Job Listings

- Responsible for supervising staff and the overall daily management of a designated shift in the Security department. - Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Assists in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Ensures customer service standards are followed by all team members...

SCOPE AND MAIN PURPOSE OF JOB: - The Paddock Attendant works at various times according to the racing schedule. - The attendant is responsible for cleaning and maintaining the race paddock stalls, commission stalls, locker rooms and the outside grounds. - They maybe assigned other various task from time to time.   FUNCTIONS AND RESPOSIBILITIES:- Be familiar with location and number of stalls used in the paddock- Maintain a clean and safe environment in the paddock- Clean commission stalls and empty out stalls in the paddock- Assist with pad collection, cleaning pads and distribution of pads as directed   

  - Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection and game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to...

- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Produces Pastry/Bakery items for F&B outlets. Follows all prep lists and ensures kitchen is stocked and ready for service. - Responsible for supporting compliance to departmental budgets. - Assists in developing menu changes to ensure variety and food quality. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members...

- Responsible for supervising and managing staff in the Table Games Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the...

General Accountabilities:    - Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.  - Prepares pizza out of our menu and based on customer orders.- Make fresh pizza sauces such as tomato, pesto, and white cream.- Wash and chop vegetables; cut, slice, and grill meats.- Execution of all food production as determined by the Sous Chef through production sheets.   - Practices a “clean as you go” work ethic and utilizes proper food handling techniques (i.e., wearing plastic gloves and proper uniform, including hat and clean kitchen towels).   - Creates a positive guest employee experience. Smiles and is helpful and friendly.  - Knowledge of cooking techniques such as cutting, dicing, baking, roasting, braising,...

- Explain wagering rules, including betting lines and odds, and procedures to- Efficiently and accurately processes all pari-mutuel wages in the tote- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and- Write Sports tickets in an accurate and timely- Create and enter player tracking- Make payments on winning tickets in an accurate and timely manner; verify tickets and- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and- Process cash transactions for gaming customers and employees...

Essential Responsibilities:- Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.- Create and enter player tracking cards on-site, online, and digitally.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Exchanges cash and coins in accordance with established procedures.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures. Counts down bank or window at end of each shift and reconciles.- Completes...

Job Description Shift: Swing  Responsibilities:- - Safeguard company assets and oversee Casino Services operations (payroll, cost control, scheduling, compliance).- Maintain guest service standards and confidentiality.- Adhere to policies and procedures.- Coach and develop team members, conduct performance evaluations.- Manage company funds and ensure positive communication with all stakeholders.- Schedule staff based on demand.- Oversee credit and collection functions.- Maintain personal integrity and professional appearance.- Perform duties across Casino Services as needed.- Provide leadership and positive counseling to team members.- Contribute to team and department development.- Implement and maintain knowledge of internal controls and federal...

 - Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. -...

Player Services Assistant Supervisor Manager Shift: Grave ShiftOverview:We are seeking a dedicated and detail-oriented Casino Services Supervisor to oversee the overnight operations of our Casino Services department. This role is responsible for safeguarding company assets, ensuring compliance with internal controls and regulatory requirements, and delivering exceptional guest service. Key Responsibilities:- Supervise all aspects of Casino Services operations during the grave shift, including payroll, cost control, cashier scheduling, and regulatory compliance.- Ensure the security and proper handling of company funds.- Maintain strict confidentiality regarding all sensitive information related to Cactus Pete’s operations.- Uphold and enforce guest service...

- Adheres to all departmental and property policies and procedures regarding guest service standards. - Works closely with Executive Hosts, ViP Casino Services, and Players Club to ensure superior guest satisfaction. - Greets Players Club guests in a courteous and friendly manner and explains amenities and features. - Resolves customer service issues according to established guidelines. - Provides information on all aspects of the property’s services and facilities. - Explains the benefits and issuance of the mychoice card. - Builds and retains customer relations for our 4- and 5-Star guests. - Awards customer complimentaries based on gaming action and program guidelines. - Acts as greeter for bus line runs and charter groups as directed. - Performs all other related and...

- Supervises the daily operation of the player services and cage operations and ensures the accurate reporting of all activities while remaining compliant with all applicable local, state and federal laws as well as company internal controls and department policies. - Maintains thorough knowledge of player tracking system, internal Controls and policies/procedures and makes suggestions for improvement. - Responsible for coaching, counselling and developing subordinates to their fullest potential. - Responsible for securing the integrity of all assets and oversees balancing of all cage banks.- Communicates pertinent information to staff in a timely fashion. - Runs reports and verification information for patron Credit line requests in accordance with directive of HCPN Credit...

- Prepares chip fills, credits, and transfers. - Processes employee transactions and tokes. - Verifies the daily drops for the Count Room. - Monitors and maintains the NRT, MiMO, and Coin Max machines.- Processes buys for Cage Cashier. Keeps drawer appropriately stocked throughout the current shift and for the next shift. - Balances cash drawers. Ensures that the drawers are at the appropriate impress total at the beginning and end of each shift. - Prepares daily bank deposits. - Runs necessary reports to balance. - Maintains Cage equipment. - Completes all necessary paperwork according to procedure: Count sheets, buy sheets, Multiple Transaction Logs, Currency Transaction Reports, Check Log, etc. - May be asked to perform the duties of a Cage Cashier as...

- Develops a thorough understanding of player's club and remains current on all promotions and events.- Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy.- Operates with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions and respond to service issues at the TRU's and Coin Max.- Runs reports and verification information for patron credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations.-...

- Develops a thorough understanding of player's club and remains current on all promotions and events. - Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy. - Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions, and respond to service issues at the TRU's and Coin Max. - Runs reports and verification information for patron Credit line requests in accordance with directive of...

- Develops a thorough understanding of player's club and remains current on all promotions and events. - Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy. - Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions, and respond to service issues at the TRU's and Coin Max. - Runs reports and verification information for patron Credit line requests in accordance with directive of...

- Develops a thorough understanding of player's club and remains current on all promotions and events. - Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy. - Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions, and respond to service issues at the TRU's and Coin Max. - Runs reports and verification information for patron Credit line requests in accordance with directive of...

- Develops a thorough understanding of player's club and remains current on all promotions and events. - Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy. - Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions, and respond to service issues at the TRU's and Coin Max. - Runs reports and verification information for patron Credit line requests in accordance with directive of...

ESSENTIAL DUTIES AND RESPONSIBILITIES  - Ensures interactions with internal and external guests following the guidelines of the Red Carpet Customer Service Program. - Issues comps in accordance with Hollywood Casino Tunica comping policies. - Processes cash transactions for casino customers and employees (Includes cashing TITO tickets, personal checks, traveler’s checks, exchange currency and processing cash advances). - Consistently demonstrate knowledge of and compliance with Title 31 regulations. - Enrolls patrons into Players Club; issue patrons Players Club cards;maintainaccurate player tracking information; and assist the Marketing Department with all casino promotions. - Answersphone calls professionally and pleasantly. - Cash customer checks and establish information...