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SUMMARY: Greet and seat guests in restaurant in a courteous and timely manner, and ensure that they receive quality food and service. ESSENTIAL RESPONSIBILITIES include the following. - Answer the phone. Take reservations, answer inquiries, take messages. - Seat guests, greet and show them to seats.- Maintain service in dining area. Check on customers periodically to ensure customer satisfaction with the food, service, etc.- Assist with side work of servers and bussers (e.g., napkin folding, silverware polishing).- Assist servers with set up tasks: wipe down station; straighten, polish, and roll silverware; wipe down and polish stem ware; refill condiments; wipe tables and chairs; check linens, etc.- Assist servers with closing tasks: reset station for next shift,...
- Serve food and drink to guests; Fast paced beverage service.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Keeps designated working area clean and organized; assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards.- Knows and promotes current casino events and programs.
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitor guest consumption of alcohol and intervenes as needed according to company policy and T.I.P.S training.- Promote gaming events and promotions.- Must process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Maintain a clean and stocked workstation.- Comply with state, company, and department policies and regulations.- Must have open availability including all...
Responsibilities:- Adheres to all departmental and property policies and procedures regarding guest service standards. -- Greets and welcomes each guest seated in assigned station. -- Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. -- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). -- Suggests items to guests based on expressed guest preferences. -- Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards. -- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. -- Resolves service issues according to established...
The Sports book attendant is a front facing, guest service positon. Attendants will have a basic understanding of sports and betting structures. The attendant will assist guest placing/redeeming bets at the Sports Book counter or at the Sport Book kiosk. The Sports Book attendant will report to the sports book supervisor.- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Write Sports tickets in an accurate and...
The Sports Book supervisor will have an understanding of Sports Book betting structures and back of the house systems. Sports Book supervisor will monitor the Sports Book operation, providing assistance to the Sports Book attendants, and guests. Supervisors will monitor transactions ensuring property Title 31 compliance. The Sports Book supervisor will report to the Sports Book Managers. SUPERVISORY RESPONSIBILITIES- Monitor and supervise Sports Book team for adherence to company policies, procedures, Title 31 and minimum internal control standards, and applicable jurisdiction regulations and laws- Close out drawer/vault attendants at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately- Verifying cash...
Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.Write Sports tickets in an accurate and timely manner.Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures.Explain wagering rules, including betting lines and odds, and procedures to guests.Provide information and...
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Writes tickets and processes cash winning tickets. - Handles customer questions and disputes according to established guidelines. - Counts cash at the beginning and end of each shift; adheres to all financial controls.- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in betting. - Consistently builds and maintains rapport with guests.- Adheres to all internal controls, compliance policies, gaming regulations, and Gaming Control Board reporting requirements.- Calls for MTL support when writing bets requiring MTL paperwork.- Anticipates and acts on the needs of the customer; seeks and responds...
- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Write Sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures- Explain wagering rules, including betting lines and odds, and procedures to guests- Provide...
- Takes food and drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff- Engages in friendly conversations with guest whenever possible- Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant- Keeps designated working area clean and organized, and assists in maintaining...
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Monitor and supervise Sports Book team for adherence to company policies, procedures, Title 31 and minimum internal control standards, and applicable jurisdiction regulations and laws- Close out ticket writers at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately- Verifying cash drawers, complete reports, rate casino customer activity, and monitor sports book for suspicious activity- Prepare and stock all the daily sports sheets- Ensure compliance with currency transaction...
Essential Responsibilities:- Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.- Create and enter player tracking cards on-site, online, and digitally.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Exchanges cash and coins in accordance with established procedures.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures. Counts down bank or window at end of each shift and reconciles.- Completes...
Essential Responsibilities:- Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.- Create and enter player tracking cards on-site, online, and digitally.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Exchanges cash and coins in accordance with established procedures.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures. Counts down bank or window at end of each shift and reconciles.- Completes...
- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Write Sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures- Explain wagering rules, including betting lines and odds, and procedures to guests- Provide...
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sportsbook stations with adequate supplies; keeps all stations neat and clean.- Write sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures- Explain wagering...
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sportsbook stations with adequate supplies; keeps all stations neat and clean.- Write sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures- Explain wagering...
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sportsbook stations with adequate supplies; keeps all stations neat and clean.- Write sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures- Explain wagering...
General Accountabilities:- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Write Sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures.- Explain wagering rules, including betting lines and odds, and procedures to...
- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Write Sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures- Explain wagering rules, including betting lines and odds, and procedures to guests- Provide...
- Develops a thorough understanding of player’s club and remains current on all promotions and events. - Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player’s club in a positive, helpful manner to maintain accuracy. - Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for front money deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions and respond to service issues at the TRU’s and Coin Max. - Runs reports and verification information for patron credit line requests in accordance with directive...