- Greet, register, and assign rooms to guests of the hotel. - Verify customers' credit, and establish how the customer will pay for the accommodation. - Keep records of room availability and guests' accounts using hotel computer systems. - Compute bills, collect payments, and make change for guests. - Perform simple bookkeeping activities, such as balancing cash accounts. - Review accounts and charges with guests during the check out process. - Post charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems. - Transmit and receive messages, using telephones or telephone switchboards. - Contact housekeeping or maintenance staff when guests report problems. - Review information / pass on log from previous shift, check room rates and discusses sell strategy with Supervisor - Place Service Assurance Call to all guests within 30 minutes of arrival - Review and become familiar with ViP’s and group folders, verifying proper blocking arrangements - Follow and complete items on Guest Services AM/PM checklist - Greet and assist guests with luggage, to and from vehicles as well as to and from hotel rooms. - When assisting guests to room, inform guest of the hotel’s facilities and hours of operation. - Greet and assist all guests entering or leaving the hotel. - Must be able to lift and transport luggage using correct and safe baggage handling procedures and a bell cart when necessary. Uses proper cart handling techniques when using a bell cart. - issue luggage claim tag and store luggage in bell closet when necessary - Ensure timely and efficient delivery of guest messages, mail, and faxes - Respond to guest inquiries and direct guests around the hotel - Explain proper use of keys system and insures the guests satisfaction with their room - Accurately give directions, information, and recommendations - Audit current registration cards to computerized information - Correct errors and discrepancies on guest accounts and resolve guest complaints - Ensure organization and cleanliness of all work areas - Balance cash daily, prepare deposit for general cashier, and secure float at shift closing - Comply with all reasonable requests made by management - Adhere to all gaming laws and regulations
- Provides friendly and efficient service to guests during check in/check out procedures. - Makes and confirms reservations and assists guests with problems or questions. - Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.). - Performs Front Desk, Call Center, and other hotel-related duties when necessary. - Keeps Hotel Services Supervisor informed of any problems. - If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner. - Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. - Maximizes resort revenues by selling reservations based on predetermined rate strategies. - Accurately enters all reservations into the computer system according to department policy and procedure. - Provides information to guests regarding local services and events. - Assists the Player Development team with all reservations and requests. - Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort. - Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures. - Remains current on all casino activities and assists guests with all inquiries. - Answers phone and assists with clerical tasks. - Ensures that rooms are clean prior to issuing keys. - Receives cash, checks, Credit cards, and comps in payment, obtaining proper approval and authorization. - Maintains an operating bank, renders bills, and issues change.- Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino. - Responsible for the control of safe deposit transactions. - Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements. - Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
General Accountabilities: - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.- Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures team provides a high level of quality service.- Answers inquiries pertaining to hotel policies and services and resolves guest complaints while supporting all customer service programs.- Supports Front Desk team members with tasks as needed.- Adheres to operational goals; works toward operational goals and monitors achievement of performance objectives. - Protects and preserves assets of the company.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.This is a Full-Time role
This position qualifies for the following:$1,500 Sign-On BonusPLUSRelocation Assistance* of 10% of base salary amount.Competitive Benefits Packages, 401K Program with a Company Match, Property Amenity Discounts (F&B outlets, Starbucks, Retail and Spa) and more! - Responsible for supervising and managing team members of the Front Desk, Gift Shop, and Bell Attendants.- Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Assists in the budget process for the department and provides recommendations; ensure compliance to departmental budget initiatives; Verifies monthly financial statements and communicates any issues to finance.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Ensures customer service standards are followed by all team members and addresses issues as they arise.- Responsible for the overall achievement of department customer service goals.- Responsible for management of daily arrivals and departures in the reservation system.- Answers inquiries pertaining to hotel policies and services; through guest emails, calls, and online inquires.- Responds to guest surveys through Medallia.- Responsible for ensuring proper billing for all guests and groups- Completes monthly gift shop inventory in compliance with SOX controls- Orders all inventory for the gift shop on a weekly basis- Orders all office supplies for the front office and gift shop.- Responsible for posting charges and settling folios for individuals and groups, if applicable.- Responsible for ensuring regulatory compliance within the area of authority and reporting potential issues to Executive Management/GM.- Maintains strict confidentiality in all departmental and company matters.
