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Search Results Page 47 of 57

Responsibilities:- Adheres to all departmental and property policies and procedures regarding guest service standards. -- Greets and welcomes each guest seated in assigned station.  -- Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. -- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation).  -- Suggests items to guests based on expressed guest preferences.  -- Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards. -- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. -- Resolves service issues according to established...
Job ID
2023-113245
Type
Regular Full-Time
Category
Food & Beverage
Property
Hollywood Casino Lawrenceburg
Job Locations
US-IN-Lawrenceburg
1. Encourages customers to use the myChoice card, explaining the advantages of the card, as well as promoting the usage. 2. Explains complimentary structure, as well as how and why customers qualify for different levels of complimentary; determines complimentaries to be awarded and issues complimentaries based upon player activity. 3. Builds and retains customer relations for our 4 and 5 Star guests. 4. Awards customer complimentaries based on gaming action and program guidelines. 5. Coordinates guest rooms, meals and show reservations, and assists guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort. 6. Assists in the organization of special functions (parties, tournaments, etc.) and is...
Job ID
2024-120366
Type
Regular Full-Time
Category
Player Development
Property
L'auberge Casino Resort Lake Charles
Job Locations
US-LA-Lake Charles
- Travels to VGT locations exchanging cash boxes, replenishing ticket paper, and servicing bill validators and ticket printers.  - Responsible for performing minor resets of video gaming terminals.  - Responsible for replenishing and servicing ticket redemption units and performing all duties as required for the route cash collection process. - This position is responsible for providing a high level of customer service to clients and employees and upholding company standards of customer service.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Understands and adheres to all company standards, policies, and procedures. - Completes required training and development...
Job ID
2024-118182
Type
Regular Full-Time
Category
Casino Operations
Property
Hollywood Casino at Penn National Race Course
Job Locations
US-PA-Grantville
The Service Technician is responsible for providing timely and friendly service to all PSG locations, while repairing all VGT and Coin Operations equipment across their assigned route.  ESSENTIAL RESPONSIBILITIES - This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service- Understand and adhere to all company standards, policies, and procedures - Completes required training and development objectives within the assigned time frame - Projects a positive image of the company at all times - Ability to collaborate and work within a team-oriented environment - Ability to accurately prioritize, organize and complete multiple tasks - Handle Slot Machine malfunctions- Assist Route...
Job ID
2024-117451
Type
Regular Full-Time
Category
Casino Operations
Property
Prairie State Gaming
Job Locations
US-IL-Effingham
The Service Technician is responsible for providing timely and friendly service to all PSG locations, while repairing all VGT and Coin Operations equipment across their assigned route.  ESSENTIAL RESPONSIBILITIES - This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service- Understand and adhere to all company standards, policies, and procedures - Completes required training and development objectives within the assigned time frame - Projects a positive image of the company at all times - Ability to collaborate and work within a team-oriented environment - Ability to accurately prioritize, organize and complete multiple tasks - Handle Slot Machine malfunctions- Assist Route...
Job ID
2024-120289
Type
Regular Full-Time
Property
Prairie State Gaming
Job Locations
US-IL-Rockford
The Service Technician is responsible for providing timely and friendly service to all PSG locations, while repairing all VGT and Coin Operations equipment across their assigned route.  ESSENTIAL RESPONSIBILITIES - This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service- Understand and adhere to all company standards, policies, and procedures - Completes required training and development objectives within the assigned time frame - Projects a positive image of the company at all times - Ability to collaborate and work within a team-oriented environment - Ability to accurately prioritize, organize and complete multiple tasks - Handle Slot Machine malfunctions- Assist Route...
Job ID
2024-115811
Type
Regular Full-Time
Category
Casino Operations
Property
Prairie State Gaming
Job Locations
US-IL-Chicago
Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.). Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. Greets guests and shines shoes while providing excellent customer service. Offers assistance and / or instruction in the use of Baber Shop. Completes...
Job ID
2023-114370
Type
Regular Part-Time
Category
Hotel Operations & Retail
Property
L'auberge Casino Resort Lake Charles
Job Locations
US-LA-Lake Charles
- Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues...
Job ID
2024-115880
Type
Regular Full-Time
Category
Casino Operations
Property
Boomtown New Orleans
Job Locations
US-LA-Harvey
- Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with...
