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- Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with guests in all types of business conditions and the ability to work harmoniously with coworkers.- Supervises and instructs assigned personnel on safety procedures.- Handles customer complaints and follows up with appropriate supervisor as to corrective action.- Attends to bell desk to ensure all requests or instructions, telephone or otherwise, are promptly and efficiently executed.- Coordinates various transportation facilities such as car rentals, limousine service, etc.- Maintains the flow of luggage from the cars to the hotel and vice versa.- Provides and ensures proper handling of luggage, packages and personal belongings left with the...
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- Responsible for ensuring a consistent flow of services to guests by assisting cocktail servers and bartenders with their job functions. - Ensures that dirty ashtrays and used glassware are removed from bar tops, bar area and floors are clean.- Clears and wipes down tables in any lounge area absent of a cocktail server. - Maintains a clean work environment in accordance with Health Department standards. - Checks glass washers for proper chemicals. - Maintains soap and hand towels at hand sink areas. - Maintains par stock levels by placing orders for all bar supplies. - Receives and delivers products to appropriate outlet and stocks in accordance to specification. - Stocks and re-stocks bars throughout shift with all bar supplies, bar glasses and ice as required. -...
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- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Provide fast, friendly, professional service to gaming guests, beverage servers and bartenders- Maintain par levels of operating supplies and equipment for each bar obtaining replacement stock from alcohol storage areas in accordance with procedure.- Keep all service wells stocked with set pars of paper goods and alcohol.- Stock the weekly beer and liquor order in its proper location.- Clean and stocks the guest self-serves as needed throughout...
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- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promotes casino events and programs- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Provides fast, friendly, professional beverage service to casino guests and beverage servers. (e.g., 2 minute or less production cycle for 15 drink tray)- Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required- Slices and pits fruit as required- Operates and maintains all equipment and utensils as...
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- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promotes casino events and programs- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Handles money according to procedure- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor- Maintains clean...
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General Accountabilities: - Prepares and/or serves beverages following standard practices and recipes while providing guests with exceptional customer service. - Sets up designated area of thefloor with ashtrays and cup holders if section requires such and continuously combs the floor for empty cups and miscellaneous trash. - Circulates the floor giving equal attention to Table Games and Slots or assigned section. - Keeps informed of continually changing promotional beverages, events, and services. - Reports to scheduled shift in proper uniform. - Pays bartender the correct amount for drinks if such service is required in the assigned section or outlet. - Restocks andmaintains all portable bars with soda, juice, coffee, and condiments. - Coordinates with bar staff to...
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- Make routine rounds of assigned section to obtain beverage orders, such as wine, bottled or draft beers, and non-alcoholic beverages with proper garnishes from guests- Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks- Deliver beverage orders and provide amenities to guests such as matches, beverage napkins, and ashtrays throughout assigned section and maintain assigned section by collecting used glassware, ashtrays, and trash- Observe and enforce Health Department regulations regarding handling, storage, and cleanliness - Adhere to alcohol safety standards and liquor laws- Delivers superior internal and external guest service
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- Attend new employee hooray for Hollywood and departmental orientation prior to beginning- work in the department - Report to scheduled shift in proper costume - Develop and implement all Hollywood Casino Tunica customer satisfaction standards toward all customers and fellow employees - Create a positive customer/employee experience. Smile be helpful and friendly while providing quick and accurate service- Acquire the ability to answer questions. if you don’t know the answer, find someone who does. if a customer needs assistance, find the appropriate person to assist him. - Ensure stock is sufficient for daily operation. if there is insufficient stock to complete side work, notify your Bar Back and/or Supervisor - Order beverages using the established call sequence -...
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- Provides personalized service and uses guest name - Resolves service problems according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos - Promotes casino events and programs - Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Handles money according to procedure - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor - Maintains clean and...
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Position is open until filledAmeristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants- Discounted Casino bus tickets - Discounted RTD EcoPass- Hot meal served by the Leadership Team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts...
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- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promotes casino events and programs- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests- Handles money according to procedure- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor- Maintains clean...
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MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere at the bar or in the casino area.- Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.- Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage: “Good morning, afternoon, or evening, thank you, ma’am or sir, may I?” - Adheres to the 1/3/5 rule. One minute to greet and acknowledge the guest, three minutes to provide their needs or wants, and check back every five minutes with eye contact or words.- Places order with...
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- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Provides personalized service and uses guest name.- Resolves service problems according to guidelines.- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.- Promotes casino events and programs.- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round.- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.- Takes drink orders, communicates with bartender, assists...
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- Provides personalized service and uses guest name - Resolves service problems according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos - Promotes casino events and programs - Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Handles money according to procedure - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor - Maintains clean and...
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- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Maintains product menu and assists in recording product inventories.- Maintains established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team...
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- Cleans and sanitizes storage areas. - Rotates stock to ensure freshness of products. - Keeps walk-in, reach-ins, and bar areas cleaned. - Keeps the liquor cage clean and organized, free from boxes. - Checks with food production staff as to all equipment needed and secures. - Coordinates with manager on duty as to upcoming business or cleaning needs.- Sanitizes all equipment for re-supply to kitchen, dining room, and bar areas. - Polices and sanitizes all kitchen, bar, and storage areas and equipment.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the...
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Dealer School Hiring Event Event Details:📅 Date & 🕒 Time: July 21st between 12:00 pm - 3:00 pm📍 Location: 1904 Steakhouse | 777 River City Casino Blvd. Saint Louis, MO 63125 *EARN UP TO $28.00 PER HOUR**the position average is based on a tip pool evenly distributed amongst each dealer each pay period.Full-time and Part-time positions are availableTraining Overview (Training Pay: $15.00 per hour)All candidates will complete:- Two weeks of hands-on training focused on Blackjack fundamentals- Audition required at the end of Week 2 to qualify for casino floor placementOpportunities Available During Event: Part-Time Blackjack Dealer Path:- Attend two weeks of Blackjack School- Pass audition to be released to the casino floor- Begin dealing shifts as...
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Dealer School Hiring Event Event Details:📅 Date & 🕒 Time: July 28th, 2026 between 5:00 pm - 8:00 pm📍 Location: Final Cut Smokehouse | 777 Casino Center Drive, Maryland Heights, MO, 63043 *EARN UP TO $28.00 PER HOUR**the position average is based on a tip pool evenly distributed amongst each dealer each pay period.Full-Time and Part-Time positions are available What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.Training Overview (Training Pay: $15.00 per hour)All candidates will complete:- Two weeks of...
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- Adheres to all departmental and property policies and procedures regarding guest service standards.- Updates and manages ongoing preventive maintenance program.- Communicates and works hand in hand with Captain in Charge.- Responsible for keeping all logs up to date throughout watch as tasks are completed.- Keeps all systems up to regulations and demonstrates all tests as required by quarterly USCG inspections.- Manages, disciplines, and reviews all engineering team members on designated watch, in accordance with company policy.- Plans, manages, and successfully executes ongoing projects in the casino.- Maintains strict confidentiality in all company matters.
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- Clears and resets tables in accordance with established procedures.- Transports all dirty tableware to designed washing area for cleaning.- Accomplishes all assigned cleaning and maintenance tasks.- Follows prescribed service standards as they apply to the position.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Manager or a member of management.