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- Adheres to all departmental and property policies and procedures regarding guest service standards. - Responsible for the daily Audit of Cage, Slots, Table Games, gaming, and non-gaming revenue areas.- Prepares exception reports for instances of non-compliance with operational practices; engages team members and trains them appropriately to mitigate future occurrences.- Investigates and reports to supervisor any discrepancies determined through Audit process.- Prepares journal entries to record daily revenue and/or cashier activity. - Maintains accurate records and files pertaining to daily Audits of areas of responsibility.- Prepares and accumulates information used to prepare the Daily Operating Report.- Responsible for ensuring regulatory compliance within area of...
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ESSENTIAL DUTIES AND RESPONSIBILITIES- This position is responsible for performing daily audits of gaming and non-gaming revenues, as assigned.- Reports to and assists the Revenue Audit Supervisor. - Track and report variances related to the areas in which the audit was performed.- Track numerically controlled forms as directed.- Complete Audit Finding Reports (Exception Reports) on all deviations from procedures and/or IC’s found in daily audits.- Maintain credit card terminal reports and statements.- Report and maintain daily revenues from all outlets.- Complete Complimentary Allocation.- Maintain Micros reports.- Maintain all controlled forms.- Prepare the information required to complete monthly journal entries.- Assist in maintaining compliance with the...
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ESSENTIAL DUTIES AND RESPONSIBILITIESAdditional responsibilities may be assigned as needed: - Direct OSHA and corporate safety compliance programs, including HAZCOM, Bloodborne Pathogens, Lock-Out/Tag-Out, PPE, fire safety, and equipment training- Ensure corporate risk guidelines are adopted and implemented in the property's written safety program- Lead the Safety Committee and develop materials for monthly meetings- Coordinate with HR to assign return-to-work duties aligned with medical restrictions for workers’ compensation claims; report status changes to claims adjuster - Facilitate investigation of guest incidents resulting in alleged injury, including generating incident reports and ensuring all relevant documentation and surveillance footage is preserved upon notice...
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- Must be able to work varied schedule including weekend, nights and holidays.- Keep work cart orderly and properly stocked at all times and maintain vacuums.- Inspect room linens before placing in rooms and return below standard pieces to Housekeeping.- Proper utilization of equipment, supplies and guest amenities.- Thorough cleanliness and sanitation of guest bathrooms.- Daily changing of soiled linens on beds and remaking beds following the hotel standards. - Thorough cleanliness of rooms, balconies and room furnishings.- Constant awareness of safety hazards, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and report to the Housekeeping Office. - Follow all training procedures set forth in the Blood borne Pathogens program-...
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To clean, sanitize, and help maintain the appearance of the guest rooms and Public Areas to Hollywood Standards. include the following. Other duties may be assigned. Make beds. Replenish supplies such as drinking glasses and writing supplies. Move furniture. Sweep and mop floors. Clean rugs, carpets, upholstered furniture, and drapes. Dust furniture. Wash walls, ceilings, and woodwork. Wash windows, door panels, and sills. Empty wastebaskets. Empty and clean ashtrays. Transport trash and waste to disposal area. Replenish batHRoom supplies. Replace light bulbs. Maintain equipment. Report guest complaints. Bag and tag lost and found items and turn in to office. Report maintenance problems.
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- Performs all duties required to ensure that rooms are kept clean (i.e. vacuuming, dusting, glass cleaning, sanitizing bathrooms, changing linens, etc.).- Notifies Housekeeping Dispatcher or Supervisor when any repairs are necessary.- Ensures that each room is properly stocked.- Ensures everything in guest room is in proper working order.- Ensures linens and terry are without defect.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
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SummaryThe Food Runner plays a key role in maintaining efficient service flow and upholding brand excellence. The Food Runner is responsible for delivering food orders from the kitchen to guests quickly, accurately, and professionally. In a high-energy, celebrity-branded restaurant environment, this role ensures food presentation standards are met while supporting servers and maintaining exceptional guest service. The Food Runner plays a key role in maintaining efficient service flow and upholding brand excellence. - Deliver food orders from the kitchen to guests in a timely and organized manner- Ensure all dishes are accurate, properly plated, and meet presentation standards before leaving the kitchen- Announce dishes upon delivery and describe items when...
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SummaryThe Food Runner plays a key role in maintaining efficient service flow and upholding brand excellence. The Food Runner is responsible for delivering food orders from the kitchen to guests quickly, accurately, and professionally. Plays a key role in maintaining efficient service flow and upholding brand excellence.- Deliver food orders from the kitchen to guests in a timely and organized manner- Ensure all dishes are accurate, properly plated, and meet presentation standards before leaving the kitchen- Announce dishes upon delivery and describe items when necessary- Verify dietary restrictions, modifications, and special requests- Assist servers with table maintenance and guest needs- Communicate clearly with kitchen staff and front-of-house...
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The Sales Manager role is a dual-property position supporting Hollywood Casino St. Louis and River City Casino. SUMMARYThe Sales Manager sells and services the social segment including weddings and other social events as defined by the Director of Sales and ensures that the department goals and objectives are obtained. - Responsible for assisting in the budget process for the department by providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.- Ensures customer service standards are followed by all team members and addresses issues as they arise.-...
