- Provides friendly and efficient service to guests during check in/check out procedures. - Makes and confirms reservations and assists guests with problems or questions. - Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.). - Performs Front Desk, Call Center, and other Hotel-related duties when necessary. - Keeps supervisor informed of any problems. - If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner. - Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. - Maximizes resort revenues by selling reservations based on predetermined rate strategies. - Accurately enters all reservations into the computer system according to departmental policy and procedure. - Provides information to guests regarding local services and events. - Assists the Player Development team with all reservations and requests.- Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort. - Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures. - Remains current on all casino activities and assists guests with all inquiries. - Answers phone and assists with clerical tasks.- Ensures that rooms are clean prior to issuing keys.- Receives cash, checks, Credit cards, and comps in payment, obtaining proper approval and authorization. - Maintains an operating bank, renders bills, and issues change. - Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino. - Responsible for the control of safe deposit transactions. - Works closely with the Executive Hosts to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed-upon arrangements. - Empowered to ensure guests’ problems/concerns are resolved in a prompt, courteous, and efficient manner. - Takes appropriate steps to maintain Hotel security and safety. - Handles PBX switchboard as directed. - Provides positive communication and uses Hilton CARE Culture skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Maintains strict confidentiality in all company matters.
- Adheres to departmental and property policies and procedures regarding guest service standards.- Specializes in cutting hair according to latest style, period, or character portrayal, following instructions of customer.- Suggests coiffure according to physical features of customer and current styles or determines hairstyle based on customer preferences.- Ensures that shop is clean and stocked at all times.- Assists other areas of the barber shop as needed.- Keeps current on all required certifications and stays up-to-date with the latest techniques and types of hair services related to position.- Operates cash register and handles money as needed.- Answers phones and schedules appointments.- Facilitates retail sales, including customer assistance and follow-up.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Come Join Our Award Winning Culinary Team! Let's Get Cookin'! - Prepare and cook food products according to standard recipe - For either Casual Dining, Sports Bar, Team Member Dining Room, Banquets, Outdoor Events, Racing concession or Steakhouse.- Prepare, plate, and present food products of various cooking methods in order to assist in reaching guest satisfaction, workforce strength, profitability, and compliance goals. - Report to Sous Chef at start of shift to receive instructions as daily specials or menu changes. - Communicates station needs, waste, and discrepancies with sous chef. - As directed by sous chef, prepare and present menu items according to recipe specification and presentation expectations. - Assist in other areas of kitchen as directed by Sous Chef. - Interact with guests and coworkers in a professional, courteous manner. - Set-up & maintain a clean and sanitary work area at all times.
- Prepare all food items according to standard recipes and menus to ensure consistency and quality of product to guests. - Prep, cook and plate all food for the outlet.- Perform all assigned prep work and replenish/restock work station with supplies. - Maintain working knowledge of kitchen equipment including a broiler, steamer, grill, fryer, etc. - Communicates as needed with Lead Cook and Sous Chefs.- Maintains strict confidentiality in all company matters.
- Chance to learn in multiple food outlets! - Reports to Sous Chef at start of shift to receive instruction as to daily specials and menu changes.- Prepares recipe per standardized recipes and production sheets.- Prepares plate menu items, as ordered, per specifications on hot food production line with strict attention to detail, speed, and accuracy. - Assists in other areas of kitchen as instructed by Sous Chef.- At completion of service, puts all perishable foods in covered containers and refrigerates.- Cleans station and reports to Sous Chef for closing instructions.- Completes daily tasks within the department or work unit.
Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- Ask if you qualify for relocation! - $2,000 Retention bonus offered for all newly hired hourly positions - Apply, Interview, and Start before July 31, 2023 and get $250 on your first check! Additional $750 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer applicants that are hirednow through July 31, 2023. - Discounted bus tickets - Non-Accrued Additional Time Off – Apply, Interview, and Start before July 31, 2023 and start with 80 hours for FT, and 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the date of hire/grant date) - Hot meal served by the Leadership team once a month - 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include: - Responsible for learning and being familiar with all of Ameristar Casino Resort and Spa’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates with and communicates orders to dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.- Attends company training programs as scheduled.- Completes opening, closing, and other side duties as assigned by the supervisors.- Communicates as needed with Lead Cook and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
Come Join Our Award Winning Culinary Team! Let's Get Cookin'! - Prepare and cook food products according to standard recipe - For either Casual Dining, Sports Bar, Team Member Dining Room, Banquets, Outdoor Events, Racing concession or Steakhouse.- Prepare, plate, and present food products of various cooking methods in order to assist in reaching guest satisfaction, workforce strength, profitability, and compliance goals. - Report to Sous Chef at start of shift to receive instructions as daily specials or menu changes. - Communicates station needs, waste, and discrepancies with sous chef. - As directed by sous chef, prepare and present menu items according to recipe specification and presentation expectations. - Assist in other areas of kitchen as directed by Sous Chef. - Interact with guests and coworkers in a professional, courteous manner. - Set-up & maintain a clean and sanitary work area at all times.
- Responsible for learning and being familiar with the facility’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates with and communicates orders to dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.- Attends company training programs as scheduled.- Completes opening, closing, and other side duties as assigned by the supervisors.- Communicates as needed with Lead Cook and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.- Maintains strict confidentiality in all company matters.
Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- Ask if you qualify for relocation! - $2,000 Retention bonus offered for all newly hired hourly positions - Apply, Interview, and Start before July 31, 2023 and get $250 on your first check! Additional $750 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer applicants that are hirednow through July 31, 2023. - Discounted bus tickets - Non-Accrued Additional Time Off – Apply, Interview, and Start before July 31, 2023 and start with 80 hours for FT, and 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the date of hire/grant date) - Hot meal served by the Leadership team once a month - 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include:- Responsible for learning and being familiar with all of Ameristar Casino Resort and Spa’s room outlets, and for being able to answer general questions regarding the property. - Reads food orders from computer printouts, and prepares food items, according to established menu plans. - Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests. - Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving. - Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. - Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines. - Coordinates with and communicates orders to dining room staff. - Prepares all food items accurately in a timely manner. - Completes all assigned prep items as written on prep sheet. - Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner. - Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment. - Attends company training programs as scheduled. - Completes opening, closing, and other side duties as assigned by the supervisors. - Communicates as needed with Lead Cook and Sous Chefs. - Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
The ideal candidate will be a person who thrives in a fast paced kitchen and produces quality food offerings for our guests. Your daily responsibilities include: Promoting and maintaining all steps of the Red Carpet Customer Service program with each guest and cast member. Preparing meats, vegetables, soups, sauces and other food items as indicated by production sheets. Reporting to Sous Chef at start of shift to receive instructions as daily specials or menu changes. Reporting spoilage and item discrepancies to supervisor immediately. Assisting in other areas of kitchen as directed by Sous Chef. Maintaining clean and sanitary work area at all times. Other duties as assigned.
General Accountabilities: - Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests. - Execution of all food production as determined by the Sous Chef through production sheets. - Practices a “clean as you go” work ethic and utilizes proper food handling techniques (i.e., wearing plastic gloves and proper uniform, including hat and clean kitchen towels). - Creates a positive guest employee experience. Smiles and is helpful and friendly. - Knowledge of cooking techniques such as cutting, dicing, baking, roasting, braising, grilling, and a high level of skillet/sauté work. - Knowledge of all kitchen equipment, including but not limited to adjusting thermostat controls to regulate the temperature of ovens, broilers, grills, roasters, and steam kettles. - Ensuring the preparation station and the kitchen are set up and stocked. - Reads food orders from computer printouts, and prepares food items, according to established menu plans. - Communicates as needed with Lead Cook and Sous Chefs.
- Manage and monitor inventory levels and balance the kiosks for a specific shift. - Receive checks and complete deposits manually or electronically to outside banking institution. - Execute requirements for verification and transfer of drops from the soft count room. - Receive and process unclaimed jackpots in accordance with iCS, State, and Federal requirements. - Receive and account for all inventory items. - Review inventory items received for accuracy and completeness. - Communicate status of fluctuating cash levels to appropriate management. - May function as a Player Services Cage Cashier as necessary. However, may not function as both a Main Bank Cashier and a Player Services Cage Cashier within a single gaming day.
