- Adheres to all departmental and property policies and procedures regarding guest service standards.- Maintains grounds of outside property as assigned, including parking lot, landscape areas, garage, sidewalks, curbs, gutters, etc.- Empties trash cans outside the facility in parking garage and parking lots, including Valet areas. - Picks up trash in both the landscaping and grass areas. - Cleans and maintains stairwells of parking garage.- Operates street sweeper to keep surrounding streets and turnarounds clean. - Removes snow from sidewalks, parking lots, stairs, ramp ways, exits, barge facilities, and restaurant facilities.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
- The following and other duties may be assigned as necessary for Hollywood Casino Tunica, Resorts Tunica, and/or 1st Jackpot Tunica: - Maintains the surrounding outside property, as it related to debris, plants, sidewalk and paver finishes. - Plows snow, spreads salt and other materials as needed.- Responsible for duties inside the building, including but not limited to cleaning assignments for fountains, mechanical rooms, etc. during inclement weather. - Pressure washes all bricks, parking bus depot and building.- Washes all machinery with pressure washer. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Answers all calls promptly and courteously.- Maintains all grounds keeping equipment such as blowers and sweepers. Reports issues to Manager.- Reports any issues to the Facilities Supervisor/Manager.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service. - Maintain facility shops, working areas, and tool and equipment storage areas in a clean and orderly manner. - Repair machinery, equipment or structures through dismantling, assembling and rebuilding including replacement, removal, installation or fabrication of new, used or refurbished parts. - Perform preventive maintenance on machinery, equipment and structures including but not limited to cleaning and lubricating parts, shafts, bearings, gears and other machinery, equipment or structural parts. - install, maintain, replace, and repair electrical or mechanical apparatus, including but not limited to transformers, wiring, electrical or electronic components, heaters, light units, light switches, outlets or fixtures including changing light bulbs as needed. - Clean and maintain heaters, air conditioning units, air handling units, filters, belts, coils and all components contained in or related to such units. - install, maintain, replace, and repair plumbing including but not limited to toilets, sewage discharge lines, sinks, dishwashers, ruptured or leaking lines, and clogged toilets or drains. - Maintain, repair and replace ceiling tiles and structures. - Operate and utilize machine tools including but not limited to power lift, power washer, lathe, grinder, drill, saw, milling machine, cutting torch, and welding equipment to repair or fabricate parts, fixtures and tools. - Lay out, assemble, install, repair, replace, fabricate and maintain pipe systems and related hydraulic and pneumatic equipment including but not limited to gauges, valves, pressure regulators and related equipment, parts or machinery. - Perform basic carpentry work including but not limited to woodwork and building, hanging or installing cabinets, selecting and preparing timber, board or other building products or materials, installing, repairing, maintaining or removing latches, handles and hinges. - Repair and maintain the physical structure of the facility and its contents or related components by performing miscellaneous tasks such as painting, gluing, fabricating, cleaning and furniture repair. - Perform tasks to ensure the attractive and safe physical appearance of the facility such as snow removal, landscaping functions, cleaning, sweeping, debris removal or power washing sidewalks, drives, parking areas and garage. - Respond to facility maintenance needs as requested by other departments including but not limited to ensuring that all equipment utilized in all aspects of EVS are functioning properly. - Maintain lawns, trees, plants and planted areas. - Assist Landscaper in identifying and correcting soil deficiencies. - Assist Landscaper in identifying pests and diseases on plants. - Treat pests and diseases on plants. - Take steps to ensure proper pest or animal control. - Prepare fields, garden beds or lawn areas by cultivating soil and adding fertilizers and compost as needed. - Assist Landscaper in identifying and using growth regulators, minerals, additives and other chemicals as needed. - Construct rockeries, paths, ponds, gardens, structures and landscaped areas as needed. - Plant, transplant or remove flowers, sHRubs, trees and lawns. - Maintain landscaped areas, gardens, plants, sHRubs, bushes and trees by fertilizing, trimming, pruning, cutting, mowing, aerating and making sure that plants are receiving adequate water. - Prune trees and hedges. - Thin out, hoe, irrigate and fertilize, and perform weed control on all landscaped areas. - Maintain lawn and grass areas using machinery, fertilizers and chemicals, including mowing, trimming, and weed eating. - Kill and remove weeds and unwanted vegetation. - Operate and efficiently use heavy equipment and machinery such as but not limited to power lifts, power washers, mowers, sweepers, and snow removal devices. - Perform preventive maintenance including cleaning on all equipment such as tools, lawn mowers and heavy machinery. - install, maintain and operate irrigation and drainage systems as needed. - Perform duties that will enhance the appearance of landscaped areas, gardens, and lawns such as trimming, raking, leaf, snow or debris removal, sweeping, blowing, and cleaning. - Assist in emergency functions and procedures.
