- Shall ensure the safety of customers, employees and others while on the premises of HCCTR.- Assists customers and employees and reports critical situations (medical emergencies, irate customers, etc).- Continual observation and patrolling, as directed, of the casino premises, buildings and grounds, corridors, barn areas, office areas and parking facilities of HCCTR.- Ensures the integrity of all slot and table games of HCCTR.- Transports gaming chips to and from gaming tables in accordance with internal control procedures.- Performs the drop for table games including poker, in accordance to internal control procedures.- Reports to the Security management, any violations, acts or situations which are detrimental to the best interest of HCCTR. - Examines doors, windows, and gates to determine that they are secure.- Warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles.- Assists in any internal or external investigations conducted by HCCTR or authorized local authorities- Inspects equipment and machinery to ascertain if tampering has occurred.- Watches for and reports irregularities such as fire hazards, leaking water pipes, and security doors left unlocked.- Observes departing personnel to guard against theft of company property.- Sounds alarm or notifies supervision verbally, by radio, or by telephone in case of fire, theft, or presence of unauthorized persons.- Permits authorized persons to enter property.- Records data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment, for use of supervisory staff.- May be called on to regulate vehicle and pedestrian traffic to maintain orderly flow.- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures behavior and appearance are in compliance with established standards.- Maintains complete confidentiality at all times with respect to the internal functions of the Security department as well as any other information deemed to be confidential.- Maintains a professional work environment with management and staff.- Participates in meetings and training as required.- Performs all job duties in a safe and responsible manner and reports safety hazards immediately.- Prepares reports as requested or required.- Performs other duties as may be assigned by department and/or company management.
MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Maintain vigilance at assigned posts for all activities.- Maintain routine patrols throughout the premises while on watch for criminal activities and any general non-compliance to company rules and policies.- Attempt to provide safe, secure transportation of house monies between one point to another.- Provide visual surveillance of all areas in an attempt to detect fire and safety hazards which might compromise the well being of life and property.- Keep alert for undesirables, juveniles (persons under the age of 21 years in the casino), slot cheats, purse thieves, and other persons who are disruptive to the establishment.- Provide all escorts and act as a runner for gaming requests such as pit fills.- Provide detailed written incident reports which document problems in accordance with the P & P Manual.- Acquire knowledge of the procedures and operations of all emergency equipment (including warning and announcement devices) located throughout the property.- Acquire knowledge on the operation of all fire detection and suppression equipment property wide.- Acquire knowledge of CPR and basic first aid within the allotted time frame given by the Supervisor.- Acquire knowledge of and skills in the use of protective devices, handcuffs and basic defensive tactics.- Acquire an understanding of the Nevada Statutes, Chapter 465 laws on cheating, OSHA mandates, and ADA mandates.- All duties and tasks assigned by the Security Director, Security Shift Manager, and the Vice President Security & Surveillance.- Patrol property and attempt to protect assets as needed.- Complete appropriate fills and runs using the proper procedures, ensuring that ALL necessary documents are signed.- Answer telephone using the proper telephone etiquette and dispatches to the appropriate departments.- Respond to and handle emergencies using the proper methods, and the correct safety procedures.- Escort team members to the appropriate bank for daily drops.- Attempt to provide security and protection for guests and team members.- Attempt to maintain law and order on property in conjunction with local law enforcement agencies.- Handle all monetary transactions between the casino cage and the gaming tables in compliance with the State Gaming Regulations, and by management.- Secure and attempt to protect the casino cage.- Change all boxes on the gaming tables for the count on each shift: Boxes from each shift are to be taken to the soft count room for proper storage.- Maintain a written log of incidents involving guests or team members and prepare additional detailed reports as may be required. Document and effectively write reports on all incidents.- Administer first aid and assist injured guests and team members.- React promptly to disturbances at the gaming tables, bar area or any other areas assigned during shift.- Receive instructions on how to use oxygen and first aid equipment.- Stand by the casino cashier cage whenever the cage is accessed by anyone other than a cage team member.- Respond to fire alarms and other emergencies within the property.- Conduct crowd control and direct traffic as needed.- In addition to performing the duties of Security Officer:Provide high visibility, proactive security patrol services utilizing a department issued multi-speed mountain bicycle as a primary means of transportation.Must perform courteous and friendly service to all guests and team members.Performs related work as assigned.The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Serve as the on-duty EMT qualified Security Officer to provide emergency medical care such as first aid, AED, and CPR as necessary.- Acting as liaison between EMS, fire and law enforcement agencies responding to requests for assistance;- Provides comfort and reassurance to ill or injured guests, treats and administers first aid- Provide security on assigned casino or landing area: maintains high visibility, handles problem situations, watches for safety hazards- Patrol of parking lots- Provide security escorts for all monetary transfers, fills, and credit- Oversee customer boarding and disembarking: provide crowd control, direct traffic, check I.D., check for cameras, bottles and other items not allowed on Casino floor- Provide assistance to customers: give directions, call cabs, assist with car trouble, etc- Provide special assistance to disabled patrons as necessary- Assist with slot drops- Observe hard count crew doing the slot drop and transports tokens to hard count room- Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room- Monitor all entry and exit from hard count, soft count, and vault, and maintains logs of these activities- Serve as dispatcher- Dispatch other officers to various assignments and maintains activity log sheets- Watch and record monitors- Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure- Testify in court on behalf of state gaming boards- Occasionally, strenuous physical activity is required- Meet department uniform, appearance and grooming requirements- Meet attendance guidelines of the job and adhere to regulatory, department and company policies- Keep work areas clean and free of safety hazards, debris and litter- Perform all job duties in a safe and responsible manner- Any reasonable request made by your supervisor or any management personnel
