Job Listings

- Maintain accurate and up-to-date client files.- Prepare correspondence to customers, internal booking reports and file maintenance.- Participation in daily business review meetings, pre-convention meetings, training and other sales-related meetings are part of the job function. This position works closely with other departments & our hotel partnership company to ensure quality service is    always provided to the guests.- Develop/maintain knowledge of market trends, competition and customers.- Assist Sales Managers with follow-up on client files and daily traces including prospecting follow-up, contract due dates, deposit due dates and credit applications- Assist Sales Managers with follow-up on current clients at definite status involving payment procedures, rooming lists,...

This is a rare opportunity to join a brand-new sales team from the ground up and shape the future of group and event sales in a state-of-the-art venue. You’ll play a key role in driving business for both Aurora and Joliet, representing an exciting mix of luxury hospitality, diverse dining, and world-class entertainment. In addition to selling 20,000 square feet of flexible event space, you’ll lead group sales efforts for our 220-room four-star hotel, attracting corporate meetings, conferences, weddings, and special events. As part of the opening team, you won’t just be selling a space—you’ll be selling an experience. If you thrive on building relationships, exceeding revenue goals, and being part of a high-energy launch, we want to hear from you. ESSENTIAL DUTIES AND...

MAJOR JOB DUTIES:  Duties include, but are not limited to the following: - Qualify convention incoming business opportunities (leads) (10-75 peak rooms) resulting in closing contracts to maximize revenues and drive customer loyalty to meet goals.- Meet and exceed revenue goals by prospecting, making sales calls, entertaining, and conducting site inspections using persuasive verbal and written communication- Identify and develop opportunities to maximize revenue by selling all facets of the hotel.- Qualify and responds timely to assigned leads and follow through on commitments.- Maintain account base of business through on-property customer meetings and identify repeat business opportunities- Understand the overall market- competitors’ strengths and weaknesses and how to sell...

ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provide assistance during emergencies.- Patrol parking lots and property.- Transfer Table Games fills and credits.- Provide escorts as needed.- Oversee customer presence on property to include; provide crowd control, direct traffic, check I.D., and check for items not allowed on casino floor.- Check and verify valid I.D. using hand-held scanning device.- Maintain the condition of the I.D. scanning device. - Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.- Perform duties associated with table and slot drops.- Observe Count Team during the slot drop and transport funds...

ESSENTIAL DUTIES AND RESPONSIBILITIES- Maintains, repairs and installs all locks as needed.- Orders or cuts replacement keys as needed.- Maintains radio system, including batteries.- Maintains hotel door lock system, including in-room safes.- Maintains employee badging system.- Provide administrative support.- Schedule and organize activities such as meetings, travel, conferences and department activities for all team members.- Establish, develop, maintain and update filing systems.  Retrieve information from files when needed. - Work independently and within a team on special nonrecurring and ongoing projects as assigned including special projects such as planning and coordinating multiple presentations, disseminating information, coordinating direct mailings, and...

SUMMARYThe Security Officer is responsible for properly executing security duties on an assigned shift to adequately protect the life and property of customers, employees, and others on HCCTR property.    ESSENTIAL DUTIES AND RESPONSIBILITIES other duties may be assigned:- Ensures the safety of employees and others.- Greets patrons and visually inspects bags, purses and patrons for unauthorized items.- Reports to the Security supervisor, any violations, acts or situations which are detrimental to the best interest of HCCTR. - Watches for and reports irregularities such as fire hazards, leaking water pipes, etc.- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. -...

- Provide security on assigned casino or landing area:  maintains high visibility, handles problem situations,watches for safety hazards, and provides assistance to medical officer.- Patrol of parking lots.- Provide security escorts for all monetary transfers, fills, and credits.- Oversee customers entering & exiting:  provide crowd control, direct traffic, check I.D., check for bottles and other items not allowed on Casino floor.- Provide assistance to customers:  give directions, call cabs, assist with car trouble, etc- Provide special assistance to disabled patrons as necessary.- Assist with table and slot drops.- Observe soft count crew doing the slot drop and transports funds to soft count room.- Provide assistance for table drop by providing drop boxes, observing the...

