- Providing assistance with the following areas; Advertising, Property Marketing and Promotions.- Working directly with the Director of Marketing on all coordination for internal advertising including direct mail designs, posters, collateral, etc.- Responsible for the routing of approvals for all Advertising, Promotions and Events collateral.- Responsible for the placement and upkeep of internal advertising displays.- Responsible for the setting up of offers within the VLT systems for promotional drawings and giveaways.- Writing rules and regulations for promotions and events and submits to the State for approvals.- Assisting in conception of Promotions.- Coordinating all Bus Marketing property visits, including scheduling, greeting the bus, billing, some sales and bus analysis.- Ability to promptly and accurately follow instructions given by Supervisor, Manager, or Director.- Processing purchase orders and check requests for the Marketing Department.- Managing Entertainment acts, contracts and scheduling.- Maintain compliance with policies and procedures.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
The marketing coordinator assists and supports the Marketing Department with promotions and events at client locations by performing various duties to support customers’ visits and/or events. ESSENTIAL RESPONSIBILITIES - Notifies winners via e-mail and phone and coordinates prize awards- Assist with planning and preparation of promotions and advertising materials- Documents patron participation including names, phone numbers and e-mail addresses- Assists with the set up and display of advertising items- Assists as needed at special events- Works closely with the entire PSG team to drive results and assist in many key areas: ordering and tracking of promotional items, submission and payment of invoices, inputting of data into support programs, and the tracking and filing of agreements & contracts - Works closely with Director of Marketing, Director of Operations and VP of Marketing to support Account Managers and Sales personnel with their marketing and promotional needs in the field- Light clerical work to include but not limited to; envelope stuffing, filing, faxing, and copying- Work in conjunction with other departments on an as needed basis
- Responsible for directing the overall operations and staff of the omnichannel loyalty and player development department. - Develops, implements and manages operational goals and monitors achievements of performance and revenue goals as it relates to the mychoice loyalty program and all associated channels: Casino, Social Gaming, iGaming and Playbook.- Assist with developing and executing the omnichannel loyalty marketing strategic plans to optimize acquisition, retention, revenue growth, penetration rates and market share.- Partners with the acquisition and corporate marketing teams to identify events and promotions to cross promote property, Sports Wagering and iGaming VIP guests.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Responsible for directing the overall operations and staff of the omnichannel loyalty and marketing department. - Develops and implements a bonus system that provides acceptable incentives aligned to revenue and profitability objectives incorporating all channels and utilizing a 360 view of the customer.- Develops, implements and manages operational goals and monitors achievements of performance and revenue goals as it relates to the mychoice loyalty program and all associated channels: Casino, Social Gaming, iGaming and Playbook.- Develops and executes the omni channel loyalty marketing strategic plans to optimize acquisition, retention, revenue growth, penetration rates and market share.- Partners with the acquisition and corporate marketing teams to identify events and promotions for inclusion of iGaming VIP guests.- Conducts market research, analyzes gaming industry trends & utilizes local market dynamics as a basis for visioning and designing all programs.- Responsible for supervising and managing staff in the following areas of the Marketing Department: player development, promotions, special events, etc).- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs- Enhance guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.- Creates strategic plans and calendar for VIP promotions and host goals. Manages oversight of media used to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies.SUPERVISORY RESPONSIBILITIES This job will have supervisory responsibilities.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regard to performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. - Manages work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling).