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Serve as the on-duty EMT qualified Security Officer to provide emergency medical care such as first aid, AED, and CPR as necessary.- Acting as liaison between EMS, fire and law enforcement agencies responding to requests for assistance;- Provides comfort and reassurance to ill or injured guests, treats and administers first aid- Provide security on assigned casino or landing area: maintains high visibility, handles problem situations, watches for safety hazards- Patrol of parking lots- Provide security escorts for all monetary transfers, fills, and credit- Oversee customer boarding and disembarking: provide crowd control, direct traffic, check I.D., check for cameras, bottles and other items not allowed on Casino floor- Provide assistance to customers: give directions, call cabs, assist with car trouble, etc- Provide special assistance to disabled patrons as necessary- Assist with slot drops- Observe hard count crew doing the slot drop and transports tokens to hard count room- Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room- Monitor all entry and exit from hard count, soft count, and vault, and maintains logs of these activities- Serve as dispatcher- Dispatch other officers to various assignments and maintains activity log sheets- Watch and record monitors- Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure- Testify in court on behalf of state gaming boards- Occasionally, strenuous physical activity is required- Meet department uniform, appearance and grooming requirements- Meet attendance guidelines of the job and adhere to regulatory, department and company policies- Keep work areas clean and free of safety hazards, debris and litter- Perform all job duties in a safe and responsible manner- Any reasonable request made by your supervisor or any management personnel
- Performs duties to monitor the activities of the staff and guests to ensure compliance with organizational policies, regulatory guidelines, and safety rules. - Takes necessary steps to ensure the safety and security of operations.- Exercises good judgment to ensure the safety and security of the guests, staff, and assets within the limits of standard or accepted policies and procedures.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Staffs various posts as assigned.- Coordinates with Surveillance on monitoring critical areas.- Maintains visible presence and takes action to ensure the safety and security of guests, staff, and organizational assets.- Monitors and controls guest access to and from the vessels or non-public areas.- Helps to arrest and/or physically restrain a resistant individual.- Removes and detains in a Security area unruly and disruptive individuals or persons engaged in criminal activity.- Other duties as assigned.
- Overseeing for the overall security of the casino and support facilities in the absence of the Director of Security- Following all Security Policies and Procedures, as they apply to the Accounting, internal Controls and Ohio Gaming Board Rules and Regulations.- Establishing priorities, plan, supervise and insure open lines of communication exist between security and other departments- Hiring, training, scheduling and evaluating security personnel - Formulating, implementing and enforcing the rules and regulations of the Security Department- Reviewing all logs, and reports before the end of their shift - Performing the functions of the Security Officer or Dispatcher, as needed
Hollywood Casino Kansas Speedway is currently looking for a Security Shift Manager to join the team. Essential Duties and Responsibilities: - Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Oversee all security operations. includes security in the casino, in parking lots as well as off-site facilities.- Ensure that all procedures are followed by officers as outlined in the internal controls and state gaming board regulations.- Provide work direction for Security Officers.- Fills out daily work rosters and assign job areas for all applicable security team members.- Prepares monthly schedules and makes certain adequate personnel are scheduled each day to provide security at mandatory posts.- Handle emergency situations, such as disorderly patrons, medical emergencies, violations of gaming laws, and intoxicated patrons. - Conduct required safety and emergency equipment checks and safety drills.- Review security reports.- Forward reports to appropriate personnel.- investigate violations of company policies and procedures and gaming laws; write detailed reports.- Act as interdepartmental liaison during his/her shift.- Exclude patrons from property when appropriate.- Assign and apportion work to be done among team members.- Plan, supervise and manage work processes and determine effective techniques or processes to be used by team members in the course of business.- Conduct individual or group pre-shift meetings with team members and provide daily feedback.- Supervise and manage the work processes or procedures of team members.- Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner. - Understand and adhere to regulatory, department and company policies and procedures. - Transfer Table Games fills and credits.- Provide escorts as needed.- Testify in court when necessary.- interview, select and train new team members.- Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive discipline.- Effectively use, administer and manage rewards and recognition for team members.- Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.- Supervise and manage attendance and time records of team members.- Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.- Understand and adhere to bargaining unit agreements.- Perform other related and compatible duties as assigned.- Make determinations regarding types of materials, supplies, or tools to be used.- Protect and preserve assets of the company.- Understand and adhere to all bargaining unit agreements.- Meet grooming and appearance requirements.
