- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promotes casino events and programs- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Handles money according to procedure- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor- Maintains clean and stocked workstation
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. - Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards. - Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. - Resolves service issues according to established guidelines. - Itemizes, totals, and presents check for payment to correct customers. - Assists bus persons, as necessary, in bussing, cleaning, and setting tables. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures. - Completes assigned side work as directed. - Knows and promotes current casino events and programs and can give guests directions to all casino areas. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Maintains strict confidentiality in all company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. - Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards. - Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. - Resolves service issues according to established guidelines. - Itemizes, totals, and presents check for payment to correct customers. - Assists bus persons, as necessary, in bussing, cleaning, and setting tables. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures. - Completes assigned side work as directed. - Knows and promotes current casino events and programs and can give guests directions to all casino areas. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Maintains strict confidentiality in all company matters.
- Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner - Responsible for complete set-up, stocking and service of assigned area; sets, cleans, and resets tables- Removing dirty dishes, glassware, flatware, and soiled linens from tables and countertops, transports to dish area- Monitoring and replenishing of all stock items in assigned area in a neat, accurate and timely fashion- Refilling water glasses, coffee cups, butter/condiments, bread, and carrying order to tables as needed- Making coffee or tea as needed- Ensuring assigned work area is neat, clean and sanitized throughout shift by wiping tables, counter areas, beverage stations, sinks, and sweeping and mopping floors as required to maintain a clean and safe work station- Partnering with culinary team and server to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction - Maintaining all equipment in proper fashion (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators- Accountable for meeting or exceeding all State and company sanitation requirements (ServSafe)- Adhering to regulatory, safety, departmental and company policies- Supporting safety and accident prevention programs (non slip footwear, proper lifting)- Presenting oneself as a Credit to Company and encourages others to do the same - Performing all other related and compatible duties as assigned- Required to check identification of guests who appear under the age of thirty years old
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff- Engages in friendly conversations with guest whenever possible- Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant- Takes food and drink orders, communicates with bartender, assists in the preparation of drinks, and presents drinks to guests- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities- Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards- Completes any reasonably requested job duty or any reasonable request made by manager or management personnel.- Recognizes players and relays that information to the host/hostess and/or other restaurant team members to ensure they receive the appropriate service - Knows and promotes current property events and promotions- Thanks customers, invites them back, wishes them luck
- Acknowledge guests with a warm verbal greeting and eye contact, in accordance with our Red Carpet Customer Service training, present menus, and promptly take order. - Establish rapport with guests providing outstanding customer service and creating a friendly and fun atmosphere in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Act as guide of guest's dining experience/ambassador of good will. - Prepare restaurant and table for service. - Manage assigned section and provide superb service following the service standards. - Show enthusiasm towards guest and product. -Help fellow servers; maintain a team mentality. - Accurate computer input of orders and delivery of food, wine, and beverages. - Reconcile checks, thank guest, and invite them back. - Clear and reset tables. - Maintain awareness of guest alcohol intake in accordance with RAMP guidelines. - Stock side stations throughout the shift; perform opening/closing side work.
- Acknowledge guests with a warm verbal greeting and eye contact, in accordance with our Red Carpet Customer Service training, present menus, and promptly take order. - Establish rapport with guests providing outstanding customer service and creating a friendly and fun atmosphere in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Act as guide of guest's dining experience/ambassador of good will. - Prepare restaurant and table for service. - Manage assigned section and provide superb service following the service standards. - Show enthusiasm towards guest and product. - Help fellow servers; maintain a team mentality. - Accurate computer input of orders and delivery of food, wine, and beverages. - Reconcile checks, thank guest, and invite them back. - Clear and reset tables. - Maintain awareness of guest alcohol intake in accordance with RAMP guidelines. - Stock side stations throughout the shift; perform opening/closing side work.
- DAY ONE BENEIFITS.- Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner - Responsible for complete set-up, stocking and service of assigned area; sets, cleans, and resets tables - Removing dirty dishes, glassware, flatware, and soiled linens from tables and countertops, transports to dish area - Monitoring and replenishing of all stock items in assigned area in a neat, accurate and timely fashion - Refilling water glasses, coffee cups, butter/condiments, bread, and carrying order to tables as needed - Making coffee or tea as needed - Ensuring assigned work area is neat, clean and sanitized throughout shift by wiping tables, counter areas, beverage stations, sinks, and sweeping and mopping floors as required to maintain a clean and safe work station - Partnering with culinary team and server to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction - Maintaining all equipment in proper fashion (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators - Accountable for meeting or exceeding all State and company sanitation requirements (ServSafe) - Adhering to regulatory, safety, departmental and company policies - Supporting safety and accident prevention programs (nonslip footwear, proper lifting) - Presenting oneself as a credit to Company and encourages others to do the same- Operating a cash register/POS System, ringing proper amount into the register and giving the guest the correct change; accounting for all cash, charge and complimentary sales according to established procedures; maintaining integrity of all financial controls and responsibilities.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions - Apply, Interview, and Start before September 31st, 2023 and get $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer applicants that are hirednow through September 31st, 2023. - Discounted bus tickets - Non-Accrued Additional Time Off – Apply, Interview, and Start before September 31st, 2023 and start with 80 hours for FT, and 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the date of hire/grant date) - Hot meal served by the Leadership team once a month - 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include: - Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. - Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, desserts in accordance with restaurant service standards. - Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. - Resolves service issues according to established guidelines. - Itemizes, totals, and presents check for payment to correct customers. - Assists bus persons, as necessary, in bussing, cleaning and setting tables. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.- Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures. - Completes assigned side work as directed. - Knows and promotes current casino events and programs and can give guests directions to all casino areas.