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed. - Maintains and cleans all equipment used throughout the course of a shift, as directed. - Maintains proper documentation of all duties accomplished during a working shift, as directed. - Reports all safety hazards or maintenance deficiencies for proper handling. - Abides by all security measures. - Greets all guests throughout shift with the proper salutation and pleasant expression. - Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies. - Performs all duties in a quiet and orderly manner. - Assists the house person with department projects, as needed. - Maintains strict confidentiality in all company matters
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed. - Maintains and cleans all equipment used throughout the course of a shift, as directed. - Maintains proper documentation of all duties accomplished during a working shift, as directed. - Reports all safety hazards or maintenance deficiencies for proper handling. - Abides by all security measures. - Greets all guests throughout shift with the proper salutation and pleasant expression. - Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies. - Performs all duties in a quiet and orderly manner. - Assists the house person with department projects, as needed. - Maintains strict confidentiality in all company matters.
General Accountabilities: - Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed. -- Maintains and cleans all equipment used throughout the course of a shift, as directed.- Maintains proper documentation of all duties accomplished during a working shift, as directed.- Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies.- Performs all duties in a quiet and orderly manner.- Assists the house person with department projects, as needed.- Maintains strict confidentiality in all company matters.
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel towers, as directed.- Maintains and cleans all equipment used throughout the course of a shift, as directed. - Maintains proper documentation of all duties accomplished during a working shift, as directed. - Reports all safety hazards or maintenance deficiencies for proper handling. - Abides by all security measures. - Greets all guests throughout shift with the proper salutation and pleasant expression. - Assists guests with issues that are within their control, ensuring guests' satisfaction while operating within established guidelines and policies. - Performs all duties in a quiet and orderly manner. - Assists the house person with department projects, as needed. Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions - Apply, Interview, and Start before March 31, 2023 and get $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer applicants that are hirednow through March 31, 2023. - Discounted bus tickets - Non-Accrued Additional Time Off – Apply, Interview, and Start before March 31, 2023 and start with 80 hours for FT, and 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the date of hire/grant date) - Hot meal served by the Leadership team once a month - 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed. - Maintains and cleans all equipment used throughout the course of a shift, as directed. - Maintains proper documentation of all duties accomplished during a working shift, as directed. - Reports all safety hazards or maintenance deficiencies for proper handling. - Abides by all security measures. - Greets all guests throughout shift with the proper salutation and pleasant expression. - Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies. - Performs all duties in a quiet and orderly manner. - Assists the house person with department projects, as needed. - Maintains strict confidentiality in all company matters.
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed. - Maintains and cleans all equipment used throughout the course of a shift, as directed. - Maintains proper documentation of all duties accomplished during a working shift, as directed. - Reports all safety hazards or maintenance deficiencies for proper handling. - Abides by all security measures. - Greets all guests throughout shift with the proper salutation and pleasant expression. - Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies. - Performs all duties in a quiet and orderly manner. - Assists the house person with department projects, as needed. - Maintains strict confidentiality in all company matters.
