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- Promote and maintain all steps of the Eye, hi, Goodbye program with each patron and employee you may come in contact with (eye contact, hi- greeting, goodbye as a departure).- Troubleshoot and repair any and all related equipment, including all circuit boards, without assistance.- Responsible for the initial set-up and checkout of new machines of all types, ensures the machines are in proper working condition.- Performs repairs and preventative maintenance of all slot machines, and other technical equipment or operations related equipment, including cleaning machines and overhauls.- Answer service calls and notify proper personnel to service customer if the Technician cannot address the problem.- Maintain the integrity of the operation and related equipment and secure all...
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- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of this position.- Troubleshoot and repair all slot machines and related equipment.- Safeguards all assigned areas.- Performs all slot moves and changes as directed.- Ensures that all gaming devices are in proper working order.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
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- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of this position.- Troubleshoot and repair all slot machines and related equipment.- Safeguards all assigned areas.- Performs all slot moves and changes as directed.- Ensures that all gaming devices are in proper working order.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
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- General maintenance, troubleshooting and repair of Slot Machines and SMS equipment - Respond to any machine malfunctions on the casino floor in a timely manner - Communicate with Tech level II or higher any machine malfunctions they are unable to fix - Effectively communicate with the slot operations team and fellow technicians - Assist customers with questions and complaints regarding slot machines. Provide answers, explanations and rectify problems as appropriate - Provide a high level of customer service to guests and team members - Understand and adhere to departmental and companySOPs - Complete required training and development objectives within assigned time frame - Projects a positive attitude and image at all times - Collaborate and work within a...
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- Responsible for troubleshooting and repairing all circuitry and electrical components of slot and/or gaming electrical equipment.- Reports serious technical problems or abnormalities to leadership. - Responsible for performing repairs and maintenance tasks on slot machines and associated gaming equipment.- Ensures the smooth operation of our slot machines which includes but is not limited to minimizing downtime and maintaining a comprehensive inventory of necessary parts.- Executes repairs and component-level circuit board repairs to uphold the inventory of slot machine associated equipment.- Conducts maintenance and repairs on slot machines, slot machine parts, and other gaming-related equipment.- Participates in the installation, movement, and removal of gaming-related...
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- Maintains and repairs electrical and mechanical devices on electronic gaming machines, kiosk machines, and signage. - Exercises good judgment to determine whether to repair or replace malfunctioning parts of a slot machine, following standard procedures.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Responds to calls for assistance; troubleshoots and resolves electrical and mechanical malfunctions.- Performs preventative maintenance on slot machines as directed.- Assists Slot supervision in the resolution of guest disputes regarding malfunctioning equipment.- Cleans slot machines and area as directed.- Diagnoses, repairs, and programs...
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- Responsible for providing excellent customer service for all casino guests playing a Smart Pit Electronic Table Game (Smart ETG). This includes but is not limited to proactively explaining the Smart ETG rules, anticipating guest needs, and how to play, answering questions about the property or loyalty reward program.- Responsible for maintaining and upkeep of knowledge regarding the Smart ETG Pit games, property, loyalty reward program, and anything related to the property. - Serves as a Smart ETG Ambassador for the property by creating an entertaining and positive guest experience within policies and procedures. - Ensures work area is always clean. - Responsible for accurately collecting and recording Smart ETG game information. - Responds to guest needs according to...
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- Responsible for maintaining and upkeep of knowledge regarding the Smart ETG Pit games, property, loyalty reward program, and anything related to the property. - Serves as a Smart ETG Ambassador for the property by creating an entertaining and positive guest experience within policies and procedures. - Ensures work area is always clean. - Responsible for accurately collecting and recording Smart ETG game information. - Responds to guest needs according to service, policy, and procedure expectations. Escalates potential issues and/or concerns to Manager as needed. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in...
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- Responsible for providing excellent customer service for all casino guests playing a Smart Pit Electronic Table Game (Smart ETG). This includes but is not limited to proactively explaining the Smart ETG rules, anticipating guest needs, and how to play, answering questions about the property or loyalty reward program.- Responsible for maintaining and upkeep of knowledge regarding the Smart ETG Pit games, property, loyalty reward program, and anything related to the property. - Serves as a Smart ETG Ambassador for the property by creating an entertaining and positive guest experience within policies and procedures. - Ensures work area is always clean. - Responsible for accurately collecting and recording Smart ETG game information. - Responds to guest needs according to...
