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- Maintains a balanced cashier's till - Process cash transactions for casino customers and employees, including, but not limited to: cashing TITO tickets, casino chips, Lottery tickets, personal checks, travelers cheques, processing currency exchanges, cash advances and other cash equivalents - Comply with Title 31 regulations - Enroll guests into Players Club, maintainaccurate player tracking information, and assist the Marketing Department with all casino promotions to aid with exceptional guest experience - Coordinates with Main Bank as needed - Complies with state, company, department policies and regulations - Report suspicious behavior, flagged patrons and possible intoxicated guests to a member of management - Assist with training new team members - Properly...
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General Accountabilities: - Handles financial transactions including but not limited to performing credit checks, release of jackpot payments, exchanging cash for casino tokens, and cashing checks. - Determines customer qualifications for PennPlay members admission by reviewing player information based upon established criteria, opens new player accounts, issues replacement cards, and merges duplicate accounts. - Accounts for all transactions and balancing of books to ensure accuracy of casino revenue. - Handles all guest questions and concerns to provide exceptional guest service. - Ensures that the cash drawer is balanced at all times and makes exchanges with the vault when necessary. - Effectively communicate the benefits of Players Club membership to all guests. -...
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- Interacting with internal and external guests following the guidelines of the Red-Carpet Customer Service Program- Maintaining balanced cashier's station- Processing cash transactions for casino customers and employees (including cashing TITO tickets, personal checks, travelers' checks, exchange currency and processing cash advances)- Be knowledgeable and complying with Title 31 regulations- Enrolling patrons into Players Club, issue patrons Players Club cards, maintaining accurate player tracking information, and assisting the Marketing Department with all casino promotions- Working the main bank as assigned- Answering phone calls with proper phone etiquette- Complying with state, company, department policies and regulations
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- Responsible for managing cash levels within our Ticket Redemption (TR) units on the casino floor as well as replenishing cash cassettes, receipting in cash, resolving customer disputes related to the TR machines, performing basic maintenance, etc.- Ensuring interactions with internal and external guests follow the guidelines of Hollywood Casino Toledo’s ACES program- Maintain a balanced bank in the Fill Bank, Employee bank, and TR Bank- Complete chip fill/credit requests for Table Games- Assist team members with processing their tokes, tips, etc.- Resolve lottery machine disputes- Resolve recycler jams- Comply with all Title 31 regulations- Enrolling patrons into Players Club, issue patrons Players Club cards, maintain accurate player tracking information, and assist...
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- Verify all paperwork is accurately completed prior to sending to accounting/audit.- Verify funds received and disbursed to other departments.- Ensures that all local, state and federal rules and regulations are followed.- Maintain security and accountability over all funds, to include chips, coins, cash currency, and paperwork- Ensures that all company and departmental policies and procedures are followed. - Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.- Performs the duties of the Cashiers or Main Bankers when needed.- Provides supervision to Player Services Reps I, II, and III. - Any and all duties as assigned by your Assistant Shift Manager or Above.
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- The incumbent on this position is responsible foraccurate accountability of the cashier department activity - Performance in this position must be pleasant, efficient, an honest manner at all times - Will also be responsible for accurately completing and updating electronic MTL/MIL and chip bank - Accurately process Poker Room activity; verification of front line cashier transactions over $1,000.00; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed, in the absence of Supervisor or above - This position must be able to perform Cashier duties as needed - Understands department objectives, standards, and guidelines - Possess thorough knowledge of casino policies for all cashier areas - Maintain security and...
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SUMMARY: Assist customers in an efficient and friendly manner. Validate and redeem slot machine TITO tickets. Cash checks and chips, exchange currency, process credit card advances, promote rewards program, and assist customers as needed. Fill the Everi kiosks and Glory machine as needed. Safeguard company assets at all times. ESSENTIAL RESPONSIBILITIES include the following. Other duties may be assigned. - Ensure compliance with company policies and all state and federal regulations. - Prepare chip fills, credits, and transfers.- Process employee transactions.- Redeem slot machine TITO tickets.- Cash chips. Redeem players’ winnings for cash.- Process credit card and personal check withdraws.- Prepare funds for Jackpot payouts.- Verify employee tokes.- Verify...
