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- Ensuring interactions with internal and external guests follow the guidelines of the Red Carpet Customer Service Program- Maintaining balanced cashier's station- Processing cash transactions for casino customers and employees (Includes cashing TITO tickets, personal checks, travelers checks, exchange currency and processing cash advances)- Knowledgeable and comply with Title 31 regulations- Enrolling patrons into Players Club, issue patrons Players Club cards, maintain accurate player tracking information, and assist the Marketing Department with all casino promotions- Working the NRT Bank as assigned- Answering phone calls with proper phone etiquette- Complying with state, company, department policies and regulations
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all internal and external guests. - Responsible for promoting a positive influence in the community and participating in company-sponsored events. - Accurately completing and updating electronic MTL/MiL transactions. - Accurately process Poker Room activity; verification of front line cashier transactions over $1,000.00; receiving Poker Dealer tokes, process chip redemptions when required; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed in the absence of a member of management. - Flexibility with schedule; perform any cashiering duties as needed, or as instructed by member of management. - Understand and perform departmental objectives, standards, and guidelines. - Possess thorough knowledge of casino policies for all cashier areas. - Maintain, reconcile, fill, and Credit Ticket Redemption Units as needed; collaborate with the Main Bank to accomplish these tasks. - Maintain security and accountability over all funds, including, but not limited to: chips, coins, tokens, cash currency, foreign cash currency, cash equivalents, and paperwork. - Observe and verify funds received and disbursed to other departments, guests, and transactions between cashiers. - Verify all Cashier and Main Bank paperwork is accurately completed prior to Accounting and internal Audit review. - Accurately complete transactions with internal customers. - Accurately process and record Unclaimed and regular Jackpots. - Maintain accurate inventory of all Chips distributed and received from Table Games, Main Bank, and Cashiers. - Thorough knowledge of the paid in/out guidelines. - Work with Vault to ensure timely process of buys; accurately receive “drops” and complete other transactions from the Count Team. - Answer phone calls with proper phone etiquette. - Accurately process and verify deposits. - Accurately process Fast Cash Ticket Redemption; end of shift process.
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Responsible for promoting a positive influence in the community and participating in company-sponsored events. - Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program. - Maintain balanced work station. - Maintain ticketing and jackpot kiosks on the gaming floor, including filling, dropping, and balancing. - Maintaining lottery ticket stations on the gaming floor, including dropping and balancing. - Pay out patron’s jackpot winnings. - Complete paperwork and currency exchanges for Cashiers, VLT, and F&B. - Complete F&B nightly drops. - Verify money from Soft Count. - Prepare funds for deposit to bank. - Run loose coins from bank for ticketing kiosk fills. - Be knowledgeable and comply with Title 31 regulations. - Answer phone calls with proper phone etiquette. - Comply with state, company, and department policies and regulations. - Other duties, as needed.