- Delivers superior internal and external guest service following the ACES customer service model; Provide especially timely and knowledgeable service and then some; Always find solutions to guests’ problems; Use the guest’s name when appropriate; Thank the guest and invite him or her back.); and work harmoniously with fellow team members.- Patrol the hotel tower, porte cochere, and team member and guest parking lots on foot, bike, or in company vehicles.- Warn persons of rule infractions or violations, and apprehend or evict violators from premises. Report unsafe or hazardous conditions.- Assist patrons and employees on directions and proper procedures.- Drive company vehicles to transport individuals to specified locations or to patrol company property.- Write...

ESSENTIAL DUTIES AND RESPONSIBILITIES other duties may be assigned:- Shall ensure the safety of customers, employees and others while on the premises of HCCTR to include the racing, barn areas, and events showroom.- Ensure the Safety of guest and team members.- Greets patrons and visually inspects bags, purses, and the patron for unauthorized items.- Assists customers and employees and reports critical situations (medical emergencies, irate customers, etc).- Continual observation and patrolling, as directed, of the casino premises, buildings and grounds, corridors, barn areas, office areas and parking facilities of HCCTR.- Ensures the integrity of all slot and table games of HCCTR.- Transports gaming chips to and from gaming tables in accordance with internal control...

- Provide security on assigned casino or landing area: maintains high visibility, handles problem situations, watches for safety hazards, and provides assistance to medical officer.- Patrol of parking lots.- Provide security escorts for all monetary transfers, fills, and credits.- Oversee customers entering & exiting: provide crowd control, direct traffic, check I.D., check for bottles and other items not allowed on Casino floor.- Provide assistance to customers: give directions, call cabs, assist with car trouble, etc.- Assist with table and slot drops.- Observe soft count crew doing the slot drop and transports funds to soft count room.- Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room.- Monitor...

- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Addresses any type of medical situations on property and ensures proper emergency contacts are notified...

- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Addresses any type of medical situations on property and ensures proper emergency contacts are notified...

The Security Assistant Shift Manager is responsible for supervising staff and the overall daily management of a designated shift in the security department. ESSENTIAL RESPONSIBILITIES  - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager- Serves as the Security Manager on duty in the absence of the Security Shift Manager- Enforces internal control policies and procedures including but not limited to underage gambling and drinking laws- Maintains safety and inspections reports for the property- Conducts regular Security...

ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for Hollywood Casino Tunica:- Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with...

- Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Ensures customer service standards are followed by all team members and addresses...

 - Responsible for managing the daily operations and directing the activities of the Security department to ensure goals and objectives are achieved - Maintains and keeps updated list of trespassed guests - Administers training programs for assigned personnel that will ensure effective security of gaming and money handing experience - Responsible for the preparation and coordination of the annual budget, including the monitoring of facilities and expenses - Develops implements and maintains required internal and external reporting procedures. Cooperates with federal, state and local law enforcement agencies of mutual concern - Responsible for providing exceptional Red Carpet Customer Service to all guests  

ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:   - Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company...

- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Maintain, through supervision and direct observation, a continuous awareness of all property activity. Respond appropriately to any incidents and or service needs.- Adheres to scheduling and coordinates with shift manager any scheduling concerns, with attention to guest satisfaction.- Conduct regular security post inspections- Ensure security team members adhere to uniform dress and grooming standards consistent with department and company standards.- Transfers Table Games fills and credits.- Prepare security incident reports and maintain security logs.- Maintain all current...

- Supervisors are employed to direct security staff in the performance of their daily duties and responsibilities. - Ensures consistent external and internal customer service goals are being achieved.- Ensures a safe environment for our guests and employees is being maintained.- Responsible for providing guidance and daily supervision to staff in the department.- Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Enforce internal control policies and procedures.- Enforce underage gambling and drinking laws.- Maintains safety and inspection reports for the property.- Conduct regular security post...

- Performs and completes all duties necessary to comply with PGCB mandated requirements, which include but are not limited to, gaming related drops, card and dice reconciliation, inspection, cancelation and destruction, re-issuance of poker cards, transport locked chip carriers and documents to and from the Chip Bank.- Through alertness, diligence, specified procedures and proactive attention to potential danger and security risks, the security officer shall protect our guests, our property and our staff from harm or loss.- Patrol, periodically, buildings and grounds of the facility, as directed; or stand watch, as directed, at an assigned security post, in order to oversee the comfort, safety and security of our guests. - Examine various points of entry to determine that they are...