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- Responsible for fostering a fun environment.- Safeguard company assets.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- While performing the duties of this job, employees are regularly required to stand and walk.- Maintain a well-stocked and Maintained Line. - Normal and deep cleaning of inside/outside of ovens, inside/outside of hoods.- Ensure proper storage of equipment, chemicals and restaurant supplies in compliance with departmental, company and OSHA standards, in the dish and pot rooms, kitchens, mop rooms and trash dock. This...
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- Provide stellar customer service to internal and external customers and vendors including participation in and promotion of customer service programs to continuously improve customer service - Washing of dishes, pots, pans, glassware, utensils or other items used in the preparation, presentation or service of food and beverage products - Stock ice and other beverage products such as soft drink canisters, juice, CO2 for all necessary areas as requested or necessary - Retrieve and deliver items from storerooms and refrigeration units as needed - Clean and sanitize food and beverage areas including kitchen, refrigeration units, and storerooms including removal of debris or litter and sweeping and mopping floors
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- Ensure that sanitation in all food outlets meets and/or exceeds Health Department and OSHA guidelines. This includes but is not limited to china, glassware, silverware, trashcans, trash dumpsters, pots & pans. - Ensure proper storage of equipment, chemicals and restaurant supplies in compliance with departmental, company and OSHA standards, in the dish and pot rooms, kitchens, mop rooms and trash dock. - Remove trash from outlets to refuge dumpster. - Ensure the proper stocking and restocking of all food line china and utensils before, during and after the restaurant hours of operation. - Proper cleaning of dish sanitation equipment. - Maintains valid WV racing license, Food Handlers permit and TIPS certifications.
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- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Promote and maintain all steps of the ACES program with each patron and employee you may come in contact with (eye contact, hi- greeting, goodbye as a departure)- Responsible for learning and understanding the use of all chemicals used in kitchen operations- Must follow specific daily station assignments checklists as directed by Executive Steward and F&B Management- Responsible for all aspects of dish/pot washing including but not limited to using the dish machines, pot sink/power soak sink, and all other basic stewarding duties- Responsible for all trash removal, cleaning of trash receptacles, removal and proper disposal of all recyclables as defined by property...
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- Adhere to HCCTR as well as all Food and Beverage Policies - Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees - Understand and perform opening station requirements- Stock condiment station(s) with appropriate food, beverage and paper products; identify and perform product rotation requirements in a timely manner- Welcome all guests with a SMILE and sincere greeting- Remove food trays from dining room and ensures the cleanliness of the dining room- Remove trash from dining room and place into trash hauler(s) and disposes of it at the dumpsters.- Maintain cleanliness and orderliness of dining room tables, chairs and banquettes- Maintain cleanliness of dining room floors- Maintain cleanliness of dining...
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- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Support the internal and external recruitment efforts for the property accordingly. - Responsible for greeting applicants and employees in a positive, upbeat manner while answering questions, assisting with application process, answering phone calls and administering selection assessments. - Responsible for the maintenance of the Applicant Tracking System to include posting and removal of positions and candidate documentation, assist in the review of request for transfers and applications requirements are met of job desired, and tracks transfer process including personnel requisition and personnel action.- Ensure...
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General Accountabilities: - Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests. - Execution of all food production as determined by the Sous Chef through production sheets. - Practices a “clean as you go” work ethic and utilizes proper food handling techniques (i.e., wearing plastic gloves and proper uniform, including hat and clean kitchen towels). - Creates a positive guest employee experience. Smiles and is helpful and friendly. - Knowledge of cooking techniques such as cutting, dicing, baking, roasting, braising, grilling, and a high level of skillet/sauté work. - Knowledge of all kitchen equipment, including but not limited to adjusting thermostat controls to regulate the temperature of ovens, broilers,...
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SUMMARY:Responsible for friendly and accurate preparation of all drinks ordered at entertainment venue. The State Line Showroom Bartender may also support additional on-site and off-site promotional events as needed. Must be outgoing with the ability to engage and entertain guests. ESSENTIAL DUTIES & RESPONSIBILITIES:- Greets guests in a timely manner and obtains beverage and/or food orders. Initiates conversation with guests. - Mix ingredients such as liquor, soda, water, and fruit juice to prepare beverages.- Serves alcoholic and non-alcoholic beverages. Ensure legal drinking age when unsure for alcoholic beverages.- Know drink prices and proper measurement.- Know information regarding all Food & Beverage Outlets to have ability to inform guests when they ask. -...
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- Safe efficient production of food products including quality and quantity control, par levels, food storage, and product rotation, cutting, slicing, sauté, frying, mixing, grilling, etc.- Follow Standard Operational Procedures (SOP’s) and production list to meet required par levels and specifications for assigned station or duties.- Maintain standards of sanitation, kitchen and personal hygiene and cleanliness, as well as food service techniques and safety all with regard to the safe handling of food products for guest’s consumption. - Display knowledge of all emergency procedures including familiarity with SDS (Safety Data Sheets) for chemical usage.- Communicate on a consistent basis with supervising Chef keeping them abreast of all department activities and ensure that...
