- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.- Promotes events and programs.- Provides personalized service and uses guest name.- Resolves service problems according to guidelines.- Providing fast (20 minute or less round time), friendly, professional beverage service to guests; carries full trays on every round.- Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required.- Taking drink orders, communicating with bartender, assisting in the preparation of drinks and presenting drinks to guests.- Providing service of complimentary beverages including soda, coffee and water.- Handling money according to procedure.- Operating a cash register/POS System, ringing proper amount into the register and giving the guest the correct change; accounting for all cash and charge sales according to established procedures; maintaining integrity of all financial controls and responsibilities.- Maintains a clean and stocked workstation in accordance with established health and safety guidelines.- Knowing and promoting current events and programs and can give guests directions to all area.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere. - Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage. - Maintaining established quality standards for timely food and beverage service. - Places order with bartender, inspects order for quality, collects and adds appropriate garnish, places on tray and serves to patrons - Upsells and suggestively sells menu items, specials and beverages at all times. - Performs prep tasks when not serving guests by helping to stock items or clean work areas. - Enforces customer limit regulations in a firm and courteous manner - Performs other job-related duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere at the Pool, bar or in the casino area. - Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage. - Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage. - Reads kitchen prep tickets and identify food items in a prompt manner. - Gathers food items and properly bag or plate items and supply necessary utensils and condiments to Guests based off of quantity of items. - Delivers or “runs” food to appropriate VIP sections or pool areas once order has been prepared by kitchen. - Knows what each menu item looks like when prepared and able to identify and correct missing or incomplete items. - Ensures food orders are handled carefully and delivered in a prompt manner. - Assists the server wherever needed. Places order with server, inspects order for quality. - Demonstrates power to solve guest problems by assisting the guest and alerting the supervisor of any complaints. Maintains complete knowledge on all in house services and functions. - Responsible for overall cleanliness of the kitchen expedition area. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Keeps work area clean and free of safety hazards, debris and litter. - Perform all job duties in a safe and responsible manner. - Maintains strict confidentiality in all departmental and company matters.
- Examines vehicle and discusses with Lead Motor Pool Mechanic the extent of damage or malfunction.- Plans work procedure.- Raises vehicle, with hydraulic jack or hoist, to gain access to mechanical units bolted to underside of vehicle.- Removes unit such as engine, transmission, or differential.- Disassembles unit and inspects parts for wear.- Repairs or replaces parts such as pistons, rods, gears, valves, and bearings.- Overhauls or replaces carburetors, blowers, generators, distributors, starters, and pumps.- Rebuilds parts such as crankshafts and cylinder blocks.- Rewires ignition system, lights, and instrument panel.- Relines and adjusts brakes, aligns front end, repairs or replaces shock absorbers, and solders leaks in radiator.- Mends damaged body and fenders by hammering out or filling in dents and welding broken parts.- Replaces and adjusts headlights, and installs and repairs accessories such as radios, heaters, mirrors, and windshield wipers.- Makes necessary repairs to tires of all sizes, balancing and patching required.- Operates company vehicle(s) transporting to servicing or to retrieve parts at local dealershipe/parts stores. (Valid drivers license required.)
Seasonal Position June - August$500 Retention Bonus offered for all newly hired hourly positions - Adheres to all departmental and property policies and procedures regarding guest service standards.- Processes, cashes, redeem, verifies and sells pari-mutuel tickets for various types of bets; assists guests with questions and ticket redemption; explains wager techniques to guests in a neutral manner.- Handles and secures all money banks to ensure the proper balancing and transaction verification through the sales system; prepares and verifies all closing paperwork; corrects financial deficiencies as needed.- Notifies higher level management of any suspicious or unusual activity and/or transactions in a timely manner; maintains the confidentiality of winning tickets to ensure guest privacy.- Attends and participates in professional group meetings; maintains awareness of new trends and innovations in the fields of banking and cashiering.- Performs all related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Operates assigned bank or window according to department and regulatory guidelines - Completes all required shift paperwork according to internal control standards - Counts down bank or window at end of each shift and reconciles to the draw amount - Provides professional, courteous and sincere service to all guests- Efficiently and accurately processes all pari-mutuel wagers - Efficiently and accurately pays out winners - Can explain the wagering rules and procedures to guests in a pleasant and friendly manner - Presents oneself as a credit to the company and encourages others to do the same- Responsible for providing exceptional Red Carpet Customer Service to all guests
Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions – Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)- Non-Accrued Additional Time Off – After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the grant date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants.- Discounted bus tickets - Hot meal served by the Leadership team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include: As a Nail Technician, you are responsible for providing superior service to both the internal and external customer and any and all services provided to guests as a Nail Technician. The Nail Technician is also responsible for greeting customers, stocking nail products, maintaining a clean environment and assisting guests with their needs.- Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with guests in all types of business conditions and the ability to work harmoniously with coworkers. - Analyzes nails to ascertain condition of nails. - Performs manicure and pedicure procedures on guests to include shaping and buffing nails, trimming cuticles, applying cuticle and callus softening solutions, massaging hands and feet, and applying polish. - Ensures that area is clean/sanitized and stocked at all times. - Assists other areas of the spa as needed. - Provides maximum guest service to all guests, answer customer inquiries and tend to their requests. - Keeps current on all certifications that are required to perform your job and stays informed with all of the latest techniques and types of nail services for this area. - Facilitates retail sales, including customer assistance and follow up.
