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- Accurately transports guests’ luggage to the assigned room following completion of the registration process.- Picks up guests’ luggage upon departure and transfers to proper form of transportation or delivers for storage.- Provides fast and flawless guest service by supplying guests with information regarding Hotel/Casino amenities, special events, and travel directions.- Assists guests with room changes and maintains room key security.- Promotes outstanding guest relations.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Maintains strict confidentiality in all company matters.- Any and all duties as assigned by your Manager or a member of management.
- Assists guest with luggage during check-in and check-out. - Responsible for greeting and welcoming hotel Casino guests in an enthusiastic, friendly manner. - Ensures that guest needs and special requests are met. Provides information to guests regarding on or off property interests, directions, attractions, promotions, etc. - Completes required paperwork as designated by department. - Delivers luggage to designated room after registration process is complete. - Picks up guests' luggage upon departure and transports to designated vehicle or storage. - Verifies that departing guests have experienced superior hospitality. - Invokes service recovery when appropriate. - Stores guests luggage in organized manner. - Assists guest with room changes and maintains room key...
The Bellperson assists guests in transporting luggage to and from guest rooms, coordinates guests' needs, requests and inquiries. Essential Functions - Greet guests and escort them to their rooms when needed - Handles luggage for guests upon arrival or departure - Transports luggage between lobby and guest rooms - Receive and mark baggage by completing and attaching claim checks - Assist physically challenged guests with special needs - Maintain presentable entrances - Assist the Front Desk in delivering quick and efficient service to hotel guests - Maintain constant communication with transportation, front desk, and messaging/PBX team members - Assist guest with general questions about the rooms or other points of interests - Comply with all health and safety standards - Attend...
- Responsible for supervising staff and the overall daily management of a designated shift. - Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Assists in establishing product menu and records product inventories.- Assists in maintaining beverage department policies and procedures to control beverage and labor costs while maintaining quality product, presentation and service.- Communicates with all other departments as they relate to the Beverage operation to coordinate activities or correct problems on designated shift.- Assists with providing support for special events when necessary on...
Job Summary:Responsible for leading, developing, and supporting hourly team members while ensuring operational excellence, guest satisfaction, and compliance with company standards and policies.Key Responsibilities:- Team Development & Succession Planning:Proactively trains and mentors hourly team members, fostering growth and preparing them for future leadership roles.- Employee Relations:Participates in key HR functions including interviewing, coaching, conflict resolution, recognition, and performance evaluations to support a positive and productive work environment.- Guest Experience & Service Quality:Addresses and resolves food and beverage quality or service concerns. Effectively communicates guest feedback to relevant team members and leadership to drive...
Shift: SwingBonus Eligible: YesEssential Duties and ResponsibilitiesAs a Beverage assistant manager, you will assist in overseeing the daily operations of the casino beverage services. Your focus will be on delivering a distinctive guest experience, ensuring high service standards, and optimizing team performance.Operational Leadership- Support the management of all casino beverage operations to ensure a unique and high-quality service experience.- Supervise beverage team members, assigning tasks and managing workflow to maintain efficiency and service excellence.- Monitor and evaluate service quality through regular inspections and performance analysis, making adjustments as needed to meet goals.Team Development and Performance- Assist in hiring, training, coaching, and...
- Provides fast, friendly, professional, and responsive customer service. - Sets up bars for operation; cuts fruit; stocks ice; empties garbage. - Supports bartender needs; ices drink glasses and pours non-alcoholic drinks as needed.- Wipes counter areas, sinks, and floors as required to maintain a clean and safe workstation. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Maintains par stock levels and orders bar supplies as necessary; delivers orders.- Maintains equipment as required in accordance with established guidelines and safety procedures; reports any maintenance problems to manager.- Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in...
