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The Account Manager maintains and expands relationships with strategically important customers, creates and executes marketing campaigns, and adds new locations through sales and poaching. Assigned to all or part of a regional route of VGT locations, the Sales and Marketing Account Manager is responsible for maintaining an ongoing relationship with the location owners, acquire renewal agreements from the locations and prevent closures if possible. The Sales and Marketing Account Manager represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company. ESSENTIAL RESPONSIBILITIES - Establishes productive, professional relationships with...
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Your daily responsibilities include:- Provides live verbal record of races indicating name of horse, rider, lengths behind and any other descriptors for benefit of general public and simulcast audience of Zia Park Racetrack Races- Providing morning line odds for races.- Provides general announcements to public- Conveys pertinent information such as scratches, changes and any other updates of racing information as directed by Mutuel department or stewards- Provides explanations of infractions occurring on racetrack and resultant disqualifications- Provides on-air pre and post-race commentary on horses and participants in races including interviews with race participants- Coordinate with audio-visual department in developing content for daily simulcast presentation- Assists...
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POSITION SUMMARYThe Restaurant Assistant Manager – Asia in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force. The Restaurant Assistant Manager - Asia is also responsible for operating and maintaining an efficient and profitable (front-of-the-house) food services operation, as well as for participating in the planning and direction of the assigned outlet(s); manages the activities and functions of the assigned food outlet(s), including monitoring of the budget, staffing issues, and operation performance, ensuring the delivery of quality service and most appropriate price value consistent with L’auberge Casino Resort’s objectives GENERAL ACCOUNTABILITIES(The following...
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- Adhere to HCCTR as well as all Food and Beverage Policies- Greets guests with a warm, friendly smile and greeting.- Must deliver ACES Guest Service to every guest during all interactions- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.- Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy. - Carries dirty dishes...
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- Greets guests with a sincere & friendly welcome, escorts them to tables, introduces server and provides menus.- Must deliver ACES Guest Service to every guest during each interaction- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.- Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy. - Must adhere to HCCTR as...
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- Able to utilize all Wok Station equipment and other equipment in the kitchen to the level of "advanced."- Maintains a thorough working knowledge of, and ability, to execute Asian cooking styles and techniques not limited to, wok station, stir-fry, etc.- Ensures that the Asian product, taste, and presentation exceed customer expectations and Food & Beverage standards.- Assists with Sushi station as needed.- Responsible for assisting in the preparation of a la carte and buffet food items. Assists cooks and Sous Chefs as directed.- Adheres to proper cleanliness and sanitation standards as set forth by ServSafe.- Is knowledgeable of and adheres to proper time/temperature controls.- Properly covers labels and dates any/all food products as necessary before storage.-...
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- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Assists in establishing product menu and records product inventories.- Assists in maintaining beverage department policies and procedures to control beverage and labor costs while maintaining quality product, presentation and service.- Communicates with all other departments as they relate to the Beverage operation to coordinate activities or correct problems on designated shift.- Assists with providing support for special events when necessary on designated...
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- Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. - Provides oversight for all games, game protection, and overall operation of the Table Games/Slot operations on assigned shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Assists in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and...
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- Responsible for directing the overall operations and staff of the Food & Beverage department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Director.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses...
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- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues...
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- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues...
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The following and other duties may be assigned as necessary for the Hollywood Gulf Coast and Boomtown Casino Biloxi properties:- Responsible for supervising staff and the overall daily management of the Finance department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provides recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Monitors compliance of revenue activities on the property via the exception process to ensure that all relative...
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- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. - Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team...
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- Responsible for supervising the Food & Beverage Outlet designated to this role and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction- Responsible for assisting in the budget process for the department and providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all...
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- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager/director.- Enhance guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.- Enthusiastically supports, actively promotes, and demonstrates superior customer...
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- Responsible for supervising staff and the overall daily management of a designated pit or shift, as assigned, in the Table Games Department. Provides oversight for all games, game protection, and overall operation of the table games in their assigned pit or during their assigned shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with leadership any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to leadership.- Enthusiastically supports, actively promotes, and demonstrates...
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- Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with...
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department.- Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. - Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.-...
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- Maintains a stable area that is clean, neat and sanitary condition.- Assists Racing Secretary with stall assignments.- Maintains records of all stalls and ensure horses are quartered in assigned stalls.- Assists horsemen with maintenance/other requests.- Maintaining and coordinating walker assignments and payments.- Maintains and coordinates tack room assignments and payments.- Assuring receiving barn is ready each day.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
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- Responsible for supervising the Food & Beverage Outlet designated to this role and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction- Responsible for maintaining department financials in accordance with the department budget- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of...