MAJOR JOB DUTIES Duties include, but are not limited to the following: - Provide nail services and care for guests using normally accepted techniques, abiding by all Nevada State Cosmetology rules/regulations.- Properly maintains the salon, its equipment and supplies as well as monitoring the surrounding area to ensure that the facility is used properly and attends to safety and cleanliness of the area. These duties include and are not limited to:- Maintaining an adequate supply of towels and supplies.- Maintaining the cleanliness of retail shelves and products.- Keeping professional use products organized and hazard free.- Monitor inventory levels and notify manager when ordering is necessary.- Greet guests promptly before their service and assists them to the checkout desk with a work ticket and any recommended retail products. Variances to this policy must be explainable.- Follow all prescribed safety procedures; immediately notifies security and supervisor of accidents and potential safety hazards. - Each team member is responsible for his or her station. Throughout the day clean up is to be done on an on-going basis. After each customer, stations are cleaned, products put away, equipment sanitized, floor is swept and trash is disposed of in proper containers.- Work areas should be completely stocked, cleaned and ready for the next business day. All salon staff are required to remove dirty linen and trash bags and place them in the appropriate receiving locations. Salon team members are responsible for replenishing items requiring hotel laundry.- Follow handbook guidelines in regards to proper usage of all spa/salon equipment.- Follow department procedural guidelines, treatment protocols and misconduct policies to ensure the highest standards of professionalism and guest satisfaction.- Responsible for wearing proper work uniform. All uniform standards will be based on M Resort standards. - Must provide courteous and friendly service to all guests and staff.- Perform related work as requested.The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements inherent in this job.
- Responsible for balancing and Auditing for accurate room revenue, cashier's reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues. - Transmit Credit card batches. - Complete and transmit daily management and accounting reports and supporting documents. - Acts as hotel system liaison during night hours. - Performs all Guest Service Representative functions as required, such as, booking room reservations, answering hotel phone calls and notifying guests of messages. - Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. - Ability to effectively deal with guest and employee concerns in a friendly and positive manner. - Make responsible judgment calls on quest issues during the overnight shift. - Make corrections and adjustments and handle all computer problems that might occur throughout the shift. - Must have good trouble shooting skills. - Answer routine questions from co-workers - Lead completion of daily tasks within the department or work unit - interact with others when necessary to achieve desired outcomes - Maintains complete confidentiality of all company information at all times. - Other duties may be assigned.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acts as a leader of the department working with and on behalf of the supervisory team; keeps team members and department leaders well-informed regarding hotel operations. - Provides training and insight to Front Desk Clerks; distributes shift work to team members as directed. - Possesses complete knowledge of Hotel Front Desk policies and procedures and assures their implementation. - Responsible for the accurate check-in and check-out of each guest.- Handles complex guest service situations such as room moves and unassigned reservations; acts as communication center between guests and various internal departments to ensure guest satisfaction. - Ensures that all guest contact is positive, informative, and thorough. - Ensures that rooms are clean prior to issuing keys.- Responsible for posting charges and settling folios for individuals, groups, and due outs communicated through Housekeeping. - Accurately enters all reservations into the computer system according to departmental policy and procedure. - Assists the Player Development team with all reservations and requests.- Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.- Answers phone and assists with clerical tasks. - Receives cash, checks, Credit cards, and comps in payment, obtaining proper approval and authorization. - Maintains an operating bank, renders bills and issues change; verifies accuracy of Front Desk Clerks’ banks and Audits.- Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. - Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the hotel/casino. - Responsible for the control of safe deposit transactions. - Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements. - Maintains knowledge of casino, hotel, community, and special events in order to provide guests with superior service. - Authorized to verify pre-approved room comping levels and to change incorrect information. - Performs as a Front Desk Clerk when necessary. - Resolves service issues according to established guidelines and procedures. - Handles PBX switchboard as directed. - Promotes a positive environment to achieve job satisfaction for all team members. - Promotes future sales through contact with guests. - Provides positive communication and uses Hilton CARE Culture with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Maintains strict confidentiality in all company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acts as a leader of the department working with and on behalf of the supervisory team; keeps team members and department leaders well-informed regarding hotel operations.- Provides training and insight to Front Desk Clerks; distributes shift work to team members as directed. - Possesses complete knowledge of Hotel Front Desk policies and procedures and assures their implementation. - Responsible for the accurate check-in and check-out of each guest.- Handles complex guest service situations such as room moves and unassigned reservations; acts as communication center between guests and various internal departments to ensure guest satisfaction.- Ensures that all guest contact is positive, informative, and thorough.- Ensures that rooms are clean prior to issuing keys.- Responsible for posting charges and settling folios for individuals, groups, and due outs communicated through Housekeeping.- Accurately enters all reservations into the computer system according to departmental policy and procedure. - Assists the Player Development team with all reservations and requests. - Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort. - Answers phone and assists with clerical tasks. - Receives cash, checks, Credit cards, and comps in payment, obtaining proper approval and authorization. - Maintains an operating bank, renders bills and issues change; verifies accuracy of Front Desk Clerks’ banks and Audits. - Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.- Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the hotel/casino. - Responsible for the control of safe deposit transactions. - Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements.- Maintains knowledge of casino, hotel, community, and special events in order to provide guests with superior service. - Authorized to verify pre-approved room comping levels and to change incorrect information. - Performs as a Front Desk Clerk when necessary. - Resolves service issues according to established guidelines and procedures. - Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Greets guest in a friendly, appropriate manner.- Operate cash register, accounting for all monies, coupons, comps, and receipts at the end of shift.- Remain current on all coupons, promotions, and certificates that apply to all Food and Beverage outlets.- Expedite food purchases to our guests in an appropriate, timely manner as requested.- Use front line checklist to restock inventory as needed.- Maintain cleanliness and sanitary conditions of the dining area.- Accomplish all assigned cleaning and general maintenance tasks.- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow cast members.- Any and all duties as assigned by your Supervisor or a member of management.
- Provides personalized service and uses guest name - Resolves service problems according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos Promotes casino events and programs- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
This position qualifies for a $1,500 Sign-On Bonus PLUS Competitive Benefits Packages, 401K Program with a Company Match, Property Amenity Discounts (F&B outlets, Starbucks, Retail and Spa) and more! Work on a team that is built around adaptability & flexibility, service passion, professionalism, ethic for work integrity, communication, and teamwork. The Outside Sales Manager position is accountable for proactively soliciting and handling sales opportunities. Must be highly motivated and able to work remotely three days a week and travel to designated locations and/ or assigned market(s) in defined geographic region and two days a week on property to consult with the onsite sales team and conduct site visits. Must to be energetic, tenacious, and commission driven. Must be able to sell event space along with guestrooms ranging from small business meetings to large conventions to weddings and everything in between. About You- Self-Motivated: Driven by a desire and the ability to meet and exceed your performance goals- Great Communicator: Excel in both verbal and written communication- Personable: Known for your outgoing personality and professionalismJob Responsibilities- Identifies new business to achieve personal and location revenue goals.- Generate hotel/resort awareness through direct sales which include phone calls, networking groups, in person, and the occasional tradeshow.- Builds and strengthens relationships with existing and new customers to enable future bookings.- Understands the overall market – competitor’s strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.- Closes the best opportunities for the location based on market conditions and location needs.- Gains understanding of the location’s primary target customer and service expectations.- Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.- Must have flexibility, some weekends may be required.
