Start, Refresh or Enhance Your Casino Career!We are currently looking for energetic and outgoing candidates to enroll in Paid Dealer School to join the best at Ameristar East Chicago! Sign-On Bonus - up to $5,000 with endless growth opportunities!!Full-time and Part-time schedules availableNo cost for Dealer School – we pay you to learn Dealer School is paid at $7.25 per hour Once successful completion of Dealer School, you will be offered an hourly wage, plus tips.Team Members will receive:- $500 Sign-on Bonus at start date - $2,000 potential within the first 90 days- $2,500 potential within the balance of your first year Total Sign-On Earning Potential $5,000!! Growth Opportunity: Ameristar East Chicago is committed to the growth and development of its Team Members. As you master your skill set, you will have the opportunity to learn new games and make more money. - Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection and game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience.- Ensures payouts are made quickly and accurately.- Fills and credits tables by verification of cheques.- Opens and closes tables according to established guidelines and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Performs general carpentry work, frames walls, hangs drywall, builds shelves, lays carpet, etc. - Maintains the appearance of the exterior of the facility including siding, signs, and driveway surfaces. - Maintains the proper identification markings for exits, cautions areas, and any other needs of signage. - Handles any emergencies quickly in order to prevent the shut down or disruption in the operation of the facility. - Removes snow from sidewalks, parking lots, stairs, ramp ways, exits, pavilion facilities, and restaurant facilities.- Effectively responds to manager’s requests in all areas of customer interaction and customer concerns.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
MAJOR JOB DUTIES:Duties include, but are not limited to the following: - Prepare fruits and vegetables for serving, by washing, peeling, cutting, and placing items in their respective refrigerators for future use. - Prepare a variety of cold meats and seafood items such as cracking or removing the shell from seafood, slicing cold cuts for serving, and breading fish. - Prepare various menu items and garnish them accordingly. - Prepare toast, pancakes, and hour d’oeuvres, both hot and cold. - Dish up and garnish all desserts, such as ice cream, sodas, pies, cakes and fruit cups. - Responsible for conserving waste and utilizing all products and byproducts to facilitate a lower food cost. - Operate small kitchen equipment such as mixers, slicers, and cutters. - Must provide courteous and friendly service to all staff. - Performs related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Sells baked goods at the Bakery counter and provides cashiering services to patrons. - Computes bill on P.O.S. System or adding machine, makes change, and issues receipt. - Responsible for becoming familiar with menu, preparation of food, and prices. - Gives cash refunds or Credit memorandums as directed by Supervisor/Manager. - Follows all cash handling procedures. - Responsible for working with the Bakery when baked goods need to be stocked. - Responsible for making coffee and espresso drinks. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Blends colors for icings and for shaped sugar ornaments and statuaries. - Prepares a variety of pastry and dessert items in an appealing and tasty manner. - Decorates cakes and pastries with designs, using icing bag or handmade paper cone. - Prepares cakes by trimming uneven surfaces, spreading icing between layers and decorating the surface of the cake. - Creatively decorates all cakes, tarts, and pastries as well as special order items. - Assists with the production of all mandatory bakery products (parfaits, cake slices, bars, cupcakes, etc.) - Maintain the highest level of kitchen cleanliness and organization. - Respond to work requests from other departments, on an as-needed basis. - Follows and complies with all applicable health and sanitation procedures and adheres to safe work practices. - Operates and sanitizes all equipment in a safe and proper manner. - Puts the orders in time sequence and checks for any problem orders as well as petite four orders. - Order all raw materials needed to maintain production of required volume. - Must provide courteous and friendly service to all vendors and staff. - Performs related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
Responsible for preparation of bi-weekly payroll for 2 or more companies, in multiple jurisdictions and union environments. - Completes the payroll process for locations of responsibility, utilizing Kronos timekeeping and Ultimate Software. Checks figures for accuracy and necessary approvals; posts data to records for payroll processing ensuring an accurate and balanced payroll.- Responsible for understanding the pay practices associated with the property and verifying timecard calculation is accurate, ability to research questions regarding tip calculations as it impacts the employee timecard.- Reviews a variety of payroll source documents, identifies and reconciles discrepancies including time records and other related documents to ensure the accuracy of payroll processing.- Review garnishments, assist with tax and garnishment team on responses to agencies and interrogatories when needed.- Communicates with the Human Resources Department to ensure the integrity of the payroll data including data related to new hires, terminations, transfers and rate changes. Makes updates as necessary. - Maintain appropriate records, files and documentation for payroll and timekeeping system and relative audits.- Research and resolve questions as they relate to payroll information.- Processes any special payrolls including and not limited to the annual bonus and year-end adjustment payrolls.- Assist with month-end, quarter-end, and year-end functions as needed.- Special projects as deemed necessary by Shared Services Payroll Assistant Manager.- Duties and tasks are varied and complex, are performed under general supervision, and typically require originality and/or ingenuity.
