ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance withdepartment and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Keeps work area clean and free of safety hazards, debris and litter. - Perform all job duties in a safe and responsible manner. - Maintains strict confidentiality in all departmental and company matters. - Attends to guests in pool area, cabanas, daybeds and lounge chairs ensuring memorable visit for the guests. - Maintains open lines of communication with management and security to ensure service standards and safety standards are kept up at all times. - Responds to all situations safely and promptly. - Maintains cleanliness on the pool deck area by removing of any cups, trash and towels regularly. - Ensures all guest area is stocked with towels and supplies. - Performs other job-related duties as assigned.
Come Join Our Award Winning Culinary Team! Let's Get Cookin'! - Prepare and cook food products according to standard recipe - For either Casual Dining, Sports Bar, Team Member Dining Room, Banquets, Outdoor Events, Racing concession or Steakhouse.- Prepare, plate, and present food products of various cooking methods in order to assist in reaching guest satisfaction, workforce strength, profitability, and compliance goals. - Report to Sous Chef at start of shift to receive instructions as daily specials or menu changes. - Communicates station needs, waste, and discrepancies with sous chef. - As directed by sous chef, prepare and present menu items according to recipe specification and presentation expectations. - Assist in other areas of kitchen as directed by Sous Chef. - Interact with guests and coworkers in a professional, courteous manner. - Set-up & maintain a clean and sanitary work area at all times.
- Responsible for learning and being familiar with the facility’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates with and communicates orders to dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.- Attends company training programs as scheduled.- Completes opening, closing, and other side duties as assigned by the supervisors.- Communicates as needed with Lead Cook and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and departmental standards.- Maintains strict confidentiality in all company matters.
General Accountabilities: - Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests. - Execution of all food production as determined by the Sous Chef through production sheets. - Practices a “clean as you go” work ethic and utilizes proper food handling techniques (i.e., wearing plastic gloves and proper uniform, including hat and clean kitchen towels). - Creates a positive guest employee experience. Smiles and is helpful and friendly. - Knowledge of cooking techniques such as cutting, dicing, baking, roasting, braising, grilling, and a high level of skillet/sauté work. - Knowledge of all kitchen equipment, including but not limited to adjusting thermostat controls to regulate the temperature of ovens, broilers, grills, roasters, and steam kettles. - Ensuring the preparation station and the kitchen are set up and stocked. - Reads food orders from computer printouts, and prepares food items, according to established menu plans. - Communicates as needed with Lead Cook and Sous Chefs.
Come Join Our Award Winning Culinary Team! Let's Get Cookin'! - Prepare and cook food products according to standard recipe - For either Casual Dining, Sports Bar, Team Member Dining Room, Banquets, Outdoor Events, Racing concession or Steakhouse.- Prepare, plate, and present food products of various cooking methods in order to assist in reaching guest satisfaction, workforce strength, profitability, and compliance goals. - Report to Sous Chef at start of shift to receive instructions as daily specials or menu changes. - Communicates station needs, waste, and discrepancies with sous chef. - As directed by sous chef, prepare and present menu items according to recipe specification and presentation expectations. - Assist in other areas of kitchen as directed by Sous Chef. - Interact with guests and coworkers in a professional, courteous manner. - Set-up & maintain a clean and sanitary work area at all times.
- Responsible for learning and being familiar with the facility’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates with and communicates orders to dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.- Attends company training programs as scheduled.- Completes opening, closing, and other side duties as assigned by the supervisors.- Communicates as needed with Lead Cook and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.- Maintains strict confidentiality in all company matters.