Job ID
2024-119218
Type
Regular Full-Time
Category
Casino Operations
Property
Ameristar Casino Hotel Council Bluffs
Job Locations
US-IA-Council Bluffs
 DUAL RATED SUPERVISOR- TWO SHIFTS A WEEK!- Promote and maintain all steps of the ACES Customer Service program with each patron and employee you may come in contact with.- Uses exceptional interpersonal skills to provide outstanding customer service to external and internal guests.- Maintains a high level of productivity.- Communicates openly with others to aid in the smooth operation of the gaming facility.- Pays close attention to detail by accurately completing paperwork and ensures the volume of work produced in the relation to reasonable expectations.- Must have basic computer skills. This position uses the computer for ACSC functions. - Other duties may be assigned.
Job ID
2024-118588
Type
Regular Full-Time
Category
Casino Operations
Property
Hollywood Casino Bangor
Job Locations
US-ME-Bangor
- Encourages and gets results from peers/players to have fun - Proven ability to accommodate the Slot Attendant position - Pro-actively encourage players to have fun and enhance players’ experience - Responsible for recognizing and explaining simple Ci/CO/TOTi jams - Proactively celebrate and encourage Publicity releases for appropriate jackpots - Enthusiastically celebrates jackpots with guest and co-workers by singing, dancing, getting surrounding guests to join in, by wearing funny items or other activities to elevate the excitement levels - Actively looking for players who have questions and/or issues with games - Encourages the priority of lights: 1) Change, 2) Hopper/Ticket Fills, 3) Jackpots, all of which are mandated by tier status 1) Diamond, 2) Platinum, 3) Gold...
Job ID
2024-120401
Type
Regular Part-Time
Category
Casino Operations
Property
Argosy Casino Hotel & Spa Riverside
Job Locations
US-MO-Riverside
ESSENTIAL DUTIES AND RESPONSIBILITIES- Maintain clear and open communications with customers and managers/supervisors.- Be knowledgeable of players’ club and encourage guest participation.- Respond to machine tilts, malfunctions and determine if maintenance is needed.- Perform minor maintenance/repairs on slot machines.- Fill ticket printers and stock ticket paper.- Respond to machines with jackpot and determine if jackpot is valid.- Perform dispatching duties when needed in circumstances when Mobile Attendant is not functional or temporarily inactive.- Circulate throughout assigned area(s) keeping conversations with team members to a minimum while focusing on opportunities to interact with the guests.- Work to build relationships with existing customers and work to...
Job ID
2024-120618
Type
Regular Full-Time
Category
Casino Operations
Property
Hollywood Casino at Kansas Speedway
Job Locations
US-KS-Kansas City
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Exchange currency for guest- Responsible for the monitoring of slot machine activity- Perform routine machine repairs and service, including jackpot and ticket fill process and responding to change lights.- Print replacement and issue new Marquee Rewards cards- Closely monitor customer needs by visibly circulating and interacting with patrons- Must be knowledgeable of all special events and promotions available to customers- Must at all times demonstrate friendly, ethical cooperative behavior with customers and co-workers- Actively seeking out...
Job ID
2024-119164
Type
Regular Part-Time
Category
Casino Operations
Property
Plainridge Park Casino
Job Locations
US-MA-Plainville
A Slot Attendant is responsible for fulfilling the service needs of slot players while ensuring an exceptional experience for all guests; works at a fast-pace and require operational savvy along with unwavering enthusiasm and resilience. An eagerness to serve coupled with the ability to be accurate while efficient is the mark of a great Greektown Casino-Hotel Slot Attendant Team Member.   Essential Functions - Provides guest service and support by maintaining high visibility on the floor- Delivers exceptional guest service through smiling, making eye contact, and verbally greeting all guests and team members- Displays a sense of urgency at all times to minimize wait times; maintains a quick and purposeful pace- Respond to guest needs, including slot machine inquiries, slot...
Job ID
2023-112108
Type
Regular Part-Time
Category
Casino Operations
Property
Hollywood Casino at Greektown
Job Locations
US-MI-Detroit
- Meets and greets slot players to establish direct customer relationships and educate the guests on the benefits of the GT Rewards Program.- Enroll new members and educate them regarding the benefits of the GT Rewards- Acquire new members and assure repeat business- Answer phones and respond to inquiries- Takes reservations- Promote and work events as needed- Contact Hosts when needed- Work casino floor on a rotating basis to introduce guests to the slot club- Take promotional pictures of Jackpot Winners and complete photo release forms- Comply with all health and safety standards- Comply with company policies, procedures, rules, regulations, and be available to work on a regular basis- Ensure that Superior Guest Service levels are met according to Standard...