General Accountabilities: - Develops and implements all Margaritaville Casino Resort Bossier City Guest Satisfaction Standards to all guests and all fellow employees.- Must be entertaining and interact with guests when working on the line.- Attends departmental orientation prior to beginning work in the department.- Creates a positive guest employee experience. Smiles, and is helpful and friendly.- Answers questions, takes responsibility to get answers, and anticipates our guests’ needs and problems.- Execution of all food production as determined by the Sous Chef through production sheets.- Practices a “clean as you go” work ethic and utilize proper food handling techniques (i.e., wearing plastic gloves and proper uniform, including hat and clean kitchen towels).- Prepares the proper amounts of food as requested by the Sous Chef.- Conducts self in a highly professional manner at all times.- Communicates with Stewards on all equipment cleaning needs.- Handles any special request made by the Sous Chef or external guest.- Maintains Margaritaville Casino’s food quality specifications as determined by the standard recipe.- Maintains a waste-free department by controlling production and utilizing returned food.- Responsible for the cleanliness of immediate work area and the process walk-in cooler.- Completes attendance of Serv-Safe class if offered.- Cuts, dices, and chops various food products.- Using recipes, creates sauces, stocks, and pizza dough.- Be aware of rotation and sanitation guidelines.- Organizes and clean coolers, storerooms, and freezers as necessary.- Ability to grill items to specific temperatures.- Must work on prep and “mise en place” items when not working on the line.- Needs to understand the fundamentals of house made dough from proofing to working on finished product, rounding, etc. - Ability to work a brick oven, stretch dough, top pizza, and cook pizza in oven.- Ability to help fellow employees accomplish their goals when possible.- Must attend all mandatory classes and meetings as scheduled.- Ability to follow all recipes and plating pictures without deviation unless requested by the guest.- Portion controls various items using scales and other dry and wet measuring techniques.This is a Full-Time role
- Responsible for supervising and managing P&A staff, develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Has oversight for both Plainridge Park Casino and Hollywood Casino Hotel Bangor- Primarily responsible for short and long-term financial analysis for both properties including labor and financial data reporting. Exercises discretion and independent judgment within the Manager of Business Planning and Analysis function.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving deadlines.- Assists in the budget process for the department by providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Calculates profitability of marketing programs; analyzes results to identify opportunities for improving efficiency of marketing expenditures and communicates findings to Executive team. - Oversees all aspects of preparing the annual budget.- Compares actual operating results to budget and prior year; summarizes key findings and communicates to Executive Management; makes recommendation for improving EBITDA.- Develops presentations for budget meetings and operational reviews.- Presents and discusses analyses with high-level executives from Corporate and from the property.- Develops, maintains, and distributes key operating metrics to evaluate attainment of company’s operating, service, and financial objectives.- Monitors labor costs and identifies opportunities to improve efficiencies. - Performs queries of various databases to extract data for use in analysis.- Prepares ad-hoc analyses as needed. - Maintains compliance with Gaming Commission requirements, for Massachusetts and Maine, the company’s System of internal Controls, and Sarbanes-Oxley requirements. -- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.- Maintains strict confidentiality in all departmental and company matters.