The Cook 1 is a vital member of our culinary team, entrusted with the core responsibilities that ensure the efficient operation of our kitchen and the delivery of exceptional dining experiences. The primary duties of the Cook 1 involve receiving daily instructions from the Executive Chef, meticulously preparing ingredients, maintaining kitchen cleanliness, and adhering to recipe guidelines. Close collaboration between the Cook 1 and other kitchen staff, commitment to detail, and dedication to customer service will help create a memorable culinary experience for our guests. ESSENTIAL DUTIES AND RESPONSIBILITIES:- Report to Executive Chef at start of shift to receive instructions on daily specials or menu changes. - Complete all tasks, in order, on the prep list from the Head Chef/Executive Chef or other kitchen manager.- Arrange mise en place according to posted instructions and menu requirements. - Wash, chop, and sort ingredients, such as fruits, vegetables, and meat, in preparation for cooking.- Measure quantities of seasonings and other cooking ingredients as indicated by production sheets.- Parboil ingredients, reduce sauces, or otherwise initiate the start of various dishes.- Prepare and plate menu items, meats, soups, and other food items, as ordered, per specifications on a hot food production line with strict attention to detail, speed, and accuracy. - Report spoilage and item discrepancies to supervisor immediately. - Maintain workstation and walk-in coolers in accordance with Hollywood Casino and MD Department of Health Standards. - Clean station and report to Executive Chef for closing instructions. OTHER DUTUES AND RESPONSIBILITIES:- Track ingredient inventory and collaborate with other kitchen/management staff to order resupply. - Label and stock all ingredients on easily accessible shelves.- Clean dishes, wash cooking utensils and cookware, take out the trash, and sanitize the kitchen.- Perform other duties as assigned by F&B Supervisor/ Executive Chef/ F&B Operations Manager. SUPERVISORY RESPONSIBILITIES: This role has no supervisory responsibilities; however, in the absence of a supervisor, the person in this role may be asked to answer routine questions from co-workers, lead the competition of daily tasks within the department, and/or interact with others when necessary to achieve desired outcomes.
- Promote and maintain all steps of the Eye, hi, Goodbye program with each patron and employee you may come in contact with (eye contact, hi- greeting, goodbye as a departure).- Troubleshoot and repair any and all related equipment, including all circuit boards, without assistance.- Responsible for the initial set-up and checkout of new machines of all types, ensures the machines are in proper working condition.- Performs repairs and preventative maintenance of all slot machines, and other technical equipment or operations related equipment, including cleaning machines and overhauls.- Answer service calls and notify proper personnel to service customer if the Technician cannot address the problem.- Maintain the integrity of the operation and related equipment and secure all company assets and property at all times.- Responsible for the security of keys, radio, changer remote control and data system cards from check-in to check-out.- Responsible for completing all regulatory and company operational logs/forms correctly; i.e., meal logs, conversion forms, conversion checklist forms.- Work with Slot Tech Manager and Slot Attendants to insure that the slot machines, associated equipment and data system monitoring equipment are in proper working order and all customer needs are satisfied.- Complete slot machine meter logs, parts logs, etc.- Performs renovations to slot machines.- Tag repairable parts noting appropriate information.- Circulate through the assigned area replacing broken or burned out bulbs, etc.- Will advise Technician Manager in developing/teaching advanced electronic repairs.- Assist patrons by explaining how the slot machines and pays, directions and other requests.- Other duties may be assigned.
- Manage and monitor inventory levels and balance the kiosks for a specific shift - Receive checks and complete deposits manually or electronically to outside banking institution - Execute requirements for verification and transfer of drops from the soft count room - Receive and process unclaimed jackpots in accordance with ICS, State and Federal requirements - Runs reports and verification information for patron credit line requests in accordance with directive of the property Credit Committee and PGCB regulations. - Receive and account for all inventory items - Review inventory items received for accuracy and completeness - Communicate status of fluctuating cash levels to appropriate management - Functions as the marker banker. Maintains original and redemption copies to counter checks. - May function as a Player Services Cage Cashier or Count Team Member as necessary. However, may not function as a Player Services Cage Cashier, Count Team Member and Main Bank Cashier within the same shift or a single gaming day.
- Maintain protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail- Summarize and inventory all casino cage cash, coin, chips and records- Process all casino deposits- Monitor all coin vault transactions- Coordinate transactions between cashiers and the main bank- Function as a window casher as needed. - Maintain accurate and complete records of exchanges and transactions- Ensure procedures and proper controls are followed to protect counted receipts- Maintain awareness of changes and/or problems which may affect the security of the currency in the Count Room and report observances to the Count Room Supervisor- Manage and monitor inventory levels and balance the kiosks for a specific shift- Communicate status of fluctuating cash levels to appropriate management
