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SUMMARYResponsible for the efficient operation of the poker room. Maintains the integrity of the poker wait list; makes accurate and clear chip and cash transactions; and adheres to all company and department policies and procedures; West Virginia Lottery Commission regulations; and in accordance with Internal Controls. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. - - Greet players and manage the poker waitlist- Seat guest into games quickly and accurately- Start and maintain poker games based on demand- Track players using the table management system- Assist supervisors and dealers to keep tables running efficiently- Explain promotions, rules, tournament information, and answer player questions- Execute cash to chip...
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- Responsible for providing guidance and daily supervision to staff in the Poker area. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Enthusiastically supports, actively promotes, and demonstrates customer service in accordance with departmental and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for supporting compliance to departmental budgets. - Schedules, trains, motivates, evaluates, and supervises staff in order to ensure that employees receive adequate guidance and resources to accomplish established objectives. - Establishes and monitors standard operating procedures, guidelines, and objectives; maintains...
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SUMMARYThe Prep Cook is responsible for preparing ingredients and assisting in the kitchen to ensure efficient food production and high-quality dishes. This role supports the culinary team by maintaining organization, cleanliness, and food safety standards while preparing items according to recipes and specifications.- Prepare ingredients including chopping, slicing, dicing, and measuring- Follow recipes and portion guidelines to ensure consistency- Assist cooks and chefs with food preparation as needed- Maintain a clean, organized, and sanitary work environment- Properly store food and label items according to food safety standards- Monitor inventory levels and communicate shortages to leadership- Operate kitchen equipment safely and efficiently- Assist with receiving...
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- Responsible for providing guidance to promotions staff/function in the Marketing department. - Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Develops, coordinates and executes all retail promotions, direct mail promotions, regularly scheduled entertainment acts and special events to target database customers while supporting compliance to departmental budget.- Supports the efforts and projects of the VP of Marketing and/or Marketing Manager as requested.- Analyzes the effectiveness and success of promotions, special events, and entertainment and VIP parties.- Enthusiastically supports, actively...
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Position is open until filledAmeristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants- Discounted Casino bus tickets - Discounted RTD EcoPass- Hot meal served by the Leadership Team once a month - 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus...
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ESSENTIAL DUTIES AND RESPONSIBILITIESAdditional responsibilities may be assigned as needed:- Provide guidance and daily supervision to promotions staff within the Marketing department- Support VP of Marketing and Director of Special Events on assigned projects- Manage the Events and Promotions team in the planning, design, and execution of all assigned events and promotions. - Develop and implement promotions, including Penn Play App initiatives, retail campaigns, direct mail, entertainment, and special events. - Prepare and manage event budgets, including cost projections, tracking, and final reconciliations. - Monitor operational performance and support achievement of departmental goals and profit objectives. - Coach, develop, and hold team members accountable to ensure...
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Essential Duties And Responsibilities The following and other duties may be assigned as necessary: - Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events. - Answers phone calls and proactively assists customers (internal and external) with their concerns - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons. - Accurately completes paperwork referring to lost or stolen patron articles. - Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying. - Assists guests by directing them to appropriate areas and contact department for guest needs. - Maintains up-to-date information of casino events to ensure...
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Prepares month-end bank and account reconciliations.- Prepares and posts month-end journal entries.- Prepares preliminary and final financial statements for departments.- Collaborates with departments to resolve financial discrepancies.- Records and sorts daily bank transactions.- Assists in monthly and year-end tax payments and filings.- Assists with audits by helping to provide documentation.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting...
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- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Maintains a professional appearance at all times, clean and well-groomed as per standard. - Provides friendly, quick, and professional service to guests and co-workers. - Mixes and prepares drink orders, according to Hollywood’s standards; garnishes properly. - Accurately operates cash register by ringing in all transactions, accepts payment, and provides change. - Requests stock and checks bar to monitor stock levels. - Maintains cleanliness of bar and station. - Follows safety rules. - Able to answer questions when asked about Hollywood operations. - Prepares bars for the...
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- Performs general cleaning duties in public areas of the Casino Facility. Areas may also include Casino gaming floor, banquet rooms, restaurants, retail shops, museum, elevators, escalators and back-of-house employee locations (e.g. locker rooms, administrative offices etc.).- Responsible for carpet cleaning in halls & corridors, unobstructed and obstructed space by cleaning edges, spot cleaning and shampooing with specialized equipments, as directed. - Cleans hard floor surfaces in halls & corridors, unobstructed and obstructed spaces by dust mopping, wet mop & rinse, using equipment as directed.- Performs dusting and polishing duties on slot machines, art works, pictures, walls, columns, stair wells, baseboards, waste cans, furniture and fixtures to the highest established...