- Responsible for assisting with supervision of staff and the overall daily management of a designated shift in the Sportsbook department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Shares responsibility for the overall integrity of daily operations on assigned shift.- Closes out tellers at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately.- Sends out daily reports as required.- Verifies cash drawers, completes reports, rate casino customer activity, and monitor sports book for suspicious activity.- Prepares and stocks all the daily sports sheets. - Explains wagering rules, including betting lines and odds, and procedures to guests as needed.- Notifies leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity.- Approves and denies wagers from guests, as permitted.- Updates and maintains all customer sheets.- Monitors all monies being wagered and updates the betting odds according to policy.- Understanding of wagering rules, including betting lines and odds, and procedures to guests.- Assists with the management of processes for all pari-mutuel wages in the tote system. - Assists with the management of writing, verifying, and making payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Monitors Sports tickets in an accurate and timely manner.- Monitors player tracking cards.- Verifies tickets and payoffs.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Monitors operation supply inventory on assigned shift. Notifies manager of issues.- Prepares/reviews currency transactions reports in absence of Manager on assigned shift.- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department for which this position is responsible.- Safeguards all cage assets.- Assists in acquisition of new players through the continuous promotion of the Rewards program and the special benefits of card membership.- Verifies vault accountability at end of shift on assigned shift.- Verifies credit line availability in absence of Manager on assigned shift.- Verification of main bank and window cashier drawers.- Authorizes checks.- Prepares customer deposit and safekeeping log.- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.- Exhibits a friendly, helpful and courteous manner when dealing with guests and fellow team members.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
- Explain wagering rules, including betting lines and odds, and procedures to guests.- Efficiently and accurately processes all pari-mutuel wages in the tote system. - Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Write Sports tickets in an accurate and timely manner.- Create and enter player tracking cards.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Exchanges cash and coins in accordance with established procedures.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures.- Assists guests with credit applications.- Verifies credit approval for casino departments.- Performs credit card cash advances.- Issues and receives payments.- Cash personal, travelers, and payroll checks in compliance with approved procedures.- Counts down bank or window at end of each shift and reconciles to the draw amount.- Completes a blind drop on all revenues collected during the shift. - Operates assigned bank or window according to department and regulatory guidelines. - Completes all required shift paperwork according to internal control standards. - Records any applicable cash transactions that are required by Federal Law - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties.- Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.- Manages difficult guest situations; Responds promptly to guest needs; Seeks guest feedback to improve service; Responds to requests for service and assistance; Meets commitments.- Stocks stations with adequate supplies; keeps all stations neat and clean.- This job description is not intended to be all-inclusive and Team Members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Dayton reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
- Explain wagering rules, including betting lines and odds, and procedures to guests.- Efficiently and accurately processes all pari-mutuel wages in the tote system. - Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Write Sports tickets in an accurate and timely manner.- Create and enter player tracking cards.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Exchanges cash and coins in accordance with established procedures.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures.- Assists guests with credit applications.- Verifies credit approval for casino departments.- Performs credit card cash advances.- Issues and receives payments.- Cash personal, travelers, and payroll checks in compliance with approved procedures.- Counts down bank or window at end of each shift and reconciles to the draw amount.- Completes a blind drop on all revenues collected during the shift. - Operates assigned bank or window according to department and regulatory guidelines. - Completes all required shift paperwork according to internal control standards. - Records any applicable cash transactions that are required by Federal Law - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties.- Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.- Manages difficult guest situations; Responds promptly to guest needs; Seeks guest feedback to improve service; Responds to requests for service and assistance; Meets commitments.- Stocks stations with adequate supplies; keeps all stations neat and clean.- This job description is not intended to be all-inclusive and Team Members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Dayton reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
- Explain wagering rules, including betting lines and odds, and procedures to guests.- Efficiently and accurately processes all pari-mutuel wages in the tote system. - Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Write Sports tickets in an accurate and timely manner.- Create and enter player tracking cards.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Exchanges cash and coins in accordance with established procedures.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures.- Assists guests with credit applications.- Verifies credit approval for casino departments.- Performs credit card cash advances.- Issues and receives payments.- Cash personal, travelers, and payroll checks in compliance with approved procedures.- Counts down bank or window at end of each shift and reconciles to the draw amount.- Completes a blind drop on all revenues collected during the shift. - Operates assigned bank or window according to department and regulatory guidelines. - Completes all required shift paperwork according to internal control standards. - Records any applicable cash transactions that are required by Federal Law - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties.- Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.- Manages difficult guest situations; Responds promptly to guest needs; Seeks guest feedback to improve service; Responds to requests for service and assistance; Meets commitments.- Stocks stations with adequate supplies; keeps all stations neat and clean.- This job description is not intended to be all-inclusive and Team Members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
- Responsible for assisting in planning, implementation, and execution of promotions and special events. - Attends regularly scheduled meetings with Sales and Food & Beverage to coordinate on property functions. - Effectively communicates all details of special events and promotions to the property via communication boards and e-mail. - Coordinates support from other departments to ensure the execution and awareness of promotions and special events through regularly scheduled meetings. - Coordinates rules with management, iGC, and attorneys regarding legalities of sweepstakes and drawings. - Adheres to regulatory, departmental, and company policies in an ethical manner. - Responsible for ordering promotional and special events items and maintains budget by utilizing cost efficient vendors and supplies. - Maintains and updates tracking of all records as well as compiles cost and revenue of each promotion and event for final analysis. - Maintains, files, and organizes all appropriate documents.
