily schedule according to business levels.- Reviews media plan to ensure it is in line with the marketing plan guidelines.- Prioritize in-house and outside agency-related projects through effective allocation of resources; oversee and monitor workflow, department and agency schedules, and communication with internal requesting departments to ensure fulfillment of media and production deadlines in a timely, quality and cost- effective manner.- Develops job...
- · Responsible for fostering a fun environment· Responsible for being a gracious host to all guests and co-workers· Responsible for promoting a positive influence in the community and participating in company-sponsored events· Staff, schedule, evaluate, train, develop and monitor subordinate personnel.· Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel.· Understand department objectives, standards, guidelines and budget to achieve effective supervision of department; adjust daily schedule according to business levels.· Reviews media plan to ensure it is in line with the marketing plan guidelines.· Prioritize in-house and outside agency-related projects through effective allocation of resources; oversee and...
Essential Duties and Responsibilities: The following and other duties may be assigned as necessary:- Responsible for supervising and managing staff in the following areas of the Marketing Department: advertising, promotions, special events/entertainment, social media, etc). Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes,...
- Performs comprehensive analysis of CRM campaign and market research data. Makes recommendations based upon analysis findings.- Utilizes business intelligence reporting tool and SQL to construct marketing performance analytics as required. - Prepares analysis for measuring marketing performance across the property including but limited to areas of CRM Marketing, customer loyalty program, promotions, amenity offers, internet/social media engagement.- Maintains CRM dashboards. Troubleshoots as needed and escalates issues to Manager.- Performs data mining for campaigns and audits according to established guidelines.- Queries databases for counts and lists of records based on specified criteria. Escalates issues to Manager.- Prepares ad-hoc reporting.- Assists with...
The following and other duties may be assigned as necessary:- Assists and supports the Marketing Department with promotions and events on select shifts by performing various duties to support customers’ visits and/or events.- Answers phone calls and proactively assists customers (internal and external) with their concerns- Welcomes patrons, confirming, counting, balancing and distribution of any promo items.- Light clerical work to include but not limited to; envelope stuffing, filing, and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Maintains up-to-date information of events to ensure guests will receive accurate and prompt information when requested.- Responsible for educating patron’s on the value of the loyalty...
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.- Works directly with the Marketing Assistant Manager to ensure all direct mail, VIP events and promotional events are executed correctly and follow all regulatory requirements.- Successfully utilizes the systems provided to track and record all promotional items being distributed to guests. - Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Maintains up-to-date...
- Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events- Answers phone calls and proactively assists customers (internal and external) with their concerns- Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons- Accurately completes paperwork referring to lost or stolen patron articles- Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying- Assists guests by directing them to appropriate areas and contact department for guest needs- Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested- Responsible for educating...
