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SUMMARY:The Internal Audit Manager is responsible for identifying areas to be audited based upon compliance and business need. Plans, oversees, performs, and audits at various properties to assess effectiveness and efficiency of operations. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for supervising and managing the Internal Audit team. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving internal customer satisfaction.- Responsible for assisting in the company’s annual budget process and provides recommendations;...
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- Responsible for directing the overall operations and staff of the iT department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for preparing, monitoring, and adhering to budgets; ensures compliance to departmental budget initiatives; reports budget concerns/deviations to Executive Management/GM.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues...
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- Creates framework for property user profile interfaces as they relate to Company systems and networks. - Analyzes hardware, software, and computer system functional specifications to determine property and business needs. Partners with property leadership to implement products, systems, and specifications from analysis outcomes. - Performs the installation, repair and preventative maintenance of personal computer equipment and related systems. - Performs root cause analysis, develops checklists for typical problems, and creates procedures and internal control changes for problem prevention. - Creates standard operating procedures and user guides and contributes to technical procedural documents before they are published. - Demonstrate creativity in analyzing issues,...
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This position is responsible for troubleshooting and providing end user support for all electronic systems and devices. - Creates framework for property user profile interfaces as they relate to Company systems and networks. - Analyzes hardware, software, and computer system functional specifications to determine property and business needs. Partners with property leadership to implement products, systems, and specifications from analysis outcomes. - Performs the installation, repair and preventative maintenance of personal computer equipment and related systems. - Performs root cause analysis, develops checklists for typical problems, and creates procedures and internal control changes for problem prevention. - Creates standard operating procedures and user guides and...
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- Provides technical support for end user computers, applications, printers, phones, time clocks, key control devices, network and application connectivity, and cell phones/radio devices. - Resolves and tracks end user software/hardware computer problems and work with end users to identify technology needs that will help streamline their business processes- Troubleshoots hardware and software. This includes, but not limited to, network equipment, computers, printers, phones, time clocks, and key control devices.- Maintains phone system, including but not limited to moves, adds, and changes, along with occasional wire installation and system troubleshooting- Maintains inventory control for all hardware/software; maintains equipment organization to help expedite service.-...
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- Creates framework for property user profile interfaces as they relate to Company systems and networks.- Analyzes hardware, software, and computer system functional specifications to determine property and business needs. Partners with property leadership to implement products, systems, and specifications from analysis outcomes.- Performs the installation, repair and preventative maintenance of personal computer equipment and related systems. - Performs root cause analysis, develops checklists for typical problems, and creates procedures and internal control changes for problem prevention. - Creates standard operating procedures and user guides and contributes to technical procedural documents before they are published. - Demonstrate creativity in analyzing issues, determining...
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- Analyzes management needs regarding application systems and recommends solutions to business problems.- Coordinate’s development efforts between the end user ("client") and the Information Technology development and support staff.- Configuration, upgrades, documentation and support of custom property and information system applications- Utilize data to evaluate current systems to identify inefficiencies and unmet needs- Responsible for the installation of new applications and updating hardware requirement for servers, SAN, and virtual environments- Understanding of Windows Server roles and services including DNS, DHCP, Active Directory- Maintains detailed system documentation and inventory of IT assets including hardware and software versioning installed on servers-...
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- Adheres to all departmental and property policies and procedures regarding guest service standards. -- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur.- Cleans up any biohazardous materials according to established guidelines.- Removes trash from trash containers and places into the dumpsters.- Familiar with the proper use of cleaning solutions and equipment.- Replaces toilet tissue and refills paper towel dispensers.- Cleans and polishes all furniture, marble, brass fixtures, brass floor plates,...
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- Develops and implements all Margaritaville Casino Resort Bossier City Guest Satisfaction Standards to all guests and all fellow employees. - Attends departmental orientation prior to beginning work in the department. - Creates a positive guest employee experience. Smile. Be helpful and friendly. - Answers questions, takes responsibility to get answers, and anticipates our guests’ needs and problems. - Execution of all food production as determined by the Sous Chef through production sheets. - Practices a “clean as you go” work ethic and utilizes proper food handling techniques (i.e., wearing plastic gloves and proper uniform, including hat and clean kitchen towels). - Prepares the proper amounts of food as requested by the Sous Chef. - Conducts self in a highly professional manner at...
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ESSENTIAL DUTIES AND RESPONSIBILITIES- Responsible for cleaning all jockey, barn and racing area floors, windows, walls, stairs, and elevators.- Responsible for spot vacuuming as required.- Cleaning, disinfecting, and restocking all restrooms in jockey, barn and racing areas.- Mopping floors in restrooms, jockeys’ quarters and other areas as needed.- Responsible for removing all trash and debris from jockey and racing areas. Trash and debris to be deposited in the outside dumpster.- Use of chemicals for cleaning and personal protective equipment.- Ability to read, follow instructions, and understand visual aids.- Must be able to interact with guests and provide guest service according to company standards.- Must always demonstrate ethical and cooperative behavior with...