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The soft count clerk collects and counts the currency from the casino on a daily basis. ESSENTIAL RESPONSIBILITIES - Ensure soft currency is accounted for and recorded in accordance with company policies and procedures- Ensures company assets are properly accounted for and secured- Manually counts large amounts of currency- Accounts for all Table Games documentation- Operates a currency counting machine- Ability to function with secured access for ingress/egress to Count Room- Attends departmental and company meetings as required
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Summary: Responsible for the collection and count of slot cash cans from the gaming floor and the subsequent cash and ticket count conducted in the count room in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals. Safeguard casino assets at all times. Essential Duties & Responsibilites:- Promote and maintain all steps in the Zia Park Customer Service program with each casino guest and fellow employees you come in contact with. - Exchange “hot” slot cans for “cold” slot cans through a process of opening the slot machines and scanning various barcodes in an extremely fast and accurate manner.- Prepare to count money; open slot cans, remove money/tickets and attach barcode for preparation of machine count.- Scan slot can...
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- Responsible for providing guidance and daily supervision to staff in the department. - Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Produces menu items as listed in each restaurant; follows all prep lists and ensures kitchens are stocked and ready for service.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.- Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists with...
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The following and other duties may be assigned as necessary: - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Produces menu items as listed in each restaurant. Follows all prep lists and ensure kitchens are stocked and ready for service.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team...
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- Provides daily supervision and guidance to kitchen team members while supporting operational goals related to performance, quality, and profitability. - Enforces company, departmental, safety, sanitation, and conduct policies consistently and in real time. - Coordinates staffing and scheduling needs with culinary leadership to support service demands and guest satisfaction. - Produces menu items according to established recipes and prep lists, ensuring kitchens are stocked, organized, and ready for service. - Supports departmental budget compliance through cost control, inventory monitoring, par management, and waste reduction. - Actively demonstrates and enforces superior customer service standards and addresses service or performance issues as they arise. - Maintains...
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ESSENTIAL DUTIES AND RESPONSIBILITIESAdditional responsibilities may be assigned as needed:- Serve as assistant to the Executive Chef and assume full responsibility for kitchen operations in their absence- Administer disciplinary actions under the direction of the Executive Chef- Adapt kitchen staff to changes in business volume- Enforce health department regulations and standards- Observe each employee at least once per shift to ensure duties meet Executive Chef’s specifications- Ensure compliance with dress code and appearance standards- Assist the Executive Chef with daily specials and banquet preparations- Maintain a daily production inventory- Monitor food preparation methods, portion sizes, and garnishing standards- Support cooking and care of meats and complex...
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$5,000.00 Sign-On Bonus! SUMMARYThe Red Lotus Asian Specialty Sous Chef is responsible for assisting the Chef de Cuisine in managing kitchen operations, ensuring the preparation of high-quality Asian cuisine, and maintaining consistent food quality, safety, and presentation standards. This role supervises kitchen staff, supports training and development, manages inventory and cost controls, and ensures an exceptional dining experience for guests. - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Produces menu items...
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- Responsible for culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities, and facilities.- Administers all aspects of food preparation, ensuring kitchen is clean, well stocked, and problem-free.- Recommends changes on all standard menus and consistently strives through menu planning to improve food costs, volume, quality, attractiveness, and efficient preparation of all food-related items.- Ability to perform the functions of any culinary task assigned within kitchen such as broiler, sauté, Asian, and prep when needed.- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe).- Supports safety and accident prevention programs (knife handling, proper...
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The Sous Chef – Sportsbook & Bar is responsible for supervising and assisting in the daily operations of the sports bar kitchen. This role supports Sr; Leadership in leading the culinary team, ensuring consistent food quality, menu execution, and adherence to safety and sanitation standards. The Sous Chef plays a hands-on role in food preparation, training, and team development while contributing to an outstanding guest experience in a high-volume, fast-paced environment.- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.-...
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- Responsible for providing guidance and daily supervision to staff in the department.- Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Produces menu items as listed in each restaurant; follows all prep lists and ensures kitchens are stocked and ready for service.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.- Assists with...
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About Drift Spa:Drift Spa is a luxury wellness retreat rooted in intentional care, hospitality, and holistic beauty. Designed for guests who seek restoration and refinement, Drift blends ancient wellness practices with modern luxury across Drift Spa, Drift Drybar, and our nail studio. Every detail reflects our commitment to tranquility, excellence, and meaningful guest experiences. SUMMARY:We’re seeking an experienced Assistant Spa Manager to support the Spa Manager in overseeing daily operations, leading teams, and maintaining Drift’s elevated standards. This role is hands-on and people-focused, serving as a bridge between leadership and service providers while ensuring seamless operations and exceptional guest care in a fast-paced, high-volume hospitality environment. This...