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- This would include two of the duties of Player Services, such as the following:Player Services Rep. 1 plus one of the following Sports Writer or Main Banker. Cashier - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department.- Exchanges cash, coins, tokens and chips in accordance with established procedures.- Aids customers in completion of credit applications.- Cashes personal, travelers and payroll checks in compliance with approved procedures, and performs credit card advances.- Records any applicable federal cash transactions.- Issues and receives payments on markers.- Balances bank at end of shift.- Exhibits a friendly, helpful and courteous manner when dealing with customers and...
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Your daily responsibilities include for a combination of two of the following functions of Cashier, Main Banker, or Sports Writer: For ALL Roles:- Responsible for new player card signups.- Responsible for player card reprints.- Responsible for player card pin reset.- Assists and promotes Penn Play App activation, Penn Wallet, and Penn Wallet Deposits.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains knowledge of property information.- Any and all duties assigned by leadership.- Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict...
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- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Manages all aspects of cashiering operations for assigned shift at the company in a manner that safeguards assets of the company - Maintain thorough knowledge of player tracking system and its components and suggest improvements - Familiarization with all company programs and systems - Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures - Ensures compliance with Title 31 requirements and processes - Achieves desired results in all areas of responsibility through staff...
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- Develops a thorough understanding of player's club and remains current on all promotions and events.- Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy.- Operates with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions and respond to service issues at the TRU's and Coin Max.- Runs reports and verification information for patron credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations.-...
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- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests.- Maintains thorough knowledge of all aspects of the games dealt. - Conducts assigned game according to procedure. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Ensures appropriate game protection. - Ensures appropriate game pace for all players.- Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of...
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- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains thorough knowledge of all aspects of the games dealt. - Conducts assigned game according to procedure. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Ensures payouts are made quickly and accurately. - Fills and credits tables by...
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Position is open until filledAmeristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants- Discounted Casino bus tickets - Discounted RTD EcoPass- Hot meal served by the Leadership Team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts...
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- Experience in conducting poker game. - Safeguards the assets of the company.- Conduct the poker game.- Responsible for the accuracy of the table bank and the pot.- Adhere to poker room policies / procedures.- Review and inspect assigned working environment for any and all safety hazards.- Keep well informed of all corporate, property and Poker Department policies and/or procedures, upcoming events.- Required to do BRUSH-duty As Needed- Poker Dealer Will Keep All Accrued Tips- Comply with Pennsylvania Gaming Control Board Regulations- Perform other job related duties as assigned.
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- Experience in conducting poker game. - Safeguards the assets of the company.- Conduct the poker game.- Responsible for the accuracy of the table bank and the pot.- Adhere to poker room policies / procedures.- Review and inspect assigned working environment for any and all safety hazards.- Keep well informed of all corporate, property and Poker Department policies and/or procedures, upcoming events.- Required to do BRUSH-duty As Needed- Poker Dealer Will Keep All Accrued Tips- Comply with Pennsylvania Gaming Control Board Regulations- Perform other job related duties as assigned.
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- Ability to deal poker in order to provide a courteous and entertaining experience.- Accepts direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met.- Initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity.- Protects the integrity of the game through visual observation of all guests and game layout.- Responsible to maintain a clean, organized work area including wiping down poker tables and picking up dirty glasses and ashtrays from empty seats.- Presents oneself as a credit to the Company and encourages others to do the same.- Performs all other related and compatible duties as assigned.
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As a Poker Dealer:- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Poker Department - Adheres to all gaming commission and company and departmental policies and procedures while dealing assigned games.- Make accurate and clear chip and cash transactions.- Informs Poker Assistant Shift Manager when a mistake is made or a dispute arises, or of any unnatural or irregular play.- Verifies, by signature, all clerical transactions.- Assists customers with any problems or requests.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow Team members.- Any and all duties as assigned by your Manager or a member of management. As a Poker Supervisor:- Knowledge of and enforcement of...
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ESSENTIAL DUTIES AND RESPONSIBILITIES- Ability to deal poker in order to provide a courteous and entertaining experience.- Accept direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met.- Initiate courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity.- Sponsor new dealers as needed in order to provide new hires with adequate on the job training.- Protect the integrity of the game through visual observation of all guests and game layout - Responsible to maintain a clean, organized work area including wiping down poker tables and picking up dirty glasses and ashtrays from empty seats. - Present oneself as a credit to...