- Provides fast, friendly, professional, and responsive customer service. - Adheres to established department and property policies and procedures regarding guest service standards. - Sets up bars for operation; cuts fruit; stocks ice; empties garbage. - Supports bartender needs; ices drink glasses and pours non-alcoholic drinks as needed. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Maintains par stock levels and orders bar supplies as necessary; delivers orders. - Maintains equipment as required in accordance with established guidelines and safety procedures; reports any maintenance problems to manager. - Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures; sorts bottles and corrugated cardboard for recycling. - Resolves service issues according to established guidelines. - Maintains strict confidentiality in all company matters.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Monitor guest consumption of alcohol and intervenes as needed according to guidelines.- Maintain par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory. - Place liquor, fruit, and bar supplies in their designated places following established storage guidelines and safety procedures.- Replace empty beer kegs.- Ensure that garnish items are adequately prepared and stocked. - Fills ice bins with crushed or cubed ice from designated ice machines.- Operate and maintain all equipment and utensils as required in accordance with established guidelines and safety procedures. - Remove and properly dispose of debris accumulated at the bar in accordance with department procedures.- Clean counter areas, sinks and floors as required to maintain a clean and safe work station.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements. This includes purchasing and wearing slip resistant safety shoes when performing all job duties.- Must adhere to regulatory, department and company policies. - Perform other job related and compatible duties as assigned.
As a Barista, you will:Shift: 6:00AM to 2:30PM or 8:00AM to 4:30PM Pay: $10.15 per hour + tips (Avg. $6.00 to $7.00 per hour)- Provide excellent guest service while making quality, hand-crafted beverages. The barista is responsible for educating guests about our premium coffees, teas, gelatos and menu items.- Prepare and sell coffee drinks, such as, espresso, café latte, and cappuccino, by following recipes and preparation techniques.- Operate electronic cash register system to accurately and immediately account for transaction payments and transports monies to and from the main credit cage.- Deliver guest orders.- Ensure guest satisfaction through food quality checks and respond to guest complaints.- Maintain equipment by following operating instructions, troubleshooting breakdowns, maintaining supplies, and performing cleaning and preventive maintenance.- Ensure a fresh and appealing display by keeping cases, shelves, and displays clean and well stocked, while continuously checking and ensuring freshness and quality of products.- Maintain a clean and welcoming dining room with attention to detail, sanitation, and safety.- Perform other duties as assigned by leadership.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Determines guest needs and suggests menu items to enhance service and meet sales goals. - Prepares a variety of food and beverage orders according to established recipes and outlet standards. - Operates electronic cash register system to accurately and immediately account for payment transactions; transports monies to and from the main Credit cage. Counts money in register before and after each shift and properly records closing transactions. - Maintains cleanliness and supplies in side stations; cleans and wipes down workstation and utensils before and after each assignment. - Stocks foods in their proper place in food storerooms and rotates stock as necessary. - Cleans and sanitizes working/kitchen areas in outlets, both behind the line and in dining area. - Assures that tables are bussed and maintains dining area by returning tables and chairs to proper locations, as needed. - Assures that empty containers and rolling trash/cardboard dumpsters are taken to receiving dock, as needed. Monitors disposal of garbage and cardboard to respective dumpster at dock. - Sells non-food merchandise and maintains display. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Maintains strict confidentiality in all company matters.
