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To clean, sanitize, and help maintain the appearance of the guest rooms and Public Areas to Hollywood Standards. include the following. Other duties may be assigned. Make beds. Replenish supplies such as drinking glasses and writing supplies. Move furniture. Sweep and mop floors. Clean rugs, carpets, upholstered furniture, and drapes. Dust furniture. Wash walls, ceilings, and woodwork. Wash windows, door panels, and sills. Empty wastebaskets. Empty and clean ashtrays. Transport trash and waste to disposal area. Replenish batHRoom supplies. Replace light bulbs. Maintain equipment. Report guest complaints. Bag and tag lost and found items and turn in to office. Report maintenance problems.
To clean, sanitize, and help maintain the appearance of the guest rooms and Public Areas to Hollywood Standards. include the following. Other duties may be assigned. Make beds. Replenish supplies such as drinking glasses and writing supplies. Move furniture. Sweep and mop floors. Clean rugs, carpets, upholstered furniture, and drapes. Dust furniture. Wash walls, ceilings, and woodwork. Wash windows, door panels, and sills. Empty wastebaskets. Empty and clean ashtrays. Transport trash and waste to disposal area. Replenish batHRoom supplies. Replace light bulbs. Maintain equipment. Report guest complaints. Bag and tag lost and found items and turn in to office. Report maintenance problems.
To clean, sanitize, and help maintain the appearance of the guest rooms and Public Areas to Hollywood Standards. include the following. Other duties may be assigned. Make beds. Replenish supplies such as drinking glasses and writing supplies. Move furniture. Sweep and mop floors. Clean rugs, carpets, upholstered furniture, and drapes. Dust furniture. Wash walls, ceilings, and woodwork. Wash windows, door panels, and sills. Empty wastebaskets. Empty and clean ashtrays. Transport trash and waste to disposal area. Replenish batHRoom supplies. Replace light bulbs. Maintain equipment. Report guest complaints. Bag and tag lost and found items and turn in to office. Report maintenance problems.
To clean, sanitize, and help maintain the appearance of the guest rooms and Public Areas to Hollywood Standards. include the following. Other duties may be assigned. Make beds. Replenish supplies such as drinking glasses and writing supplies. Move furniture. Sweep and mop floors. Clean rugs, carpets, upholstered furniture, and drapes. Dust furniture. Wash walls, ceilings, and woodwork. Wash windows, door panels, and sills. Empty wastebaskets. Empty and clean ashtrays. Transport trash and waste to disposal area. Replenish batHRoom supplies. Replace light bulbs. Maintain equipment. Report guest complaints. Bag and tag lost and found items and turn in to office. Report maintenance problems.
To clean, sanitize, and help maintain the appearance of the guest rooms and Public Areas to Hollywood Standards. include the following. Other duties may be assigned. Make beds. Replenish supplies such as drinking glasses and writing supplies. Move furniture. Sweep and mop floors. Clean rugs, carpets, upholstered furniture, and drapes. Dust furniture. Wash walls, ceilings, and woodwork. Wash windows, door panels, and sills. Empty wastebaskets. Empty and clean ashtrays. Transport trash and waste to disposal area. Replenish batHRoom supplies. Replace light bulbs. Maintain equipment. Report guest complaints. Bag and tag lost and found items and turn in to office. Report maintenance problems.
The following and other duties may be assigned as necessary for Hollywood Casino Tunica and 1st Jackpot Tunica:- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of this position. - Welcomes all arriving tours groups. Explains myChoice tier cards and assists guests with any questions or problems.- Remains current on arriving groups and notes any special needs.- Documents any guest complaints or comments.- Works closely with Player Services, Hotel, & Player Development to ensure proper group tracking.- Exhibits a friendly, helpful, and courteous manner when dealing with customers and fellow team members.- Assists clients with any problems or special requests to ensure the best personal service to meet guests' needs- To solicit local catering events and new group business at Hollywood and 1st Jackpot Casino.- To make menu suggestions, decorations, room set-up, etc. to clients and book according to the standards set forth by Hollywood Casino.- To generate all necessary documentation as set forth by Hollywood Casino standards.- To coordinate with meeting planner/event coordinator from time of booking, the successful completion of the event, through the follow-up of the event including but not limited to the complete payment of all monies owed to Hollywood and 1st Jackpot Casino.- To maximize the profits of Hollywood and 1st Jackpot in compliance with space release policies set forth by Hollywood and 1st Jackpot Casino standards.- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.- Responsible for meeting and exceeding the monthly and annual revenue targets by generating brand-new and repeat business through referrals, telephone solicitation, direct mail, outside sales calls, networking, and other community marketing techniques.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Director of Hospitality and GM. - Record deposits, forward checks to accounting and coordinate billing and credit approval for Banquet/Catering clients.- Maintains strict confidentiality in all departmental and company matters.- All duties as assigned by your direct leader and / or a member of management.