- Communicates with multiple departments and external guests regarding, including but not limited to, guests with bad addresses, rating issues and/or duplicate accounts. - Manages the direct mail calendar with the direct mail teams to ensure appropriate timetable to meet business objectives. - Manages all direct marketing efforts including but not limited to, list pulls, selection criteria, database integrity and NCOA maintenance. - Manages the direct marketing expenses while adhering to operating budgets - Oversees the Marketing Systems/Database Marketing initiatives and all related functions - Provide support and input into all marketing and operational projects related to direct marketing - Manages adhoc customer database testing to ensure accurate data - Develops relationships with property department heads to provide and receive feedback regarding database trends and suitable direct mail offers to players - Develops coordinates and implements all aspects of database marketing - Creates proformas for select marketing promotional programs for analysis purposes - Manages external vendors to coordinate the development of creative and printing/production - Manages website updates and the email “blast” initiatives - Promotes positive public relations internally and externally - Monitoring all public relations activities and working close with the all managers to ensure consistent and effective media relations and community awareness. - Meet with departmental directors and managers as necessary. - Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Responsible for promotional and directional sign placement to ensure promotions and special events are well advertised - Knowledgeable and supportive of all marketing and property initiatives - Responsible for set up and tear down of all promotion and special event props, décor etc. - Organizes and executes the regularly scheduled entertainment acts for all performances on property - Assists in the planning and execution of promotions and special events - Monitor calendar for promotions at the property following the strategy of the promotions department. - Manages oversight of all media used to communicate current and upcoming promotional efforts for the guest, team members and regulatory agencies. - Coordinate and track, as needed, groups responding to special events and promotions - Engage and greet guests on the casino floor using superior guest service - Utilize player tracking systems to evaluate guests’ play and make comping decisions in accordance with reinvestment guidelines provided by management. Comps will include but not be limited to food, free play etc. - Tele-market to Hollywood Gaming guests to incent visitation to the property - Communicate regularly with Casino Host team to better service high value guests - Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used. - Assists all marketing departments as needed, including acting as an ambassador to the property and servicing high value guests.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Responsible for promotional and directional sign placement to ensure promotions and special events are well advertised - Knowledgeable and supportive of all marketing and property initiatives - Responsible for set up and tear down of all promotion and special event props, décor etc. - Organizes and executes the regularly scheduled entertainment acts for all performances on property - Assists in the planning and execution of promotions and special events - Monitor calendar for promotions at the property following the strategy of the promotions department. - Manages oversight of all media used to communicate current and upcoming promotional efforts for the guest, team members and regulatory agencies. - Coordinate and track, as needed, groups responding to special events and promotions - Engage and greet guests on the casino floor using superior guest service - Utilize player tracking systems to evaluate guests’ play and make comping decisions in accordance with reinvestment guidelines provided by management. Comps will include but not be limited to food, free play etc. - Tele-market to Hollywood Gaming guests to incent visitation to the property - Communicate regularly with Casino Host team to better service high value guests - Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used. - Assists all marketing departments as needed, including acting as an ambassador to the property and servicing high value guests.
- Responsible for supporting omnichannel app activations, casino promotions and events.- Assists and supports the Marketing Department with generating App activations for Barstool, PENNPlay, iGaming and social gaming, casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.- Responsible for maintaining up-to-date information for all digital initiatives, promotions and app features, benefits and details of casino events to ensure guests will receive accurate and prompt information when requested.- Answers phone calls and proactively assists customers (internal and external) with their concerns - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Accurately completes paperwork referring to lost or stolen patron articles.- Performs light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.
- Responsible for supporting omnichannel app activations, casino promotions and events.- Assists and supports the Marketing Department with generating App activations for Barstool, PENNPlay, iGaming and social gaming, casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.- Responsible for maintaining up-to-date information for all digital initiatives, promotions and app features, benefits and details of casino events to ensure guests will receive accurate and prompt information when requested.- Answers phone calls and proactively assists customers (internal and external) with their concerns - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Accurately completes paperwork referring to lost or stolen patron articles.- Performs light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.
- Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events including working the events.- Answers calls and proactively assists customers (internal and external) with their concerns. Resolves guest opportunities, conflicts or complaints on behalf of the company in a fair and equitable manner. - Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs while always exhibiting a friendly, helpful and courteous manner with our guests.- Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.- Work in conjunction with other departments to facilitate/ plan casino events and promotions.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Adheres to all company, state, and regulatory policies and procedures.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Proactively seeks out new business on the casino floor, soliciting enrollment in the loyalty program.- Maintain the confidentiality of player information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Maintain professional representation on behalf of the company at internal and external events as needed.- Plan and execute monthly displays and decorations necessary for events and promotions.- Accurately complete Rules and Regulations sheet for the state gaming control board submittals for promotions/ tournaments.- Research and contact vendors for special needs as needed.- Determine equipment needed for promotional activities and coordinate all details for the equipment.- Anticipate guests needs and respond with a sense of urgency and communicate with management if the need arises.- Ability to work well under pressure, multitask, and demonstrate ethical and cooperative behavior.- Performs all other related and compatible duties as assigned.- Follow all cleaning, sanitation and PPE position specific guidelines.
- Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events- Answers phone calls and proactively assists customers (internal and external) with their concerns- Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons- Accurately completes paperwork referring to lost or stolen patron articles- Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying- Assists guests by directing them to appropriate areas and contact department for guest needs- Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program- Work in conjunction with other departments on an as needed basis- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs- Adheres to all company, state, and regulatory policies and procedures- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
- Assists and supports the Marketing Department with the set-up execution and follow-up of casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events. - Responsible for attending the Marketing Center, Box Office and Event Center counters as needed. This may include but not limited to handling cash and Guest Comps.- Assists all customers (internal and external) with their concerns. - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Accurately completes paperwork supporting promotions and bus. - Light clerical work to include but not limited to; using promotional software, envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Explains promotions and provides accurate and up to date information about the casino, hotel, and food and beverage outlets to guests.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.- Work in conjunction with other departments on an as needed basis.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Adheres to all company, state, and regulatory policies and procedures.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
The following and other duties may be assigned as necessary: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Advertising: - Coordinate marketing support services to include advertising, public relations, and internal departments. - Supports the development of press releases and media correspondence in relation to marketing programs or property advertising. Promotions: - Organizes and executes the regularly scheduled entertainment acts for all performances on property. Monitors calendar for promotions at the property following the strategy of the promotions department. Manages oversight of media used to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies. Social Media: - Organizes and coordinates the marketing efforts for all communication efforts for the company in the social media sphere, with a consistent and appropriate voice. Monitors social media and web for opportunities to engage in active and relevant conversations about the property. Supports the property brand on social media as directed by management. Special Events: - Coordinate and track, as needed, groups responding to special and ViP party events. Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used.
MAJOR JOB DUTIES: Duties include, but are not limited to the following: · Massage guests using normally accepted techniques and rubbing compounds.· Assist in monitoring exercise equipment, surrounding spa and pool area to ensure that the facility is used properly; attends to safety and cleanliness of the area.· Assist in greeting guests and offers instruction and assistance with exercise equipment, tanning booths and pool facilities, locker rooms and spa services.· Follow all prescribed safety procedures; immediately notifies security and supervisor of accidents and potential safety hazards.· Maintain adequate supply of towels and sundry items; monitors inventory levels and notifies manager when ordering is necessary.· Follow handbook guidelines in regards to proper usage of all spa equipment.· Follow all department guidelines in regards to procedures, treatment protocol and sexual misconduct policy to ensure the highest standards of professionalism and guest satisfaction.· Must provide courteous and friendly service to all guests and staff.· Perform related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection and game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience.- Ensures payouts are made quickly and accurately.- Fills and credits tables by verification of cheques.- Opens and closes tables according to established guidelines and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.*Full bonus payout based on performance and attendance.
Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions – Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)- Non-Accrued Additional Time Off – After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the grant date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants.- Discounted bus tickets - Hot meal served by the Leadership team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunitiesResponsibilities include: - This position is a full time, 40 hour work week Monday through Friday. No weekend shfits.- Must perform all warehouse responsibilities as outlined below in addition to any special task specific duties as assigned.- Adhere to guest service requirement listed above.- Perform warehouse tasks as directed.- Assist in counts and weight checks, maintains stock levels.- Stocks items in designated area, and rotate stock first in, first out.- Performs merchandise inspection.- Verifies vendor documentation to merchandise and Purchase Order.- Distributes merchandise to the appropriate outlets.- Perform miscellaneous duties as assigned.- Perform task of driving company truck to and from offsite warehouse.