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed. - Maintains and cleans all equipment used throughout the course of a shift, as directed. - Maintains proper documentation of all duties accomplished during a working shift, as directed. - Reports all safety hazards or maintenance deficiencies for proper handling. - Abides by all security measures. - Greets all guests throughout shift with the proper salutation and pleasant expression. - Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies. - Performs all duties in a quiet and orderly manner. - Assists the house person with department projects, as needed. - Maintains strict confidentiality in all company matters.
SUMMARY: Maintain high standards of cleanliness in accordance with the policies and procedures set forth by the company. Assist customers as necessary to ensure their satisfaction. ESSENTiAL DUTiES & RESPONSiBiLiTiES: - Supplies rooms with all amenities and linens - Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel as directed by Executive Housekeeper, Housekeeping Lead, Supervisor, Manager or Director - Cleans all windows and mirrors, dusts, and sanitizes batHRooms in guest rooms - Vacuums and cleans carpeted areas and behind furniture - Assures that every room is clean and everything in room is in proper working order - Cleans and maintains his/her workstation, including stocking workstation with sheets, pillowcases, towels and all amenities - Ensures all linens and towels are without defect - Completes daily housekeeping reports, if necessary - Works as a team with other employees - Responsible for providing exceptional Red Carpet Customer Service to all guests - Properly reports and turns in all lost and found items - Greets all guests throughout shift with the proper salutation and pleasant expression - Reports all safety hazards or maintenance deficiencies for proper handling - Maintains and cleans all equipment used throughout the course of a shift - And any other duties as assigned by management SUPERViSORY RESPONSiBiLiTiES - This position has no supervisory responsibilities.
General Accountabilities: - Enters and prepares the room for cleaning.- Makes bed.- Dusts the room and furniture.- Replenishes guestroom and bath supplies.- Cleans the bathroom.- Cleans the closet.- Vacuums the carpet.- Checks and secure the rooms. - Replenishes amenities according to the operational standards.- Delivers and retrieves items on loan to guests (e.g., iron and ironing boards).- Ensures security of guest rooms and privacy of guests.- Performs rotation cleaning duties (e.g., steam clean carpets, spring cleaning, super cleaning, etc.) as required.This is a Full-Time role
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed. -- Maintains and cleans all equipment used throughout the course of a shift, as directed.- Maintains proper documentation of all duties accomplished during a working shift, as directed.- Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures.- Greets all guests throughout shift with the proper salutation and pleasant expression.- Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies.- Performs all duties in a quiet and orderly manner.- Assists the house person with department projects, as needed.- Maintains strict confidentiality in all company matters.
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel towers, as directed. - Maintains and cleans all equipment used throughout the course of a shift, as directed. - Maintains proper documentation of all duties accomplished during a working shift, as directed. - Reports all safety hazards or maintenance deficiencies for proper handling. - Abides by all security measures. - Greets all guests throughout shift with the proper salutation and pleasant expression. - Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies. - Performs all duties in a quiet and orderly manner. - Assists the house person with department projects, as needed.
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel towers, as directed. - Maintains and cleans all equipment used throughout the course of a shift, as directed. - Maintains proper documentation of all duties accomplished during a working shift, as directed. - Reports all safety hazards or maintenance deficiencies for proper handling. - Abides by all security measures. - Greets all guests throughout shift with the proper salutation and pleasant expression. - Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies. - Performs all duties in a quiet and orderly manner. - Assists the house person with department projects, as needed.
