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- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant - Seats guests in restaurant as per specified rotation requirements - Maintains proper seating and reservation documentation - Monitors restaurant for table availability - Keeps designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards - Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required - Complete all assigned closing duties...
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General Accountabilities: - Provides fast, friendly, professional and responsive customer service to restaurant guests, restaurant staff, and culinary production team. - Helps guests select food and beverages by suggesting courses, explaining the chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions. - Maintains dining ambiance with an enthusiastic attitude. - Transmits orders to bar and kitchen by recording guest choices and identifying guest special dietary needs and special requests. - Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, drink orders, and being alert to guest spills, and other special needs. - Obtains revenues by totaling charges, issuing bills,...
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- Takes food and drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities - Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff - Engages in friendly conversations with guest whenever possible - Provides personalized service and uses guest’sname during all interactions. Greets each guest entering restaurant - Keeps designated working area clean and organized, and assists in...
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- Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.- Create and enter player tracking cards on-site, online, and digitally.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Exchanges cash and coins in accordance with established procedures.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures. Counts down bank or window at end of each shift and reconciles.- Completes all required shift paperwork...
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- Writes, verifies, and makes payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintains a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stocks Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Writes Sports tickets in an accurate and timely manner.- Makes payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintains and reconciles bank for assigned shift, following established cash-handling policies and procedures.- Explains wagering rules, including betting lines and odds, and procedures to guests.-...
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*Part-Time or Seasonal Opportunity Available* What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.Sportsbook Representative / Supervisor (Dual-Coded Position)This dual-coded position provides the opportunity to work as both a Sportsbook Representative ($17.00 +tokes) and a Sportsbook Supervisor ($24.00 per hour), with scheduled days assigned to each role. Team members will perform front-line responsibilities serving guests directly, as well as supervisory functions to support and oversee sportsbook operations.Representative...
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- Deliver internal and external guest service. Provide especially timely & knowledgeable food and beverage service and always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back. - Welcomes and host “stoolies” and guests alike, including engaging guests in the Barstool Sports Bar experience which includes promoting Casino events and programs. - Converts guests to “stoolies” through ensuring a fun, professional atmosphere while promoting brand recognition and on-line engagement. - Operating a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounting for all cash, charge and complimentary sales according to established procedures; maintaining...
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- Describe all specials and items on the menu.- Assist other servers to give the best possible service.- Perform necessary sidework.- Handle guest checks according to internal policy.- Ensure safety, cleanliness, and customer satisfaction.- Responsible for proper uniform attire and proper name tag.- Serve all food and beverages with proper garnishes.- Monitor all tables in your station.- Operate a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounting for all cash, charge and complimentary sales according to established procedures; maintaining integrity of all financial controls and responsibilities.- Assists with overall room functions by performing duties that include cleaning and resetting...
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The successful candidate will demonstrate a commitment to hospitality excellence, guest satisfaction, and adherence to safety and hygiene protocols.Essential Duties and Responsibilities:- Embrace the company’s hospitality standard, including greeting guests and co-workers, smiling, making eye contact and using names- Greet guests warmly with a smile, eye contact, and a welcoming demeanor, ensuring they feel valued and appreciated.- Arrive on time for shifts, fully dressed in appropriate uniform and adhering to grooming standards.- Escort guests to their tables, present menus, and explain daily specials and unique menu items.- Maintain a clean and organized service area, ensuring all necessary utensils, glassware and linens are available and in pristine condition.- Assist in...
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The sportsbook teller writes, verifies, and makes payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations. ESSENTIAL RESPONSIBILITIES - Effectively respond to Supervisor’s requests in all areas of guest interaction and guest concerns- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary- Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean- Write Sports tickets in an accurate and timely manner- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs- Maintain and reconcile bank for assigned shift, following...
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- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Write Sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures- Explain wagering rules, including betting lines and odds, and procedures to guests- Provide...
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- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Keeps daily balance sheet of amount and number of transactions.- Writes, verifies, and makes payments on tickets for race and sports wagers in accordance with established guidelines.- Keeps daily balance sheet of amount and number of transactions.- Maintains an accurate cash bank for assigned shift and responsible for accepting payment and making correct change when necessary.- Stocks Race & Sports Book Teller stations with necessary supplies and keeps all stations neat and clean.- Makes accurate payments on winning tickets in accordance to...
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Senior sports book representatives may only work in the capacity of a Sports Book Representative or fulfill the regulatory required duties of a supervisor (assistant sports book manager). When acting as a Sports Book Representative, this position will report to another Senior Sports Book Representative or Assistant Sports Book Manager. When acting as a Sports Book Representative, this position will not fulfill any duties of a supervisor responsibilities. A Senior Sports Book Representative may not be assigned to work as both a Sports Book Representative and fulfill the duties of a supervisor during the same shift and may only switch from a Sports Book Representative to Assistant Sports Book Manager or Assistant Sports Book Manager to Sports Book Representative once per shift. -...
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- Responsible for the clandestine monitoring of the: - Gaming conducted at the slot machines.- Operations conducted at and in the Cashiers' Cage and any satellite Cage. - Operations conducted at automated bill breaker machines, automated gaming voucher and coupon redemption machines, automated jackpot payout machines, and automated teller machines.- Count processes conducted in the Count Room. - Movement of cash and slot cash storage boxes. - Entrances and exits to the licensed facility, the Gaming Floor, and the Count Room. - Gaming conducted at the table games. - Surveillance of the operation of any satellite Cage or Poker Room Cage. -...
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- Maintains a stable area that is clean, neat and sanitary condition.- Assists Racing Secretary with stall assignments.- Maintains records of all stalls and ensure horses are quartered in assigned stalls.- Assists horsemen with maintenance/other requests.- Maintains and coordinates walker assignments and payments.- Maintains and coordinates tack room assignments and payments.- Assures receiving barn is ready each day.- Monitosr daily stable area activities and practices in the barn area and on the racetrack for compliance with the applicable State Racing Commission safety regulations and the Rules of the Authority.- Conducts pre-Race Meet racetrack safety inspections.- Monitors Outrider compliance with Racetrack rules during training.- Monitors starting gate...
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SUMMARY Responsible for supervising the staff of Asst. Starters, ensuring that all horses have been approved from the starting gate prior to racing. Also, responsible for the releasing of the gate to start the race by performing the following duties. Perform duties as described in the New Mexico rules of Racing. ESSENTiAL DUTiES AND RESPONSiBiLiTiES include the following. Other duties may be assigned. Ensures that his crew schools young horses, getting them ready for his approval. Supervise the Assistant Starters in the handling and loading of older horses that need additional schooling. The Head Starter must issue gate cards that permit the horses to start and blinker cards that permit the horses to start with a change of equipment. Maintains consistent contact with the Horsemen,...
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- Replenish paper goods (i.e., cups, napkins, etc.) at bars. - Assist bartenders in cleaning and maintaining bars: filling ice bins, etc. - Stock bars with alcoholic beverages: liquor, wine, beer, drink mixes. - Stock non-alcoholic beverages: soda, juices, and carbon dioxide at bars. - Stock liquor room with all supplies: liquor, beer, wine, dry goods, soda, etc. - Maintain cleanliness of liquor rooms, beer coolers, and bars: sweep, mop, take out the trash. - Assist with setting up for banquets and private functions: stock alcoholic and non-alcoholic beverages, and paper products. Break bartenders, make change, run cashier register. Help with inventories. Claim tips received according to laws governing wage reporting. Perform duties in a safe manner; report any potential safety hazards to...