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- Responsible for supervising and managing staff in the Planning and Analysis department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Primarily responsible for short- and long-term financial analysis for the property including labor and financial data reporting.- Exercises discretion and independent judgement within the Manager of Business Planning and Analysis function. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving deadlines.- Assists in the budget process for the department by providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Calculates profitability of marketing...
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- Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.- Create and enter player tracking cards on-site, online, and digitally.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Exchanges cash and coins in accordance with established procedures.- Maintain and reconcile bank for assigned shift, following established cash handling policies and procedures. Counts down bank or window at end of each shift and reconciles.- Completes all required shift paperwork...
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- Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc, and direct guests for further information as necessary.- Create and enter player tracking cards on-site, online, and digitally.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Exchanges cash and coins in accordance with established procedures.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures. Counts down bank or window at end of each shift and reconciles.- Completes all required shift paperwork...
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ESSENTIAL DUTIES AND RESPONSIBILITIES- Provides analytical and technical support for VIP functions including Player Contact System, Real Time Casino Marketing, and contact/relationship marketing strategy.- Updates employees as to new policies and procedures and current/future property events. - Stays informed and aware of all hotel functions and available amenities. - Follows and enforces all department policies, i.e., dress code, customer relations, procedures, etc. - Performs administrative duties as required, completes necessary reports, and other related assignments and projects in a timely fashion. - Participates in the coordination and delivery of property promotions. - Notifies the Director of Marketing and takes action to resolve severe problems immediately, i.e....
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- Responsible for supervising and managing staff in the Player Development department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Develop and mentor Player Development staff ensuring that they deliver over the top guest service while ensuring the Host Team meets sales goals on a quarterly basis. - Develops and implements VIP player programs/events to create guest...
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- Adheres to all departmental and property policies and procedures regarding guest service standards.- Operates assigned bank or window according to procedure.- Determines customer qualifications for mychoice members admission by reviewing player information based upon established criteria.- Opens new player accounts, issues replacement cards, and merges duplicate accounts.- Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.- Counts down bank or window at end of each shift and reconciles to the cage accountability.- Ensures that all key control procedures are executed according to established guidelines.- Ensures that contents of the banks are organized so they can be readily counted at shift changes.- Prepares and completes...
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- Responsible for developing an environment that creates excitement for guests and employees.- Responsible for providing assistance for promotional activities such as collateral distribution, coupon redemption, and conveying information to guests.- Include the following. Other duties may be assigned.- Provide exemplary customer service in accordance with the Margaritaville Resort Casino standards.- Ensure complimentaries are issued in accordance with Margaritaville Resort Casino guidelines with the proper controls, auditing, surveillance, and coordination in place. Assisting in the resolution of player and cross department challenges through interaction both on the casino floor and off.- Work closely with hosts, slot department, table games department, guest services/call center...
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- Responsible for developing an environment that creates excitement for guests and employees.- Responsible for providing assistance for promotional activities such as collateral distribution, coupon redemption, and conveying information to guests.- Include the following. Other duties may be assigned.- Provide exemplary customer service in accordance with the Margaritaville Resort Casino standards.- Ensure complimentaries are issued in accordance with Margaritaville Resort Casino guidelines with the proper controls, auditing, surveillance, and coordination in place. Assisting in the resolution of player and cross department challenges through interaction both on the casino floor and off.- Work closely with hosts, slot department, table games department, guest services/call center...
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General Qualifications:- Adheres to all departmental and property policies and procedures regarding guest service standards.- Operates assigned bank or window according to procedure.- Determines customer qualifications for mychoice members admission by reviewing player information based upon established criteria.- Opens new player accounts, issues replacement cards, and merges duplicate accounts.- Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.- Counts down bank or window at end of each shift and reconciles to the cage accountability.- Ensures that all key control procedures are executed according to established guidelines.- Ensures that contents of the banks are organized so they can be readily counted at shift changes.-...
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- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Assists in conducting investigations into variances, violations of internal controls, and violation of reporting requirements.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and...
