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- Greets guests with a sincere & friendly welcome, escorts them to tables, introduces server and provides menus.- Must deliver ACES Guest Service to every guest during each interaction- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.- Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy. - Must adhere to HCCTR as...
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- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members...
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- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards.- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.- Resolves service issues according to established guidelines.- Itemizes, totals,...
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SUMMARY: Greet and seat guests in restaurant in a courteous and timely manner, and ensure that they receive quality food and service. ESSENTIAL RESPONSIBILITIES include the following. - Answer the phone. Take reservations, answer inquiries, take messages. - Seat guests, greet and show them to seats.- Maintain service in dining area. Check on customers periodically to ensure customer satisfaction with the food, service, etc.- Assist with side work of servers and bussers (e.g., napkin folding, silverware polishing).- Assist servers with set up tasks: wipe down station; straighten, polish, and roll silverware; wipe down and polish stem ware; refill condiments; wipe tables and chairs; check linens, etc.- Assist servers with closing tasks: reset station for next shift,...
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- Ensure quality service standards are followed and cost controls are adhered to- Set up serving stations according to checklist- Answer questions regarding food preparation and make menu suggestions- Adhere to established policies and procedures regarding customer service - Assure all tables are clean and properly set- Uphold safety and sanitation standards- Uphold alcohol service regulations
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- Presents menu, answers questions, and makes suggestions regarding food and service.- Enter all orders into micros in a timely matter.- Observes diners to respond to any additional requests.- Follows steps of service as outlined in steps of service.- Totals bill and accepts payment in accordance with all Food and Beverage internal controls.- Clears and resets tables at conclusion of each course.- Completes any task assigned by room manager, supervisor or room chef.- Communicates immediately to the supervisor all guest comments or concerns.- Completes all assigned opening, side work and closing tasks.- Performs other duties as may be assigned by department and/or company management- Maintains valid WV racing license, Food Handlers permit and TIPS certifications-...
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- Acknowledge guests with a warm verbal greeting and eye contact, in accordance with our Red Carpet Customer Service training, present menus, and promptly take order. - Establish rapport with guests providing outstanding customer service and creating a friendly and fun atmosphere in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Act as guide of guest's dining experience/ambassador of good will. - Prepare restaurant and table for service. - Manage assigned section and provide superb service following the service standards. - Show enthusiasm towards guest and product. - Help fellow servers; maintain a team mentality. - Accurate computer input of orders and delivery of food, wine, and beverages. - Reconcile...
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Responsibilities:- Adheres to all departmental and property policies and procedures regarding guest service standards. -- Greets and welcomes each guest seated in assigned station. -- Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. -- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). -- Suggests items to guests based on expressed guest preferences. -- Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards. -- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. -- Resolves service issues according to established...
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The Sports Book Attendant is a front facing, guest service position. Attendants will have a basic understanding of sports and betting structures. The attendant will assist guests placing/redeeming bets at the Sports Book counter or at the Sports Book kiosk. The Sports Book attendant will report to the Sports Book Supervisor. - Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Write Sports tickets in an accurate and...
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ESSENTIAL DUTIES AND RESPONSIBILITIES:- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean- Write Sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures.- Explain wagering rules, including betting lines and odds,...
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- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitors guest consumption of alcohol and intervenes as needed according to company policy and T.I.P.S training.- Promotes gaming events and promotions.- May have to process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Maintains a clean and stocked workstation.- Complies with state, company, and department policies and regulations.- Must have open availability...
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SUMMARY The Food & Beverage Outlet Assistant Manager is responsible for supporting the daily operations of an assigned restaurant, lounge, bar, or other food & beverage outlet. This role assists the Outlet Manager in supervising staff, ensuring excellent guest service, maintaining operational standards, and achieving financial goals. The Assistant Manager leads by example, fosters teamwork, and ensures a seamless dining experience that aligns with the property’s brand and service standards. - Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while...
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General Accountabilities: - Provides fast, friendly, professional and responsive customer service to restaurant guests, restaurant staff, and culinary production team. - Helps guests select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions. - Maintains dining ambiance with an enthusiastic attitude. - Transmits orders to bar and kitchen by recording guest choices and identifying guest special dietary needs and special requests. - Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, drink orders, and being alert to guest spills, and other special needs. - Obtains revenues by totaling charges, issuing bills,...
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ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: · Monitor and supervise Sportsbook team for adherence to company policies, procedures, Title 31 and minimum internal control standards, and applicable jurisdiction regulations and laws. · Close out Sports Representatives at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately. · Verifying cash drawers, complete reports, rate casino customer activity, and monitor Sportsbook for suspicious activity. · Prepare and stock all the daily sports sheets. · Stock Sportsbook stations with adequate supplies; keeps all stations neat and clean. · Ensure compliance...
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The successful candidate will demonstrate a commitment to hospitality excellence, guest satisfaction, and adherence to safety and hygiene protocols.Essential Duties and Responsibilities:- Embrace the company’s hospitality standard, including greeting guests and co-workers, smiling, making eye contact and using names- Greet guests warmly with a smile, eye contact, and a welcoming demeanor, ensuring they feel valued and appreciated.- Arrive on time for shifts, fully dressed in appropriate uniform and adhering to grooming standards.- Escort guests to their tables, present menus, and explain daily specials and unique menu items.- Maintain a clean and organized service area, ensuring all necessary utensils, glassware and linens are available and in pristine condition.- Assist in...
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ESSENTIAL DUTIES AND RESPONSIBLITIES: The following and other duties may be assigned as necessary: - Effectively respond to Supervisor’s requests in all areas of guest interaction and guest concerns. - Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations. - Maintain a cash bank for their shift, responsible for accepting payment and making correct change when necessary. - Stock Sports book stations with adequate supplies; keeps all stations neat and clean. - Write Sports tickets in an accurate and timely manner. - Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs. - Maintain and reconcile...
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SUMMARY:Provides quality guest service while accurately and efficiently performs patron transactions with cash and cash equivalents. Learns and remains knowledgeable of the player’s club and the casino. Positively impacts player programs by recruiting for, enrolling in and informing players, of the particulars of the program, in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals. ESSENTIAL DUTIES AND RESPONSIBILITIES:Other duties may be assigned. - Develops a thorough understanding of player’s club and remains current on all promotions and events. - Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player’s club in a positive, helpful manner to maintain accuracy. - Team members...
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SUMMARY:Provides quality guest service while accurately and efficiently performs patron transactions with cash and cash equivalents. Learns and remains knowledgeable of the player’s club and the casino. Positively impacts player programs by recruiting for, enrolling in and informing players, of the particulars of the program, in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals. ESSENTIAL DUTIES AND RESPONSIBILITIES:Other duties may be assigned. - Develops a thorough understanding of player’s club and remains current on all promotions and events. - Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player’s club in a positive, helpful manner to maintain accuracy. - Team members...
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Position is open until filledAmeristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants- Discounted Casino bus tickets - Discounted RTD EcoPass- Hot meal served by the Leadership Team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts...
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Position is open until filledAmeristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants- Discounted Casino bus tickets - Discounted RTD EcoPass- Hot meal served by the Leadership Team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts...