- The incumbent on this position is responsible for accurate accountability of the cashier department activity - Performance in this position must be pleasant, efficient, an honest manner at all times - Will also be responsible for accurately completing and updating electronic MTL/MiL and chip bank - Accurately process Poker Room activity; verification of front line cashier transactions over $1,000.00; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed, in the absence of Assistant Supervisor or above - This position must be able to perform Cashier duties as needed - Understands department objectives, standards, and guidelines - Posses thorough knowledge of casino policies for all cashier areas - Maintain security and accountability over all funds, to include chips, coins, tokens, cash currency, foreign cash currency and paperwork - Observe and verify funds received and disbursed to other departments, guests and transactions between cashiers - Verify all Cashier and Main Bank paperwork is accurately completed prior to sending to accounting/Audit - All internal customers must be treated with prompt, courteous and friendly service - Be flexible with your schedule and be willing to assist in any cashiering area as needed and instructed to do so by the Cashier Lead/Supervisor on duty - Ensure accurate compliance with E-MTL/MiL paperwork and entry - Process table fills and credits per requests - Process Poker Room transactions - Perform the duties of front line cashiers as business demands - Perform check cashing transactions - Thorough knowledge of the paid in/out guidelines - Work with Vault to ensure timely process of buys
- Performs Cashier buys: verifies money and total amount of buy. - Balances Main Bank to impressed amounts and in certain banks non-impressed amounts. Verifies cash drawer at beginning and end of shift and makes sure all paperwork is filled out properly.- Processes slot machine jackpots: enters into computer, calls Surveillance, completes W2G forms when needed, and pays out money. - Cashes customer’s checks. - Performs Cashier or Vault duties when necessary. - Performs Count Team Member duties when needed. - Cashes chips. Redeems player’s winnings for cash. - Refunds safekeeping/customer deposits and found money. - Processes Markers for Credit Players. - Verifies Credit Lines for Players. - Processes and cashes Credit card cash advances. - Processes all fills and Credit with Table Games.- Balances cash drawers. Ensures that the drawers are at appropriate impressed or non-impressed amount at the beginning and end of each shift. - Does buys with Window Cashiers. Keeps drawer stocked throughout current shift and for the next shift. Also does buys with Vault for chips and cash. - Completes all necessary paperwork: Main Bank Summary, multiple logs, CTR, check log, Marker issuance, and iOU Control log and key logs. - Receipts in Dealer, Cage, Security, and Slot tokes. - Performs Redemption Kiosk drop and emergency Kiosk fills. - Communicates effectively with customers in a pleasant, professional manner. - Accurately counts money and exchanges coins or gaming chips for customers.- Complies with company policies, all state and federal regulations, and internal controls as relates to this position.- Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.
- Counts and verifies all VLT drop boxes, VLT Machine Bill Validator, and Food and Beverage drop.- Prepares appropriate paperwork and makes necessary computer entries.- Responsible for collecting VLT drop and bill validator drop.- Performs VLT weighing and coin wrapping process.- Transports wrapped and counted coin to vault.- Prepares booth and main bank buys.- Test all scales at booth and in the hard count room daily.- Responsible for accurate accountability of the cashier department activity- Performing in a pleasant, efficient, an honest manner at all times- Will also be responsible for accurately completing and updating electronic MTL/MiL- Verification of front line cashier transactions over $1,000.00; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed, in the absence of Assistant Supervisor or above- This position must be able to perform Cashier duties as needed- Understanding department objectives, standards, and guidelines- Knowledgeable of racino policies for all cashier areas- Maintaining security and accountability over all funds, to include coins, cash currency, foreign cash currency, and paperwork- Observing and verify funds received and disbursed to other departments, guests and transactions between cashiers- Verifying all Cashier and Main Bank paperwork is accurately completed prior to sending to accounting/Audit- All internal guests must be treated with prompt, courteous and friendly service- Flexible schedule and must be willing to assist in any cashiering area as needed and instructed to do so by the Cashier Lead/Supervisor on duty- Ensuring accurate compliance with E-MTL/MiL paperwork and entry - Performing the duties of front line cashiers as business demands- Performing check cashing transactions- Thorough knowledge of the paid in/out guidelines- Working with Vault to ensure timely process of buys- Balancing shift cage paperwork for VLT, Front Windows, and other miscellaneous departments- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Handles large amounts of money and maintains accountability over assigned bank.- Monitors and coordinates activities of Cage personnel when a member of management is not present; assists in training new and existing employees. - Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units. - Works with Credit customers to ensure they are provided with prompt, courteous, and friendly service; records casino Credit issuances and redemptions for the day.- Performs verification, reconciliation, and balancing functions including drafting, completing, signing, or otherwise preparing any necessary documentation. - Verifies Count Room drops as a blind count including verification of each strap or brick, clip, and tokens counted. - Verifies and processes all bagged tokens that require scaling and tagging. - Prepares and processes Cashier and Casino Banker exchanges.- Attends all departmental and company training programs or meetings as directed. - Adheres to all departmental, property, and company policies and procedures.- Meets all departmental or company deadlines including the timely completion of drops.- Adheres to all gaming laws and regulations.- Maintains communication with all departments, team members, and guests to ensure positive experiences.