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SUMMARYGreet and seat guests and ensure quality service level is provided to guests. Respond to guest requests for dining amenities. ESSENTIAL DUTIES AND RESPONSIBILITIES- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members- Maintain a professional appearance at all times, clean and well groomed as per standard- Comply with all policies and procedures of the company and department.- Maintain the highest standards of professionalism when interacting with...
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- The Cage Manager will report to the Director of Player Services and will serve as the departmental leader in the absence of the Director, when necessary. - Responsible for supervising staff and the overall daily management of the Player Services department, across all shifts. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Provides continuity between shifts through constant review of cage procedures, as well as continuous communication with Shift Managers. - The cage manager will be required to work a variety of shifts, as needed. - Attending property leadership meetings and communicating information to...
- Reports to management any violations of USCG regulations, Louisiana Gaming Commission regulations, or unsafe conditions as it pertains to riverboat gaming. - Participates in training with the deck crew on emergency procedures, safety, seamanship, and other programs. - Ensures that safety equipment is provided, and appropriate guidelines are followed for all tasks involving physical risk or hazardous materials. - Performs various tasks involved in the maintenance and upkeep of vessel and equipment. This includes heavy duty and detailed cleaning of the casino floor. - Sweeps and vacuums carpeted areas; extracts or shampoos carpets on a scheduled basis. - Cleans all brass and marble. - Assists regular shift team members in maintaining restrooms and casino floor. - Operates extractor...
- Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Maintains and updates the customer database within the casino management system (CMS).- Executes offers for campaigns and pushes them to customer database for distribution.- Assists with managing marketing reinvestment strategy for CRM campaign programs.- Assists with managing database marketing requests and fulfillment of track able offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Responsible for verifying offers and ensures accuracy for market...
- Project and personnel management as related to specially assigned or job related projects- Functions to bring structure, consistency and organization to multi-faced marketing projects through coordination and ad trafficking- Assists Marketing Manager with the development develop and execution of strategic plans- Acts as a liaison with clients on tactical level to gather assets for projects and jobs and gains approval through the formal trafficking process- Coordinates with internal/external resources to ensure collateral is scheduled for install- Ensure all property collateral is stocked at the designated areas. Includes, but not limited to brochures, maps, rack cards, gaming guides and PGCB brochures- Serves as primary contact with Compliance Department for marketing...
- Responsible for supervising and managing staff in the following areas of the Marketing Department: advertising, promotions, special events/entertainment, social media, etc). Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and...
The following and other duties may be assigned as necessary:- Assists and supports the Marketing Department with promotions and events on select shifts by performing various duties to support customers’ visits and/or events.- Answers phone calls and proactively assists customers (internal and external) with their concerns- Welcomes patrons, confirming, counting, balancing and distribution of any promo items.- Light clerical work to include but not limited to; envelope stuffing, filing, and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Maintains up-to-date information of events to ensure guests will receive accurate and prompt information when requested.- Responsible for educating patron’s on the value of the loyalty...
- Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events- Answers phone calls and proactively assists customers (internal and external) with their concerns- Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons- Accurately completes paperwork referring to lost or stolen patron articles- Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying- Assists guests by directing them to appropriate areas and contact department for guest needs- Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested- Responsible for educating...
- Assists and supports the Marketing Department with the set-up execution and follow-up of casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events. - Responsible for attending the Marketing Center, Box Office and Event Center counters as needed. This may include but not limited to handling cash and Guest Comps.- Assists all customers (internal and external) with their concerns. - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Accurately completes paperwork supporting promotions and bus. - Light clerical work to include but not limited to; using promotional software, envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and...
ESSENTIAL DUTIES AND RESPONSIBILITIES- Produce materials that communicate current and upcoming promotional efforts for the customers, team members, and regulatory agencies.- Support the efforts and projects of the VP of Marketing and/or Marketing Manager as requested.- Manage and coordinate all marketing support services to include advertising, public relations, and internal departments.- Coordinates with shared services to open jobs to produce the creative for direct mail, promotions, special events, entertainment, and VIP events.- Help develop, coordinate and execute all retail promotions, direct mail promotions, and special events to target retail and database customers.- Plan and organize the regularly scheduled entertainment acts for all performances on property, ensuring...
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Organizes and coordinates the marketing efforts for all communication efforts for the company in the Promotions sphere, with a consistent and appropriate voice. - Monitors Promotions/events, Marketing and Bus promotions for opportunities to engage in active and relevant conversations about the property. - Assists and supports the Marketing Department with the set-up execution and follow-up of casino promotions and events on select shifts by performing various duties to support...
The following and other duties may be assigned as necessary: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Advertising: - Coordinate marketing support services to include advertising, public relations, and internal departments. - Supports the development of press releases and media correspondence in relation to marketing programs or property advertising. Promotions: - Organizes and executes the regularly scheduled entertainment acts for all performances on property. Monitors calendar for promotions at the property following the...
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.Promotions:- Organizes and executes the regularly scheduled entertainment acts for all performances on property. Monitors calendar for promotions at the property following the strategy of the promotions department. Manages oversight of media used to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies.Special...
- To provide excellent customer service- Execute marketing promotions- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Develop promotional documentation to include expense sheets, submissions, set-up requests/checklists, and post-event winners’ reports.- Implement overall strategies for guest promotions and events. - Maintain promotion files.- Create monthly Marketing Events Communication.- Assist with the execution of assigned parties, promotions, special events and tournaments.- Serve as promotion emcee to include on stage interactive promotions as well as making announcements via overhead...
- Conducts a personal daily inspection of the property to ensure it is clean, attractive, and fully functional and implements immediate remediation of problems as appropriate.- Oversees operations for the Facilities and EVS Departments including, but not limited to budget, supply chain, capital processes, and maintenance.- Develops, implements, and manages operational goals and monitors achievements of performance objectives for areas of responsibility.- Serves as a cross-functional, strategic leader focused on the overall goals of the Property.- Recommends, promotes, and leads the development and execution of capital projects that add value to the Property, Region, and Company. Coordinates all activities with Corporate and Property leadership as well as external stakeholders...
Position is open until filledAmeristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants- Discounted Casino bus tickets - Discounted RTD EcoPass- Hot meal served by the Leadership Team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts...
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection and game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to...
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos - Promotes casino events and programs - Provides personalized service and uses guest name - Resolves service problems according to guidelines - Provides fast, friendly, professional beverage service to casino guests and beverage servers. (e.g., 2 minute or less production cycle for 15 drink tray) - Prepares and pours drink orders with...
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos - Promotes casino events and programs - Provides personalized service and uses guest name - Resolves service problems according to guidelines - Provides fast, friendly, professional beverage service to casino guests and beverage servers. (e.g., 2 minute or less production cycle for 15 drink tray) - Prepares and pours drink orders with...
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere. - Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage. - Performs cleaning and maintenance tasks such as cleaning tables, taking dishes to the kitchen, stocking beer, wine and ice...