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- Establishes a pleasant rapport with internal and external guests.- Responsible for knowledge of and strict adherence to PLCB and RG standards.- Responsible for thorough knowledge of alcoholic and non-alcoholic beverages and their proper preparation, and ongoing knowledge of new drink trends.- Responsible for mixing and serving beverages directly to bar patrons as well as in a service station capacity to beverage/food servers as venue requires.- Accurate and efficiently uses POS system.- Tracks usage and inventory and orders stock to maintain established pars.- Maintains awareness of guest alcohol intake following RAMP guidelines.- Keeps work area neat and clean in accordance with all PA Department of Health standards.- Restocks station for start of next shift at end of...
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for Hollywood Casino Gulf Coast and Boomtown Casino Biloxi: - Responsible for all procurement and contract service needs of the property.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Leads local procurement and distribution strategies to complement regional and national strategies, plans,- and agreements, and coordinates with the regional and national offices to ensure that the property is accurately represented and included in all sourcing activity.- Ensures a constant drive for excellence through high standards of service, productive partnerships with- internal stakeholders, and...
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- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers through weekly telemarketing and in person contact on the gaming floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business on gaming floor, introducing the benefits of and soliciting enrollment for the Marquee Rewards program. - Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and...
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- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Receives and stores all items delivered to the Hollywood Casino. - Ensures that the item being delivered is specified for the Hollywood Casino. - Accepts delivery of authorized items. This requires a purchase order or receiving document indicating that the item is an authorized purchase. - inspects all goods received for damage and quality prior to acceptance. All damaged items must be noted at the time of delivery. - Checks specifications on the purchase order or receiving document to ensure items received are items that have been ordered. - Follows proper signing procedures when receiving items. -...
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- Maintains requisition files to ensure receipts are accurately recorded.- Verifies vendor invoices for accuracy. Notes and reconciles all discrepancies.- Records damaged products and notifies the proper department of the corrective action required.- Coordinates deliveries and stocking of receipts with Manager. Labels all receipts for delivery and ensures signed delivery copies are returned to warehouse.- Inspects good and informs Manager of any problems.- Processes all incoming and outgoing United Parcel Service, USPS, and Fed Ex items.- Checking in, stocking and delivering Food & Beverage goods.- Places liquors, fruits, glassware, linen, silverware, paper supplies and sundries in their designated places following established storage guidelines and safety procedures in the...
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Primary Purpose: Answer telephone, direct calls to appropriate department and provide general information regarding track events.Responsibilities: - Greet and welcome guests as soon as they arrive at the office.- Direct visitors to the appropriate person and office.- Answer, screen, and forward incoming phone calls.- Provide information on events in-person and via phone/email. If more detailed information is needed, route the call to the appropriate department.- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and racing calendars)- Prepare all outgoing mail as well as distribute incoming mail to appropriate mailboxes.- Receive all income deliveries and notify appropriate department of the arrival of deliveries....
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RECEPTIONIST - MAJOR JOB DUTIES: Duties include, but are not limited to the following: · Answer phone and books appointments for Spa/Salon facilities and services.· Greet guests and offers assistance and/or instruction in the use of the Spa/Salon facilities and services.· Oversee the Spa/Salon facilities and issues towels and equipment to guests.· Collect fees for Spa/Salon services from hotel and non-hotel guests; handles retail sales.· Maintain all Spa/Salon facilities in clean and attractive condition.· Maintain stock levels for all facility supplies.· Report any safety hazards to Supervisor.· Must provide courteous and friendly service to all guests and staff.· Perform related work as requested. OTHER JOB DUTIES MAY BE ASSIGNED AS NEEDED: ATTENDANT -...
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SUMMARYThis position will be responsible for preparing, displaying, selling and serving food products at all Quick Service F&B venues. This is a non-supervisory position. ESSENTIAL DUTIES AND RESPONSIBILITIES - Provide stellar customer service to internal and external customers including participation in and promotion of customer service programs to continuously improve customer service.- Prepare, display, sell and serve food products to customers.- Washes, peels, cuts and shreds vegetables and fruits to prepare them for use.- Operates all necessary kitchen equipment in the outlet, in a safe and responsible manner- Supports safety and accident prevention programs (nonslip footwear, knife handling, and proper lifting). - Follow appropriate food handling procedures to...
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- Provide direct and general supervision to restaurant staff in order to ensure effective and efficient operation of assigned restaurant operations. - Deliver internal and external guest service the Cactus Petes way. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions. - Staff, schedule, evaluate, train, develop and monitor team members. - Understand department objectives, standards, guidelines and budget to achieve effective supervision of department; adjust daily schedule...