- Provides fast, friendly, professional, and responsive customer service to restaurant guests, food servers, and restaurant host/ess. - Adheres to established department and property policies and procedures regarding guest service standards. - Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station, obtaining replacement stock in accordance with procedure. - Removes dirty dishes, solid linen, glassware, and flatware from table and counter tops, and transports items to designated area and cleans tables (wipes) and seats. Ensures that the buffet line is clean and sanitary. - Resets tables with silverware, linen, napkins, and glassware in accordance with established restaurant table top specifications. - Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attends to guest needs) as required. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (e.g., coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required. - Maintains equipment as required in accordance with established guidelines and safety procedures. - Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures. - Resolves service issues according to established guidelines. - Assists in Bar/Beverage set-up. - Maintains strict confidentiality in all company matters.
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff - Engages in friendly conversations with guest whenever possible - Provides personalized service and uses guest’s name during all interactions. - Greets each guest entering restaurant- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities - Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards - Recognizes players and relays that information to the host/hostess and/or other restaurant team members to ensure they receive the appropriate service- Knows and promotes current property events and promotions -- akes food and drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Thanks customers, invites them back, wishes them luck
ESSENTIAL DUTIES AND RESPONSIBILITIES- Promptly and accurately take beverage and food orders, transmit orders to Culinary team and serve food items to guests.- Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, and appropriate operation of POS System, cash bag or bank. - Provide table service to customers according to department standards.- Follow appropriate food handling procedures to ensure safe, quality products.- Maintain cleanliness/appearance of assigned area, stock/restock supplies and complete side duties according to department standards. - Participate as a team member with all servers, bussers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation.- Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner. - Perform other job related and compatible duties as assigned.
- Responsible for providing prompt, friendly and courteous service of food and beverage to our guests in the fine dining restaurants. - Describe all specials and items on the menu.- Interact with guests to take drink and food orders.- Communicate with kitchen for food ordering.- Ensure prompt delivery of food to the guest's table utilizing the runner (if applicable).- Have working knowledge of liquor, beer, wine and food that is served at the property.- Handle all checks and cash according to Standard Operating Procedures.- Assist other servers to give the best possible service.- Monitor all tables in the designated station to ensure superior guest service.- Ensure safety, cleanliness and customer satisfaction.- Attends all meetings as assigned.- Other job related duties as assigned.
- Serve food and drink to guests; Fast paced beverage service.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Keeps designated working area clean and organized; assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards.- Knows and promotes current casino events and programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:- Promotes and maintains all steps of the ACES customer service program with each patron and Team Member you may come in contact with (eye contact, “hi” greeting, “goodbye” departure)- Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner- Responsible for complete set-up, stocking, and service of assigned area; sets, cleans, and resets tables- Full cycle of service - taking orders within five minutes of guest being seated; accurately placing orders and entering table numbers in MICROS; presents check to guests.- Upsells beverages, appetizers, and desserts in accordance with restaurant service standards.- Accurately collects payments and makes change to close out guest checks, totaling food and beverage purchases in a friendly and courteous manner.- Light cleaning in assigned section during shift including, removing dirty dishes, glassware, and flatware during guest service, transporting to dish area, keeps floors, seating, and tables (base and top) presentable in assigned section.- Responsible for the monitoring and replenishing of all stock items in assigned area in a neat, accurate and timely fashion- Refill glassware, coffee cups, butter/condiments, bread, and carrying order to tables as required- Make/Fill coffee or tea as required- Ladles soups, portions cakes and pies, and prepares condiments as determined by establishment requirements.- Ensures assigned work area is neat, clean and sanitized throughout shift by wiping tables and seats, counter areas, stations (including beverage and side), and sinks as required to maintain a clean and safe work station- Maintain awareness of guests’ alcohol intake following training guidelines.- Partners with culinary team and servers to work as a team to ensure coordinated workflow during shift to meet business demands and ensure customer satisfaction- Maintains all equipment in proper fashion (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators- Accountable for meeting or exceeding all State and company sanitation requirements (ServSafe) accordance with all MD Department of Health standards.- Adheres to regulatory, safety, departmental and company policies- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.- Flexible ability to work varied shifts to include nights, weekends, and holidays.
