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- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department for which this position is responsible. - Safeguards all cage assets. - Ensures that all local, state and federal rules and regulations are followed. - Ensures that all company and departmental policies and procedures are followed. - Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members. - Any and all duties as assigned by your Supervisor or a member of management.
- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department for which this position is responsible.- Safeguards all cage assets.- Verify all paperwork is accurately completed prior to sending to accounting/audit.- Verify funds received and disbursed to other departments. - Ensures that all local, state and federal rules and regulations are followed.- Maintain security and accountability over all funds, to include chips, coins, cash currency, foreign cash currency and paperwork- Ensures that all company and departmental policies and procedures are followed. - Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Performs the duties of the...
- Responsible for fostering a fun environment- Responsible for being a gracious host to all internal and external guests- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Accurately completing and updating electronic MTL/MIL transactions- Accurately process Poker Room activity; verification of front-line cashier transactions over $1,000.00, receiving Poker Dealer tokes, process chip redemptions when required; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed in the absence of a member of management- Flexibility with schedule, perform any cashiering duties as needed, or as instructed by member of management- Understands and performs department...
- Responsible for supervising staff and the overall daily management of the Player Services department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Esures customer service standards are followed by all team members and addresses...
- Distributes and collects keys, dispenses and collects chips with security and distributes payment of jackpots to slot attendants.- Orders monies through exchange slips.- Verifies exchanges from other windows and receipt transactions for various cashiers.- Completes cash advances, cashes personal checks.- Perform marker related transactions including front money deposits and withdrawals.- Delivers exchanges to cashiers.- Relays Players Choice card uses and benefits to each guest, as well as describes any and all current and upcoming promotions.- Issues Players Choice cards to new and existing guests efficiently and accurately.- Assists Players Choice members with redemption transactions.- Conforms to all rules and regulations of CTR / SARC Compliance.- Prepares and...
- Distributes and collects keys, dispenses and collects chips with security and distributes payment of jackpots to slot attendants.- Orders monies through exchange slips.- Verifies exchanges from other windows and receipt transactions for various cashiers.- Completes cash advances, cashes personal checks.- Perform marker related transactions including front money deposits and withdrawals.- Delivers exchanges to cashiers.- Relays Players Choice card uses and benefits to each guest, as well as describes any and all current and upcoming promotions.- Issues Players Choice cards to new and existing guests efficiently and accurately.- Assists Players Choice members with redemption transactions.- Conforms to all rules and regulations of CTR / SARC Compliance.- Prepares and...
Your daily responsibilities include for a combination of two of the following functions of Cashier, Main Banker, or Sports Writer: For ALL Roles:- Responsible for new player card signups.- Responsible for player card reprints.- Responsible for player card pin reset.- Assists and promotes Penn Play App activation, Penn Wallet, and Penn Wallet Deposits.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains knowledge of property information.- Any and all duties assigned by leadership.- Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict...
Your daily responsibilities include for a combination of two of the following functions of Cashier, Main Banker, or Sports Writer: For ALL Roles:- Responsible for new player card signups.- Responsible for player card reprints.- Responsible for player card pin reset.- Assists and promotes Penn Play App activation, Penn Wallet, and Penn Wallet Deposits.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains knowledge of property information.- Any and all duties assigned by leadership.- Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict...
Your daily responsibilities include for a combination of two of the following functions of Cashier, Main Banker, or Sports Writer: For ALL Roles:- Responsible for new player card signups.- Responsible for player card reprints.- Responsible for player card pin reset.- Assists and promotes Penn Play App activation, Penn Wallet, and Penn Wallet Deposits.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains knowledge of property information.- Any and all duties assigned by leadership.- Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict...
JOB SUMMARY: The Player Services/Cage Assistant Shift Manager (ASM) plays a vital part in ensuring the integrity of our assets and managing the balancing of cage banks. Responsibilities include running reports, maintaining knowledge of player tracking systems, and internal controls, and responding to guest inquiries while providing exceptional service. Additionally, the Player Services/Cage ASM oversees team member development, staffing, and the daily operations of Player Services. ESSENTIAL DUTIES AND RESPONSIBILITIES:- Maintain thorough knowledge of player tracking systems, internal controls, and policies/procedures, and make suggestions for improvement.- Responsible for securing the integrity of all assets and oversees balancing of all cage banks.- Run reports and...
