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- Promote and maintain all steps of the ACES program with each patron and employee you may come in contact with (eye contact, greeting, goodbye as a departure).- Monitor the day to day usage of the uniform conveyor system. - Report any over-weight bags to wardrobe supervisor. - Update and maintain all uniformed employee files through the use of the uniform technology systems; report discrepancies of employee’s files to wardrobe supervisor. - Contribute monthly uniform inventory par reports. Report any discrepancies and communicate any damaged uniform inventory information to wardrobe supervisor. - Use the uniform automations processes as trained, including the handling of soiled and clean uniform return programs. - Restock clean uniforms to assigned employee slot as trained...
- Sets up dishwasher machine by reading instructions on machine or by asking supervisor for assistance. - Cleans the dishwashing equipment and working area when necessary. - Washes dishes: stacks dishes and runs through dish machine, scrubs pans, puts dishes away. - Cleans the kitchen: sweeps and mops floors, empties trash, changes waiter in and de-limes dish machine, washes walls and baseboards, scrubs sinks, etc. - Maintains cleanliness of the store room, walkways, and hallways. - Stocks ice for all necessary areas and keeps it replenished throughout the day. - Takes out trash and cardboard and disposes in proper dumpster. - Keeps records of broken dishes and ensures glass is disposed of properly. - Provides positive communication and uses Red Carpet Service skills...
- Greets customer, transports luggage to and from vehicle to guest rooms, parks and retrieves customer’s passenger vehicles while creating a seamless customer service experience with an upbeat and positive attitude - initiates and engages in conversations with guests on all services across the company properties including restaurants, entertainment, promotions and events - Accurately completes Luggage tags and Valet tickets which includes inspection of vehicle for prior damage - Answers valet phone and responds to luggage room calls and expedited car retrieval service from Casino Operations - Practices lateral service by stepping out of normal job description to help guests and co-workers, when business allows. - This includes, but is not limited to, driving shuttles and working in coat...
General Accountabilities: - Greet and welcome guests to the establishment with a positive and warm attitude. - Direct traffic in the parking lot as needed, assistguests and welcome them into the establishment. - Accommodate guests by opening doors and assisting with luggage or other heavy items. - Collect and accurately label keys belonging to guests ensuring their proper return. - Park guests’ vehicles in predetermined areas within the parking lot while following traffic laws. - Operate vehicles safely and responsibility. - Keep paperwork regarding guests’ vehicles and daily transactions.
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets arriving and departing guests.- Parks guest vehicles in specified areas in an efficient and safe manner.- Retrieves customer vehicles from specified areas in an efficient and safe manner.- Performs drive-and-park assignments per department policies and procedures.- Promptly reports any incidents to supervisor.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Responsible for directing the overall operations and staff of the Food and Beverage and Hotel departments. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. Functions as a strategic leader of all areas of responsibility.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and...
- Responsible for directing the overall operations and staff of the Marketing department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Develops and executes a Strategic Marketing Plan to include marketing reinvestment, direct-marketing, advertising, public relations/community relations, and entertainment for the property which generates trial, builds long-term relationships with customers, and strengthens the brand value.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives....
- Develops and executes strategic marketing direction to include marketing reinvestment, direct marketing, advertising, public relations/community relations, and entertainment for the properties which generates trial and builds long term relationships with customers and strengthens the brand value. - Develops and implements annual marketing plan for the property that supports the overall brand strategy for the company. - Drives improved program results in all areas of responsibility through staff development and training programs, and established methods, procedures, and guidelines to maintain desired standards and high quality service; monitors results through inspection, evaluation, and analysis. Makes changes if necessary to achieve end result. - Responsible for assessing,...
- Provides leadership and motivation to various areas of Player Development including Executive and Casino Host teams, National Casino Marketing and VIP Asian Marketing.- Works with guest contact departments to develop and implement strategies and programs to cultivate the market for new and existing high-limit casino guests.- Monitors existing high-limit guest programs and develops knowledge of guest betting habits, credit situation, and levels of participation to ensure maximum profit margins, adequate play levels, and appropriate cost control.- Hosts high-limit guests and accommodates their needs within program guidelines to ensure guest satisfaction and encourage return visits.- Awards guest complimentaries based on gaming action and program guidelines.- Coordinates guest...
- Enforces minimum age requirements and standards of fashionable and acceptable appearance of the guests entering the venue. - Identifies and directs VIP guests as indicated by management and VIP representatives. - Maintains a well-controlled environment for lines that may occur for entry into the venue. - Operates cash register, takes money, makes change, and accounts for cash and Credit receipts. - Sets stanchions appropriately nightly and for special events held within the venue. - Assists with special events and promotions as needed. - Anticipates guest needs when possible. - Communicates with managers regarding guest requests.- Holds conversations and interacts with guests. Responds to guests’ inquiries about Hollywood Casino by keeping abreast of the services and...
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Greets guests actively engaged in gaming and assists team members in player identification. Circulates throughout the property and proactively engage with guests to ensure their visit is pleasurable and meeting the expectations of PENN Entertainment guest service policies.- Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests. Focuses on enhancing casino experience and creating perception of luck, action and excitement with guests.- Maintains knowledge of casino marketing and player development promotions and encourages guest participation.- Makes productive use of every opportunity to promote events, promotions and...