** $1500 Sign On Bonus**- Accurately completing and updating electronic MTL/MIL transactions- Accurately process Poker Room activity; verification of front line cashier transactions over $1,000.00, receiving Poker Dealer tokes, process chip redemptions when required; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed in the absence of a member of management- Flexibility with schedule, perform any cashiering duties as needed, or as instructed by member of management- Understands and performs department objectives, standards, and guidelines- Possess thorough knowledge of casino policies for all cashier areas- Maintain, reconcile, fill and credit Ticket Redemption Units as needed; collaborate with the Main Bank to accomplish these tasks- Maintain security and accountability over all funds, including, but not limited to: chips, coins, tokens, cash currency, foreign cash currency, cash equivalents and paperwork- Observe and verify funds received and disbursed to other departments, guests and transactions between cashiers- Verify all Cashier and Main Bank paperwork is accurately completed prior to Accounting and Internal Audit review- Accurately complete transactions with Internal customers- Accurately process and record Unclaimed and regular Jackpots- Maintain accurate inventory of all Chips distributed and received from Table Games, Main Bank and Cashiers- Thorough knowledge of the paid in/out guidelines- Work with Vault to ensure timely process of buys; accurately receive “drops” and complete other transactions from the Count Team.- Answer phone calls with proper phone etiquette- Accurately process and verify deposits
- Distributes and collects keys, dispenses and collects chips with security and distributes payment of jackpots to slot attendants.- Orders monies through exchange slips.- Verifies exchanges from other windows and receipt transactions for various cashiers.- Completes cash advances, cashes personal checks.- Perform marker related transactions including front money deposits and withdrawals.- Delivers exchanges to cashiers.- Relays Players Choice card uses and benefits to each guest, as well as describes any and all current and upcoming promotions.- Issues Players Choice cards to new and existing guests efficiently and accurately.- Assists Players Choice members with redemption transactions.- Conforms to all rules and regulations of CTR / SARC Compliance.- Prepares and completes all job related paperwork which includes, but is not limited to, cash count sheets, cash transfers, and other value items.- Ensures that contents of their drawer are organized so that the contents can be readily counted at shift change. - Prepares and reconciles cash banks and sales for all outlets. - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.- Ensures behavior and appearance are in compliance with established standards.- Maintains complete confidentiality of all company information at all times.- Maintains a professional work environment with supervisors and staff.- Adheres to regulatory, departmental and company policies.- Practices, observes and enforces safety rules and regulations while looking out for the welfare of the customer.- Participates in meetings and trainings as required.- Performs other duties as may be assigned by department and/or company management.
- Distributes and collects keys, dispenses and collects chips with security and distributes payment of jackpots to slot attendants.- Orders monies through exchange slips.- Verifies exchanges from other windows and receipt transactions for various cashiers.- Completes cash advances, cashes personal checks.- Perform marker related transactions including front money deposits and withdrawals.- Delivers exchanges to cashiers.- Relays Players Choice card uses and benefits to each guest, as well as describes any and all current and upcoming promotions.- Issues Players Choice cards to new and existing guests efficiently and accurately.- Assists Players Choice members with redemption transactions.- Conforms to all rules and regulations of CTR / SARC Compliance.- Prepares and completes all job related paperwork which includes, but is not limited to, cash count sheets, cash transfers, and other value items.- Ensures that contents of their drawer are organized so that the contents can be readily counted at shift change. - Prepares and reconciles cash banks and sales for all outlets. - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.- Ensures behavior and appearance are in compliance with established standards.- Maintains complete confidentiality of all company information at all times.- Maintains a professional work environment with supervisors and staff.- Adheres to regulatory, departmental and company policies.- Practices, observes and enforces safety rules and regulations while looking out for the welfare of the customer.- Participates in meetings and trainings as required.- Performs other duties as may be assigned by department and/or company management.
- Distributes and collects keys, dispenses and collects chips with security and distributes payment of jackpots to slot attendants.- Orders monies through exchange slips.- Verifies exchanges from other windows and receipt transactions for various cashiers.- Completes cash advances, cashes personal checks.- Perform marker related transactions including front money deposits and withdrawals.- Delivers exchanges to cashiers.- Relays Players Choice card uses and benefits to each guest, as well as describes any and all current and upcoming promotions.- Issues Players Choice cards to new and existing guests efficiently and accurately.- Assists Players Choice members with redemption transactions.- Conforms to all rules and regulations of CTR / SARC Compliance.- Prepares and completes all job related paperwork which includes, but is not limited to, cash count sheets, cash transfers, and other value items.- Ensures that contents of their drawer are organized so that the contents can be readily counted at shift change. - Prepares and reconciles cash banks and sales for all outlets. - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.- Ensures behavior and appearance are in compliance with established standards.- Maintains complete confidentiality of all company information at all times.- Maintains a professional work environment with supervisors and staff.- Adheres to regulatory, departmental and company policies.- Practices, observes and enforces safety rules and regulations while looking out for the welfare of the customer.- Participates in meetings and trainings as required.- Performs other duties as may be assigned by department and/or company management.