ESSENTIAL DUTIES AND RESPONSIBILITIES:- Promotes and maintains all steps of the ACES customer service program with each patron and Team Member you may come in contact with (eye contact, “hi” greeting, “goodbye” departure)- Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner- Responsible for complete set-up, stocking, and service of assigned area; sets, cleans, and resets tables- Full cycle of service - taking orders within five minutes of guest being seated; accurately placing orders and entering table numbers in MICROS; presents check to guests.- Upsells beverages, appetizers, and desserts in accordance with restaurant service standards.- Accurately collects payments and makes change to close out guest checks, totaling food and beverage purchases in a friendly and courteous manner.- Light cleaning in assigned section during shift including, removing dirty dishes, glassware, and flatware during guest service, transporting to dish area, keeps floors, seating, and tables (base and top) presentable in assigned section.- Responsible for the monitoring and replenishing of all stock items in assigned area in a neat, accurate and timely fashion- Refill glassware, coffee cups, butter/condiments, bread, and carrying order to tables as required- Make/Fill coffee or tea as required- Ladles soups, portions cakes and pies, and prepares condiments as determined by establishment requirements.- Ensures assigned work area is neat, clean and sanitized throughout shift by wiping tables and seats, counter areas, stations (including beverage and side), and sinks as required to maintain a clean and safe work station- Maintain awareness of guests’ alcohol intake following training guidelines.- Partners with culinary team and servers to work as a team to ensure coordinated workflow during shift to meet business demands and ensure customer satisfaction- Maintains all equipment in proper fashion (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators- Accountable for meeting or exceeding all State and company sanitation requirements (ServSafe) accordance with all MD Department of Health standards.- Adheres to regulatory, safety, departmental and company policies- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.- Flexible ability to work varied shifts to include nights, weekends, and holidays.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Promptly and accurately take beverage and food orders, transmit orders to Culinary team and serve food items to guests.- Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, and appropriate operation of POS System, cash bag or bank. - Provide table service to customers according to department standards.- Follow appropriate food handling procedures to ensure safe, quality products.- Maintain cleanliness/appearance of assigned area, stock/restock supplies and complete side duties according to department standards. - Participate as a team member with all servers, bussers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation.- Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner. - Perform other job related and compatible duties as assigned.
The Service Technician is responsible for providing timely and friendly service to all PSG locations, while repairing all VGT and Coin Operations equipment across their assigned route. ESSENTIAL RESPONSIBILITIES - This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service- Understand and adhere to all company standards, policies, and procedures - Completes required training and development objectives within the assigned time frame - Projects a positive image of the company at all times - Ability to collaborate and work within a team-oriented environment - Ability to accurately prioritize, organize and complete multiple tasks - Handle Slot Machine malfunctions- Assist Route Service Manager- Verify customer payouts- Complete required paperwork in a timely manner- Inform Route Service Managers of Gaming machine problems- Provide outstanding team member and customer relations- Assist customers with questions and complaints regarding slot machines. Provide answers and explanations and rectify problems as appropriate- Meet attendance guidelines of the job and adhere to regulatory, department and company policies- Keep work areas clean and free of safety hazards, debris, and litter- Perform all job duties in a safe and responsible manner
The Service Technician is responsible for providing timely and friendly service to all PSG locations, while repairing all VGT and Coin Operations equipment across their assigned route. ESSENTIAL RESPONSIBILITIES - This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service- Understand and adhere to all company standards, policies, and procedures - Completes required training and development objectives within the assigned time frame - Projects a positive image of the company at all times - Ability to collaborate and work within a team-oriented environment - Ability to accurately prioritize, organize and complete multiple tasks - Handle Slot Machine malfunctions- Assist Route Service Manager- Verify customer payouts- Complete required paperwork in a timely manner- Inform Route Service Managers of Gaming machine problems- Provide outstanding team member and customer relations- Assist customers with questions and complaints regarding slot machines. Provide answers and explanations and rectify problems as appropriate- Meet attendance guidelines of the job and adhere to regulatory, department and company policies- Keep work areas clean and free of safety hazards, debris, and litter- Perform all job duties in a safe and responsible manner
SIGN ON BONUS $3,000.00- This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service. Understand and adhere to all company standards, policies and procedures- Completes required training and development objectives within the assigned time frame- Projects a positive image of the company at all times- Ability to collaborate and work within a team-oriented environment- Ability to accurately prioritize, organize and complete multiple tasks- Handle Slot Machine malfunctions- Assist Route Service Manager as needed- Verify customer payouts- Complete required paperwork in a timely manner- inform Route Service Managers of Gaming machine problems- Provide outstanding team member and customer relations- Assist customers with questions and complaints regarding slot machines- Provide answers and explanations, and rectify problems as appropriate- Meet attendance guidelines of the job and adhere to regulatory, department and company policies- Keep work areas clean and free of safety hazards, debris and litter- Perform all job duties in a safe and responsible manner- All other duties and/or responsibilities as assigned