- Develop and manage the player development area to cultivate relationships with high worth casino guests.- Launch and oversee programs to enable property to recognize and reward ViP players.- Develop and implement ViP player programming to build casino business.- Provide suggestions to management for player promotions, customer acquisition, player development, and enhancement of customer service experience.- Responsible for ensuring business growth and satisfaction of revenue objectives.- Coach hosts to build player relationships with new, maintenance and inactive players.- Administer player coding in Salesforce, and monitor progress.- Develop and administer incentive program.- Launch and oversee programs and policies to enable property to recognize and reward ViP players.- Develop and implement ViP player discretionary comping guidelines.- Prepare and distribute daily and weekly reports for own department, other departments and management.- Provide weekly/monthly budget forecasts.- Serves as point person in the resolution of customer complaints and service recoveries.- Develops, directs and evaluates policies, procedures and job performance.- Directs the appropriate flow of information to employees and upper management.- Management accountability for all team members for day to day and long term operations to include hiring, training and developing employees.- Maintains department scheduling.- Maintain compliance with policies and procedures.- Ensures adherence to service standards.- Maintains budgetary control for department.- Performs all related duties as directed by management.
- Providing a “Wow” experience for every guest, every time, per the Red Carpet Customer Service Program. - Develops a thorough understanding of player's club and remains current on all promotions and events. - Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy. - Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions, and respond to service issues at the TRU's and Coin Max. - Runs reports and verification information for patron Credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations. - Demonstrates proficiency in AS400 menus, internal Controls, ACSC system, departmental policies/procedures, Federal Title 31 regulations, and any other functions associated with the successful operation of the Cashiers Cage and Hollywood Casino. - Serves as property ambassador and has solid overall knowledge of the property, including the casino. - Develops and maintains good relationships with loyal players in order to maximize opportunity for personalized experience and return visits.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Process cash transactions for casino customers and.- Be knowledgeable and comply with Title 31 regulations.- Enroll patrons into Players Club, issue patrons Players Club cards, maintain accurate player tracking information and assist the Marketing Department with all casino promotions.- Answer phone calls with proper phone etiquette. - Cash customer checks and ensure guest information is accurate - Balance cash drawers. Ensure that the drawers are at appropriate impressed amount at beginning and end of each shift.- Perform buys with main bank to keep drawer stocked throughout current shift and for the next shift.- Complete all necessary paperwork.- Meet department uniform, appearance and grooming requirements.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies.- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.- Attend all department meetings and training programs as directed.
- Responsible for supervising staff and the overall daily management of a designated shift.- Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise.- Assists with guest inquiries while monitoring and applying service recovery within authorized levels.- Assist in acquisition of new players through the continuous promotion of the Marquee Rewards card program and the special benefits of card membership.- Monitors operation supply inventory on assigned shift. Notifies manager of issues.- Review and approve cage documentation based on established levels of authorization in absence of Shift Manager.- Prepare/review currency transactions reports in absence of Shift Manager on assigned shift.- Verify vault accountability at end of shift on assigned shift.- Verify Credit line availability in absence of Shift Manager on assigned shift.- Verification of main bank and window cashier drawers.- Authorizing checks.- Prepare customer deposit and safekeeping log.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures. - Maintains strict confidentiality in all departmental and company matters.
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. . - Assists with guest inquiries while monitoring and applying service recovery within authorized levels. - Reviews and approves Cage documentation based on established levels of authorization in absence of Shift Manager. - Prepares/reviews currency transactions reports in absence of Shift Manager on assigned shift. - Verifies vault accountability at end of shift. - Verifies Credit line availability in absence of Shift Manager on assigned shift. - Responsible for verification of main bank and window cashier drawers. - Responsible for authorizing checks. - Prepares customer deposit and safekeeping log. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures. - Maintains strict confidentiality in all departmental and company matters.
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. . - Assists with guest inquiries while monitoring and applying service recovery within authorized levels. - Assist in acquisition of new players through the continuous promotion of the Marquee Rewards card program and the special benefits of card membership. - Monitors operation supply inventory on assigned shift. Notifies manager of issues. - Review and approve cage documentation based on established levels of authorization in absence of Shift Manager. - Prepare/review currency transactions reports in absence of Shift Manager on assigned shift. - Verify vault accountability at end of shift on assigned shift. - Verify Credit line availability in absence of Shift Manager on assigned shift. - Verification of main bank and window cashier drawers. - Authorizing checks. - Prepare customer deposit and safekeeping log. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures. - Maintains strict confidentiality in all departmental and company matters.
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists with guest inquiries while monitoring and applying service recovery within authorized levels. - Reviews and approves Cage documentation based on established levels of authorization in absence of Shift Manager.- Prepares/reviews currency transactions reports in absence of Shift Manager on assigned shift.- Verifies vault accountability at end of shift.- Verifies Credit line availability in absence of Shift Manager on assigned shift.- Responsible for verification of main bank and window cashier drawers.- Responsible for authorizing checks.- Prepares customer deposit and safekeeping log.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures. - Maintains strict confidentiality in all departmental and company matters.