- Manage and monitor inventory levels and balance the kiosks for a specific shift. - Receive checks and complete deposits manually or electronically to outside banking institution. - Execute requirements for verification and transfer of drops from the soft count room. - Receive and process unclaimed jackpots in accordance with iCS, State, and Federal requirements. - Receive and account for all inventory items. - Review inventory items received for accuracy and completeness. - Communicate status of fluctuating cash levels to appropriate management. - May function as a Player Services Cage Cashier as necessary. However, may not function as both a Main Bank Cashier and a Player Services Cage Cashier within a single gaming day.
- Your daily responsibilities include: - Responsible for accurate accountability of the cashier department activity - Performing in a pleasant, efficient, an honest manner at all times - Will also be responsible for accurately completing and updating electronic MTL/MIL - Accurately process all assigned activity; assisting with front line cashier doubles including by not limited to large cash out transactions and verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed. - This position must be able to perform all Cashier level I and II duties as needed - Understanding department objectives, standards, and guidelines - Knowledgeable of casino policies for all cashier areas - Maintaining security and accountability over all funds, to include chips, coins, tokens, cash currency, foreign cash currency and paperwork - Observing and verify funds received and disbursed to other departments, guests and transactions between cashiers - Verifying all Cashier and Main Bank paperwork is accurately completed prior to sending to accounting/audit - All internal customers must be treated with prompt, courteous and friendly service - Flexible schedule and must be willing to assist in any cashiering area as needed when instructed to do so by the management on duty - Ensuring accurate compliance of all paperwork and entry - Processing table fills and credits per requests - Processing Poker Room transactions - Performing the duties of any non-supervisory position in player services as business demands require - Performing check cashing transactions - Thorough knowledge of the paid in/out guidelines - Working with Team Members to ensure timely process of buys - Balancing shift cage paperwork for Slots, Table games, Front Windows, and other miscellaneous departments
- Counts and verifies all VLT drop boxes, VLT Machine Bill Validator, and Food and Beverage drop.- Prepares appropriate paperwork and makes necessary computer entries.- Responsible for collecting VLT drop and bill validator drop.- Performs VLT weighing and coin wrapping process.- Transports wrapped and counted coin to vault.- Prepares booth and main bank buys.- Tests all scales at booth and in the hard count room daily. - Responsible for accurate accountability of the cashier department activity.- Performs in a pleasant, efficient, an honest manner at all times.- Responsible for accurately completing and updating electronic MTL/MIL; Ensures accuracy and compliance with E-MTL/MIL paperwork and entry - Verification of front-line cashier transactions over $1,000.00; verification of hand-to-hand transactions between cashiers; conducts transactions with other departments as needed, in the absence of Supervisor or above.- Performs Cashier duties as needed.- Understands department objectives, standards, and guidelines.- Knowledgeable of department policies for all cashier areas.- Maintains security and accountability over all funds, to include coins, cash currency, foreign cash currency, and paperwork.- Observes and verifies funds received and disbursed to other departments, guests and transactions between cashiers.- Verifies all Cashier and Main Bank paperwork is accurately completed prior to sending to accounting/audit.- Must be willing to assist in any cashiering areas as needed and instructed to do so by the Supervisor on duty.- Accurately process Fast Cash Ticket Redemption and end of shift process.- Has thorough knowledge of the paid in/out guidelines.- Works with Vault to ensure timely process of buys.- Balances shift cage paperwork for VLT, Front Windows, and other miscellaneous departments.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
- Knowledge of an enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department.- Maintains accurate inventory of all items in vault.- Accepts, verifies and compiles cash and cash-value items from other banks.- Accepts and verifies table games and slot drop.- Prepares bank deposits.- Prepares cash-value items for accounting.- Prepares summary of all receipts and disbursement made during shift. - Prepares vault reconciliation and settlement report at end of shift.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