- Provides fast, friendly, professional service to casino guests, beverage servers and bartenders - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions - Promotes casino events and programs - Provides personalized service and uses guest name - Resolves service problems according to guidelines - Provides fast, friendly, professional service to casino guests, beverage servers and bartenders - Works well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors - Maintains par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory in...
- Maintain par levels of operating supplies and equipment for each bar obtaining replacement stock from alcohol storage areas in accordance with procedure.- Keep all service wells stocked with set pars of paper goods and alcohol.- Stock the weekly beer and liquor order in its proper location.- Clean and stocks the guest self-serves as needed throughout the shift.- Clean and stocks the Employee Dining Room/Backstage Café- Responsible for keg change and removal and proper storage.- Cleaning and organization of service wells, beer cooler and storage areas.- Must have open availability including all three shifts, weekends, and holidays.- Comply with state, company, and department policies and regulations.- Will work special events, as needed.- Responsible for fostering...
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Provide fast, friendly, professional service to gaming guests, beverage servers and bartenders- Maintain par levels of operating supplies and equipment for each bar obtaining replacement stock from alcohol storage areas in accordance with procedure.- Keep all service wells stocked with set pars of paper goods and alcohol.- Stock the weekly beer and liquor order in its proper location.- Clean and stocks the guest self-serves as needed throughout...
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitors guest consumption of alcohol and intervenes as needed according to company policy and T.I.P.S training.- Promote gaming events and promotions.- Process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Prepare and pour drink with proper measured portions and ingredients according to recipe and in accordance with standard operating procedures. - Slice fruit, as...
- Attend new employee hooray for Hollywood and departmental orientation prior to beginning- work in the department - Report to scheduled shift in proper costume - Develop and implement all Hollywood Casino Tunica customer satisfaction standards toward all customers and fellow employees - Create a positive customer/employee experience. Smile be helpful and friendly while providing quick and accurate service- Acquire the ability to answer questions. if you don’t know the answer, find someone who does. if a customer needs assistance, find the appropriate person to assist him. - Ensure stock is sufficient for daily operation. if there is insufficient stock to complete side work, notify your Bar Back and/or Supervisor - Order beverages using the established call sequence -...
General Accountabilities: - Provides prompt, courteous beverage refreshment service to casino guests. - Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks. - Keeps informed of continually changing promotional beverages, events, and services. Maintains integrity of all financial controls and responsibilities. - Interacts with guests and co-workers in a helpful, positive, professional, and friendly manner. - Serves tables in proper order of arrival with exceptions in common sense situations or as ordered by supervisor. - Clean, organize, and stock glassware, coffee, water, beverage napkins, ashtrays, and straws.
- Provides personalized service and uses guest name - Resolves service problems according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos - Promotes casino events and programs - Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Handles money according to procedure - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor - Maintains clean and...
- Provides personalized service and uses guest name - Resolves service problems according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos - Promotes casino events and programs - Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Handles money according to procedure - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor - Maintains clean and...
- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests- Handles money according to procedure- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promotes casino events and programs- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor- Maintains clean...
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitors guest consumption of alcohol and intervenes as needed according to company policy and T.I.P.S training.- Promote gaming events and promotions.- Process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Prepare and pour drinks with proper measured portions and ingredients according to recipe and in accordance with standard operating procedures. - Slice fruit as...
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides prompt, courteous beverage refreshment service to casino guests.- Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks.- Keeps informed of continually changing promotional beverages, events, and services.- Maintains integrity of all financial controls and responsibilities. - nteracts with guests and co-workers in a helpful, positive, professional, and friendly manner.- Resolves service issues according to established guidelines.- Serves tables in proper order of arrival with exceptions in common sense situations or as ordered by supervisor.- Performs all other related and compatible duties as...
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Provides personalized service and uses guest name.- Resolves service problems according to guidelines.- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.- Promotes casino events and programs.- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round.- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.- Takes drink orders, communicates with bartender, assists...
- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests- Handles money according to procedure- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promotes casino events and programs- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor- Maintains clean...