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Responsible for clearing all tables and resetting them for new seating in accordance with venue standards- Ensure each table is ready for guests arrival in accordance with venue standards - Responsible for approaching newly seated guests, serving bread, butter, water, etc. in a timely and pleasant manner working with servers to expedite service at all tables - Perform service duties for servers by picking up their orders when ready in the kitchen and delivering them - Monitor tables to assess guests’ needs and anticipate and respond to guest requests when meal had been completed keeping table clear to provide a clean, neat, eating area - Restock and clean assigned station at the end of shift to have ready for start of next shift in accordance with Department of Health standards - Attendance at pre-shift meetings - Responsible for maintaining a regular and consistent attendance record- Participate as a team member with all servers, hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation- Declare tips through time and attendance system at the end of each shift
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Responsible for clearing all tables and resetting them for new seating in accordance with venue standards- Ensure each table is ready for guests arrival in accordance with venue standards - Responsible for approaching newly seated guests, serving bread, butter, water, etc. in a timely and pleasant manner working with servers to expedite service at all tables - Perform service duties for servers by picking up their orders when ready in the kitchen and delivering them - Monitor tables to assess guests’ needs and anticipate and respond to guest requests when meal had been completed keeping table clear to provide a clean, neat, eating area - Restock and clean assigned station at the end of shift to have ready for start of next shift in accordance with Department of Health standards - Attendance at pre-shift meetings - Responsible for maintaining a regular and consistent attendance record- Participate as a team member with all servers, hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation- Declare tips through time and attendance system at the end of each shift
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards.- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.- Resolves service issues according to established guidelines.- Itemizes, totals, and presents check for payment to correct customers. - Assists bus persons, as necessary, in bussing, cleaning, and setting tables. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures.- Completes assigned side work as directed.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Maintains strict confidentiality in all company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards.- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.- Resolves service issues according to established guidelines.- Itemizes, totals, and presents check for payment to correct customers. - Assists bus persons, as necessary, in bussing, cleaning, and setting tables. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures.- Completes assigned side work as directed.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Maintains strict confidentiality in all company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Familiar with restaurant food menu, including description, price, add-ons, and beverages.- Gives cash refunds or Credit memorandums as directed by Supervisor/Manager.- Coordinates and controls the flow of the restaurant.- Assigns stations to servers and bus persons.- Supervises the restaurant in the absence of the Restaurant Supervisor/Manager.- Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required.- Resolves service issues according to established guidelines.- Ensures dining and serving areas are set up and maintained according to standard.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Answers telephone in a professional manner.- Maintains strict confidentiality in all company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere.- Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Familiar with restaurant food menu, including description, price, add-ons, and beverages.- Gives cash refunds or Credit memorandums as directed by Supervisor/Manager.- Coordinates and controls the flow of the restaurant.- Assigns stations to servers and bus persons.- Supervises the restaurant in the absence of the Restaurant Supervisor/Manager.- Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, help pre-bus and bus tables, attend to guest needs) as necessary, or required.- Resolves service issues according to established guidelines.- Ensures dining and serving areas are set up and maintained according to standard.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Answers telephone in a professional manner.- Maintains strict confidentiality in all company matters.
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant - Seats guests in restaurant as per specified rotation requirements - Maintains proper seating and reservation documentation - Monitors restaurant for table availability - Keeps designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards - Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required - Complete all assigned closing duties at end of shift - Knows and promotes current casino events and programs and can give guests directions to all casino areas - Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff - Engages in friendly conversations with guest whenever possible - Provides personalized service and uses guest’s name during all interactions. - Greets each guest entering restaurant- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities - Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards - Recognizes players and relays that information to the host/hostess and/or other restaurant team members to ensure they receive the appropriate service- Knows and promotes current property events and promotions -- akes food and drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Thanks customers, invites them back, wishes them luck
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff - Engages in friendly conversations with guest whenever possible - Provides personalized service and uses guest’s name during all interactions. - Greets each guest entering restaurant- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities - Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards - Recognizes players and relays that information to the host/hostess and/or other restaurant team members to ensure they receive the appropriate service- Knows and promotes current property events and promotions -- akes food and drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Thanks customers, invites them back, wishes them luck
- Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner - Responsible for complete set-up, stocking and service of assigned area; sets, cleans, and resets tables - Removing dirty dishes, glassware, flatware, and soiled linens from tables and countertops, transports to dish area - Monitoring and replenishing of all stock items in assigned area in a neat, accurate and timely fashion - Refilling water glasses, coffee cups, butter/condiments, bread, and carrying order to tables as needed - Making coffee or tea as needed - Ensuring assigned work area is neat, clean and sanitized throughout shift by wiping tables, counter areas, beverage stations, sinks, and sweeping and mopping floors as required to maintain a clean and safe work station - Partnering with culinary team and server to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction - Maintaining all equipment in proper fashion (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators - Accountable for meeting or exceeding all State and company sanitation requirements (ServSafe) - Adhering to regulatory, safety, departmental and company policies - Supporting safety and accident prevention programs (nonslip footwear, proper lifting) - Presenting oneself as a credit to Company and encourages others to do the same- Operating a cash register/POS System, ringing proper amount into the register and giving the guest the correct change; accounting for all cash, charge and complimentary sales according to established procedures; maintaining integrity of all financial controls and responsibilities.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
- Providing fast, friendly, professional and responsive customer service to culinary team members and guests. Greets, and makes welcome, each guest approaching their station.- Maintaining current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients).- Preparing food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request. - Employs proper cooking methods, cooks to specifications, and handles, stores and rotates food properly in accordance with established health and safety standards. - Slicing, dicing, chopping and prepare raw products.- Carving meats, portioning food on serving plates, add gravies and sauces, and garnish plates as required.- Wiping counter areas, sinks and floors as required to maintain a clean and safe work station.- Maintaining cleanliness of designated areas as directed in accordance with established health and safety standards.- Maintaining par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure.- Operating and maintaining all equipment and utensils as required in accordance with established guidelines and safety procedures.- Knowing and promoting current events and programs and can give guests directions to all area.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
- Assists in training, and responsible for motivating, evaluating and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.- Assists in achieving desired results through staff development and training, established methods, procedures and guidelines to maintain desired standards and high-quality service. Also monitors the results through inspection, evaluation and analysis. Assists in making the changes necessary to achieve the desired end result.- Assists Management with administrative duties as assigned.- Assists in conducting pre-shift meetings to relay pertinent information on assigned shift.- Assisting with management accountability for all Team Members for day-to-day and long-term operations to include hiring, training and developing employees which include coaching, mentoring and appropriate performance management.- Responsible for culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities and facilities.- Administer all aspects of food preparation ensuring kitchen is clean, well-stocked and problem free.- Recommend changes on all standard menus and consistently strives through menu planning to improve food cost, volume, quality and preparation of all food items.- Perform the functions of any culinary task assigned within kitchen such as broiler, sauté, fryer and prep as needed.- Coordinate work flow during shift to meet business demands and ensure customer satisfaction.- Must adhere to regulatory, company and department policies.- Preform all job duties in a safe and responsible manner.- Understand and adhere to the bargaining unit agreements.This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course
- Clearing all table and resetting them for new seating in accordance with venue standards- Ensuring each table is ready for guests arrival in accordance with venue standards- Performing service duties for servers by picking up their orders when ready in the kitchen and delivering them- Monitoring tables to assess guests’ needs and anticipate and respond to guest requests when meal had been completed keeping table clear to provide a clean, neat, eating area- Restocking and clean assigned station at the end of shift to have ready for start of next shift in accordance with Department of Health standards- Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner- Attending pre-shift meetings- Responsible for maintaining a regular and consistent attendance record- Participating as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation- Declaring tips through time and attendance system at the end of each shift
- Providing fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and welcome, each guest entering restaurant - Seating guests in restaurant as per specified rotation requirements - Maintaining proper seating and reservation documentation - Monitoring restaurant for table availability - Keeping designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards - Assisting servers and bussers in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required - Completing all assigned closing duties at end of shift - Knowing and promoting current events and programs and can give guests directions to all areas - Thanking customers, inviting them back, wishing them luck and making it easy for them to get back in play - This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
SUMMARY:Greets and seats guests in assigned area. Operates cash register and is able to balance all moneys, coupons, comps and receipts at end of shift. ESSENTIAL DUTIES AND RESPONSIBILITIES:- Promote and maintain all steps of the ACES Customer Service program with each patron and Team Member you may come in contact with (eye contact, hi- greeting, goodbye as a departure).- Promote daily, weekly, and monthly marketing events.- This position will be responsible for completing sales to customers including taking money in payment of sales, counting appropriate change, appropriate handling of cash payments, properly processing comps, and appropriate accounting for cash, credit, and comp receipts.- Cashier responsibilities.- Food preparation.- This position will also greet and welcome guests, assign seating, and escort guests to their table.- Other duties may be assigned.
