Job Listings

Key Objectives:- To provide excellent Customer Service- Supervision and management of Security Department - Protect the assets of Hollywood Gaming at Mahoning Valley Race Course Essential Responsibilities:- Prepare security incident reports and maintain security logs.- Reviewing all logs, and reports before the end of their shift- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as...

- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Responsible for the cleanliness of the interior and exterior of the facility paddock areas, utilizing appropriate heavy duty or specialized equipment (extractors, floor scrubbers, scaffolding, ladders, shovels, small tools, etc.) and proper cleaning chemicals as assigned.- Responsible for routine cleaning, project cleaning (signage/light fixtures/vents, etc.)- Responsible for proper cleaning, storage and maintenance of department equipment.- Adhere to regulatory, safety, departmental and company policies.- Support safety and accident prevention...

- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Complies with state, company, and department policies and regulations.- Provide security on assigned gaming or landing area: maintains high visibility, handles problem situations, watches for safety hazards, and provides assistance in medical situations.- Patrol of parking lots.- Provide security escorts for all monetary transfers, fills, and credit.- Provide crowd control, direct traffic, check I.D., check for cameras, bottles and other items...

SCOPE AND MAIN PURPOSE OF JOB: - The Paddock Attendant works at various times according to the racing schedule. - The attendant is responsible for cleaning and maintaining the race paddock stalls, commission stalls, locker rooms and the outside grounds. - They maybe assigned other various task from time to time.   FUNCTIONS AND RESPOSIBILITIES:- Be familiar with location and number of stalls used in the paddock- Maintain a clean and safe environment in the paddock- Clean commission stalls and empty out stalls in the paddock- Assist with pad collection, cleaning pads and distribution of pads as directed   

- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection and game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide...

 ESSENTiAL DUTiES AND RESPONSiBiLiTiES The following and other duties may be assigned as necessary: - Has the responsibility for the provision of optimum patient care in accordance with the EMS act of 1985 (Act 45) and all regional guidelines/protocols. - Maintains personal knowledge and skills in order to deliver optimum patient care as an EMT role model for other emergency service personnel. - Supervises the performance of EMT trainees and other observers. - Safely operates vehicles of EMS in accordance with the current motor vehicle code of the State of New Mexico. - Stocks and maintains vehicles and its contents in a state of readiness at all times. Maintains documentation of the same. - Works in hazardous environments to insure safety and stabilization of the patient. - Works with...

- Complies with all applicable rules and regulations of the West Virginia Racing Commission and the West Virginia Department of Health & Human Resources, Office of EMS.- Complies with the Security/EMS Department Standard Operating Procedures.- Complies with the Exposure Control Policies for blood-borne and air-borne pathogens.- Conducts patient care equipment inspections and ensure proper stocking at the beginning of each shift. - Cleans and/or decontaminates durable patient care equipment- Clean and/or decontaminates the ambulances as needed.- Restocks expendable supplies and disposable equipment utilized for patient care immediately after the incident.- Performs assessments, interventions, and treatment of trauma and medical patients in accordance with the current West...

SUMMARYThis position will be responsible for preparation of food and beverage products for guests and team members.  This is a non-supervisory position. ESSENTIAL DUTIES AND RESPONSIBILITIES - Provide stellar customer service to internal and external customers and vendors including participation in and promotion of customer service programs to continuously improve customer service.- Prepares and bakes cakes, cookies, pies, puddings, or desserts, according to recipe:- Measures ingredients, using measuring cups and spoons.- Mixes ingredients to form dough or batter, using electric mixer or beats and stirs ingredients by hand.- Shapes dough for cookies, pies, and fancy pastries, using pie dough roller and cookie cutters or by hand.- Places shaped dough portions in greased...

- Responsible for enhancing the growth of gaming revenues through the development of our customer base.  Maintains relationships with existing guests through personal contact by phone and in person.  Markets our gaming product, and participates in social events and special promotions for ViP guests - Exercises independent judgment in issuance of comps and resolution of customer disputes for entire Pit during assigned shift - Works closely with VP Table Games to implement and oversee overall strategies for customer service, comping, and expense management in order to maximize profitability - Drives improved results using established methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and...