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responds to guest inquiries and reports issues to manager for guest recovery. - Assists in preparing/reviewing currency transactions reports. - Verifies vault accountability at end of shift. - Assists with verification of Credit line availability. - Assists with review of multiple transactions logs for accuracy. - Responsible for verification of Main Bank and Window Cashier drawers. - Authorizes checks. - Prepares fills and credits for live games when acting as Cashier/Banker. - Prepares jackpots as needed. - Prepares customer deposit and safekeeping log. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all departmental and company matters.
- Responsible for supervising staff and the overall daily management of the Cage on a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.- Assists with guest inquiries while monitoring and applying service recovery within authorized levels.- Reviews and approves Cage documentation based on established levels of authorization.- Prepares/reviews currency transactions reports, in absence of Shift Manager, on assigned shift.- Verifies vault accountability at end of assigned shift.- Verifies Credit line availability, in absence of Shift Manager, on assigned shift.- Responsible for verification of main bank and window cashier drawers.- Responsible for authorizing checks.- Prepares customer deposit and safekeeping log.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.- Maintains strict confidentiality in all departmental and company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Works closely with Executive Hosts, ViP Casino Services, and Players Club to ensure superior guest satisfaction. - Greets Players Club guests in a courteous and friendly manner and explains amenities and features. - Resolves customer service issues according to established guidelines. - Provides information on all aspects of the property’s services and facilities. - Explains the benefits and issuance of the mychoice card. - Builds and retains customer relations for our 4- and 5-Star guests. - Awards customer complimentaries based on gaming action and program guidelines. - Acts as greeter for bus line runs and charter groups as directed. - Performs all other related and compatible duties as assigned. - Maintain strict confidentiality in all company matters.
This position is responsible for the accuracy, professional, and proficient manner of dealing a specific table game according to the Company’s policies and procedures and in compliance with gaming regulations. Essential Functions - Apply skill in dealing individual games in accordance with the company policies, procedures - Handle player transactions for "buy- ins,” "pay- offs", markers, etc. - Notify Games Supervisor of any irregularities in the play and/or transactions during the shift including, player disputes or any other relevant information - Adhere to appropriate gaming regulations, policies and procedures - Maintain game protection and control of the game being dealt - Maintain a professional, friend, prompt, accurate and courteous atmosphere when providing guest service - Attend meetings as scheduled - Other job-related duties as assigned
- Ability to deal poker in order to provide a courteous and entertaining experience - Accepts direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met - initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity - Sponsors new dealers as needed in order to provide new hires with adequate on the job training - Protects the integrity of the game through visual observation of all guests and game layout - Responsible to maintain a clean, organized work area including wiping down poker tables and picking up dirty glasses and ashtrays from empty seats - Presents oneself as a Credit to the Company and encourages others to do the same - Performs all other related and compatible duties as assigned
- Follows game procedures when dealing any form or variation of poker. - Provides prompt, courteous and accurate dealing at assigned table(s). - Adheres to all West Virginia Gaming Commission, internal controls, and all other company and departmental policies and procedures as it relates to this position. - Performs accurate chip and cash transactions. - Poker dealers when not dealing, receives cash from poker tables to exchange for chips with poker room cage and delivers chips to tables. - Receives wagers from customers and pays the appropriate game outcomes which are won by customers. - Maintains game security and protects company assets at all times. - Informs management of any irregular play; when a mistake is made; or, if a dispute arises. - Assists customers in understanding the rules and ensures adherence to established policies and procedures. - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. - Poker dealers, when not dealing, welcomes guests to the Poker Room, provides information to the players about the room’s games and limits and adds player’s information on to an electronic waiting list. Seats players into Poker games. Answers telephone inquiries and responds to guest questions accurately and politely. - Ensures behavior and appearance are in compliance with established standards. - Maintains a professional work environment with management and staff. - Maintains complete confidentiality of all company information at all times. - Participates in meetings and training as required. - Performs all job duties in a safe and responsible manner and reports safety hazards immediately. - Performs other duties as may be assigned by department and/or company management.