- Provide security in entertainment venues including but not limited to, Boogie Nights by maintaining low visibility, handling problem situations, watching for safety hazards, and providing assistance to medical personnel.- Provide security escorts for monetary transfers.- Oversee patron entry and exiting of venue: provide crowd control, check I.D.s, and check for items not allowed in venue.- Provide assistance to customers: give directions, etc. Provide special assistance to disabled patrons as necessary.- Resolve conflicts between patrons in a quiet decisive manner.- Provide training to new officers and serve as a field training officer as needed.- Write detailed reports as required for incidents involving law violations, regulatory violations and/or violations of company policy and procedure.- Testify in court.- Present and provide enforcement on the floor.- Occasionally, strenuous physical activity is required.- Provide positive communication and use customer service training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
ESSENTIAL DUTIES AND RESPONSIBILITIES:- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Monitor and control guest access to and from the vessels.- Maintain a log of guest counts. - Audit the slot machine fills and payment of jackpots.- Accompany all movement of money to and from the gaming tables, cage, or valut. - Schedule departmental staff for coverage. - Train new Team Members and update all Team Members on policies and procedures.- Removve unruly or intoxicated guests from the facility.- Work with the marine department to conduct emergency and training drills onboard the vessels.- Conduct investigations of incidents as required.- Other duties as assigned.
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Enforces internal control policies and procedures, including but not limited to underage gambling and drinking laws.- Maintains safety and inspection reports for the property. - Conducts regular Security post inspections. - Prepares Security incident reports and maintains Security logs. - Reports guest and team member concerns and complaints to manager. - Ensures Security team members adhere to uniform dress and grooming standards consistent with departmental and company guidelines. - Interacts and cooperates with regulatory, fire/rescue, and law enforcement agencies.- Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Manages work procedures and expedites workflow.- Provides coaching and counseling to team members. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Provides positive communication and uses Red Carpet Training skills with every guest and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Maintains strict confidentiality in all departmental and company matters.
- Assumes control of the emergency medical situation and directs operations until relieved by EMT's, RN's, doctors, etc. - Performs assessments of trauma and medical patients in accordance with current EMS A - First Responder Training.- Performs appropriate Basic Life Support Interventions for trauma and medical patients in accordance with current EMS First Responder Training.- Operates telephone and radio communications equipment effectively, to transmit patient information.- Provides verbal reports of patient interactions.- Complies with all applicable rules and regulations of the West Virginia Dept. of Health and Human Resources.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provide assistance during emergencies.- Patrol parking lots and property.- Transfer Table Games fills and credits.- Provide escorts as needed.- Oversee customer presence on property to include; provide crowd control, direct traffic, check I.D., and check for items not allowed on casino floor.- Check and verify valid I.D. using hand-held scanning device.- Maintain the condition of the I.D. scanning device. - Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.- Perform duties associated with table and slot drops.- Observe Count Team during the slot drop and transport funds to Count Room.- Monitor entry and exit from Count and Player Services mantrap as required.- Serve as dispatcher, card and dice inspector, exterior patrol and other security officer functions as needed.- Dispatch officers to various assignments and maintain activity logs.- Report accidents and incidents in both written and verbal form. Collect and compile investigation information as needed. Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.- Testify in court when necessary.- Meet department uniform, appearance and grooming requirements.- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Must adhere to regulatory, department and company policies. - Perform other job related and compatible duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provide assistance during emergencies.- Patrol parking lots and property.- Transfer Table Games fills and credits.- Provide escorts as needed.- Oversee customer presence on property to include; provide crowd control, direct traffic, check I.D., and check for items not allowed on casino floor.- Check and verify valid I.D. using hand-held scanning device.- Maintain the condition of the I.D. scanning device. - Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.- Perform duties associated with table and slot drops.- Observe Count Team during the slot drop and transport funds to Count Room.- Monitor entry and exit from Count and Player Services mantrap as required.- Serve as dispatcher, card and dice inspector, exterior patrol and other security officer functions as needed.- Dispatch officers to various assignments and maintain activity logs.- Report accidents and incidents in both written and verbal form. Collect and compile investigation information as needed. Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.- Testify in court when necessary.- Meet department uniform, appearance and grooming requirements.- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Must adhere to regulatory, department and company policies. - Perform other job related and compatible duties as assigned.