- Maintain protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail. - Summarize and inventory all casino cage cash, coin, chips and records. - Process all casino deposits.- Monitor all coin vault transactions. - Coordinate transactions between cashiers and the main bank. - Function as a window cashier as needed. - Maintain accurate and complete records of exchanges and transactions. - Ensure procedures and proper controls are followed to protect counted receipts. - Maintain awareness of changes and/or problems which may affect the security of the currency in the Count Room and report observances to the Count Room Supervisor. - Manage and monitor inventory levels and balance the kiosks for a specific shift - Communicate status of fluctuating cash levels to appropriate management
General Accountabilities: - Handles large amounts of money and maintains accountability over assigned bank and casino bankroll. - Responsible for protecting and preserving the master bank assets including accounting, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units. - Responsible for the smooth and efficient operation of the Chip Bank, Marker Bank, NRT, and Main Banks up to and including working front windows and Fill windows due to volume or scheduling needs. - Works with credit customers to ensure they are provided with prompt, courteous, and friendly service, records casino credit issuances, and redemptions for the day. - Performs verification, reconciliation, and balancing functions including drafting, completing, signing, or otherwise preparing any necessary documentation. - Verifies count room drops as a blind count including verification of each strap or brick, clip, and tokens counted. - Verifies and processes all bagged tokens that require scaling and tagging. - Prepares and processes Cashier and Casino Banker exchanges. - Be knowledgeable and comply with Title 31 regulations.
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Handles large amounts of money and maintains accountability over assigned bank.- Monitors and coordinates activities of Cage personnel when a member of management is not present; assists in training new and existing employees. - Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units. - Works with Credit customers to ensure they are provided with prompt, courteous, and friendly service; records casino Credit issuances and redemptions for the day.- Performs verification, reconciliation, and balancing functions including drafting, completing, signing, or otherwise preparing any necessary documentation. - Verifies Count Room drops as a blind count including verification of each strap or brick, clip, and tokens counted. - Verifies and processes all bagged tokens that require scaling and tagging. - Prepares and processes Cashier and Casino Banker exchanges.- Attends all departmental and company training programs or meetings as directed. - Adheres to all departmental, property, and company policies and procedures.- Meets all departmental or company deadlines including the timely completion of drops.- Adheres to all gaming laws and regulations.- Maintains communication with all departments, team members, and guests to ensure positive experiences.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions - Apply, Interview, and Start before July 31, 2023 and get $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer applicants that are hirednow through July 31, 2023. - Discounted bus tickets - Non-Accrued Additional Time Off – Apply, Interview, and Start before July 31, 2023 and start with 80 hours for FT, and 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the date of hire/grant date) - Hot meal served by the Leadership team once a month - 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include: - Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TITO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units. - Performs verification, reconciliation, and balancing functions including drafting, completing, signing, or otherwise preparing any necessary documentation specifically including, but not limited to the Vault Entry Log, Cashier Turn-in or Exchange Slips, Vault Count Sheet, Main Bank Summary, Vault Accountability, Drop Summary Reports, and reports required to reconcile self-redemption machines. - Understands and efficiently operates all machines used in the course of business including computers or other information systems, software, and hardware. - Verifies Count Room drops as a blind count including verification of each strap or brick, clip, and tokens counted. - Verifies and processes all bagged tokens that require scaling and tagging. - Prepares and processes Cashier and Casino Banker exchanges. - Attends all departmental and company training programs or meetings as directed. - Compiles information, completes, and submits reports as needed. - Adheres to all departmental, property, and company policies and procedures. - Meets all departmental or company deadlines including the timely completion of drops.- Adheres to all gaming laws and regulations. - Maintains communication with all departments, team members, and guests to ensure positive experiences. - Maintains a high level of personal integrity and moral conduct free of questionable association. - Maintains a neat, safe, and organized work area. - Observes and follows all company safety rules and regulations.- Implements and maintains a working knowledge of the property’s System of internal Controls and Star Service Standards as well as Federal Currency Transaction Reporting Laws as they pertain to casinos. - Performs all related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