As a Poker Dealer -- Part Time, you will:Shift: Varies -- 6.00/hr Plus toke- Ability to deal Poker in order to provide a courteous and entertaining experience.- Accepts direction during day to day operations to ensure departmental standards and operational guidelines within the Poker area are met.- Initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity.- Sponsors new dealers as needed in order to provide new hires with adequate on the job training.- Protects the integrity of the game through visual observation of all guests and game layout.- Responsible for maintaining a clean, organized work area including wiping down Poker tables and picking up dirty glasses and ashtrays from empty seats.- Presents oneself as a Credit to the Company and encourages others to do the same.- Performs all other related and compatible duties as assigned.
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Ability to deal poker in order to provide a courteous and entertaining experience - Accepts direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met - Initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity - Sponsors new dealers as needed in order to provide new hires with adequate on the job training - Protects the integrity of the game through visual observation of all guests and game layout - Responsible to maintain a clean, organized work area including wiping down poker tables and picking up dirty glasses - Presents oneself as a Credit to the Company and encourages others to do the same - Performs all other related and compatible duties as assigned
- Ability to deal poker in order to provide a courteous and entertaining experience - Accepts direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met - initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity - Sponsors new dealers as needed in order to provide new hires with adequate on the job training - Protects the integrity of the game through visual observation of all guests and game layout - Responsible to maintain a clean, organized work area including wiping down poker tables and picking up dirty glasses and ashtrays from empty seats - Presents oneself as a Credit to the Company and encourages others to do the same - Performs all other related and compatible duties as assigned
When dealing:- Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games.- Provides prompt, courteous and accurate dealing at assigned table(s).- Adheres to all West Virginia Gaming Commission, internal controls, and all other company and departmental policies and procedures as it relates to this position.- Performs accurate chip and cash transactions. - Receives wagers from customers and pays the appropriate game outcomes which are won by customers.- Maintains game security and protects company assets at all times.- Informs management of any irregular play; when a mistake is made; or, if a dispute arises.- Assists customers in understanding the rules and ensures adherence to established policies and procedures.- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures behavior and appearance are in compliance with established standards.- Maintains a professional work environment with management and staff.- Maintains complete confidentiality of all company information at all times.- Participates in meetings and training as required.- Performs all job duties in a safe and responsible manner and reports safety hazards immediately.- Performs other duties as may be assigned by department and/or company management.When supervising:- Responsible for providing guidance and daily supervision to Team Members in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Regularly required to stand and walk including moving between multiple tables to observe guests and Team Members.- Based on business demands as needed, fill in for other Supervisors to open new tables or as relief Supervisor, as allowed and in accordance with the WV Lottery regulations.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs including enrolling customers in the player card program. Ensures customer service standards are followed by all Team Members and addresses issues as they arise. - Ensures efficient operations table games protection during assigned shift. This may include filling in for other supervisors as a relief supervisor or opening new tables based on business demands and in accordance with the WV Lottery.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures. - Accounts for chips on assigned games. This includes making fills and credits as needed.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Ability to deal poker in order to provide a courteous and entertaining experience- Exchanges paper currency for playing chips- Deals all assigned games according to Boomtown's procedures in an orderly, accurate and speedy manner- Initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity- Protects the integrity of the game through visual observation of all guests and game layout - Accepts direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met- Sponsors new dealers as needed in order to provide new hires with adequate on the job training- Responsible for maintaining a clean, organized work area including wiping down poker tables and picking up dirty glasses and ashtrays from empty seats- Presents oneself as a credit to the Company and encourages others to do the same - Performs all other related and compatible duties as assigned
- Ability to deal poker in order to provide a courteous and entertaining experience - Accepts direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met - initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity - Sponsors new dealers as needed in order to provide new hires with adequate on the job training - Protects the integrity of the game through visual observation of all guests and game layout - Responsible to maintain a clean, organized work area including wiping down poker tables and picking up dirty glasses and ashtrays from empty seats - Presents oneself as a Credit to the Company and encourages others to do the same - Performs all other related and compatible duties as assigned