- Registers guests into the hotel in a friendly, courteous and helpful manner and completes Guest Courtesy Calls 10-15 minutes following every guest check in. - Checks guests out of the hotel; processes customer payments according to established policies and procedures. - Prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift. Also coordinates with Housekeeping and Maintenance on arriving VIP’s, special requests etc. - Arranges for guest requests to be met prior to guest arrivals (i.e. rollaway beds, ground floor, cribs, etc) and follows up on all guest requests personally to ensure hotel staff completed them to the guests’ satisfaction. - Thoroughly knowledgeable in Player’s Choice Program and delivers attentive service and recognition to all Player’s Choice members. - Enrolls guests into Player’s Choice Program and issues embossed Player’s Club cards as requested. - Assists guests with luggage storage and rooming guests as requested. - Assists maintaining, stocking and conducting inventory of the Market Place Shop – sells items to guests and customers and assists in maintaining well-stocked merchandising displays. - Complete shift checklist tasks, such as processing expected departures, pre-blocking guests, credit check and no-post report. - Responds to guest requests promptly and courteously and resolves minor guest complaints to the satisfaction of the customer; informs leadership of major problems, complaints, disturbances or unhappy guests. - Completes daily credit reports, no-post reports credit limit reports and other checklist duties. - Books guest reservations via telephone and fax. - Promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction. - Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank. - Issues, controls and releases guest safe-deposit boxes. - Thoroughly knowledgeable in Emergency Procedures.and Crisis Communications material. - Provides a professional image at all times through appearance and dress. - Follows company policies and procedures. - Delivers Guest Faxes, mail and packages as required. - Actively supports and participates in Programs. - Actively supports and participates in CTRS Programs.
- Registers guests into the hotel in a friendly, courteous and helpful manner and completes Guest Courtesy Calls 10-15 minutes following every guest check in. - Checks guests out of the hotel; processes customer payments according to established policies and procedures. - Prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift. Also coordinates with Housekeeping and Maintenance on arriving VIP’s, special requests etc. - Arranges for guest requests to be met prior to guest arrivals (i.e. rollaway beds, ground floor, cribs, etc) and follows up on all guest requests personally to ensure hotel staff completed them to the guests’ satisfaction. - Thoroughly knowledgeable in Player’s Choice Program and delivers attentive service and recognition to all Player’s Choice members. - Enrolls guests into Player’s Choice Program and issues embossed Player’s Club cards as requested. - Assists guests with luggage storage and rooming guests as requested. - Assists maintaining, stocking and conducting inventory of the Market Place Shop – sells items to guests and customers and assists in maintaining well-stocked merchandising displays. - Complete shift checklist tasks, such as processing expected departures, pre-blocking guests, credit check and no-post report. - Responds to guest requests promptly and courteously and resolves minor guest complaints to the satisfaction of the customer; informs leadership of major problems, complaints, disturbances or unhappy guests. - Completes daily credit reports, no-post reports credit limit reports and other checklist duties. - Books guest reservations via telephone and fax. - Promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase satisfaction. - Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank. - Issues, controls and releases guest safe-deposit boxes. - Thoroughly knowledgeable in Emergency Procedures.and Crisis Communications material. - Provides a professional image at all times through appearance and dress. - Follows company policies and procedures. - Delivers Guest Faxes, mail and packages as required. - Actively supports and participates in Programs. - Actively supports and participates in CTRS Programs.
- Receives soiled linen by bag, cart or chute from floors. Sorts all articles; inspects all laundry and linens and records all damaged or stained items. - Assists in the removal of soiled linen from vacant guest rooms, as well as from housekeeper carts on the guest floors and brings them to the laundry facility. - Operates washers and dryers properly according to the recommended capacity and other guidelines established for the existing equipment. Ensures necessary chemicals are added in the correct quantities at the proper times during the cycles. - Informs Housekeeping Manager or Lead on duty of any malfunctioning equipment. - Folds and stores clean linens. - Assists in completing regular linen and terry inventories. - Assists in re-stocking maid carts and maid closets with fresh linen. - Cleans work area and dryer vents as required. - Reports all Lost & Found items to Housekeeping Manager or Lead on duty. - Responds quickly and courteously to guest requests. - Thoroughly familiar with all related HAZCOM information, MSDS for any chemicals in use, and Blood Borne Pathogen prevention and response. Follows all Safety handling procedures and is fully responsible for the knowledge and compliance of all Emergency Procedures. - Will be cross-trained to assist with Guest Room Cleaning or Public Area Cleaning. - Actively participates in all hotel meetings, training, programs and events as requested.. - Follows all company and department policies, procedures and standards.. - Presents a professional image at all times through appearance and behavior.