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Responsible for accurate accountability of the cashier department activi- Performing in a pleasant, efficient, an honest manner at all times- Will also be responsible for accurately completing and updating electronic MTL/MiL and chip bank- Accurately process Poker Room activity; verification of front line cashier transactions over $1,000.00; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed, in the absence of Assistant Supervisor or abov- This position must be able to perform Cashier duties as needed- Understanding department objectives, standards, and guidelines- Knowledgeable of casino policies for all cashier areas- Maintaining security and accountability over all funds, to include chips, coins, tokens, cash currency, foreign cash currency and paperwork - Observing and verify funds received and disbursed to other departments, guests and transactions between cashiers - Verifying all Cashier and Main Bank paperwork is accurately completed prior to sending to accounting/Audit- All internal customers must be treated with prompt, courteous and friendly service- Flexible schedule and must be willing to assist in any cashiering area as needed and instructed to do so by the Cashier Lead/Supervisor on duty - Ensuring accurate compliance with E-MTL/MiL paperwork and entry - Processing table fills and credits per requests - Processing Poker Room transactions- Performing the duties of front line cashiers as business demands- Performing check cashing transactions - Thorough knowledge of the paid in/out guidelines- Working with Vault to ensure timely process of buys - Balancing shift cage paperwork for Slots, Table games, Front Windows, and other miscellaneous departments
General Accountabilities: - Handles large amounts of money and maintains accountability over assigned bank and casino bankroll. - Responsible for protecting and preserving the master bank assets including accounting, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units. - Responsible for the smooth and efficient operation of the Chip Bank, Marker Bank, NRT, and Main Banks up to and including working front windows and Fill windows due to volume or scheduling needs. - Works with credit customers to ensure they are provided with prompt, courteous, and friendly service, records casino credit issuances, and redemptions for the day. - Performs verification, reconciliation, and balancing functions including drafting, completing, signing, or otherwise preparing any necessary documentation. - Verifies count room drops as a blind count including verification of each strap or brick, clip, and tokens counted. - Verifies and processes all bagged tokens that require scaling and tagging. - Prepares and processes Cashier and Casino Banker exchanges. - Be knowledgeable and comply with Title 31 regulations.
- Handles large amounts of money and maintains accountability over assigned bank.- Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units.- Performs verification, reconciliation, and balancing functions including drafting, completing, signing, or otherwise preparing any necessary documentation. - Verifies Count Room drops as a blind count including verification of each strap or brick, clip, and tokens counted.- Maintains communication with all departments, team members, and guests to ensure positive experiences.
Position open until filledAmeristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions – Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)- Non-Accrued Additional Time Off – After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants- Discounted bus tickets - Hot meal served by the Leadership team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include: - Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TITO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units. - Performs verification, reconciliation, and balancing functions including drafting, completing, signing, or otherwise preparing any necessary documentation specifically including, but not limited to the Vault Entry Log, Cashier Turn-in or Exchange Slips, Vault Count Sheet, Main Bank Summary, Vault Accountability, Drop Summary Reports, and reports required to reconcile self-redemption machines. - Understands and efficiently operates all machines used in the course of business including computers or other information systems, software, and hardware. - Verifies Count Room drops as a blind count including verification of each strap or brick, clip, and tokens counted. - Verifies and processes all bagged tokens that require scaling and tagging. - Prepares and processes Cashier and Casino Banker exchanges. - Attends all departmental and company training programs or meetings as directed. - Compiles information, completes, and submits reports as needed. - Adheres to all departmental, property, and company policies and procedures. - Meets all departmental or company deadlines including the timely completion of drops.- Adheres to all gaming laws and regulations. - Maintains communication with all departments, team members, and guests to ensure positive experiences. - Maintains a high level of personal integrity and moral conduct free of questionable association. - Maintains a neat, safe, and organized work area. - Observes and follows all company safety rules and regulations.- Implements and maintains a working knowledge of the property’s System of internal Controls and Star Service Standards as well as Federal Currency Transaction Reporting Laws as they pertain to casinos. - Performs all related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists in managing maintenance and construction projects and determines best practice for using in-house resources or outside vendor for applicable shift. - Assists in inspection of projects after completion for satisfactory results.- Assists with ensuring OSHA standards are followed during designated shift.- Assists with managing grounds crew and maintenance of property grounds. - Assists in conducting a daily inspection of the property to ensure that it is clean, attractive and fully functional. Implements immediate remediation of problems. Reports any issues to Manager.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Repair and maintain HVAC systems - Replace damaged ceiling tiles, floor tiles, and wall coverings - Perform preventative maintenance to equipment on a scheduled basis - Handle routine calls, prioritized by guest service needs- Plumbing, drywall repair, carpenter functions, special trade- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
