Click column header to sort
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with their fellow peers in training, respective course instructors and supervisors, and all departmental and company leaders for River City Casino & Hotel.- Follows game procedures and trainings when dealing Blackjack, Carnival Games, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games.- Responsible for supervising and managing staff in the Table Games department.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Shares responsibility of the overall engagement of all team members with Casino Operations Assistant Shift and/or Shift.- Responsible for the accountability of the chips,...
As a Dealer:- Provides accurate and efficient dealing at assigned table game.- Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games.- Provides prompt, courteous and accurate dealing at assigned table(s).- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position.- Performs accurate chip and cash transactions.- Receives wagers from customers and pays the appropriate game outcomes.- Maintains game security and protects company assets at all times.- Assists customers in understanding the rules and ensures adherence to established policies and procedures.- Enthusiastically supports, actively promotes and demonstrates superior customer service...
- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Table Games Department.- Oversees all gaming activity on assigned tables.- Monitors cash and chip transactions.- Corrects mistakes and settles disputes when necessary.- Verifies, by signature, all clerical transactions.- issues approved credit.- Maintains bankroll at functional levels.- Assists customers with any problems or requests. - Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Director or a member of management.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Drive improved results through staff development and training programs. - Provide visible leadership in gaming operation areas.- Ensure compliance with Title 31 requirements and processes.- Responsible for the overall integrity of daily operations.- Present oneself as a credit to the Company and encourages others to do the same.- Maintain a strong working knowledge of all rules, regulations, procedures, and payouts of all games. Provide feedback as appropriate to Table Games Dealers regarding opportunities for skill development and professional advancement.- Supervise, coach, instruct and direct Table Games Dealers in proper procedures of all aspects of table games operations.- Handle player service issues as needed. - Protect the...
***This is a salaried Floor Supervisor role*** The following and other duties may be assigned as necessary: - Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. Provides oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to...
The following and other duties may be assigned as necessary: - Responsible for supervising and managing staff in the Table Games Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team...
- Responsible for providing guidance and daily supervision to Team Members in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Regularly required to stand and walk including moving between multiple tables to observe guests and Team Members.- Based on business demands as needed, fill in for other Supervisors to open new tables or as relief Supervisor, as allowed and in accordance with the WV Lottery regulations.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department...
- Supervises the operation of up to six table games on an assigned shift.- Works closely with the Assistant Table Games Shift Manager to implement and oversee overall strategies for customer service, comping, and expense management in order to maximize profitability.- Provides visible leadership in gaming operation areas.- Responsible for the overall integrity of daily operations in your section. Models regulatory, departmental and company policies and procedures.- Performs all other related and compatible duties as assigned.- Drives improved results through staff development and training programs, and established methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis. Works...
- Responsible for supervising and managing staff in the Table Games department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Works closely with the Casino Operations Assistant Shift Manager and/or Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.- Makes suggestions for...
The take 2 attendant is primarily responsible for serving patrons and taking their order in a timely and friendly manner. ESSENTIAL RESPONSIBILITIES - Greet guests take food and beverage orders efficiently and present food and check as necessary.- Prepare and complete guest food orders- Understand all portions of the menu and what is offered within the venue- Settle checks using multiple tenders in a single transaction at times, utilizing property cash handling procedures.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.- Provide “A” service to all guests, holding appropriate standards of service to...
- Must promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with. - Effectively responds to supervisor’s requests in all areas of customer interaction and customer concerns. Assists other departments as necessary and coordinates activity appropriately. Complies with all reasonable requests made by management. - Participates in all safety and emergency drills. Ensures that all safety equipment is in operating order. Takes appropriate action to secure unsafe areas so as to protect patrons and employees. - Performs repairs or maintenance as necessary to ensure that the facility complies with OSHA, fire, and safety standards. Maintains a clean and safe workplace, including facility shops, working areas, and...
Responsible for providing great customer service while issuing betting transactions to player. - Adheres to all departmental and property policies and procedures regarding guest service standards. - Responsible for learning and understanding all facets of horse racing. - inputs wagers into the tote machine and cashes/cancels tickets. - Responsible for accurate wagers. - Responsible for maintaining and balancing a cash drawer; balances to zero and pays shortages to the main bank. - Assists in providing players with information regarding scratched horses, race cancellations, payoffs/delays, and prices. - Responsible for complying with The Meadows’ AML Compliance Program. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company...
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Assumes responsibility for the collection of specimens that include blood and/or urine before or after race.- Maintains logs of activities performed including all collections and verifies packaging of specimens; enters data into system.- Ensures all paperwork pertaining to collection performed is completed properly including horse name and time of collection; turns in all receipts, paperwork, and samples to the proper designated area.- Maintains a clean and sanitary worksite; wears required uniform and safety materials as needed.- Attends and participates in professional group meetings; maintains awareness of new trends and innovations in the field of Veterinary Phlebotomy.-...