General Accountabilities:    - Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.  - Prepares pizza out of our menu and based on customer orders.- Make fresh pizza sauces such as tomato, pesto, and white cream.- Wash and chop vegetables; cut, slice, and grill meats.- Execution of all food production as determined by the Sous Chef through production sheets.   - Practices a “clean as you go” work ethic and utilizes proper food handling techniques (i.e., wearing plastic gloves and proper uniform, including hat and clean kitchen towels).   - Creates a positive guest employee experience. Smiles and is helpful and friendly.  - Knowledge of cooking techniques such as cutting, dicing, baking, roasting, braising,...

 ESSENTIAL DUTIES AND RESPONSIBILITIESOther duties may be assigned as necessary:- Supervise and manage staff in the Planning & Analysis department. Develop, implement, and oversee operational goals, monitoring performance and profit objectives.- Lead short- and long-term financial analysis for the property, including labor and financial data reporting.- Exercise discretion and independent judgment in business planning and analysis.- Create efficient schedules that balance labor costs, staffing needs, and deadlines.- Assist in the departmental budget process, provide recommendations, ensure compliance, and report concerns to management.- Calculate marketing program profitability and analyze results to identify opportunities for improved efficiency. Present findings to the...

ESSENTiAL DUTiES AND RESPONSiBiLiTiES The following and other duties may be assigned as necessary:                           - Exchanges cash and coins in accordance with established procedures. - Assists guests with Credit applications. - Verifies Credit approval for casino departments. - Cashes personal, travelers, and payroll checks in compliance with approved procedures. - Performs Credit card cash advances. - Records any applicable cash transactions that are required by Federal Law. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department. - issues and receives payments - Balances bank at end of shift. - Exhibits a friendly, helpful and courteous manner when dealing with guests and fellow team members....

- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Maintain balanced cashier’s station.- Process cash transactions for gaming customers and employees (Includes cashing TITO tickets, personal checks, markers, traveler’s checks, lottery tickets, exchange currency, and processing cash advance transactions).- Process expanded cashing lottery tickets through the lottery site, $600-$5,000, and any applicable paperwork.- Offer and process applications for the mychoice Mastercard credit card.- Be...

- Explain wagering rules, including betting lines and odds, and procedures to- Efficiently and accurately processes all pari-mutuel wages in the tote- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and- Write Sports tickets in an accurate and timely- Create and enter player tracking- Make payments on winning tickets in an accurate and timely manner; verify tickets and- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and- Process cash transactions for gaming customers and employees...

The Player Development Executive is responsible for identifying and recruiting top customers within the retail gaming space. The right candidate for this role is a self-proclaimed whale hunter who has an established book of business and knows the top customers within the industry. They must be driven with skills in building and leveraging powerful internal and external networks, while developing new casino customers and maintaining productive relationships with existing customers, to ensure repeat visits to the ecosystem. Providing exceptional customer experience is in their DNA, and exceeding revenue targets and KPI’s for the organization is non-negotiable.   The following and other duties may be assigned as necessary:- Carry an existing book of business outside of PENN network-...

ESSENTIAL DUTIES AND RESPONSIBILITIES  The following and other duties may be assigned as necessary: - Responsible for supervising and managing staff in the Player Development department.  Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.   - Develops and implements VIP player programs/events to create guest loyalty and return guest visits. - Administers and oversees player...

- Must be an outgoing, individual who can serve as an ambassador on behalf of the Company to all guests.- Responsible for supervising and daily operations of the mychoice Center, VIP lounge, and Bus Lobby.- Handles and resolves customer concerns in person, by telephone, or email from Direct Marketing forms or logs.- Acts as a mentor, coach, and develops team members by completing coaching summaries.- Responsible for the hiring process, payroll, scheduling, and all other administrative functions.- Responsible for maintaining appropriate staffing levels and monitors department labor.- Adheres to all department/company policies and procedures.- Works with the team members on the floor at each work area for most of their shift.- Completes end of shift passdown with all...

Player Services Assistant Shift Manager Shift: Grave ShiftOverview:We are seeking a dedicated and detail-oriented Casino Services Supervisor to oversee the overnight operations of our Casino Services department. This role is responsible for safeguarding company assets, ensuring compliance with internal controls and regulatory requirements, and delivering exceptional guest service. Key Responsibilities:- Supervise all aspects of Casino Services operations during the grave shift, including payroll, cost control, cashier scheduling, and regulatory compliance.- Ensure the security and proper handling of company funds.- Maintain strict confidentiality regarding all sensitive information related to Cactus Pete’s operations.- Uphold and enforce guest service standards...

ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures...

- Responsible for supervising staff and the overall daily management of a designated shift.- Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. -...