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The Jockey Club Member Services Supervisor is responsible for the day-to-day operation of the Jockey Club and the overall experience of its members and guests. This position oversees club staff, maintains membership records and billing, manages member needs and reservations, and ensures the club consistently meets established service and operational standards. The Supervisor works closely with Food & Beverage, Finance, Racing, Marketing, and Guest Services to deliver a professional and consistent member experience. Essential Duties & Responsibilities Member Experience· Deliver exceptional customer service to Jockey Club members and guests.· Build positive relationships with members by anticipating needs and resolving concerns promptly.· Ensure members receive consistent,...
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- Checks, Cleans and maintains all Silks, towels and helmet covers.- Maintains records of all silks delivered to the jocks room. - Ensures proper silks are hung for each owner for every race.- Responsible for cleaning the jockey’s room between and after races.- Must ensure that Riders report in room at proper time.- Must ensure that Riders have the proper colors and numbers on before leaving the Jocks room.- Must ensure that order, decorum and cleanliness are maintained in the jockey and scale rooms.- Must ensure that no person, other than Racing officials, the Racing Commission and the necessary jockey room attendants, is admitted to the jockey room after two hours prior to the post time of the first race on a day of racing without the consent of the Director of Racing or...
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- Drops, opens, and fills ticket redemption kiosk cassettes and ticket redemption kiosk drop boxes; empties money and Slot TiTO tickets; clears and locks box. - Drops and opens Slot drop boxes; empties money; clears and locks box. - Processes, racks, and counts chips; delivers to Vault. - Counts each denomination. Records Counts on worksheet and verifies with second Key Room Attendant. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency,...
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Works as a member of a dishwashing crew ensuring soiled items are placed in proper racks or containers which carry them through a dishwashing machine.Inspects, removes, and properly stores all clean items from the dishwashing machine.Washes steam kettles, tilt fryers, and food preparation equipment too large to put in dishwashing machines.Washes pots, pans and traps; maintains neat appearance of working areas and cleaning equipment storage areas. Washes, rinses, and sanitizes all dishware and utensilsSupplies dishware to food preparation stations as needed; removes soiled dishware and cooking equipment from food preparation stations.Keeps work area (floor, machine, shelving, carts, etc.) clean at all times.Performs miscellaneous duties, such as polishing silver, working in...
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General Accountabilities: - Responsible for keeping the dish room, plateware, and overall cleanliness of the kitchen areas. This includes, but is not limited to, cleaning of coolers, floors, equipment, tools, drains, and walls. - The steward must stock all plateware and silverware to all restaurant venues, keeping par levels intact during peak business periods. - Performs periodic maintenance and draining of the dish machine, de-liming, and overall cleanliness of the dish area. - Empty trash bins, collect, and remove waste from the floor, and work surfaces, separate recyclables and properly dispose of grease. - Supplies dishware to food preparation stations as needed; removes soiled dishware and cooking equipment from food preparation stations. - Keeps work area (floor,...
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What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Kitchen Technician, you will:Pay: Starting at $27.00 per hour, depending on experience | Shift: 7:00 am - 3:30 pm- Performs scheduled and nonscheduled repair, maintenance, and installation of machinery, tools, equipment, and/or associated equipment to ensure continuous and safe operation of the property. - Submits requests for expenditures associated with repairs, upkeep, and improvement to the Manager of Facilities. - Directly or indirectly supports all exterior grounds...
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- High School Diploma or equivalent required- Must have strong written and verbal communication skills; must be fluent and literate in English.- Ability to maintain a high level of confidentiality and professionalism.- Must have basic reading and math skills - Ability to work collaboratively and communicate effectively with team members at all levels of the organization.- Demonstrated understanding and knowledge of the application of sanitation procedures.
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- General kitchen cleaning duties including the cleaning and mopping of kitchen floors and trash removal, and re-stocks all supplies/food in the assigned areas. - Transport clean service ware and allocate in accordance with event order to supply the function or restaurant. - Maintain the kitchens and equipment in a clean, sanitary and fully operable condition- Operate the dishwashing equipment to ensure that all china, glass, and silver are cleaned thoroughly sanitation of such is maintained, empty trash; implement established safety policies and procedures- Report any faulty equipment to management immediately- Re-stock and replenish buffet areas- Stock the kitchen and restaurant with supplies- Break down boxes and other food and beverage supplies- Maintain the buffet...
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*EARN UP TO $18.00 PER HOUR* What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Casino Cashier, you will:Pay: $16 per hour plus tips (Average: $1.50- $2/hr) | Swing Shift: Starting time varies between 2:00 pm - 6:00 pm End time varies between 10:30 pm - 2:30 am- Distributes monies to gaming guests via check cashing and conversion of coins and gaming checks into currency.- Ensures accountability of all transactions through verification and documentation of exchanges.- Responsible for maintaining all funds entrusted...
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What does River City Casino & Hotel have to offer? - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As Late Night Casino Cashier, you will:Pay: $18 per hour plus tips (Average $1.50- $2/hr)- Operates assigned bank or window according to procedure.- Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.- Assists with the NRT kiosk as needed in relation to emptying or filling the units.- Completes Currency Transaction Reports as required by law.