- Responsible for providing guidance and daily supervision to staff in the Poker area. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures efficient operations protection of Poker assets during assigned shift. - Maintains a continuous inspection of cards ensuring the...
The poker dealer operates and conducts live games in the poker room including but not limited to, Hold ‘Em, Omaha, and No Limit Poker. ESSENTIAL RESPONSIBILITIES - Follow game procedures for all Poker games- Use all game equipment according to procedure- Provide game security and protect company assets by facing games at all times and be able to recreate bets/situations when necessary- Handle all monies accurately, i.e. bankrolls, payoffs, come and prop bets, making change, and cheque handlingPosition bets correctly- Repeat bets in a clear, audible voice- Verbalizes all aspects of game in a clear audible voice- Shuffle cards in accordance to Hollywood Casino-Aurora standards- Utilize proper card handling skills, i.e. shuffling, dealing from the hand, card...
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains thorough knowledge of all aspects of the games dealt. - Conducts assigned game according to procedure. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Ensures payouts are made quickly and accurately. - Fills and credits tables by...
- Ability to deal poker in order to provide a courteous and entertaining experience- Exchanges paper currency for playing chips- Deals all assigned games according to Boomtown's procedures in an orderly, accurate and speedy manner- Initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity- Protects the integrity of the game through visual observation of all guests and game layout - Accepts direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met- Sponsors new dealers as needed in order to provide new hires with adequate on the job training- Responsible for maintaining a clean, organized work area including...
- Follows game procedures when dealing any form or variation of poker. - Provides prompt, courteous and accurate dealing at assigned table(s). - Adheres to all West Virginia Gaming Commission, internal controls, and all other company and departmental policies and procedures as it relates to this position. - Performs accurate chip and cash transactions. - Poker dealers when not dealing, receives cash from poker tables to exchange for chips with poker room cage and delivers chips to tables. - Receives wagers from customers and pays the appropriate game outcomes which are won by customers. - Maintains game security and protects company assets at all times. - Informs management of any irregular play; when a mistake is made; or, if a dispute arises. - Assists customers in...
The poker dealer operates and conducts live games in the poker room including but not limited to, Hold ‘Em, Omaha, and No Limit Poker. ESSENTIAL RESPONSIBILITIES - Follow game procedures for all Poker games- Use all game equipment according to procedure- Provide game security and protect company assets by facing games at all times and be able to recreate bets/situations when necessary- Handle all monies accurately, i.e. bankrolls, payoffs, come and prop bets, making change, and cheque handlingPosition bets correctly- Repeat bets in a clear, audible voice- Verbalizes all aspects of game in a clear audible voice- Shuffle cards in accordance to Hollywood Casino-Aurora standards- Utilize proper card handling skills, i.e. shuffling, dealing from the hand, card...
- Ability to deal poker in order to provide a courteous and entertaining experience - Accepts direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met - initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity - Sponsors new dealers as needed in order to provide new hires with adequate on the job training - Protects the integrity of the game through visual observation of all guests and game layout - Responsible to maintain a clean, organized work area including wiping down poker tables and picking up dirty glasses and ashtrays from empty seats - Presents oneself as a Credit to the Company and encourages others to do the same...
Position is open until filledAmeristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants- Discounted Casino bus tickets - Discounted RTD EcoPass- Hot meal served by the Leadership Team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts...
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Responsible for all pool rentals, including, rafts, tubes, and lockers. - Responsible for keeping inventory on all lost and found items. - Ensures the overall safety of guests in pool area. - Maintains supplies and ensures inventory is stocked and ordered as needed - Provides daily rotations and break schedules as necessary. - Acts as communications center for...
- Prepares to open Table Games drop boxes; empties money, clears and resets box. - Sorts money from Table Games and money/TiTO tickets from Slot drop by denomination. - Sorts money/TiTO tickets from Ticket Redemption Center Kiosks by denomination. - Operates currency counters and related equipment. - Verifies totals with others team members. - Counts each denomination. Records Counts on worksheet and verifies with second Processing Room Attendant. Third Attendant counts money again and verifies with Casino Accounting. - Verifies grand total with Casino Accounting (if third Attendant). - This position is in a locked room with a pocketless jumpsuit uniform. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - ...