- Distributes monies to gaming guests via check cashing and conversion of coins and gaming checks into currency.- Ensures accountability of all transactions through verification and documentation of exchanges.- Responsible for maintaining all funds entrusted to him/her on a shift basis and providing prompt, friendly, and courteous service to all guests.- Promotes positive interaction with guests and employees at all times by providing a fun-filled, entertaining environment through flawless delivery and execution of services.- Responsible for the makeup and verification of bankrolls by supplying currency, coin, and gaming checks for all money-handling departments.- Responsible for the operation of assigned customer window, employee window (JPH), Poker Room window, and/or Chip Bank, performing all transactions with guests/employees in a confidential manner.- Adheres to regulatory, departmental, and company policies along with working with other cashiers and supervisors.- Maintains internal controls through immediate reports concerning shortages, errors, or discrepancies.
- The Engineer IV performs a variety of advanced journey level, lead and/or specialized trade tasks which could include upholstery, electrical, plumbing, HVAC, carpentry kitchen equipment and general maintenance; may act as a lead worker for assigned shift and ensure assignments are distributed and completed; performs duties with minimum or no supervision; provides advanced support duties to higher level management staff; and performs related tasks within area of assignment.- Maintains buildings by performing major routine plumbing, electrical, carpentry, kitchen equipment and HVAC maintenance.- Receives work assignments via HotSOS, executes assignments and completes work orders as directed.- Notifies Maintenance Supervisor or Manager concerning needs of major repairs or additions to lighting, heating, cooling, plumbing and equipment.- Contacts and coordinates work with outside vendors as directed.
- Operates Main Bank according to approved procedures and policies. - Verifies count sheet from previous shift. - Counts down bank at end of each shift and reconciles to the Main Bank accountability.- Completes transfers amongst Cashiering, Slots, and Table Games locations.- Completes daily banking deposits of cash, checks, and U.S. coin.- Buys hard and soft drop from Count Rooms.- Verifies all cash transferred from Soft Count or delivered from Bank.- Verifies and accounts for all daily banks through department’s procedures.- Operates Chip Bank according to approved procedures. - issues and receives Table Fills and Credits.- issues and receives Chip Transfers to/from Cashier locations.- Expediter for Casino Cage procedures.- Operates employee window (JPH), Poker Room, and frontline Cashier windows according to approved procedures.- Performs drops, technical troubleshooting, and impressments of self-redemption kiosks.- Conducts Emergency Drop procedures for Slot and Redemption Kiosk equipment.- Performs needed repairs, modifications, and preventative maintenance to currency and coin counters as well as machines located in the Casino Cage and Count Room.- Evaluates machines which fail to perform to expectations, resulting in fixing or replacing machinery.
- Responsible for supervising and managing staff in the Planning and Analysis department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Primarily responsible for short- and long-term financial analysis for the property including labor and financial data reporting.- Exercises discretion and independent judgement within the Manager of Business Planning and Analysis function. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving deadlines.- Assists in the budget process for the department by providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Calculates profitability of marketing programs; analyzes results to identify opportunities for improving efficiency of marketing expenditures and communicates findings to Executive team. - Oversees all aspects of preparing the annual budget.- Compares actual operating results to budget and prior year; summarizes key findings and communicates to Executive Management; makes recommendation for improving EBiTDA.- Develops presentations for budget meetings and operational reviews.- Presents and discusses analyses with high-level executives from Corporate and from the property.- Develops, maintains, and distributes key operating metrics to evaluate attainment of company’s operating, service, and financial objectives.- Monitors labor costs and identifies opportunities to improve efficiencies.- Performs queries of various databases to extract data for use in analysis.- Prepares ad-hoc analyses as needed. - Maintains compliance with Gaming Control Board requirements, the company’s System of internal Controls, and Sarbanes-Oxley requirements.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of departmental customer service goals.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.- Maintains strict confidentiality in all departmental and company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection and game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience.- Ensures payouts are made quickly and accurately.- Fills and credits tables by verification of cheques.- Opens and closes tables according to established guidelines and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Works closely with Executive Hosts, ViP Casino Services, and Players Club to ensure superior guest satisfaction. - Greets Players Club guests in a courteous and friendly manner and explains amenities and features. - Resolves customer service issues according to established guidelines. - Provides information on all aspects of the property’s services and facilities. - Explains the benefits and issuance of the mychoice card. - Builds and retains customer relations for our 4- and 5-Star guests. - Awards customer complimentaries based on gaming action and program guidelines. - Acts as greeter for bus line runs and charter groups as directed. - Performs all other related and compatible duties as assigned. - Maintain strict confidentiality in all company matters.