- DAY ONE BENEFITS.- Seeking out opportunities to provide exceptional Customer Service to our guests at all times.- Supporting property promotions and events.- Maintaining highly visible patrols to insure a safe gaming environment.- Assuring quality support to other departments so they may serve our guests more effectively- Handling all escorts of money transactions in accordance with State Gaming Regulations and established Internal Controls.- Monitoring gaming floor for minors.- Responding to disturbances, emergencies and alarms in the racino and throughout the property.- Maintaining public order and enforce safety rules.- Performing Bill Validator drops.- Escorting team members, visitors, vendors into sensitive areas with prior approval.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training programs as scheduled.- Performs all functions of Fire Safety Office, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.- Checks identification of all persons that appear to be under 21 years of age.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Seeking out opportunities to provide exceptional Customer Service to our guests at all times.- Supporting property promotions and events.- Maintaining highly visible patrols to insure a safe gaming environment.- Assuring quality support to other departments so they may serve our guests more effectively- Handling all escorts of money transactions in accordance with State Gaming Regulations and established Internal Controls.- Monitoring gaming floor for minors.- Responding to disturbances, emergencies and alarms in the racino and throughout the property.- Maintaining public order and enforce safety rules.- Performing Bill Validator drops.- Escorting team members, visitors, vendors into sensitive areas with prior approval.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
The security ambassador is responsible for safeguarding the assets of Hollywood Casino and its guests. ESSENTIAL RESPONSIBILITIES - Safeguard assets, guests, and team members- Escort gaming chips, tokens, cash, and other assets to the appropriate personnel- Supervise the end of gaming day drop- Oversee the counting of tokes- Prepare security reports in a timely manner and ensure accurateness and completeness- Know the procedures for both Security Control locations, i.e., Sensitive Key and Temporary - Badge Logs, Fire Alarm Panel, for Man Trap, Administrative Building, i.e., Cameras and Fire - Panel, and the Security Vehicle- Demonstrate and follow the emergency procedures of the Security Department- Assist the maintenance department in an emergency condition- Responsible for the proper usage of equipment, i.e. radios, handcuffs, cameras, and ID scanners- Responsible for Alcohol Awareness Initiative and ensures that only Guests over 21 years of age are allowed in the casino- Address any individual not wearing an Illinois Gaming Board Identification Badge found in non-public areas- Escort individuals who have an admitted gaming issue to the dockside IGB Agent- Report suspicious activity- Maintain First Aid/AED certification - Respond to medical emergencies and complete Illness/Injury reports- Promote and lead in our ACES of PENN program to external and internal guests that perpetuate Hollywood Casino’s commitment towards quality guest service
- Provide security on assigned casino or landing area: maintains high visibility, handles problem situations, watches for safety hazards, and provides assistance to medical officer.- Patrol of parking lots.- Provide security escorts for all monetary transfers, fills, and credits.- Oversee customers entering & exiting: provide crowd control, direct traffic, check I.D., check for bottles and other items not allowed on Casino floor.- Provide assistance to customers: give directions, call cabs, assist with car trouble, etc.- Assist with table and slot drops.- Observe soft count crew doing the slot drop and transports funds to soft count room.- Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room.- Monitor all entry and exit from soft count, and vault.- Serve as dispatcher: Dispatch other officers to various assignments, maintains activity log sheets and watch and record monitors.- Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.- Testify in court on behalf of state gaming boards.- Occasionally, strenuous physical activity is required.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies. - Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Any reasonable request made by your supervisor or any management personnel.
- Provide security on assigned casino or landing area: maintains high visibility, handles problem situations, watches for safety hazards, and provides assistance to medical officer.- Patrol of parking lots.- Provide security escorts for all monetary transfers, fills, and credits.- Oversee customers entering & exiting: provide crowd control, direct traffic, check I.D., check for bottles and other items not allowed on Casino floor.- Provide assistance to customers: give directions, call cabs, assist with car trouble, etc.- Assist with table and slot drops.- Observe soft count crew doing the slot drop and transports funds to soft count room.- Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room.- Monitor all entry and exit from soft count, and vault.- Serve as dispatcher: Dispatch other officers to various assignments, maintains activity log sheets and watch and record monitors.- Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.- Testify in court on behalf of state gaming boards.- Occasionally, strenuous physical activity is required.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies. - Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Any reasonable request made by your supervisor or any management personnel.
Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions - Apply, Interview, and Start before July 31, 2023 and get $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer applicants that are hirednow through July 31, 2023. - Discounted bus tickets - Non-Accrued Additional Time Off – Apply, Interview, and Start before July 31, 2023 and start with 80 hours for FT, and 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the date of hire/grant date) - Hot meal served by the Leadership team once a month - 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include: - Adheres to departmental and property policies and procedures regarding guest service standards. - Controls access to the building, screens visitors and assists in directing guests to proper destination. - Checks identification of all persons that appear to be under 21 years of age. - Explains rules and provides rule card to guests with minors. - Maintains highly visible presence and interacts with guests as much as possible. - Monitors building and grounds to prevent theft, vandalism, and illegal entry. - Stays alert for reports and responds appropriately to all violations on company property. - Reports unsafe or hazardous conditions. - Provides extraordinary guest service and has the resiliency to deal with the difficult customer. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Serves as the Security Manager on duty in the absence of the Security Shift Manager- Enforce internal control policies and procedures including but not limited too; underage gambling and drinking laws- Maintain safety and inspections reports for the property- Conduct regular security post inspections- Prepare security incident reports and maintain security logs.- Respond to guests and employees concerns and complaints and solve their problems with professionalism and compassion.- Ensure security officers adhere to uniform dress and grooming standards consistent with department and company standards.- Interact and cooperate with regulatory, fire/rescue and law enforcement agencies.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job Responsibilities: - Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Serves as the Security Manager on duty in the absence of the Security Shift Manager- Enforce internal control policies and procedures including but not limited too; underage gambling and drinking laws - Maintain safety and inspections reports for the property- Conduct regular security post inspections - Prepare security incident reports and maintain security logs.- Respond to guests and employees concerns and complaints and solve their problems with professionalism and compassion.- Ensure Security Officers adhere to uniform dress and grooming standards consistent with department and company standards.- interact and cooperate with regulatory, fire/rescue and law enforcement agencies.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:• Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.• Enforce internal control policies and procedures• Enforce underage gambling and drinking laws• Maintains safety and inspection reports for the property.• Conduct regular security post inspections• Prepare security incident reports and maintain security logs.• Reports guest and team member concerns and complaints to manager.• Ensure security team members adhere to uniform dress and grooming standards consistent with department and company standards.• Interacts and cooperate with regulatory, fire/rescue and law enforcement agencies.• Responsible for supporting compliance to departmental budgets.• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.• Ensure security officers adhere to uniform dress and grooming standards consistent with department and company standards• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.• Maintains strict confidentiality in all departmental and company matters.
- Supervisors are employed to direct security staff in the performance of their daily duties and responsibilities. - Ensures consistent external and internal customer service goals are being achieved. - Ensures a safe environment for our guests and employees is being maintained. - Responsible for providing guidance and daily supervision to staff in the department. - Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Enforce internal control policies and procedures, underage gambling and drinking laws. - Maintains safety and inspection reports for the property.- Conduct regular security post inspections. - Prepare security incident reports and maintain security logs. - Reports guest and team member concerns and complaints to manager. - Ensure security team members adhere to uniform dress and grooming standards consistent with department and company standards. - Interacts and cooperate with regulatory, fire/rescue and law enforcement agencies. - Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
- Maintaining for the overall security of the racino and support facilities in concert with the Security Shift Managers.- Assist with training and scheduling of security personnel.- Aid in Implementing and enforcing the rules and regulations of the department and property.- Reviewing all logs, and reports before the end of their shift.- Performing the function of the Security Officer or Dispatcher, as needed.- Assuming some shift responsibilities of the Security Shift Manager in their absence including but not limited to pre-shift meetings, daily schedule assignment, and resolving guest issues and disputes.- Following all Security Policies and Procedures, as they apply to the Accounting, Internal Controls and Ohio Lottery Rules and Regulations.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. - Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and coaching employees; addressing concerns; and resolving problems. - This position will be required to perform the duties of a Security Shift Manager. - This will include informing the Director of Security, PGCB and any other department or agency of any emergency situations, or system malfunctions as required by internal controls.- Ensure security officers adhere to uniform dress and grooming standards consistent with security department and company standards.- Enforce internal control policies and procedures.- Enforce underage gambling and drinking laws.- Maintain safety and inspections reports for the complex.- Conduct regular security post inspections.- Prepare security incident reports and maintain security logs.- Respond to guests and employees concerns and complaints and resolve their problems with professionalism and compassion.
- Responsible for supervising staff and the overall daily management of a designated shift in the Security department.- Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.- Ensures customer service standards are followed by all team members and addresses issues as they arise. - Serves as the Security Manager on duty in the absence of the Security Shift Manager.- Enforces internal control policies and procedures, including but not limited to underage gambling and drinking laws.- Maintains safety and inspection reports for the property.- Conducts regular Security post inspections.- Prepares Security incident reports and maintains Security logs.- Responds to guest and team member concerns and complaints and solves their problems with professionalism and compassion.- Ensures Security Officers adhere to uniform dress and grooming standards consistent with departmental and company guidelines.- Interacts and cooperates with regulatory, fire/rescue, and law enforcement agencies.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
