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Search Results Page 10 of 54

The casino operations assistant shift manager is responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department.  They provide oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift.  ESSENTIAL RESPONSIBILITIES  - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager- Ensures customer service standards are followed by all team members and addresses issues as they arise- Provides oversight for the gaming floor on their assigned shift- Effectively handles customer concerns and requests- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers- Responsible for the accountability of the chips, cards, dice, and all other gaming equipment - Verifies table inventories and effectively manages table limits- Assists with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability- Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances- Assists with the overall integrity of daily Table Games and/or Slot operations- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
Job ID
2024-116527
Type
Regular Full-Time
Category
Casino Operations
Property
Hollywood Casino Aurora
Job Locations
US-IL-Aurora
- Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. Provides oversight for all games, game protection, and overall Table Games/Slots operations on their shift.   Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Responsible for the overall integrity of daily Table Games and/or Slot Operations; provides oversight for the gaming floor. - Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Verifies table inventories and effectively manages table limits.- Works closely with Vice President/Director to implement and oversee overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. - Maintains and processes all paperwork, logs, schedules, and communication pertaining to the Table Games/Slots department.- Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2024-115106
Type
Regular Full-Time
Category
Casino Operations
Property
Hollywood Casino Perryville
Job Locations
US-MD-Perryville
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Assists in supervising slot operations and helps to monitor all related services affecting the department on an assigned shift- Assist to coach personnel in the proper behavior performance of duties - Assists in maintaining work schedules for assigned personnel - Ensures guest recognition and development are primary duties for all personnel - Maintain the highest standard of customer service and integrity in the slot department - Ensure all teams members adhere to department policies, procedures, internal controls and gaming regulations- Maintain and inspire highly trained and motivated team members;- Administer and adhere to all gaming rules and regulations- Investigate variances, bill validator and ticket in/ticket out claims- Approves and witness jackpot pay offs
Job ID
2023-114117
Type
Regular Full-Time
Category
Casino Operations
Property
Plainridge Park Casino
Job Locations
US-MA-Plainville
- Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino.- Adhere to established department and property policies and procedures regarding guest service standards.- This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty.- Assure the securing of company funds, provide accurate and courteous guest service.- Redeem coins/tokens, cash checks, and supply information to guests.- Maintain and assure the proper routing of the department’s paperwork.- Responsible for the movement and protection of company funds. This includes repeated lifting up to 35 lb. and pushing/pulling 500 lb. cart.- Maintain communication with all departments, Team Members and guests to ensure positive experiences. - Maintain a high level of personal integrity and moral conduct free of questionable association.- Be prepared to work in adverse conditions, over-time, nights, weekends and holidays.- Obey the rules policies and procedures of Ameristar Casino Vicksburg and the department.- Maintain uniform in order to present a neat, clean and professional appearance.- May perform duties in any functional area of the Cage operations department, including but not limited to Cage banks.- Provide an outlet of sales and redemption of coin and chips for internal and external guests (ex., general cashier, main bank, fill bank and jackpot/fill window).- Maintain a neat, safe and organized work Ameristar.- Observe and follow all safety rules and regulations of Ameristar Casino Vicksburg.- Implement and maintain a working knowledge of the Ameristar Casino Vicksburg, System of internal Controls and Star Service Standards as well as Federal Currency Transaction Reporting Laws as they pertain to casinos.     - All other duties as assigned.
Job ID
2023-114793
Type
Regular Full-Time
Category
Accounting & Finance
Property
Ameristar Casino Hotel Vicksburg
Job Locations
US-MS-Vicksburg
- Responsible for supervising staff and the overall daily management of a designated shift in the Cage department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Assists in the budget process for the department and provides recommendations; ensure compliance to departmental budget initiatives; reports budget concerns to the manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for securing the integrity of all assets and oversees the balancing of all cage banks on the assigned shift.- Reviews and approves cage documentation based on established levels of authorization in absence of Manager on assigned shift.- Responds to guest inquiries while monitoring and applying service recovery within authorized levels.- Conducts investigations into variances, violations of internal controls, and violation of reporting requirements.- Responsible for securing the integrity of all assets; oversees the balancing of all cage banks- Reviews and approves cage documentation based on established levels of authorization in absence of Manager on assigned shift.- Prepares/reviews currency transaction reports.- Verifies vault accountability at end of shift.- Verifies Credit line availability.- Review multiple transaction logs for accuracy.- Responsible for verification of the main bank and window cashier drawers.- Responsible for authorizing checks.- Prepares customer deposit and safekeeping log.- Responsible for ensuring regulatory compliance within the area of authority and reporting potential issues to management.- Ensures all staff is trained and follows CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.- Maintains strict confidentiality in all departmental and company matters.  