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ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provide assistance during emergencies.- Patrol parking lots and property.- Transfer Table Games fills and credits.- Provide escorts as needed.- Oversee customer presence on property to include; provide crowd control, direct traffic, check I.D., and check for items not allowed on casino floor.- Check and verify valid I.D. using hand-held scanning device.- Maintain the condition of the I.D. scanning device. - Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.- Perform duties associated with table and slot drops.- Observe Count Team during the slot drop and transport funds...
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ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provide assistance during emergencies.- Patrol parking lots and property.- Transfer Table Games fills and credits.- Provide escorts as needed.- Oversee customer presence on property to include; provide crowd control, direct traffic, check I.D., and check for items not allowed on casino floor.- Check and verify valid I.D. using hand-held scanning device.- Maintain the condition of the I.D. scanning device. - Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.- Perform duties associated with table and slot drops.- Observe Count Team during the slot drop and transport funds...
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The Security Agent is responsible for protecting casino assets, guests, and team members while maintaining a safe, secure, and compliant environment. This role supports gaming operations, responds to emergencies, and delivers professional guest service in alignment with company policies and regulatory requirements.- Safeguard assets, guests, and team members throughout the property- Escort gaming chips, tokens, cash, and other valuables to authorized personnel- Monitor end-of-day gaming drops and token counts- Prepare accurate and timely security and incident reports- Operate and monitor security control systems, including access logs, cameras, fire alarm panels, and security vehicles- Follow and demonstrate emergency and evacuation procedures-...
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SUMMARYThe Security Agent is responsible for protecting casino assets, guests, and team members while maintaining a safe, secure, and compliant environment. This role supports gaming operations, responds to emergencies, and delivers professional guest service in alignment with company policies and regulatory requirements.- Safeguard assets, guests, and team members throughout the property- Escort gaming chips, tokens, cash, and other valuables to authorized personnel- Monitor end-of-day gaming drops and token counts- Prepare accurate and timely security and incident reports- Operate and monitor security control systems, including access logs, cameras, fire alarm panels, and security vehicles- Follow and demonstrate emergency and evacuation...
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ESSENTIAL DUTIES AND RESPONSIBILITIES other duties may be assigned:- Shall ensure the safety of customers, employees and others while on the premises of HCCTR to include the racing, barn areas, and events showroom.- Ensure the Safety of guest and team members.- Greets patrons and visually inspects bags, purses, and the patron for unauthorized items.- Assists customers and employees and reports critical situations (medical emergencies, irate customers, etc).- Continual observation and patrolling, as directed, of the casino premises, buildings and grounds, corridors, barn areas, office areas and parking facilities of HCCTR.- Ensures the integrity of all slot and table games of HCCTR.- Transports gaming chips to and from gaming tables in accordance with internal control...
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SUMMARYThe Security Officer is responsible for properly executing security duties on an assigned shift to adequately protect the life and property of customers, employees, and others on HCCTR property. ESSENTIAL DUTIES AND RESPONSIBILITIES other duties may be assigned:- Ensures the safety of employees and others.- Greets patrons and visually inspects bags, purses and patrons for unauthorized items.- Reports to the Security supervisor, any violations, acts or situations which are detrimental to the best interest of HCCTR. - Watches for and reports irregularities such as fire hazards, leaking water pipes, etc.- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. -...
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- Provide security on assigned casino or landing area: maintains high visibility, handles problem situations, watches for safety hazards, and provides assistance to medical officer.- Patrol of parking lots.- Provide security escorts for all monetary transfers, fills, and credits.- Oversee customers entering & exiting: provide crowd control, direct traffic, check I.D., check for bottles and other items not allowed on Casino floor.- Provide assistance to customers: give directions, call cabs, assist with car trouble, etc.- Assist with table and slot drops.- Observe soft count crew doing the slot drop and transports funds to soft count room.- Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room.- Monitor...
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- Provide security on assigned casino or landing area: maintains high visibility, handles problem situations, watches for safety hazards, and provides assistance to medical officer.- Patrol of parking lots.- Provide security escorts for all monetary transfers, fills, and credits.- Oversee customers entering & exiting: provide crowd control, direct traffic, check I.D., check for bottles and other items not allowed on Casino floor.- Provide assistance to customers: give directions, call cabs, assist with car trouble, etc.- Assist with table and slot drops.- Observe soft count crew doing the slot drop and transports funds to soft count room.- Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room.- Monitor...
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- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Addresses any type of medical situations on property and ensures proper emergency contacts are notified...
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ESSENTIAL DUTIES AND RESPONSIBILITIES other duties may be assigned:- Shall ensure the safety of customers, employees and others while on the premises of HCCTR to include the racing, barn areas, and events showroom.- Ensure the Safety of guest and team members.- Greets patrons and visually inspects bags, purses, and the patron for unauthorized items.- Assists customers and employees and reports critical situations (medical emergencies, irate customers, etc).- Continual observation and patrolling, as directed, of the casino premises, buildings and grounds, corridors, barn areas, office areas and parking facilities of HCCTR.- Ensures the integrity of all slot and table games of HCCTR.- Transports gaming chips to and from gaming tables in accordance with internal control...
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- Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Assists in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and...