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- Ensure quality service standards are followed and cost controls are adhered to- Set up serving stations according to checklist- Answer questions regarding food preparation and make menu suggestions- Adhere to established policies and procedures regarding customer service - Assure all tables are clean and properly set- Uphold safety and sanitation standards- Uphold alcohol service regulations
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- Acknowledge guests with a warm verbal greeting and eye contact, in accordance with our Red Carpet Customer Service training, present menus, and promptly take order. - Establish rapport with guests providing outstanding customer service and creating a friendly and fun atmosphere in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Act as guide of guest's dining experience/ambassador of good will. - Prepare restaurant and table for service. - Manage assigned section and provide superb service following the service standards. - Show enthusiasm towards guest and product. - Help fellow servers; maintain a team mentality. - Accurate computer input of orders and delivery of food, wine, and beverages. - Reconcile...
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Responsibilities:- Adheres to all departmental and property policies and procedures regarding guest service standards. -- Greets and welcomes each guest seated in assigned station. -- Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. -- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). -- Suggests items to guests based on expressed guest preferences. -- Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards. -- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. -- Resolves service issues according to established...
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The Sports book attendant is a front facing, guest service positon. Attendants will have a basic understanding of sports and betting structures. The attendant will assist guest placing/redeeming bets at the Sports Book counter or at the Sport Book kiosk. The Sports Book attendant will report to the sports book supervisor.- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Write Sports tickets in an accurate and...
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The Sports book attendant is a front facing, guest service positon. Attendants will have a basic understanding of sports and betting structures. The attendant will assist guest placing/redeeming bets at the Sports Book counter or at the Sport Book kiosk. The Sports Book attendant will report to the sports book supervisor.- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Write Sports tickets in an accurate and...
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- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for shift, responsible for accepting payment and making correct change when necessary.- Stock Sports Book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Write sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures.- Explain wagering rules, including betting lines and odds, and procedures to guests.- Ensure compliance with...
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ESSENTIAL DUTIES AND RESPONSIBILITIES:- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean- Write Sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures.- Explain wagering rules, including betting lines and odds,...
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- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Write Sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures- Explain wagering rules, including betting lines and odds, and procedures to guests- Provide...
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General Accountabilities: - Provides wine, liquor, and related bar service to guests and cocktail servers at assigned stations. - Rings all drinks into P.O.S. system. - Mix drinks according to recipes. - Keeps the station stocked with all liquor, glasses, and accessories necessary. - Maintains integrity of all financial controls and responsibilities; Responsible for maintaining and balancing a cash drawer, Credit charges, and servers’ food transactions, including tips. - Provides fast, friendly, professional, and responsive customer service to guests. - Maintains cleanliness of designated area. - Ices and fills all non-alcoholic drinks for servers. - Provides work direction to assigned bar attendants.
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- Responsible for set-up and break down of private dining areas- Ensure each table is ready for guests arrival in accordance with venue standards- Restock and clean assigned station at the end of shift to have ready for start of next shift in accordance with Department of Health standards- Attendance at pre-shift meetings- Responsible for maintaining a regular and consistent attendance record- Participate as a team member with all servers, hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation- Keep dining area clear of debris and food regularly throughout the day- Keep floors around buffet and in dining area clear of trash and debris- Restock dishes and utensils needed for service areas throughout the buffet- Maintain beverage stations with...
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- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitors guest consumption of alcohol and intervenes as needed according to company policy and T.I.P.S training.- Promotes gaming events and promotions.- May have to process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Maintains a clean and stocked workstation.- Complies with state, company, and department policies and regulations.- Must have open availability...
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- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant - Seats guests in restaurant as per specified rotation requirements - Maintains proper seating and reservation documentation - Monitors restaurant for table availability - Keeps designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards - Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required - Complete all assigned closing duties...
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General Accountabilities: - Provides fast, friendly, professional and responsive customer service to restaurant guests, restaurant staff, and culinary production team. - Helps guests select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions. - Maintains dining ambiance with an enthusiastic attitude. - Transmits orders to bar and kitchen by recording guest choices and identifying guest special dietary needs and special requests. - Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, drink orders, and being alert to guest spills, and other special needs. - Obtains revenues by totaling charges, issuing bills,...
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- Writes, verifies, and makes payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintains a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stocks Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Writes Sports tickets in an accurate and timely manner.- Makes payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintains and reconciles bank for assigned shift, following established cash-handling policies and procedures.- Explains wagering rules, including betting lines and odds, and procedures to guests.-...
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- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sportsbook stations with adequate supplies; keeps all stations neat and clean.- Write sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures- Explain wagering rules, including betting lines and odds, and procedures to guests- Ensure compliance with currency...
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*Part-Time or Seasonal Opportunity Available* What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.Sportsbook Representative / Supervisor (Dual-Coded Position)This dual-coded position provides the opportunity to work as both a Sportsbook Representative ($17.00 +tokes) and a Sportsbook Supervisor ($24.00 per hour), with scheduled days assigned to each role. Team members will perform front-line responsibilities serving guests directly, as well as supervisory functions to support and oversee sportsbook operations.Representative...
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What does River City Casino & Hotel have to offer? - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.*Please note this is a part-time seasonal opportunity*This dual-coded position provides the opportunity to work as both a Sportsbook Representative ($17.00 +tokes) and a Sportsbook Supervisor ($24.00 per hour), with scheduled days assigned to each role. Team members will perform front-line responsibilities serving guests directly, as well as supervisory functions to support and oversee sportsbook operations.Representative Responsibilities- Accurately write, verify,...
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The successful candidate will demonstrate a commitment to hospitality excellence, guest satisfaction, and adherence to safety and hygiene protocols.Essential Duties and Responsibilities:- Embrace the company’s hospitality standard, including greeting guests and co-workers, smiling, making eye contact and using names- Greet guests warmly with a smile, eye contact, and a welcoming demeanor, ensuring they feel valued and appreciated.- Arrive on time for shifts, fully dressed in appropriate uniform and adhering to grooming standards.- Escort guests to their tables, present menus, and explain daily specials and unique menu items.- Maintain a clean and organized service area, ensuring all necessary utensils, glassware and linens are available and in pristine condition.- Assist in...
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- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Write Sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures.- Explain wagering rules, including betting lines and odds, and procedures to guests.- Ensure...