Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions - Apply, Interview, and Start before July 31, 2023 and get $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer applicants that are hirednow through July 31, 2023. - Discounted bus tickets - Non-Accrued Additional Time Off – Apply, Interview, and Start before July 31, 2023 and start with 80 hours for FT, and 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the date of hire/grant date) - Hot meal served by the Leadership team once a month - 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include: - Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur.- Cleans up any biohazardous materials according to established guidelines.- Removes trash from trash containers and places into the dumpsters.- Familiar with the proper use of cleaning solutions and equipment.- Replaces toilet tissue and refills paper towel dispensers.- Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates.- Cleans all escalators and elevators.- Knows where all facilities in the casino are located.- Straightens chairs as needed.- Removes glasses, cups, paper, and debris from all assigned areas, per procedure.- Adheres to all regulatory, departmental, and company policies and procedures.- Maintains strict confidentiality in all company matters.
- Responsible for supervising and managing staff in the EVS Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Responsible for overall day-to-day cleaning of the Casino property, as well as ensuring deep cleaning activities are performed with minimal impact to operations.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for the overall achievement of department customer service goals. - Responsible for high level of quality service standards in all areas of responsibility.- Responsible for ordering needed supplies and equipment. - Responsible for ensuring department has all necessary tools to complete tasks and that all equipment is in working order. - Makes final decision in regards to completed work ensuring it meets established standards- Responsible for ensuring OSHA standards are followed. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
- Responsible for supervising staff and the overall daily management of a designated shift. - Ensures customer service standards are followed by all team members and addresses issues as they arise.- Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Ensures the day-to-day cleaning of the Casino property is performed to established standards. - Inspects completed work.- Must be willing to clean biohazards including body fluids
- This position is responsible for the outside/grounds cleanliness and/or heavy duty cleaning inside casino.- Inside duties include: marble and hardwood floor cleaning, high dusting of ledges, general cleaning of restrooms, and carpet shampooing.- Outside duties include: upkeep of all areas around the Greektown Casino-Hotel property. - Maintain the highest standards to ensure the quality and the cleanliness in the casino and other required areas- Keep marble and hardwood floors polished and cleaned- Shampoo assigned carpeted areas as assigned- Utilization of specialty equipment to dust high areas- Able to operate lift for high dusting- Deep cleaning of restrooms as assigned- Maintain cleanliness of Greektown Casino-Hotel parking structure- Maintain all grounds/outside entrances leading to casino and other required areas- Maintain equipment and supplies in an orderly manner as instructed by leadership- Report maintenance needs to the EVS team leader on duty- Report emergency repairs or situations to the EVS team leader on duty- Other job-related duties as assigned
- Generate incremental revenue within top player segment by identifying and attracting new premium players to property.- Create fun and excitement through specialized, personalized and preferential services. - Increase property profitability by targeting high margin accounts to reactivate, develop and maintain.- Build player loyalty and promote return visits by maintaining contact with a base of customers via their channel of choice including targeted telemarketing efforts.- Cultivate leads received through in-house channels and through networking through established customer base.- Act as a guest liaison, handle issues and resolve situations to ensure smooth operations and excellent customer service. - Receives and addresses all incoming phone calls for fellow Player Development personnel in their absence as needed.- Assists customers with reservations and acquiring amenities as needed.- Must be able to accurately prioritize, organize and complete tasks.- Work in conjunction with other departments on an as needed basis- Presents oneself as a Credit to company and encourages others to do the same. - Adheres to all company, state, and regulatory policies and procedures- Comply with all reasonable requests made by management- Complies with state, company, department policies and regulations
- Resolves VIP guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner. - Develops relationships with VIP players to grow VIP player base and increase company revenues by assuring customer retention and repeat business. - Attracts and manages VIP customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide ViP guests with hospitality arrangements, including rooms, food, and beverages; assists with special requests. - Devotes significant time to being visible and available on the casino floor in order to meet and greet VIP guests during individual visits, as well as during special events. - Highly knowledgeable of Credit procedures, if applicable. Encourages the use of Credit and may extend lines of Credit when appropriate and permissible by state regulatory law. - Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability. - Utilizes telemarketing, correspondence, referrals, email, and events to solicit high-value players and grow existing business. - Achieves departmental sales and growth goals. - Develops in-house invitation lists for special events and other significant hosting events. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs, and enhance customer service levels. - Utilizes Salesforce (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Salesforce task requirements in a timely manner; reviews all monthly metrics with manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems. - Establishes a direct line of communication with all service departments for the purpose of caring for high-value players. - Monitors patron activity and profitability of all assigned VIP players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. - Provides assistance at special events as needed. - Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts. - Provides professional representation on behalf of the company at internal and external meetings and events. - Ensures interactions with internal and external guests follow the guidelines of the customer service program. - Adheres to all Corporate and local policies, procedures, and operating guidelines. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all company matters.
- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with VIP players to grow VIP player base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages VIP customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide VIP guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Devotes significant time being visible and available on the casino floor in order to meet and greet VIP guests during individual visits as well during special events. - Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Resolves VIP guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Utilizes telemarketing, correspondence, referrals, email and events to solicit high value players and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs and enhance customer service levels. - Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Sales Force task requirements in a timely manner. Reviews all monthly metrics with Manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for high value players.- Monitors patron activity and profitability of all assigned VIP players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix.
- Resolves ViP guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner.- Develops relationships with ViP players to grow ViP player base and increase company revenues by assuring customer retention and repeat business.- Attracts and manages ViP customers through weekly telemarketing and in-person contact on the casino floor.- Exercises discretion to provide ViP guests with hospitality arrangements, including rooms, food, and beverages; assists with special requests.- Devotes significant time to being visible and available on the casino floor in order to meet and greet ViP guests during individual visits, as well as during special events.- Highly knowledgeable of Credit procedures, if applicable. Encourages the use of Credit and may extend lines of Credit when appropriate and permissible by state regulatory law.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability.- Utilizes telemarketing, correspondence, referrals, email, and events to solicit high-value players and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs, and enhance customer service levels. - Utilizes Salesforce (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Salesforce task requirements in a timely manner; reviews all monthly metrics with manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for high-value players.- Monitors patron activity and profitability of all assigned ViP players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow Hosts.- Provides professional representation on behalf of the company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of the customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all company matters.
- Resolves VIP guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner.- Develops relationships with VIP players to grow VIP player base and increase company revenues by assuring customer retention and repeat business.- Attracts and manages VIP customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide VIP guests with hospitality arrangements, including rooms, food, and beverages; assists with special requests.- Devotes significant time to being visible and available on the casino floor in order to meet and greet ViP guests during individual visits, as well as during special events.- Highly knowledgeable of Credit procedures, if applicable. Encourages the use of Credit and may extend lines of Credit when appropriate and permissible by state regulatory law.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability.- Utilizes telemarketing, correspondence, referrals, email, and events to solicit high-value players and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs, and enhance customer service levels. - Utilizes Salesforce (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Salesforce task requirements in a timely manner; reviews all monthly metrics with manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for high-value players.- Monitors patron activity and profitability of all assigned ViP players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Provides professional representation on behalf of the company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of the customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all company matters.
- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with VIP players to grow VIP player base and increase Company revenues by assuring customer retention and repeat business.- Attracts and manages VIP customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide VIP guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Devotes significant time being visible and available on the casino floor in order to meet and greet VIP guests during individual visits as well during special events.- Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Resolves VIP guest opportunities, conflicts, and complaints on behalf on the Company in a fair and equitable manner.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Utilizes telemarketing, correspondence, referrals, email and events to solicit high value players and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs and enhance customer service levels.- Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Sales Force task requirements in a timely manner. Reviews all monthly metrics with Manager and sets quarterly goals.- Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for high value players.- Monitors patron activity and profitability of all assigned VIP players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Provide positive communication and use Red Carpet Training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
- Promote the facility, services, programs and events while interacting with Marketing, Table Games, Slots, Public Relations and casino guests. - Build customer database and player loyalty through recruitment and retention techniques including actively recruiting new members for the rewards - Player retention through the use of direct mail and telemarketing, inactive player reactivation, hosting parties and participation in promotions, special events, gaming tournaments along with acting as a liaison between players and the Marketing Department.- Build loyalty to Ameristar through frequent communication to players assigned by phone, email or mail.- Meet and greet players who are playing on the casino floor; handling their requests where needed and appropriate.- Develop and implement business plans for each quarter targeting these high-end players who are considered prospects, fading or inactive.- Host assigned players at events and parties held for them on and off property.
- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers in the Asian Market through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business with targeted Asian Players, introducing the benefits of and soliciting enrollment for the mychoice loyalty program. - Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit when appropriate and permissible by state regulatory law.- Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well during special events. - Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business mainly for the Asian Market.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Represents the property at various events and social outings that are hosted by Asian Community leaders and organizations in community.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Sales Force task requirements in a timely manner. Reviews all monthly metrics with Manager/Director and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for variety levels of players.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.
- Resolves ViP guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner.- Develops relationships with ViP players to grow ViP player base and increase company revenues by assuring customer retention and repeat business.- Attracts and manages ViP customers through weekly telemarketing and in-person contact on the casino floor.- Exercises discretion to provide ViP guests with hospitality arrangements, including rooms, food, and beverages; assists with special requests.- Devotes significant time to being visible and available on the casino floor in order to meet and greet ViP guests during individual visits, as well as during special events.- Highly knowledgeable of Credit procedures, if applicable. Encourages the use of Credit and may extend lines of Credit when appropriate and permissible by state regulatory law.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability.- Utilizes telemarketing, correspondence, referrals, email, and events to solicit high-value players and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs, and enhance customer service levels. - Utilizes Salesforce (CMS) tracking for all player contacts, profile preferences, and tasks.- Completes all Salesforce task requirements in a timely manner; reviews all monthly metrics with manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for high-value players.- Monitors patron activity and profitability of all assigned ViP players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Provides professional representation on behalf of the company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of the customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all company matters.
- Attracts and manages customers in the Asian Market through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business with targeted Asian Players, introducing the benefits of and soliciting enrollment for the Penn Play loyalty program.- Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business mainly for the Asian Market.- Resolves ViP guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner. - Develops relationships with ViP players to grow ViP player base and increase company revenues by assuring customer retention and repeat business. - Devotes significant time to being visible and available on the casino floor in order to meet and greet ViP guests during individual visits, as well as during special events. - Highly knowledgeable of Credit procedures, if applicable. Encourages the use of Credit and may extend lines of Credit when appropriate and permissible by state regulatory law. - Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability. - Achieves departmental sales and growth goals. - Develops in-house invitation lists for special events and other significant hosting events. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs, and enhance customer service levels. - Utilizes Salesforce (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Salesforce task requirements in a timely manner; reviews all monthly metrics with manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for high-value players. - Monitors patron activity and profitability of all assigned ViP players. - Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. - Provides assistance at special events as needed. - Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts. - Provides professional representation on behalf of the company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of the customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all company matters.
- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with VIP players to grow VIP player base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages VIP customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide VIP guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Devotes significant time being visible and available on the casino floor in order to meet and greet VIP guests during individual visits as well during special events. - Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Resolves VIP guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Utilizes telemarketing, correspondence, referrals, email and events to solicit high value players and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs and enhance customer service levels. - Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Sales Force task requirements in a timely manner. Reviews all monthly metrics with Manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for high value players.- Monitors patron activity and profitability of all assigned VIP players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix.
