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- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. . - Assists with guest inquiries while monitoring and applying service recovery within authorized levels. - Assist in acquisition of new players through the continuous promotion of the Marquee Rewards card program and the special benefits of card membership. - Monitors operation supply inventory on assigned shift. Notifies manager of issues. - Review and approve cage documentation based on established levels of authorization in absence of Shift Manager. - Prepare/review currency transactions reports in absence of Shift Manager on assigned shift. - Verify vault accountability at end of shift on assigned shift. - Verify Credit line availability in absence of Shift Manager on assigned shift. - Verification of main bank and window cashier drawers. - Authorizing checks. - Prepare customer deposit and safekeeping log. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures. - Maintains strict confidentiality in all departmental and company matters.
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists with guest inquiries while monitoring and applying service recovery within authorized levels. - Reviews and approves Cage documentation based on established levels of authorization in absence of Shift Manager.- Prepares/reviews currency transactions reports in absence of Shift Manager on assigned shift.- Verifies vault accountability at end of shift.- Verifies Credit line availability in absence of Shift Manager on assigned shift.- Responsible for verification of main bank and window cashier drawers.- Responsible for authorizing checks.- Prepares customer deposit and safekeeping log.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures. - Maintains strict confidentiality in all departmental and company matters.
- Responsible for providing guidance and daily supervision to staff in the department. - Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Reports to guest inquiries and reports issues to Manager for guest recovery.- Assists in preparing/review of currency transactions reports.- Verify vault accountability at end of shift.- Assists with verification of credit line availability.- Assists with review of multiple transactions logs for accuracy.- Verification of main bank and window cashier drawers.- Authorizing checks.- Prepare fills and credits for live games when acting as cashier/banker.- Prepare jackpots as needed.- Prepare customer deposit and safekeeping log.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Ensures all staff are trained and follow CTR and SAR procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures. - Maintains strict confidentiality in all departmental and company matters.- Has authority to issue complimentaries in accordance with the approved Comp Matrix.
- Develops a thorough understanding of player’s club and remains current on all promotions and events. - Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player’s club in a positive, helpful manner to maintain accuracy. - Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions and respond to service issues at the TRU’s and Coin Max. - Runs reports and verification information for patron credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations. - Demonstrates proficiency in AS400 menus, Internal Controls, ACSC system, department policies/procedures and any other functions associated with the successful operation. Serves as property ambassador and has solid overall knowledge of the property, including the casino. Develops and maintains a good relationship with loyal players in order to maximize opportunity for personalized experience and return visits. - May function as a Main Bank Cashier as necessary. However, may not function as both a Player Services Cage Cashier and a Main Bank Cashier within a single gaming day.
- Providing a “Wow” experience for every guest, every time, per the Red Carpet Customer Service Program. - Develops a thorough understanding of player's club and remains current on all promotions and events. - Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy. - Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions, and respond to service issues at the TRU's and Coin Max. - Runs reports and verification information for patron Credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations. - Demonstrates proficiency in AS400 menus, internal Controls, ACSC system, departmental policies/procedures, Federal Title 31 regulations, and any other functions associated with the successful operation of the Cashiers Cage and Hollywood Casino. - Serves as property ambassador and has solid overall knowledge of the property, including the casino. - Develops and maintains good relationships with loyal players in order to maximize opportunity for personalized experience and return visits.
- Exchange tickets for cash- Exchange cash equivalents for front money deposits- Exchange approved checks for cash- Answer patron questions and provide solutions with a professional demeanor- Provide professional representation at internal and external meetings and events- Ensure interactions with internal and external guests follow the guidelines of the Mychoice reward program.- Performs other duties as may be assigned by department and/or company management.- Follows all cleaning, sanitation and PPE position specific guidelines.
- Develops a thorough understanding of player's club and remains current on all promotions and events.- Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy.- Operates with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions and respond to service issues at the TRU's and Coin Max.- Runs reports and verification information for patron credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations.- Demonstrates proficiency in AS400 menus, Internal Controls, ACSC system, department policies/procedures and any other functions associated with the successful operation.- Serves as property ambassador and has solid overall knowledge of the property, including the casino.- Develops and maintains a good relationships with loyal players in order to maximize opportunity for personalized experience and return visits.- Functions as a Main Bank Cashier as necessary; however, may not function as both a Player Services Cage Cashier and a Main Bank Cashier within a single gaming day.