- inspects guest rooms for cleanliness and quality, ensuring property standards are met or exceeded. - Reports rooms ready for occupancy. - Ensures guest rooms, linens, service landings, guest landings, vending area, stairwells, elevator, maid carts, distribution carts, and equipment are set up in a standardized manner as required by current SOP’s. - Conducts daily shift pre-shifts, uniform inspection, and directs actions of all floor personnel. - Reports room or hall deficiencies, problems related to structure, equipment, and plumbing to Engineering; prepares maintenance and work orders; follows up on completion with Engineering. - Ensures training for safe and proper usage of cleaning solutions and equipment. - Updates and maintains correct hotel room status in computer system and on boards. - Prints and maintains permanent records of the following: room occupancy, status and statistics phone logs, maintenance logs, attendance logs, lost and found logs, item request logs, GRA assignments, RQ assignments, house-person assignments, Corporate/ViP guests, group arrivals, and work orders. - Communicates with other departments as needed in order to accomplish tasks. - Verifies inventory and purchase order arrivals and proper floor inventory deliveries. - Assists management with action plans, coaching sessions, or additional training as needed. - Assists with cleaning rooms, delivering room calls, and dispatch when needed. - Maintains strict confidentiality in all company matters.
As a Guest Room Inspector, you will:Shift: 10:00AM to 6:30PM Pay: $18.00 per hour.- Inspect guest rooms for cleanliness and quality, ensuring property standards are met and report rooms ready for occupancy.- Assist with cleaning rooms, delivering room calls, and dispatch as needed.- Conduct daily shift pre-shifts, uniform inspection, and directs actions of all floor personnel and commuicate with other departments as needed.- At least one year of Hotel Housekeeping or related experience is required.Physical Demands - This position will require you to be standing during the duration of your shift. In this role, you can expect to use your hands, crouch, kneel, and be physically active throughout your shift. Our hotel team must be able to lift and/or move up to 40 pounds.
ESSENTIAL DUTIES AND RESPONSIBILITIES: - Supervises shift personnel to oversee activities as fire prevention, traffic control, guarding and patrolling physical property, orienting, and monitoring of personnel involved with classified information, and investigation of accidents and criminal acts.- Produce reports on all investigations.- Produces daily and weekly schedules.- Works with Manager of Guest Safety, Risk, and Investigations to assist in the formulation of policies, determine need for programs, and coordinate programs.- Manages activities of workers involved in safety programs.- Works with the Casino Operations Manager to assist in the formulation of policies, procedures, coordinate events, promotions, and review of departmental budgeting and personnel needs.- Handles customer related issues in a proficient and professional manner.- Enforces Responsible Gaming and Self Exclusion programs.- Must possess competent computer skills and or can learn systems and applications. (examples Microsoft Office, Word, Excel, Payroll, iTrack, Micros, ACSC, Key Pro III, Floor Spy)- Provides a safe, secure, and comfortable environment for all internal and external customers.- Must be able to deal with a wide variety of people and maintain a high level of professionalism, confidentiality, and poise.
- Develops and maintains positive, interactive relationships with guests, building loyalty, and increased frequency with VIP guests by providing excellent customer service.- Will occupy a central information point and portray great customer service with customers and assist in the distribution of information about upcoming events, Penn Entertainment related technology, information about our property, and directing customers to their appropriate destination.- Serve as a collection point for Lost and Found items located on property.- Organize and catalogs Lost and Found items.- Accurately places cataloged items in the proper location.- Maintain Lost and Found logs.- Accurately matches found items against claims.- Maintain lost and found items in the Security lock-up.- Answers phone, emails, and in-person inquiries regarding lost items.- Report any safety or security concerns to the Security department.- Performs other duties as assigned.
- Develops and maintains positive, interactive relationships with guests, building loyalty, and increased frequency with VIP guests by providing excellent customer service.- Will occupy a central information point and portray great customer service with customers and assist in the distribution of information about upcoming events, Penn Entertainment related technology, information about our property, and directing customers to their appropriate destination.- Serve as a collection point for Lost and Found items located on property.- Organize and catalogs Lost and Found items.- Accurately places cataloged items in the proper location.- Maintain Lost and Found logs.- Accurately matches found items against claims.- Maintain lost and found items in the Security lock-up.- Answers phone, emails, and in-person inquiries regarding lost items.- Report any safety or security concerns to the Security department.- Performs other duties as assigned.