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Essential Duties & Responsibilities:- Wash all dishes, glassware, silver, kitchenware and utensils as required.- Maintain all back of the house areas in a clean and orderly fashion.- Perform deep cleaning as assigned by supervisor.- Become well versed in all ware washing equipment operation and maintenance.- Adhere to all Corporate and local policies, procedures, and operating guidelines.- Notify supervising Chef immediately if kitchen and equipment are not in good, safe working order.- Must work well under pressure, and meet multiple and sometimes competing deadlines.- Adhere to all corporate and local policies, procedures, and operating guidelines. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and leadership.- Performs other...
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SUMMARY:It is the primary responsibility of the State Line Showroom Server to provide beverage, food, and bussing services, and perform choreographed and rehearsed dance routines at the entertainment venue. Must be outgoing with the ability to engage and entertain guests. The State Line Showroom Server will also support additional on-site and off-site promotional events as needed. All duties are to be performed in accordance with departmental and company policies, practices and procedures. ESSENTIAL DUTIES & RESPONSIBILITIES:- Greets guests in a timely manner and obtains beverage and/or food orders. Initiates conversation with guests.- Performs choreographed and rehearsed dance and/or singing routines as scheduled.- Expedites food and drink orders for each party quickly...
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- Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheques. - Opens and closes tables according to established guidelines and...
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When a Dealer- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- When acting in the capacity of the Dealer, all essential duties and responsibilities of that position will be assumed by this team member.- Opens game at assigned table, counts contents, verifies count with closing list, inspects cards or dice, and signs off with supervisor.- Deals games, pays out winnings, exchanges currency for chips, and informs guests of game rules.- Changes over deck of cards or dice; inspects and mixes cards.- Verifies bank roll fills with the supervisor and Security personnel.- Ensures protection of game; maintains continuous inspection of cards or...
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- Maintain game security and integrity in designated area to ensure that they are conducted in a manner consistent with State Gaming Commission regulations and the policies and procedures of Ameristar Casino - Will have supervisory and hourly team member responsibilities in this role- Foster and maintain positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship - Monitor pit and gaming equipment to ensure proper working order and conditions and notify Casino Managers of needed repairs- Assists the guests in playing and ensure adherence to established rules, policies and procedures- Deals a combination of Blackjack, Carnival Games, and other specialty games such as Roulette and Craps- Recommend...
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General Accountabilities:- Exchanges paper currency for playing chips.- Checks accuracy of table bank inventory, marker, and table fill and table Credit documents. - keep track and record buy-ins, wins, losses, and bet amounts in compliance with established Pit procedures. - Collects and replaces Casino Chips as needed. - Review playing cards prior to guest playing.- Promotes outstanding customer and team member relations. - Ensure the initiation of fills and credits to tables. - Ensures tables are opened and closed in designed areas based off business demands.
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Full-Time or Part-Time Opportunities AvailableWhat does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.- Provides accurate and efficient dealing at assigned table game.- Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games.- Provides prompt, courteous, and accurate dealing at assigned table(s).- Adheres to all company and departmental policies and procedures and state regulations as relates to this position.- Performs accurate chip and cash...
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- Adhere to all departmental and property policies and procedures regarding guest service standards.- Greet guests in a friendly, courteous manner and arrange seating based on guest preference and table availability while monitoring the dining room atmosphere.- Provide accurate wait times and manage guest waiting lists and reservations in accordance with established procedures.- Deliver fast, friendly, professional, and responsive customer service to guests and restaurant staff.- Operate the cash register/POS system, process guest transactions accurately, provide correct change, and maintain accountability for cash, charge, and complimentary sales.- Maintain knowledge of the restaurant menu, including food descriptions, pricing, add-ons, and beverage offerings.- Process cash...
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- Responsible for stocking of all products, as needed, during shift and at end of shift. - Operates cash register: takes money or other tenders from customers and counts back appropriate change. Counts money in register before and after each shift and properly records closing transactions. - Cleans and sanitizes working/ kitchen areas in outlets, both behind the line and in dining area. - Assures that tables are bussed and maintains dining area by returning tables and chairs to proper locations, as needed.- Assures that empty containers and rolling trash/cardboard dumpsters are taken to receiving dock, as needed. Monitors disposal of garbage and cardboard to respective dumpster at dock. - Prepares and serves food to customers. - Serves alcoholic and non-alcoholic...
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- Responsible for safe, efficient production of food products, including quality and quantity control, par levels, food storage, product rotation, expo, broiler, sauté, salads, appetizers, roasting, baking, stir frying, deep frying, poaching, braising, etc. - Assists with set up and operation of multiple stations with in area; coaches Cook Level iii for cross utilization of labor and upward mobility opportunities. - Produces stocks, soups, and sauces as part of preparation of daily food (meal period) service. - Follows Standard Operational Procedures (SOP’s) and production list to meet required par levels and specifications for assigned station or duties at Hollywood Casino. - Displays knowledge of all emergency procedures. - Communicates on a consistent basis with...
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- Adheres to all departmental and company policies and procedures regarding guest service standards. - Assists sick or injured patrons and team members; performs CPR as necessary. - Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns. - Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel). - Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members. - Operates Security Dispatch...