- Ensures interactions with internal and external guests following the guidelines of the Red Carpet Customer Service Program. - Issues comps in accordance with Hollywood Casino Tunica comping policies. - Processes cash transactions for casino customers and employees (Includes cashing TITO tickets, personal checks, traveler’s checks, exchange currency and processing cash advances). - Consistently demonstrate knowledge of and compliance with Title 31 regulations. - Enrolls patrons into Players Club; issue patrons Players Club cards; maintain accurate player tracking information; and assist the Marketing Department with all casino promotions. - Answersphone calls professionally and pleasantly. - Cash customer checks and establish information accounts for guests to speed up further check cashing. - Cash and sell chips. Redeem players' winnings for cash. - Process credit/debit card cash advance checks. - Balances cash drawers. Ensure that the drawers are at appropriate impressed amount at beginning and end of each shift. - Performs buys with main bank to keep drawer stocked throughout current shift and for the next shift. - Completes all necessary paperwork, including but not limited to balance sheets, buy sheets, MTL/MIL, andCTRs. - Meets department uniform, appearance, and grooming requirements. - Meets attendance guidelines of the job and adhere to regulatory, department and company policies. - Keeps work areas clean and free of safety hazards, debris, and litter. - Performs all job duties in a safe and responsible manner. - Carries out any reasonable request made by your supervisor or any management personnel. - Attends all department meetings and training programs as directed. - May assist in greet day trip buses.
- Ensures interactions with internal and external guests following the guidelines of the Red Carpet Customer Service Program - Processes cash transactions for casino customers and employees (includes cashing TiTO tickets, personal checks, traveler’s checks, exchange currency and processing cash advances) - Demonstrates knowledge of and compliance with Title 31 regulations on a consistent basis - Enrolls patrons into Players Club; issue patrons Players Club cards; maintain accurate player tracking information; and assist the Marketing Department with all casino promotions - Balances cash drawers. Ensure that the drawers are at appropriate impressed amount at beginning and end of each shift - Completes all necessary paperwork, including but not limited to balance sheets, buy sheets, MTL/NiL, NEWave, and CTRs - Keeps work areas clean and free of safety hazards, debris, and litter - Carries out any reasonable request made by your supervisor or any management personnel - Able to promptly and accurately follow instructions given by Supervisor or Manager
General Accountabilities: - Adheres to all departmental and property policies and procedures regarding guest service standards.- Operates assigned bank or window according to procedure.- Determines customer qualifications for mychoice members admission by reviewing player information based upon established criteria.- Opens new player accounts, issues replacement cards, and merges duplicate accounts.- Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.- Counts down bank or window at end of each shift and reconciles to the cage accountability.- Ensures that all key control procedures are executed according to established guidelines.- Ensures that contents of the banks are organized so they can be readily counted at shift changes.- Prepares and completes all job-related paperwork as approved in the internal Control Submission.- Assists with the NRT kiosk as needed in relation to emptying or filling the units.- Participates in and attends meetings as requested.- Completes Currency Transaction Reports as required by law.- Conducts “Verifications” (doubles) to ensure the accuracy of transaction being paid.- Maintains a clean, well-organized work area and environment.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Responsible for promoting a positive influence in the community and participating in company-sponsored events. - Ensures interactions with internal and external guests follow the guidelines of the Red Carpet Customer Service Program. - Maintains balanced cashier's station. - Processes cash transactions for casino customers and employees (includes cashing TiTO tickets, personal checks, and travelers checks, exchanging currency, and processing cash advances). - Knowledgeable of and complies with Title 31 regulations. - Enrolls patrons into Players Club, issues patrons Players Club cards, maintains accurate player tracking information, and assists the Marketing Department with all casino promotions. - Works the main bank as assigned. - Answers phone calls with proper phone etiquette. - Complies with state, company, and departmental policies and regulations.
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Operates assigned bank or window according to procedure.- Determines customer qualifications for mychoice members admission by reviewing player information based upon established criteria.- Opens new player accounts, issues replacement cards, and merges duplicate accounts.- Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.- Counts down bank or window at end of each shift and reconciles to the cage accountability.- Ensures that all key control procedures are executed according to established guidelines.- Ensures that contents of the banks are organized so they can be readily counted at shift changes.- Prepares and completes all job-related paperwork as approved in the internal Control Submission.- Assists with the NRT kiosk as needed in relation to emptying or filling the units.- Participates in and attends meetings as requested.- Completes Currency Transaction Reports as required by law.- Conducts “Verifications” (doubles) to ensure the accuracy of transaction being paid.- Maintains a clean, well-organized work area and environment.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Operates assigned bank or window according to procedure. - Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank. - Counts down bank or window at end of each shift and reconciles to the cage accountability. - Ensures that all key control procedures are executed according to established guidelines. - Ensures that contents of the banks are organized so they can be readily counted at shift changes. - Prepares and completes all job-related paperwork as approved in the internal Control Submission. - Assists with the NRT kiosk as needed in relation to emptying or filling the units. - Participates in and attends meetings as requested. - Completes Currency Transaction Reports as required by law. - Conducts “Verifications” (doubles) to ensure the accuracy of transaction being paid. - Maintains a clean, well-organized work area and environment. - Maintains strict confidentiality in all company matters.
