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- Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets and welcomes each guest entering restaurant.- Seating guests in restaurant as per specified rotation requirements.- Maintaining proper seating and reservation documentation.- Monitoring restaurant for table availability.- Keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards.- Assisting servers and bussers in their duties as necessary, or required. - Completing all assigned closing duties at end of shift.- Knowing and promoting current events and programs and can give guests directions...
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- Your Daily Responsibilities Include:- Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and welcome, each guest entering restaurant- Seating guests in restaurant as per specified rotation requirements- Maintaining proper seating and reservation documentation- Monitoring restaurant for table availability- Keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards- Assisting servers and bussers in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required-...
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- Greet guests with a warm verbal greeting and eye contact. - Maintain communication with servers and inform them when a table in their section has been seated. - Responsible for answering telephones and taking reservations if necessary. - Verify reservation, if required, before seating guests. - Advise guests of waiting time and recommend beverage outlets. - Responsible for seating guests according to established rotation procedure and explaining daily features. - Handle any guest complaints and resolve them quickly and courteously. - Keep work area neat and clean in accordance with all PA Department of Health standards. - Participate as a team member with all servers, barbacks, and any other casino personnel to ensure efficient operations.- We will provide any...
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ESSENTIAL DUTIES AND RESPONSIBILITIES:- Promote and maintain all steps of the ACES Customer Service program with each patron and Team memeber - Promote daily, weekly, and monthly marketing events.- This position will be responsible for completing sales to customers including taking money in payment of sales, counting appropriate change, appropriate handling of cash payments, properly processing comps, and appropriate accounting for cash, credit, and comp receipts. - Cashier responsibilities. - Food preparation.- This position will also greet and welcome guests, assign seating, and escort guests to their table.- Other duties may be assigned.
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ESSENTIAL DUTIES AND RESPONSIBILITIES- Greet and welcome guests, assign seating, and escort guests to their table.- Follow company procedures for seating guests including understanding and following station charts and maintaining customer flow and introduction of server.- Participate as a team member with all servers, bussers, supervisors and kitchen staff in maintaining a smooth and efficient operation.- Maintain dining areas including taking orders, delivery and bussing as necessary for the efficient operation of business.- Respond to telephone inquiries including making reservations and taking messages as needed.- Utilize electronic reservation system to make, retrieve and monitor guest reservations (where applicable).- Meet department uniform, appearance and grooming...
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- Greets guests with a positive and friendly attitude. Assure guests are seated in a timely manner assuring that guests have a favorable dining experience. - Coordinates activities of dining room personnel to provide fast and courteous service to guests. - Greets guests, escorts them to tables, and provides menus in timely manner. - Assigns work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to guests. - Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations. - Prepares beverages and expedites food orders as needed. - Collects payment from customers as needed. - Computes or recomputed bill, itemized lists, and tickets...
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- Greets and verbally acknowledges each guest and escort to seat promptly.- Maintains communication with servers and inform them when a table in their section has been seated.- Responsible for answering telephones and taking reservations if necessary.- Verifies reservation if required, before seating guests.- Advises guests of waiting time and recommends beverage outlets.- Responsible for seating guests according to established rotation procedures, distributes menus, and explain daily features.- Knowledge of all daily specials and featured menu items and their preparation.- Handles any guest complaints and resolves them quickly and courteously.- Attendance at any pre-shift meetings.- Maintains communication with kitchen regarding "86 board" and availability of featured...
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What does River City Casino & Hotel have to offer? - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As an Host/Receptionist – Speakeasy, you will:Pay:$18 per hour | Shift: Thursday - Saturday, 6PM - 2AM- Welcome and engage guests in a warm, professional, and energetic manner.- Serve as a brand ambassador by representing the venue's theme, culture, and guest experience standards.- Create an engaging and memorable environment through conversation, personality, and attentive service.- Assist with guest seating, reservations, special events, and VIP experiences as...
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- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievement of performance and guest service objectives.- Assists in creating effective and efficient schedules while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses...