- Operates a variety of vehicles, machinery, and equipment to include tractor, pick-up truck, and power and manual maintenance tools.- Adheres to all departmental and property policies and procedures regarding guest service standards.- Assumes responsibility for maintenance of the racetrack and racing grounds.- Maintains the appearance of the track to meet required standards; maintains plants, trees, and sHRubs and applies chemicals as needed, under supervision.- Performs a variety of grounds maintenance duties to include weed treatment, painting, trash collection, and operating of irrigation systems.- Performs preventative maintenance as needed; cares for and maintains all light and heavy equipment.- Notifies higher level management of any suspicious or unusual activity in...
Maintain daily track surface conditions to ensure highest levels of safety, consistency and fairness-Identify needed equipment and materials required for optimum operations-Ensure equipment and materials are used and maintained in highest professional manner-Assist in identifying, hiring and managing staff for all pertinent positions in track maintenance department in conjunction with Manager Racing Operations/Racing Secretary and Human Resources Department-Work with facility maintenance in cleaning and upkeep of backstretch/barn area to ensure a safe working and training environment-Create schedule for personnel that maximizes efficiency, limits overtime and maintains budgetary requirements-Communicate as needed with horsemen, jockeys, racing officials and other managers-Ensure all...
- Provide veterinary advice to Stewards on the health, welfare and fitness of race horses - Shall be in attendance during training and racing hours - Shall be in attendance at scratch time to verify vet scratches and make reports to the Racing Officials as promptly as possible - Making pre race assessments in the paddock before each race and post-race assessments of the horses, providing advice to stewards - Provide emergency care to horses on track and if required euthanize - Maintaining loss of incidents, injuries report - This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Zia Park reserves the right to revise or change job duties and responsibilities as the need arises with appropriate...
This position will be responsible for assisting with day to day parking operations and traffic management for Greektown Casino Hotel. Essential Functions - Direct inbound and outbound traffic - Change and move signage as directed - Cone off and open parking spaces/levels as directed - Walk garage levels and report hazards, maintenance issues; suspicious activity to various teams - Physically count occupied and un-occupied parking spaces - Communicate parking policy to patrons - Provides the highest level of guest service - Train new team members (Traffic & Booth Attendants only) - Maintain a thorough knowledge of the property and promotions - Provides guests with directions and information about Greektown District - May operate and move guest vehicles if...
- Sets up dishwasher machine by reading instructions on machine or by asking supervisor for assistance. - Cleans the dishwashing equipment and working area when necessary. - Washes dishes: stacks dishes and runs through dish machine, scrubs pans, puts dishes away. - Cleans the kitchen: sweeps and mops floors, empties trash, changes waiter in and de-limes dish machine, washes walls and baseboards, scrubs sinks, etc. - Maintains cleanliness of the store room, walkways, and hallways. - Stocks ice for all necessary areas and keeps it replenished throughout the day. - Takes out trash and cardboard and disposes in proper dumpster. - Keeps records of broken dishes and ensures glass is disposed of properly. - Provides positive communication and uses Red Carpet Service skills...
- Responsible for the washing, drying, folding, ironing and storing of linens for the laundry. - Adhere to established department and property policies and procedures regarding guest service standards. - Sort, wash, dry, fold, iron and store linens according to established procedures. - Perform routine maintenance on the laundry equipment; includes cleaning dryer traps and greasing flat ironer. - Maintain production levels according to level of room occupancy. - Assist vendors who, as part of their service, perform inspections and tests of cleaning agents and operations. - Handle cleaning products in a safe manner. - Maintains daily worksheets. - Must be willing to work any shift. - Count & process reclaimed items. - Weigh & count all received linen. - Keep accurate...
- Sweeps and vacuums carpeted areas. - Extracts or shampoos carpets on a scheduled basis. - Cleans all brass. - Assists regular shift team members in maintaining restrooms and casino floor. - Operates extractor equipment, floor scrubbers, shampoo machines, and polishing machines as well as special vacuum cleaners and scrubbers. - Carries out heavy duty detail cleaning of restrooms and locker rooms. - Moves office furnishings and items as directed. - Cleans interior and exterior windows above 6 feet off the ground as directed. - Maintains logs for equipment usage. - Assists with inventory of all stockroom items received from the warehouse to assure proper quantities and quality. - Responsible for the cleaning of all housekeeping equipment. - Maintains cleaning supply inventory and...