- Responsible for the smooth operation of the Hotel Services department and its team members on an assigned shift. - Responsible for Hotel Services Representatives and Bell Representatives on assigned shift.- Informs management of the status of operations on a daily basis.- Directly supervises the Call Center, Front Desk, Bellman, and RV Park areas. - Assists Assistant Hotel Services Supervisors in counseling, training, evaluating and daily operations of the call center & front desk area.- Performs Hotel Services, and other hotel related duties when necessary.- Keeps Hotel Services Supervisor informed of any problems.- Employees who work grave shift must perform Night Audit duties and complete and Flash Report in a correct and timely manner. - To maximize resort revenues by selling reservations based on predetermined rate strategies.- To accurately enter all reservations into the computer system based on set policy and procedure.- To assist the Hotel Services Supervisors with performing all the duties associated with the resort's Call Center, Front Desk, Bellmen, and RV Park areas. These duties include, but not limited to, group block management, the entering of room listings, inventory control, coordination of casino reservations, disciplining, training, and evaluating of Hotel Services team members and maintaining a professional relationship with all departments associated with the property.- Assists with tracking of group, convention, and corporate pickup as well as player tracking.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Manager or a member of management.
- Cleans all areas of the Hotel Lobby, connector, break room, front drive, porte-cochere, public and employee restrooms, back offices, and smoke shack. - Replenishes supplies such as toilet paper, facial tissue, ashtrays, trash bags, and any cups and coffee condiments. - Assists guests with directions to the pavilion and surrounding outlets. - Moves furniture, washes windows, and vacuums carpet. - Cleans rugs, carpets, upholstered furniture, and draperies. - Dusts furniture. Washes walls, ceilings and woodwork. - Cleans windowsills and door panels. - Empties wastebaskets and empties and cleans ashtrays. - Transports waste and trash to disposal area.- Replenishes any necessary supplies. - Dusts, sweeps, and mops stairwells. - Cleans Hotel entrance (both front and back), wipes counters, high dusts, cleans glass doors, etc. - Responsible for obtaining necessary cleaning supplies for departments, fellow employees, and customers as requested. - Cleans employee areas (i.e., break room, back offices, and locker room) throughout the day: dusts and mops floor, washes and dries towels, picks up trash and stocks dispensers. - Responds to calls for Housekeeping problems: broken glass, spills, toilet backups, etc. - Shampoos carpets, scrubs steps, and strips and waxes floors. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Conduct daily pre-shift meetings - Prepare and communicate daily shift reports.- Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to hotel leadership.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Provides direction for Hotel supervisory staff on assigned shift.- Assists with posting charges, and settling of folios for individuals and groups, if applicable, on assigned shift.- Addresses and manages complaints, grievances or concerns from team members on assigned shift.- Answers inquiries pertaining to hotel policies and services, and resolve guests’ challenges while supporting all customer service programs on assigned shift.- Assists Hotel Manager in overseeing Hotel Operations to include though not limited to: Front Desk, Housekeeping, Bell Service, and Reservations.- Direct Housekeeping Supervisors and team members to ensure a high standard of cleanliness in all public areas and hotel guest rooms.- Ensure offices, guest rooms, and other specified areas are kept in a clean and orderly condition.- Tour facility checking hotel rooms, convention space, public areas, front and back of house to evaluating the performances of the hotel team member.- Assists in inspection of projects after completion for satisfactory results.- Assists in maintaining all master and direct bill accounts.- Assists with management of daily arrivals and departures in reservation system on assigned shift.- Makes recommendations pertaining to hotel policies and services, and resolve guests’ challenges while supporting all customer service programs.- Responsible for maintaining maximized occupancy and revenue for Hotel operations. - Makes recommendations for financial activities of Hotel such as setting room rates and policies/procedures.- Order supplies, ensuring all par levels are maintained for the hotel team.- Develop and maintain a safety program for all hotel team members.- Train all hotel team members in OSHA standards and regulations and documentation.- Maintains strict confidentiality in all departmental and company matters.- All other duties as assigned- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Provides recommendation for employee performance (disciplining, coaching, and counseling).
- Responsible for supervising day to day operations and managing staff for the Hotel; functions as a strategic leader of the hotel with responsibility for all aspects of the operation. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of departmental customer service goals. - Maintains all master and direct bill accounts and coordinates with Accounting staff to ensure correct billing. - Makes recommendations pertaining to hotel policies and services, and resolves guest complaints while supporting all customer service programs. - Responsible for maintaining maximized occupancy and revenue for Hotel operations. - Makes recommendations for financial activities of Hotel such as setting room rates and policies/procedures. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM. - Maintains strict confidentiality in all departmental and company matters.