- Ensure interactions with internal and external guests follow the guidelines of the “Eye, Hi Good-bye” Program.- Maintains balanced cashier's station. - Process cash transactions for casino customers and employees (Includes cashing TITO tickets, personal checks, travelers checks, exchange currency and processing cash advances)- Be knowledgeable and comply with Title 31 regulations.- Enroll patrons into Players Club, issue patrons Players Club cards, maintain accurate player tracking information, and assist the Marketing Department with all casino promotions.- Works the main bank as assigned. - Answers phone calls with proper phone etiquette. - Complies with state, company, department policies and regulations. - Assists supervisors and co-workers as needed. - Other duties may be assigned.
- Ensure interactions with internal and external guests follow the guidelines of the “Eye, Hi Good-bye” Program.- Maintains balanced cashier's station. - Process cash transactions for casino customers and employees (Includes cashing TITO tickets, personal checks, travelers checks, exchange currency and processing cash advances)- Be knowledgeable and comply with Title 31 regulations.- Enroll patrons into Players Club, issue patrons Players Club cards, maintain accurate player tracking information, and assist the Marketing Department with all casino promotions.- Works the main bank as assigned. - Answers phone calls with proper phone etiquette. - Complies with state, company, department policies and regulations. - Assists supervisors and co-workers as needed. - Other duties may be assigned.
**$1500 SIGN ON BONUS**- Maintains a balanced cashier's till.- Process cash transactions for casino customers and employees, including, but not limited to: cashing TITO tickets, personal checks, travelers cheques, processing currency exchanges, cash advances and other cash equivalents.- Comply with Title 31 regulations.- Enroll guests into Players Club, maintain accurate player tracking information, and assist the Marketing Department with all casino promotions to aid with exceptional guest experience. - Complies with state, company, department policies and regulations.- Report suspicious behavior, flagged patrons and possible intoxicated guests to a member of management.- Assist with training new team members.- Properly verify guests during transactions and interactons to prevent underage guests and improper identification.- Adhere to responsible gaming guidelines.- Process Markers, Front Money, and Safekeeping transactions.
The Player Services Cashier is responsible for performing high volume cash and non cash transactions for guests including validating and redeeming slot machine TITO tickets, cashing checks and chips, exchanging currency, and processing credit card advances. Cashier also acts as a first point of contact for guest questions, concerns, and information regarding rewards programs and marketing promotions. $15.50/hour + Tips! - Redeems slot machine TITO tickets. - Cashes chips and redeems players' winnings for cash.- Operates assigned bank or window according to procedure.- Promote rewards program to include educating guests on benefits, signing guests up for cards, re-issuing cards, data entry, and account look-ups.- Pass out entry forms for promotions, answer questions, answer phone, and perform miscellaneous other tasks as assigned by Casino Marketing.- Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.- Counts down bank or window at end of each shift and reconciles to the Cage accountability.- Ensures that all key control procedures are executed according to established guidelines. - Ensures that contents of the banks are organized so they can be readily counted at shift changes.- Prepares and completes all job-related paperwork as approved in the internal Control Submission.- Assists with the NRT kiosk as needed in relation to emptying or filling the units. Participates in and attends meetings as requested.- Completes Currency Transaction Reports as required by law. - Conducts “Verifications” (doubles) to ensure the accuracy of transaction being paid. - Maintains a clean, well-organized work area and environment.- Processes Credit card withdrawals through the Game Cash system.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Maintains strict confidentiality in all company matters.
**$1500 SIGN ON BONUS**- Maintains a balanced cashier's till.- Process cash transactions for casino customers and employees, including, but not limited to: cashing TITO tickets, personal checks, travelers cheques, processing currency exchanges, cash advances and other cash equivalents.- Comply with Title 31 regulations.- Enroll guests into Players Club, maintain accurate player tracking information, and assist the Marketing Department with all casino promotions to aid with exceptional guest experience. - Complies with state, company, department policies and regulations.- Report suspicious behavior, flagged patrons and possible intoxicated guests to a member of management.- Assist with training new team members.- Properly verify guests during transactions and interactons to prevent underage guests and improper identification.- Adhere to responsible gaming guidelines.- Process Markers, Front Money, and Safekeeping transactions.
- Ensure interactions with internal and external guests follow the guidelines of the Red Carpet Customer Service Program.- Maintains balanced cashier's station.- Process cash transactions for casino customers and Cast Members (Includes cashing TITO tickets, personal checks, travelers checks, exchange currency and processing cash advances)- Be knowledgeable and comply with Title 31 regulations.- Enroll patrons into Players Club, issue patrons Players Club cards, maintain accurate player tracking information, and assist the Marketing Department with all casino promotions.- Works the main bank as assigned.- Answers phone calls with proper phone etiquette.- Complies with state, company, department policies and regulations.- Assists supervisors and co-workers as needed.- Other duties may be assigned.
