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- Achieve desired results through established methods, procedures and guidelines to maintain desired standards, and high-quality service. Monitor results through inspection, evaluation and analysis. Makes changes if necessary, to achieve end result.- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Develops and produces menu items as listed in each restaurant. Follows all prep lists and ensure kitchens are stocked and ready for service.- May be responsible for assisting in the budget...
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This position is responsible for the set-up, deliver and retrieve all food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement/maintenance of company standards. Essential Functions - Set-up and delivery all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards. - Answer the telephone and take all customer orders in accordance with operating policies and procedures. - Conduct floor sweeps and retrieve of all food and beverage trays in order to maintain established sanitation guidelines. - Set-up and delivery all ViP amenities. - Service all hospitality suites in accordance with BEO and established policy and procedures. - Respond to...
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Sorella by GiadaSorellina by Giada will partner with Celebrity Chef and entrepreneur Giada De Laurentiis at our new land-based Hollywood Casino in Aurora. The new dining experiences will bring De Laurentiis’ signature fusion of classic Italian cuisine and modern California influence to the Chicagoland region.SummaryThe Food Runner plays a key role in maintaining efficient service flow and upholding brand excellence. The Food Runner is responsible for delivering food orders from the kitchen to guests quickly, accurately, and professionally. In a high-energy, celebrity-branded restaurant environment, this role ensures food presentation standards are met while supporting servers and maintaining exceptional guest service. The Food Runner plays a key role in maintaining efficient service...
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SummaryThe Food Runner plays a key role in maintaining efficient service flow and upholding brand excellence. The Food Runner is responsible for delivering food orders from the kitchen to guests quickly, accurately, and professionally. In a high-energy, celebrity-branded restaurant environment, this role ensures food presentation standards are met while supporting servers and maintaining exceptional guest service. The Food Runner plays a key role in maintaining efficient service flow and upholding brand excellence. - Deliver food orders from the kitchen to guests in a timely and organized manner- Ensure all dishes are accurate, properly plated, and meet presentation standards before leaving the kitchen- Announce dishes upon delivery and describe items when...
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SummaryThe Food Runner plays a key role in maintaining efficient service flow and upholding brand excellence. The Food Runner is responsible for delivering food orders from the kitchen to guests quickly, accurately, and professionally. Plays a key role in maintaining efficient service flow and upholding brand excellence.- Deliver food orders from the kitchen to guests in a timely and organized manner- Ensure all dishes are accurate, properly plated, and meet presentation standards before leaving the kitchen- Announce dishes upon delivery and describe items when necessary- Verify dietary restrictions, modifications, and special requests- Assist servers with table maintenance and guest needs- Communicate clearly with kitchen staff and front-of-house...
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SummaryThe Food Runner plays a key role in maintaining efficient service flow and upholding brand excellence. The Food Runner is responsible for delivering food orders from the kitchen to guests quickly, accurately, and professionally. Plays a key role in maintaining efficient service flow and upholding brand excellence.- Deliver food orders from the kitchen to guests in a timely and organized manner- Ensure all dishes are accurate, properly plated, and meet presentation standards before leaving the kitchen- Announce dishes upon delivery and describe items when necessary- Verify dietary restrictions, modifications, and special requests- Assist servers with table maintenance and guest needs- Communicate clearly with kitchen staff and front-of-house...
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- Prepares tableware for washing- Collects all soiled pots, washes and restacks cleaned pots on shelves - Responsible for removal of garbage and refuse - Mops and sweeps floors - Washes walls and ceiling tiles - Cleans and sanitizes all cooking equipment - Proper maintenance and distribution of company assets - Sets up dishwashing machine- Stacks and stores clean dishes in proper kitchen areas
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ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provide assistance during emergencies.- Patrol parking lots and property.- Transfer Table Games fills and credits.- Provide escorts as needed.- Oversee customer presence on property to include; provide crowd control, direct traffic, check I.D., and check for items not allowed on casino floor.- Check and verify valid I.D. using hand-held scanning device.- Maintain the condition of the I.D. scanning device. - Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.- Perform duties associated with table and slot drops.- Observe Count Team during the slot drop and transport funds...