The Executive Chef role oversees and is responsible for the following:- Being a gracious host to all guests and co-workers.- Promoting a positive influence in the community and participating in company-sponsored events.- Proper scheduling to ensure a clean, safe and healthy working environment. - Labor and inventory control costs for all the food outlets.- Controlling company assets. - Adherence to all safety regulations.- Hiring, training and development of the Culinary team members.- Maintenance and preventive maintenance of all the kitchen and dish room equipment. Maintain the stocking and correct inventory of chemical products. - Upkeep of proper tools. - Culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities and facilities. - Executes and audits supplies and inventory items insuring cost controls for all the food outlets.- Responsible for ordering china, glass, flatware and utensils when supplies reach below par levels. - Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free.- Recommends changes on all standard menus and consistently strives through menu planning to improve food costs, volume, quality, attractiveness and efficient preparation of all food related items.- Ability to perform the functions of any culinary task assigned within kitchen such as broiler, sauté, Asian and prep when needed.- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe). - Supports safety and accident prevention programs (knife handling, proper lifting). - Monitoring/implementation of garbage separation and disposal as per standards. - Accountability for all culinary staff for day to day operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation.- Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction. - Visibility to customer, soliciting/requesting feedback on food quality and responds to guest concerns appropriately and professionally to resolve any issues. - Presents oneself as a credit to the Company and encourages others to do the same. - Communicates variances from established standards to the Director of Food and Beverage.
The Executive Housekeeper is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. This leader is responsible for managing daily operations of the hotel housekeeping department, ensuring cleanliness, profitability and guest satisfaction, providing timely and reliable service to user departments and team members; maintain the quality and maintenance of hotel assets according to established objectives. - Creates an atmosphere that induces guests to have L’Auberge Casino Resort as their casino/hotel of choice; responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service.- Hires, trains, motivates, evaluates and manages staff to ensure employees have adequate guidance and resources to achieve established objectives.- Establishes, implements and maintains department objectives, standards, guidelines, budget and processes to achieve proper department management.- Researches, analyzes and makes determinations regarding new equipment and amenities to ensure purchases are within budget, safety and service objectives.- Researches, evaluates and implements programs to promote facilities and profitability in all areas of responsibility- Performs occasional hotel room inspections to ensure the consistent quality of room preparation and effectiveness of existing system.- Assists guests with issues that are beyond the control of supervisors, ensuring guests' satisfaction while operating within established guidelines and policies.- Coordinates with and advises department managers regarding purchase, inventory, quality and distribution of uniforms and ensures accurate inventory and maintenance of uniforms.- Conducts inspections and makes recommendations for necessary repairs in order to ensure cleanliness and proper operation and maintenance of equipment.- Oversees and directs preventative maintenance and repair of tunnel washer and related laundry and dry-cleaning equipment.
Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions - Apply, Interview, and Start before July 31, 2023 and get $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer applicants that are hirednow through July 31, 2023. - Discounted bus tickets - Non-Accrued Additional Time Off – Apply, Interview, and Start before July 31, 2023 and start with 80 hours for FT, and 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the date of hire/grant date) - Hot meal served by the Leadership team once a month - 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include: - Demonstrate basic knowledge of cooking and preparation methods- Communicate recipe specificationsCommunicate clearly using appropriate language and conduct when engaging Guests and Team Members - Organize and prioritize work, and meet deadlines- Ensure quality standards and cost control measures are followed- Interact with fellow Team Members in a cooperative manner- Communicate clearly using appropriate language and conduct when engaging Guests and Team Members - Abide by all Health Department and Steritech food safety requirements- Participate in all required training and meetings essential to the position- Work flexible hours including evenings, weekends, and holidays- Responsible for all routine opening, during-service, and closing functions and checklists- Have a complete knowledge of MSDS location, cleaning products, equipment, PPE (Personal Protection Equipment) and supplies- Adhere to established department and property policies and procedures, including but not limited to: Standards of Conduct, attendance, appearance, cash handling, confidentiality, safety, and sanitation
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection and game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience.- Ensures payouts are made quickly and accurately.- Fills and credits tables by verification of cheques.- Opens and closes tables according to established guidelines and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.*Full bonus payout based on nperformance and attendance.
- Build and maintain rapport with guests. - Provides fast, flawless, personalized service to players. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Provide appropriate game protection.