Job ID
2024-116137
Type
Regular Part-Time
Category
Marketing & Entertainment
Property
Hollywood Casino at Greektown
Job Locations
US-MI-Detroit
General Accountabilities:- Provides cash handling service to casino patrons.- Pays and verifies jackpots on slot machines according to established procedures.- Promotes the Players Club card program; understands current card benefits and information and presents program to customers.- Communicates all customer service issues to key personnel.- Responsible for assigned casino funds and proper handling of funds exchanges.- Performs customer booth transactions.- Assists in training new personnel as needed.- Monitors work areas to ensure cleanliness standards are met and customer requests are addressed and resolved.- Assists patrons with general questions concerning the casino.- Performs all other related and compatible duties as assigned.- Maintains strict...
Job ID
2024-119711
Type
Regular Part-Time
Category
Casino Operations
Property
Boomtown Bossier City
Job Locations
US-LA-Bossier City
-  Adheres to all departmental and property policies and procedures regarding guest service standards. - Provides cash handling service to casino patrons. - Pays and verifies jackpots on slot machines according to established procedures. - Promotes the Players Club card program; understands current card benefits and information and presents program to customers. - Communicates all customer service issues to key personnel. - Responsible for assigned casino funds and proper handling of funds exchanges. - Performs customer booth transactions. - Assists in training new personnel as needed. - Monitors work areas to ensure cleanliness standards are met and customer requests are addressed and resolved. - Assists patrons with general questions concerning the casino. -...
Job ID
2024-120495
Type
Regular Full-Time
Category
Casino Operations
Property
Boomtown New Orleans
Job Locations
US-LA-Harvey
Prairie State Gaming is one of the largest, most respected video gaming terminal operators in Illinois. Our operations include more than 2,000 gaming terminals across a network of more than 400 bar and retail gaming establishments in the state. Prairie State Gaming is the only Illinois video gaming terminal operator with the financial strength to quickly roll out your games, to back them with the best-in-class support, and the experience to operate in a highly regulated environment.  ESSENTIAL RESPONSIBILITIES - Current Illinois Terminal Handler or Technician license or must be able to become licensed by the Illinois Gaming Board within 90 days of start date- Collect money from slot machines and fill machines- Repair slot machines
Job ID
2023-114210
Type
Regular Full-Time
Category
Accounting & Finance
Property
Prairie State Gaming
Job Locations
US-IL-Chicago
SUMMARY: Provide excellent guest service on paying out jackpots and handling minor slot machine malfunctions.  Serve beverages to casino guests in a prompt and friendly manner to ensure their satisfaction by providing excellent service to customers.  Assist casino customers by promoting the Mychoice reward program and its benefits through customer sign-ups.    ESSENTiAL DUTiES & RESPONSiBiLiTiES: - Promote and maintain all steps in the customer service program with each patron and employee you may come in contact with - Handle jackpot requests and transactions. - Replenish slot machine printer paper on all slot products. - Reset machines and repair minor malfunctions. - Count and verify change bank amounts. - Take orders and serve non-alcoholic drinks to customers on the casino floor. -...
Job ID
2024-119553
Type
Regular Part-Time
Category
Casino Operations
Property
Zia Park Casino Hotel Racetrack
Job Locations
US-NM-Hobbs
Ensures that all paperwork i.e.; logs, jackpot tickets, W2G’s are documented completely and accurately.  Ensures regulatory compliance in all transactions on the Slot Floor.  Monitors Slot Floor constantly.  interacts with Guests to address complaints, resolve problems and to promote goodwill.  Performs minor maintenance on Slot machines.  Performs Jackpot payouts properly according to department standards.  Safeguards the assets of the company.  Performs miscellaneous tasks as required or requested.  Performs all duties according to MS Gaming regulations as it pertains to the segregation of duties. Other duties may be assigned.  
Job ID
2024-115998
Type
Regular Part-Time
Category
Casino Operations
Property
Hollywood Casino Tunica
Job Locations
US-MS-Tunica Resorts

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