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SUMMARYThe Security Agent is responsible for protecting casino assets, guests, and team members while maintaining a safe, secure, and compliant environment. This role supports gaming operations, responds to emergencies, and delivers professional guest service in alignment with company policies and regulatory requirements.- Safeguard assets, guests, and team members throughout the property- Escort gaming chips, tokens, cash, and other valuables to authorized personnel- Monitor end-of-day gaming drops and token counts- Prepare accurate and timely security and incident reports- Operate and monitor security control systems, including access logs, cameras, fire alarm panels, and security vehicles- Follow and demonstrate emergency and evacuation...
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- Provide security on assigned casino or landing area: maintains high visibility, handles problem situations, watches for safety hazards, and provides assistance to medical officer.- Patrol of parking lots.- Provide security escorts for all monetary transfers, fills, and credits.- Oversee customers entering & exiting: provide crowd control, direct traffic, check I.D., check for bottles and other items not allowed on Casino floor.- Provide assistance to customers: give directions, call cabs, assist with car trouble, etc.- Assist with table and slot drops.- Observe soft count crew doing the slot drop and transports funds to soft count room.- Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room.- Monitor...
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- Provide security on assigned casino or landing area: maintains high visibility, handles problem situations, watches for safety hazards, and provides assistance to medical officer.- Patrol of parking lots.- Provide security escorts for all monetary transfers, fills, and credits.- Oversee customers entering & exiting: provide crowd control, direct traffic, check I.D., check for bottles and other items not allowed on Casino floor.- Provide assistance to customers: give directions, call cabs, assist with car trouble, etc.- Assist with table and slot drops.- Observe soft count crew doing the slot drop and transports funds to soft count room.- Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room.- Monitor...
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- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Addresses any type of medical situations on property and ensures proper emergency contacts are notified...
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- Responsible for supervising staff and the overall daily management of a designated shift in the Security department.- Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.- Ensures customer service standards are followed by all team members and addresses...
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- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.• Enforce internal control policies and procedures• Enforce underage gambling and drinking laws• Maintains safety and inspection reports for the property.• Conduct regular security post inspections• Prepare security incident reports and maintain security logs.• Reports guest and team member concerns and complaints to manager.• Ensure security team members adhere to uniform dress and grooming standards consistent with department and company standards.• Interacts and...
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- Responsible for managing the daily operations and directing the activities of the Security department to ensure goals and objectives are achieved - Maintains and keeps updated list of trespassed guests - Administers training programs for assigned personnel that will ensure effective security of gaming and money handing experience - Responsible for the preparation and coordination of the annual budget, including the monitoring of facilities and expenses - Develops implements and maintains required internal and external reporting procedures. Cooperates with federal, state and local law enforcement agencies of mutual concern - Responsible for providing exceptional Red Carpet Customer Service to all guests
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- This position is responsible for providing superior service to our guests- Must seek out opportunities to be of service- Maintain highly visible patrols to insure a safe gaming experience- Assure quality support to other departments so that they may serve guests more effectively- Promote the property promotions and events - Maintain public order and enforcing safety rules- Protecting property and assets- Investigate disturbances in the hotel, casino, or racing areas - Create fun and excitement with the customer
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- Makes daily and weekly inspections of safety conditions in the complex and make the necessary notifications of departments to take corrective action in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. Monitor life safety equipment in the Fire Command Center. - Conducts inspections, in accordance with procedures, to ensure equipment, i.e., smoke detectors and fire extinguishers, are in proper working order. - Responsible for monitoring the main employee/service entrance to the complex and for ensuring that only individuals with the appropriate authorization or credentials enter the back of the house area. - Responsible for issuing temporary access credentials to vendors and other visitors as needed. - Watches for and...
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- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties for the Security and Valet Department for which this position is responsible. - Responsible for Security Officers and First Responders on assigned shift.- Works closely with the Security Manager and Supervisors to ensure compliance with company policies and all local, state and federal statues and gaming regulations.- Ensures complete and proper documentation of all incidents.- Must maintain a valid driver’s license in your state of residence and maintain a clean driving record. Must have driver’s license on their person at all times.- Monitors and investigates all irregularities.- Documents all incidents. Completes follow-up reports stating final disposition.-...
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- Provides Security coverage necessary to ensure that adequate protection is provided for the safety and assets of all internal and external guests on property, as well as for the Company. - Provides security for bank escorts and other movement of money on the casino floor; Performs chip fills to table games; provides escorts to guests as requested. - Assists the Security Supervisor in maintaining order on the casino floor by providing backup when needed in confrontations; ensures that minors are not on the casino floor by conducting identification checks; covers posts and assignments when needed. - Provides information to guests concerning locations and special events.