Job ID
2024-115971
Starting Salary
USD $60,000.00/Hr.
Type
Regular Full-Time
Category
Accounting & Finance
Property
Ameristar Casino Resort Spa Black Hawk
Job Locations
US-CO-Black Hawk
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets arriving and departing guests.- Parks guest vehicles in specified areas in an efficient and safe manner.- Retrieves customer vehicles from specified areas in an efficient and safe manner.- Performs drive-and-park assignments per department policies and procedures.- Promptly reports any incidents to supervisor.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2023-114581
Type
Regular Part-Time
Category
Security/Surveillance/EMT
Property
Hollywood Casino at The Meadows
Job Locations
US-PA-Washington
ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Responsible for accurate accountability of the Cashier and Player Services department activity.- Responsible for accurately completing and updating electronic MTL/NIL and chip bank.- Conduct transactions within the department and other departments as needed.- Perform Player Services Cashier duties as needed.- Understand department objectives, standards, and guidelines.- Be knowledgeable and comply with Title 31 regulations.- Possess thorough knowledge of casino policies for all cashier areas.- Maintain security and accountability over all funds, to include chips, coins, cash currency, foreign currency and paperwork.- Observe and verify funds received and disbursed to other departments, guests and transactions between cashiers.- Process table fills and credits. - Prepare and process exchanges.- Compile information, complete and submit reports as needed.- Meet department uniform, appearance and grooming requirements.- Answers phone calls with proper phone etiquette- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.
Job ID
2023-114228
Type
Regular Full-Time
Category
Accounting & Finance
Property
Hollywood Casino at Kansas Speedway
Job Locations
US-KS-Kansas City
- Ability to follow all recipes and control procedures.- Responsible for maintaining consistent attendance and performance records.- Maintain food cost within budgeted parameters.- Control portion size, minimize waste, and present menu items according to specifications.- Maintain a clean and sanitary area at all times in full accordance with ServSafe guidelines and Pennsylvania state regulations.- Prepare weekly schedules and control labor costs.- Educate, train, and manage Cooks to follow policies and standards.- Communicate with other culinary supervisors and managers to ensure efficient service and properly prepared food.- Perform all culinary job functions within immediate area when necessary.
Job ID
2022-101307
Type
Regular Full-Time
Category
Food & Beverage
Property
Hollywood Casino at Penn National Race Course
Job Locations
US-PA-Grantville
The following and other duties may be assigned as necessary: - Achieve desired results through established methods, procedures and guidelines to maintain desired standards, and high quality service. Monitor results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Develops and produces menu items as listed in each restaurant. Follows all prep lists and ensure kitchens are stocked and ready for service.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Responsible for maintaining of cost control methods and procedures by monitoring consistent pars and inventory. - Responsible for maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2022-96346
Type
Regular Full-Time
Category
Food & Beverage
Property
L' Auberge Casino Hotel Baton Rouge
Job Locations
US-LA-Baton Rouge
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Produces menu items as listed in each restaurant. Follows all prep lists and ensure kitchens are stocked and ready for service.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.- Assists with maintaining of cost control methods and procedures by monitoring consistent pars and inventory in each restaurant.- Assists Chef de Cuisine with administrative duties, such as tracking/maintenance of attendance records.- Assists with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2023-108339
Type
Regular Full-Time
Category
Food & Beverage
Property
Ameristar Casino Hotel East Chicago
Job Locations
US-IN-East Chicago
Job ID
2024-116016
Starting Salary
USD $65,000.00/Yr.
Type
Regular Full-Time
Category
Food & Beverage
Property
Ameristar Casino Resort Spa Black Hawk
Job Locations
US-CO-Black Hawk
- Achieves desired results through established methods, procedures, and guidelines to maintain established standards and high-quality service. Monitors results through inspection, evaluation, and analysis; makes changes if necessary, to achieve goals.- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals, and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Develops and produces menu items as listed in each restaurant. Follows all prep lists and ensures kitchens are stocked and ready for service.- Assists in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for maintaining cost control methods and procedures by monitoring consistent pars and inventory.- Responsible for maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2024-115434
Type
Regular Full-Time
Category
Food & Beverage
Property
River City Casino & Hotel
Job Locations
US-MO-St. Louis
- Achieves desired results through established methods, procedures, and guidelines to maintain established standards and high-quality service. Monitors results through inspection, evaluation, and analysis; makes changes if necessary, to achieve goals.- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals, and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Develops and produces menu items as listed in each restaurant. Follows all prep lists and ensures kitchens are stocked and ready for service.- Assists in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for maintaining cost control methods and procedures by monitoring consistent pars and inventory.- Responsible for maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2023-114782
Type
Regular Full-Time
Category
Food & Beverage
Property
Hollywood Casino St. Louis
Job Locations
US-MO-St. Louis
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage.- Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.- Clean and service restrooms including replenishing bathroom supplies.- Maintain accuracy of restroom sheets after cleaning- Stock and supply all service areas with appropriate cleaning supplies.- Assist all departments by responding to housekeeping calls.- Clean and maintain tables, chairs, fixtures, decor and machines as needed.- Attend all departmental and company training programs or meetings as directed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter.- Meet department uniform, appearance and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business, or any reasonable request made by your supervisor or management personnel.