- Schedule: 3:15p-11:15p, weekends and holidays required- Responsible for providing guidance and daily supervision to staff for in any department in the Hotel including Housekeeping, Front Desk, and Call Center - Supports and administers operational goals and monitors achievement of performance and profit objectives.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Adheres to scheduling with attention to guest satisfaction; coordinates any scheduling concerns with manager.- Responsible for supporting compliance to departmental budgets.- Ensures hotel quality and productivity standards are being met in all areas.- Thorough knowledge of guest loyalty program, to include registration procedure; delivers attentive service and recognition to all members.- Prepares for group arrivals and departures and VIP arrivals. - Arranges for guest requests to be met prior to guest arrivals (i.e. rollaway beds, ground floor, cribs, etc.) and follows up on all guest requests personally to ensure hotel staff completed them to guest satisfaction.- Ensures completion of checklist tasks on all shifts. - Provides objective documentation of department employees’ performance for recognition/reward or counseling; assists manager in identifying issues related to employee performance for corrective action.- Informed of all guest functions, events, tournaments, concerts and activities at HCCTR.- Coordinates and/or facilitates training new personnel in all departmental procedures and standards. - Assists in maintenance of cost control initiatives by ensuring that employees have sufficient supplies. Monitors par levels and issues replacements before shortages interferes with production, quality or guest satisfaction. Assists manager with ordering and supply inventory.- Reports needed repairs and/or equipment malfunctions to maintenance or appropriate vendor and follows through to ensure repairs are completed in a timely manner.- Communicates effectively with all departments to ensure operation runs effectively and efficiently.- Responds quickly and courteously to guest requests; follows up to ensure guest satisfaction.- Follows all company/department policies and procedures & SOP’s and communicates them effectively to the staff members.- Completes daily tasks in designated areas as scheduled; follows all policy and procedure for designated position.- Thoroughly trained in Emergency Procedures and Crisis Communications material. May be required to assist in the training of staff on same and ensures manuals, handbooks and other materials are maintained and up to date.- Thoroughly familiar with all related HAZCOM information, MSDS for any chemicals in use, Blood Borne Pathogen prevention and response. Follows all Safety handling procedures. Assists in training and monitoring safe usage and adherence to proper procedures.- Presents a professional image at all times through appearance and behavior.- Maintains strict confidentiality in all departmental and company matters.- Manages work procedures and expedites workflow.
- Cleans and services the guest rooms in a timely and organized manner according to hotel standards. Self-inspects and double-checks! - Notifies supervisor or Guest Reception Desk as appropriate when service is complete so that rooms may be sold and occupied. - Reports any rooms unable to be serviced within established time standards to supervisor. - Reports needs repairs, non-functioning or missing equipment or room items to supervisor or others as instructed by departmental standards. - Maintains linen carts and/or closets in a neat, clean and orderly manner in accordance with departmental standards. Maintains Par Levels of supplies in assigned area; reports needs to supervisor before critical shortages occur. - Maintains security of equipment, keys and supplies at all time. - Reports lost and found items immediately to Housekeeping Manager - Maintains a productivity level not to exceed 30 minutes per room serviced - Follows any procedures for team cleaning or self-inspection programs in place- Responds quickly and courteously to guest requests. - Follows all company/department policies and procedures, Standard Operating Procedures. - Thoroughly familiar with all related HAZCOM information and Emergency Procedures; MSDS for any chemicals in use, Blood Borne Pathogen prevention and response. Follows all Safety handling procedures. - Presents a professional image at all times through appearance and behavior. - Actively participates in all hotel meetings, training, task forces, programs, etc. - Protect and preserve assets of the HCCTR
- Prompt handling of all incoming and outgoing calls in a courteous and efficient manner - Handle guest complaints and take appropriate action to resolve - inform management when guests are dissatisfied or experiencing a problem and offer resolution - Conduct guest call-backs to ensure satisfaction - Handle all requests for hotel room reservations via telephone, mailed correspondence, rooming lists, and in-house requests - Must be effective in sales and up selling - Perform entry of hotel reservation information into property management system - Follow all accounting procedures according to guidelines to ensure proper revenues and payments on accounts are received and credited - Dispatch delivery, security, banquets, engineering, housekeeping, and others to responsible departments - Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying. - Responsible for accurately sorting all incoming mail to ensure timely arrival to appropriate person. - Update casino telephone directory as needed - Assist guest by directing them to appropriate areas and contact department for guest needs - Route emergency calls appropriately - Responsible for keeping message lights in rooms coordinated with actual messages and wake up calls - Ensure receipt of wake up call at requested time - Take amenity calls and hospitality orders and dispatch to kitchen/f&b team - Handle all after hour spa reservations - Maintain up-to-date information of all hotel and casino events to ensure guests will receive accurate and prompt information when requested - Help departments with special projects as assigned. - Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner. - Comply with all reasonable requests made by management - Adhere to all gaming laws and regulations