- Greets guests actively engaged in gaming and assists team members in player identification. Circulates throughout the property and proactively engage with guests to ensure their visit is pleasurable and meeting the expectations of PENN Entertainment guest service policies.- Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests. Focuses on enhancing casino experience and creating perception of luck, action and excitement with guests.- Maintains knowledge of casino marketing and player development promotions and encourages guest participation.- Makes productive use of every opportunity to promote events, promotions and PENN Play rewards program benefits.- Maintains knowledge of casino marketing/player development...
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Ensures functionality of the VLT maintenance system.- Work on special projects as assigned.- Assist in maintaining adequate stock of parts necessary for repairs.- Perform preventative maintenance: clean, inspect, adjust, and test various machine parts.- Assist customers with questions and complaints regarding VLT machines.- Provide answers with explanations and rectify problems as appropriate.- Responsible for the monitoring of VLT machine activity- Must be knowledgeable of all special events and promotions available to customers- Actively...
- Responsible for directing the overall operations and staff of the Food and Beverage and Hotel departments.- Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance with departmental budget initiatives. Report’s budget concerns/deviations to Executive Management/GM. - Responsible for the overall achievement of departmental guest service goals. - Makes final decisions pertaining to hotel policies and services and resolves guest complaints while supporting all customer service programs.- Works closely with Marketing to drive occupancy and maximized revenue for all areas of responsibility. - Makes final decisions for financial...
- Works closely with Sous Chef to monitor culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities and facilities- Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free.- Efficient preparation of all food related items for both batch and individual plated recipes with attention to maintaining appropriate food costs, volume, quality, and attractiveness.- Ability to perform the functions of any culinary task assigned within kitchen such as broiler, sauté, pantry and prep when needed.- Accountable for meeting or exceeding all state and Company sanitation requirements (ServSafe).- Supports safety and accident prevention programs (non slip footwear,...
Ready to Walk into your dream Job? Join us at Hollywood Casino at Charles Town Races for our Find Your Fun Career event, where your career could be just a few steps away. We’re hosting walk-in interviews every Thursday from 3:00pm-5:00pm. Why Attend?- Casual and Fun Environment: We offer an exciting employee rewards programs along with employee focused events!- Inclusive Culture: At Hollywood Casino at Charles Town Races, we celebrate diversity and embrace the unique perspectives that each team member brings.- Exclusive Perks: Team members at Hollywood Casino at Charles Town Races receive discounts and benefits starting day one!Date and Time: Every Thursday from 3:00pm-5:00pm Location: 611 Finish Line Ave., Ranson, WV 25438 What to bring:- Resume (not required)-...
Ready to Walk into your dream Job? Join us Hollywood Casino Perryville for our Find Your Fun Career event, where your career could be just a few steps away. We’re hosting walk-in interviews every Friday from 1:00pm-3:00pm. Why Attend?- Casual and Fun Environment: We off an exciting employee rewards programs along with employee focused events!- Inclusive Culture: At Hollywood Casino Perryville, we celebrate diversity and embrace the unique perspectives that each team member brings.- Exclusive Perks: Team members at Hollywood Casino Perryville receive discounts and benefits start day one!Date and Time: Every Friday from 1:00pm-3:00pm Location: 1201 Chesapeake Overlook Pkwy Perryville, Maryland (HR office right hand side back of the building. The Glass doors with Human...
We're excited to invite you to our Walk-In Interviews on Wednesday's, 4/2, 4/9, 4/16 & 4/23 from 2pm-4pm! You'll have the chance to participate in same-day interviews & possible job offers! Complete the application here and we'll send you more details on where to meet for the interview! We will be interviewing for the following positions:- Food & Beverage- Cage Cashier- Cage Supervisor- Table Games Dealer School- Dishwasher- Experienced Dealer- Security Agent- Revenue Accounting Clerk
The wardrobe attendant will be responsible for issuing, receiving, inventory and maintaining team member uniforms to ensure our team is always looking their best! ESSENTIAL FUNCTIONS(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.) - Deliver internal and external guest service following our ACES standards- Coordinate daily activities to ensure high productivity and quality standards are maintained. - Possess and executes complete knowledge of wardrobe policies.- Maintain inventory levels by accurately tracking uniforms that are distributed and collected, and provide requisition information to operating managers based on assessed needs.- Maintain records of all items that have...
- Assist with shipping and receiving, unloading trucks, checking in inventory, matching purchase orders to bills of lading and distributing inventory and non-inventory items accordingly. - Read requisitions and shipping orders to determine items to be moved, gathered or distributed and/shipped. - Fill requisitions for inventory and non-inventory items and distribute items to requesting department. - Record amounts of materials or items received or distributed vial appropriate computer program. - Ensure warehouse is accessible, clean, organized and operating in a safe and efficient manner; reports any unsafe or hazardous conditions. - Maintains proper storage of inventory merchandise to avoid spills or spoilage; rotates stock according to schedule. - Prepare and ensure parcels are...