- Manage the functions of several count rooms to ensure business operations are implemented and executed based on established procedures- Ensure company assets are properly accounted for and secure in the count rooms and in the field- Develop, maintain and enforce physical safeguards over all monies, forms, and records related to count room processes and procedures- Immediately document and report any irregularities to Sr. Leadership- Conduct quarterly reviews of cash handling operations to ensure compliance and industry standards are met and current - Manage P&L statements and ensure effective use of labor while delivering required services- Responsible for the count room(s) budgeting process including capital submissions and reports any budget concerns to Sr. Leadership - Generates reports and verifies all data as needed- Ensures Company compliance, safety and conduct standards are followed by all team members and address any concerns- Assess and implement continued safety and security measures as it relates to cash handling- Ability to collaboratively work with other departments and leaders to complete property/corporate initiatives and effective day to day operations - Conduct monthly cross-departmental performance meetings to ensure customer service success- Foster, develop, and promote an environment where team member engagement can grow and thrive  - Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with company programs and standards- Maintains strict confidentiality in all departmental and company matters.- Travel Required: 25% - 40% of the time
SUMMARYThe IT Internal Auditor audits information systems, platforms, and operating procedures in accordance with established corporate standards for efficiency, accuracy and security. This role also evaluates IT infrastructure in terms of risk to the organization and establishes controls to mitigate loss, determines and recommends improvements in current risk management controls, and is responsible for implementation of system changes or upgrades at the Corporate office. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Prepares and follows audit programs to conduct audits in accordance with the annual audit plan. Responsible for developing test procedures for IT general controls, automated business process controls, and key reports. Make improvements as needed. Performs technical assessments/analyses of systems, general controls and application systems using risk assessment techniques.- Identifies risk factors of automated functions and controls, related manual procedures and general control environment; analyzes selected functions, controls, etc. to determine exposures.- Responsible for the overall preparation, review, and execution of organization-wide IT Sarbanes Oxley (SOX) control tests including IT general controls, automated business process controls, and key reports. Maintain and keep up to date SOX testing tools with accurate test procedures, results of test work, evidence, conclusions, etc. Assists with development of SOX content and general controls. - Analyzes data obtained for evidence of deficiencies in controls, duplication of efforts, extravagance, fraud, or lack of compliance with the law, government regulations, and management plans, policies or procedures. Makes improvements as needed and escalates issues to manager.- Presents audit issues to Internal Audit Management for the development of reports and recommendations.- Performs observations of departmental procedures to ensure compliance and operational efficiencies.- Completes audit files with working papers referenced to the audit programs.- Liaises with external auditors to communicate information and resolve problems.- Presents audit issues to the Internal Audit Manager for the development of reports and recommendations.- Maintains audit files, ensures files contain planning memos, programs and reports and follows up to ensure audit recommendations have been followed.- Assists in analyzing data obtained for evidence of deficiencies in controls, duplication of efforts, extravagance, fraud, or lack of compliance with law, government regulations and management plans, policies or procedures.- Assists in planning the theory and scope of audits and related audit programs.- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. - Participates in meetings and training as required.- Maintains complete confidentiality of all company information at all times.- Ensures that behavior and appearance are in compliance with established standards.- Maintains a professional work environment with management and staff.- Performs all job duties in a safe and responsible manner.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Develops trusted business relationships with property decision-makers and executives.- Identifies opportunities for the use of technology to drive property profitability and growth.- Facilitates the adoption and effectiveness of technology-based capabilities.- Plans and manages small- to medium-scale initiatives.- Helps shape the vision of long-term technology strategy.- Conducts research to determine if solutions to business needs currently exist at the company.- Facilitates requirements and design sessions with business partners.- Develops functional specifications and use cases for new capabilities.- Contributes business partner perspective to discussions within the iT organization.- Assists with the planning and execution of user acceptance testing and change management.- Works with Corporate iT to define forward-looking strategy and roadmap.- Creates standards, processes, and guidelines to document and support business use of iT capabilities.- Works with business partners to develop and evaluate cost-benefit and ROi analyses.- Participates in the execution of intake and prioritization exercises.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all company matters.