Job ID
2023-103796
Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Property
Plainridge Park Casino
Job Locations
US-MA-Plainville
- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas  - Vacuums carpet, sweeps and mops tile floors, cleans any spills that occur- Cleans any bio hazardous materials when it occurs - Removes trash from the trash container and places into the dumpsters- Familiar with the proper use of chemicals and equipment- Must be able to stand and work in a noisy, smoke filled environment without restrictions for up to eight hours per day- Responsible for providing exceptional Red Carpet Customer Service to all guests
Job ID
2024-116759
Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Property
Hollywood Casino Perryville
Job Locations
US-MD-Perryville
- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas  - Vacuums carpet, sweeps and mops tile floors, cleans any spills that occur- Cleans any bio hazardous materials when it occurs - Removes trash from the trash container and places into the dumpsters- Familiar with the proper use of chemicals and equipment- Must be able to stand and work in a noisy, smoke filled environment without restrictions for up to eight hours per day- Responsible for providing exceptional Red Carpet Customer Service to all guests
Job ID
2024-116424
Type
Regular Full-Time
Category
Housekeeping & Environmental Services
Property
Hollywood Casino Perryville
Job Locations
US-MD-Perryville
- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas  - Vacuums carpet, sweeps and mops tile floors, cleans any spills that occur- Cleans any bio hazardous materials when it occurs - Removes trash from the trash container and places into the dumpsters- Familiar with the proper use of chemicals and equipment- Must be able to stand and work in a noisy, smoke filled environment without restrictions for up to eight hours per day- Responsible for providing exceptional Red Carpet Customer Service to all guests
Job ID
2024-116425
Type
Regular Part-Time
Category
Housekeeping & Environmental Services
Property
Hollywood Casino Perryville
Job Locations
US-MD-Perryville
- Observes start and activates stopwatch to time horse training workout. - Observes horse crossing pole markers denoting fractional parts and finish line of workout to note and record time elapsed. - Register the horse training workouts with the track Racing Secretary and enters the workouts into the computerized database that places the workouts in the daily program. - Responsible to work with the Racing Secretary and Stewards to alert trainers which horses may require workouts in order to enter the race, if that horse has been idle from racing and training for more than 30 days. - Must operate several stop watches at one time and accurately record the workouts down to the hundredths of a second. - Must be available seven days a week for horse training workouts.
Job ID
2024-115972
Type
Regular Part-Time
Category
Racing Operations
Property
Hollywood Casino at Penn National Race Course
Job Locations
US-PA-Grantville
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Provides prompt, courteous beverage refreshment service to casino guests. - Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks. - Keeps informed of continually changing promotional beverages, events, and services. - Maintains integrity of all financial controls and responsibilities. - interacts with guests and co-workers in a helpful, positive, professional, and friendly manner. - Resolves service issues according to established guidelines. - Serves tables in proper order of arrival with exceptions in common sense situations or as ordered by supervisor. - Takes orders and serves drinks to customers. Ensures hot beverages are hot and frozen beverages are frozen. - Cleans and maintains station: empties ashtrays, removes trash, wipes tables, removes empty glasses, pushes in chairs, etc.  Constantly pre-busses stations. - Breaks bartenders when necessary. - Knows all drink prices.- Completes end of shift checkout and paperwork according to preset standards. - Verifies guest is of legal drinking age when unsure. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2023-110100
Type
Regular Part-Time
Category
Food & Beverage
Property
Hollywood Casino Lawrenceburg
Job Locations
US-IN-Lawrenceburg
- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promotes casino events and programs- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Handles money according to procedure- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor- Maintains clean and stocked workstation
Job ID
2024-115870
Type
Regular Full-Time
Category
Food & Beverage
Property
Boomtown Casino Biloxi
Job Locations
US-MS-Biloxi

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