- Provides leadership and direction for all hotel team members to ensure the highest level of customer service. - Handles guest concerns and complaints; ensures guest comfort and satisfaction.- Trains new team members and provides recurrent training for existing team members. - Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions. - Controls room inventory, cashier transactions, and department coordination on a daily basis. - Maintains adequate supplies and inventory of all necessary items for hotel operations. - Prepares schedules to staff Front Desk, Wardrobe, and Housekeeping, accommodating business demands. - Attends staff meetings and passes on any pertinent information to team members.- Conducts pre-shift meetings to discuss any new issues, events, policies, or problems. - Promotes a positive environment to achieve job satisfaction for all team members. - Takes appropriate steps to maintain Hotel security and safety. - Posts room occupancy records.- Checks and counts linens and supplies. - Receives deliveries and counts inventory of all items. - Reports needed maintenance.- Records inspection results and notifies team members of inadequacies. - Runs the daily Credit authorization reports, and follows up on any discrepancies. - Assigns daily batch numbers and prepares a batch log. - Prepares daily telephone statistical reports. - Adjusts group allocations in reservation system as required.- Maintains attendance and payroll reports. - Promotes future sales through contact with guests. - Tracks daily and monthly merchandise sales. - Monitors and controls inventory level of uniforms for each department. - Reviews uniforms for each position, places orders, and tracks the distribution and receipt of uniforms. - Keeps constant contact with departments as to uniform needs and/or any changes which may be required. - Completes inventory monthly, charging departments as required from stock distribution.- Works with other supervisors on establishing and drafting training manuals, customer service programs, and policies and procedures for all tasks performed. - Handles groups, junket transactions, and check-ins in a timely manner. - Coordinates with other departments as needed. - Provides positive communication and uses Hilton CARE Culture skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Hollywood Casino Kansas Speedway is currently looking for an EVS Attendant to join the team. ESSENTiAL DUTiES AND RESPONSiBiLiTiES - Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members. - Perform all duties to department standard and/or as directed by leadership. - Perform more detailed cleaning as required or assigned. - Move, rearrange and clean furniture. - Clean any bio hazardous materials when it occurs. - Remove trash from the trash container and place into the dumpster. - Familiar with the proper use of cleaning chemicals and equipment. - Stock and supply all service areas with appropriate cleaning supplies. - Assist all departments by responding to EVS calls. - Attend all departmental and company training programs or meetings as directed. - Complete daily work assignments and responsibilities. - Use two-way radios and maintain professional radio etiquette at all times. - Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements. - Perform other job related and compatible duties as assigned.
The Housekeeper has overall responsibility for cleaning guest rooms and/or suites in a timely and thorough manner to ensure guest satisfaction. Essential Functions - Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing batHRooms, removing trash etc. - Notify team leader when service is complete so rooms may be sold or occupied - Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping - Report, turn in, and/or log all lost and found items according to established procedures - Comply with all health and safety standards - Attend regular meetings as scheduled - Other job-related duties as assigned
The Housekeeper has overall responsibility for cleaning guest rooms and/or suites in a timely and thorough manner to ensure guest satisfaction. Essential Functions - Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing batHRooms, removing trash etc. - Notify team leader when service is complete so rooms may be sold or occupied - Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping - Report, turn in, and/or log all lost and found items according to established procedures - Comply with all health and safety standards - Attend regular meetings as scheduled - Other job-related duties as assigned
As a Housekeeper, you will: Shift: DAY: 9:00am--5:30pmWage: $16.00/hr $17.00/hr after 30 days (self inspect) - Clean hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel- Maintain and clean all equipment used throughout the course of a shift- Maintain proper documentation of tasks completed during shift- Assist the House Person with department projects and report safety hazards and maintenance deficiences as needed- 18 years of age are older.
As a Guest Room Attendant, you will:Shift: 9:00AM - 5:30PM Pay: $16.00 per hour ($17.00 after 45 day evaluation) * additonal pay incentives offered.- Clean hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel- Maintain and clean all equipment used throughout the course of a shift- Maintain proper documentation of tasks completed during shift- Assist the House Person with department projects and report safety hazards and maintenance deficiences as neededPhysical Demands - This position will require you to be standing during the duration of your shift. In this role, you can expect to use your hands, crouch, kneel, and be physically active throughout your shift. Our hotel team must be able to lift and/or move up to 40 pounds.