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- Maintain thorough knowledge of player tracking system and its components and suggest improvements- Responsible for coaching, counseling and developing the Player Services Agents and Bus Greeters to their fullest potential- Develop employee retention programs for operational areas- Oversee bi-weekly payroll for Players Area- Participate in promotional activities of the Marketing Department- Work with the Database Administrator to ensure the integrity of player information maintained in the database- Oversee the fulfillment of patron requests for information on a daily basis- Field guest complaints and inquiries- Process purchase orders and check requests for the Players’ Area- Communicate all promotion and event details in a timely manner- Coordinate event details...
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- This position qualifies for a $1000 Sign-On Bonus. This bonus is not valid for any former Cactus Petes team members or current team members.- Safeguard company assets. Oversee entire Casino Services operation including payroll, cost control, scheduling of cashiers, compliance of internal controls, state and federal regulations. Maintain a high level of guest service in all duties performed. - Must maintain the strictest confidence of any and all confidential information disclosed by any Cactus Petes entity. - Adhere to established department and property policies and procedures regarding guest service standards. - Coach, monitor, and develop team members for improved performance. - Issuing timely performance evaluations on subordinates and offering guidelines and resources...
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Reports to: Guest Services ManagerPrimary Purpose: Operate Players' Lounge Service DeskResponsibilities:- Provide friendly and knowledgeable customer service.- Sell betting carrels and manage seating map of Players' Lounge- Handle and resolve any customer needs or problems in Players' Lounge- Administer basic procedures for Park Rewards program- Turn televisions on and off; adjust channels as necessary- Sell programs and other racing related periodicals when required- Neatly and accurately complete inventory and till sheets.- Have a thorough knowledge and understanding of Park services, promotions and events.- Assist other department personnel as directed.- Keep work area clean and neat, Display products as directed.- Attend meetings and training sessions as...
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- Reconcile and balance all transactions completed in our back of house vault areas including but not limited to Main Bank, Chip Bank, Marker Bank and TR.- Responsible for maintaining designated vault increases and decreases to inventory- Able to count and refill the cassettes to be used in our cash dispensing and cash recycling units- Perform all financial escorts needed to ensure efficient operations- Replenishing and collecting funds from our cash recycling and cash dispensing units- Use our cash and coin sorting units to organize and redistribute funds- Troubleshoot and manually fix any issues that may occur with our cash recycling, cash dispensing units, cash sorting and coin sorting units- Able to assist other Team Members if needed or if Player Services Management is...
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- Supervises the daily operation of the player services and cage operations and ensures the accurate reporting of all activities while remaining compliant with all applicable local, state and federal laws as well as company internal controls and department policies.- Maintains thorough knowledge of player tracking system, internal Controls and policies/procedures and makes suggestions for improvement.- Responsible for coaching, counselling and developing subordinates to their fullest potential.- Responsible for securing the integrity of all assets and oversees balancing of all cage banks.- Communicates pertinent information to staff in a timely fashion.- Runs reports and verification information for patron Credit line requests in accordance with directive of HCPN Credit...
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- Develops a thorough understanding of player's club and remains current on all promotions and events. - Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy. - Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions, and respond to service issues at the TRU's and Coin Max. - Runs reports and verification information for patron Credit line requests in accordance with directive of...
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- Develops a thorough understanding of player's club and remains current on all promotions and events.- Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy.- Operates with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions and respond to service issues at the TRU's and Coin Max.- Runs reports and verification information for patron credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations.-...
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- Develops a thorough understanding of player's club and remains current on all promotions and events. - Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy. - Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions, and respond to service issues at the TRU's and Coin Max. - Runs reports and verification information for patron Credit line requests in accordance with directive of...
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- Operates assigned bank or window according to procedure.- Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.- Counts down bank or window at end of each shift and reconciles to the cage accountability.- Ensures that all key control procedures are executed according to established guidelines.- Ensures that contents of the banks are organized so they can be readily counted at shift changes.- Prepares and completes all job-related paperwork as approved in the internal Control Submission.- Assists with the NRT kiosk as needed in relation to emptying or filling the units.- Participates in and attends meetings as requested.- Completes Currency Transaction Reports as required by law.- Conducts “Verifications” (doubles) to ensure...