- Responsible for the creating, managing, and executing CRM campaign programs. - Maintains and updates the customer database within the casino management system (CMS).- Assists with managing marketing reinvestment strategy for CRM campaign programs. - Manages database marketing requests and fulfillment of trackable offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Assists with managing marketing reinvestment strategy for CRM campaign programs.- Responsible for database marketing requests and fulfillment of tracking offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Responsible for verifying offers and ensures accuracy for market distribution.- Creates and analyzes reports. Makes recommendations for improvement as needed.- Assists with creation, management, and execution of CRM campaign events.- Ensures CRM marketing campaigns are delivered on time and on budget.- Responsible for tracking expenses related to CRM marketing programs and supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Takes customer and Team Members calls related to CRM campaign initiatives. Answers questions accordingly and makes recommendations for improvement based upon feedback.- Manages relationships with outside vendors to ensure timely, accurate and cost-effective production of campaigns.- Responsible for the data integrity of customer database.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.- Maintains strict confidentiality in all departmental and company matters.
- Performs comprehensive analysis of CRM campaign and market research data. Makes recommendations for improvement and delivers information based upon analysis findings.- Utilizes business intelligence reporting tool and SQL to construct marketing performance analytics as required. - Analyzes customer data, defines actionable segments and creates targeted lifetime value/customer life-cycle engagement campaigns and programs. Makes recommendations for campaigns based upon findings.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Partners with the Director to lead the development, execution and management of the CRM strategy. This includes but not limited to the development and execution of omni channel loyalty marketing and CRM initiatives to optimize acquisition, retention, win-back, dynamic personalization and promotional strategies. - Defines combined functionality of new and existing marketing channels. Develops realistic and executable road maps for successful function. - Prepares analysis for measuring marketing performance across the property including but limited to areas of CRM Marketing, customer loyalty program, promotions, amenity offers, internet/social media engagement.- Serves as a liaison between business units and Project Team in all areas of support and enhancements. - Leads the analysis and business requirement gathering to develop detailed functional requirements for project scopes. - Creates clear, concise, and complete functional specifications and requirements documents.- Collaborates with BI team to test and verify that solutions will be successful.- Maintains current knowledge of emerging CRM (i.e. Salesforce or Tableau), app technologies, and solutions. - Provides training support to end users of business intelligence reporting and CRM tools as needed.- Maintains CRM dashboards. Troubleshoots as needed and escalates issues to Manager.- Performs data mining for campaigns and audits according to established guidelines. Presents information and makes recommendations for improvement. - Develops database queries for counts and lists of records based upon real time analytics. Runs queries and develops detailed reporting upon findings. Makes recommendations for database improvement.- Prepares ad-hoc reporting.- Identifies performance opportunities across marketing initiatives. Develops and presents recommendations for improvement.- Creates presentations for budget meetings and operational reviews.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
This role is Remote. A Senior Staff Accountant provides financial support to various property operating departments including the property finance department in reporting accurate financial information, financial analysis, and special projects as assigned. This position will assist in the accurate and timely preparation of property financial statements in a centralized environment. Provide supervision, training, and guidance as needed to staff accountants. Maintain accounting records in accordance with General Accepted Accounting Principles (GAAP) and company policy. This position is remote. - Analyzes, reviews, and posts standard recurring journal entries that are prepared by a staff accountant. Communicates, coaches and recommend changes as needed for entries that are not prepared correctly.- Reviews and approves account reconciliations that are prepared by staff accountants. Analyzes the accounts, makes decisions on resolutions for reconciling items and recommends appropriate resolution for reconciling items when needed.- Provides training and supervision to staff accountants that include giving input on team member reviews.- Prepares complete accurate and timely financial statements and reports for management staff, Auditors, regulatory agencies and financial institutions.- Assists managers in interpreting departmental financial statements; ensures adequate and accurate information is provided to promote an understanding of the financial statements.- Assists internal, contracted and regulatory Auditors in their examination of accounting records to ensure that Auditors receive adequate information for effective inspections for assigned locations.- Identifies inconsistencies in accounting treatment or procedures across properties and recommends and implements changes to ensure cross property analysis can be completed correctly.- Communicates and coordinates with property accounting departments to ensure intercompany accounts are balanced and reconciled.- Preparation, review and submission of tax filings.- General accounting duties and other special projects as assigned.
- Analyze financial information detailing assets, liabilities, and capital, to prepare financial statements, and other reports to summarize and interpret current and projected company financial position for other managers.- Compile and analyze financial information to prepare entries/reconciliations and explain fluctuations to general ledger accounts.- Maintain strict confidentiality in all company matters.