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- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff - Taking correct orders from the guests and processing them through the Micros POS. - Producing drinks as ordered by the guests such as cappuccinos, lattes, smoothies etc. - Operates a cash register/POS System, ringing proper amount into the register and giving the guest correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities - Keeps designated working area clean and organized, and maintains cleanliness of dining room in accordance with established health and safety standards - Resolves service issues appropriately. - Knows and promotes current casino events and...
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- Greet, register, and assign rooms to guests of the hotel. - Verify customers' credit, and establish how the customer will pay for the accommodation. - Keep records of room availability and guests' accounts using hotel computer systems. - Compute bills, collect payments, and make change for guests. - Perform simple bookkeeping activities, such as balancing cash accounts. - Review accounts and charges with guests during the check out process. - Post charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems. - Transmit and receive messages, using telephones or telephone switchboards. - Contact housekeeping or maintenance staff when guests report problems. - Review information / pass on log from previous shift, check...
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General Accountabilities: - Checks in and checks out guests while providing the highest level of professional and courteouscustomer service possible at all times. - Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment. - Responsible for posting charges, settling folios, groups, and due outs. Maintains proper communication with Supervisor and housekeeping. - Handles guest problems or complaints in a courteous and professional manner. - Maintains knowledge of hotel, casino, outlet, and community events. - Answers, records, and processes all guest calls, messages, requests, questions, and concerns. - Contactappropriate individuals or departments as necessary to resolve customer’s requests. - Reviews memos and documents pertinent...
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SummaryThe Hotel Housekeeper is responsible for cleaning and maintaining guest rooms and public areas to ensure a clean, sanitary, and welcoming environment for all guests. This role plays a critical part in delivering an exceptional guest experience by upholding brand and property cleanliness standards.- Clean and service assigned guest rooms according to hotel standards- Change bed linens and make beds- Replace used towels and replenish bathroom amenities- Dust, vacuum, sweep, and mop floors- Clean and sanitize bathrooms, fixtures, mirrors, and surfaces- Remove trash and dispose of waste properly- Restock housekeeping carts and supplies- Report maintenance issues, damaged items, or safety hazards to supervisor- Follow all safety and...
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What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Housekeeper, you will:Pay: $16.00 per hour + Amenity Fee ($1.00 - $2.00) per hour | Shift: 9:30 am-6:00 pm- Clean hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel.- Maintain and clean all equipment used throughout the course of a shift.- Maintain proper documentation of tasks completed during shift.- Assist the House Person with department projects and report safety hazards and maintenance deficiences as needed.
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- Sorts, counts, folds, marks, or carries linens and makes beds. - Replenishes supplies such as drinking glasses, linen, sundries, and other items.- Checks wraps and renders personal assistance to patrons. - Moves furniture (hangs drapes) and rolls carpet. - Cleans rugs, carpets, upholstered furniture, and draperies. - Dusts furniture, washes walls, ceiling, and woodwork. - Washes windows, door panels, and sills. - Empties wastebaskets and empties and cleans ashtrays. - Transports waste and trash to disposal area. - Replenishes batHRoom supplies. - Cleans lobby area, steps, and main public areas when necessary or upon request. - Responsible for obtaining necessary cleaning supplies for departments, fellow employees, and customers as requested. - Cleans employee...
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- Leading the daily operations of the housekeeping department and providing support to the room attendants and housemen. - Team up with the maintenance department to address any rooms and improper deficiencies. - Conducts training of new employees to explain company policies, housekeeping work procedures, and to demonstrate use and maintenance of equipment.- Communicate with previous shifts, organize shifts, review reservations, and update contingency.- Maintain close working relationship and communication with the Front Desk.- Partner with operations manager to make sure inventory is stocked to maintain a par level of linens and supplies.- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.-...
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ESSENTiAL DUTiES AND RESPONSiBiLiTiES The following and other duties may be assigned as necessary: - Ensures all the hotel public areas are cleaned and maintained during their shift. - Assists guest room attendants and other housekeeping team members with supply and linen requests. - Assists deep cleaning team with operating shampooer, high dusting, and cleaning of rooms when needed. - Supplies utility closets with all amenities and linens. - Cleans rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas. - Cleans all windows and mirrors, dusts, and sanitizes batHRooms in common areas. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and...