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere. - Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage. - Performs cleaning and maintenance tasks such as cleaning tables, taking dishes to the kitchen, stocking beer, wine and ice as needed. - Takes out garbage as necessary. - Changes kegs, beer tanks, CO2 tanks, and pop for pop guns as needed. - Maintains the cleanliness and organization of all bar service areas. - Brings bar and grill glasses back from dishwashing/warewash support. - Takes empty kegs to Purchasing or warehouse location. - Responsible to clean all areas in bar. - Performs other job-related duties as assigned.
- Providing personalized service and uses guest name- Resolving service problems according to guidelines- Serving as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promoting casino events and programs - Providing fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Monitoring guest consumption of alcohol and intervenes as needed according to guidelines- Taking drink orders, communicating with bartender, assisting in the preparation of drinks and presenting drinks to guests- Handling money according to procedure - Working well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor - Maintaining clean and stocked workstation- Required to check identification of guests who appear under the age of thirty years old
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.- Promotes events and programs.- Provides personalized service and uses guest name.- Resolves service problems according to guidelines.- Providing fast (20 minute or less round time), friendly, professional beverage service to guests; carries full trays on every round.- Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required.- Taking drink orders, communicating with bartender, assisting in the preparation of drinks and presenting drinks to guests.- Providing service of complimentary beverages including soda, coffee and water.- Handling money according to procedure.- Operating a cash register/POS System, ringing proper amount into the register and giving the guest the correct change; accounting for all cash and charge sales according to established procedures; maintaining integrity of all financial controls and responsibilities.- Maintains a clean and stocked workstation in accordance with established health and safety guidelines.- Knowing and promoting current events and programs and can give guests directions to all area.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere at the Pool, bar or in the casino area. - Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage. - Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage. - Reads kitchen prep tickets and identify food items in a prompt manner. - Gathers food items and properly bag or plate items and supply necessary utensils and condiments to Guests based off of quantity of items. - Delivers or “runs” food to appropriate VIP sections or pool areas once order has been prepared by kitchen. - Knows what each menu item looks like when prepared and able to identify and correct missing or incomplete items. - Ensures food orders are handled carefully and delivered in a prompt manner. - Assists the server wherever needed. Places order with server, inspects order for quality. - Demonstrates power to solve guest problems by assisting the guest and alerting the supervisor of any complaints. Maintains complete knowledge on all in house services and functions. - Responsible for overall cleanliness of the kitchen expedition area. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Keeps work area clean and free of safety hazards, debris and litter. - Perform all job duties in a safe and responsible manner. - Maintains strict confidentiality in all departmental and company matters.
- Examines vehicle and discusses with Lead Motor Pool Mechanic the extent of damage or malfunction.- Plans work procedure.- Raises vehicle, with hydraulic jack or hoist, to gain access to mechanical units bolted to underside of vehicle.- Removes unit such as engine, transmission, or differential.- Disassembles unit and inspects parts for wear.- Repairs or replaces parts such as pistons, rods, gears, valves, and bearings.- Overhauls or replaces carburetors, blowers, generators, distributors, starters, and pumps.- Rebuilds parts such as crankshafts and cylinder blocks.- Rewires ignition system, lights, and instrument panel.- Relines and adjusts brakes, aligns front end, repairs or replaces shock absorbers, and solders leaks in radiator.- Mends damaged body and fenders by hammering out or filling in dents and welding broken parts.- Replaces and adjusts headlights, and installs and repairs accessories such as radios, heaters, mirrors, and windshield wipers.- Makes necessary repairs to tires of all sizes, balancing and patching required.- Operates company vehicle(s) transporting to servicing or to retrieve parts at local dealershipe/parts stores. (Valid drivers license required.)
