Job Listings

Promotes safety for personnel, guests and horses at the Zia Park Racetrack by performing the following duties: - Provide assistance to the State Veterinarian - Responsible for taking urine and blood samples from horses designated by the stewards or commission - Responsible for accurately maintaining records - Responsible for keeping Test Barn and horse barns clean and orderly between races - This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.  This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.

SUMMARY:  The Table Games Dealer School Student is responsible for learning dealing and conducting table game play while providing and maintaining an atmosphere of professionalism and integrity in Dealer School.  The Table Games Dealer School Student does not perform the function of a Table Games Dealer nor work on the gaming floor in any capacity.   Dealer School Hours: Tuesday through Friday 9:30AM-2:30PM. ESSENTIAL DUTIES AND RESPONSIBILITIES:Other duties may be assigned. - Responsible for meeting Table Games Dealer School attendance requirements.  - Responsible for learning the applicable games offered in Dealer School that includes, but is not limited to, craps, blackjack & property offered carnival games, roulette, pai-gow, and baccarat to successfully graduate...

Reports to: Guest Relations SupervisorPrimary Purpose: Collect money, passes, coupons or tickets for admission to the Park.Responsibilities:- Provide friendly and knowledgeable customer service.- Account for turnstile attendance, receipts, passes, coupons or tickets.- Accurately account for cash.- Neatly and accurately complete admission clerk till sheets.- Have a thorough knowledge and understanding of Park promotions and events.- Assist with Club and other Park promotions.- Assist other department personnel as assigned.- Keep work area clean, neat and maintained.- Attend meetings and training sessions as scheduled.

- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensuring the operating excellence of Race track surface.- Uphold standards and practices that support the comprehensive safety and integrity of horseracing.- Operating and maintaining all equipment/tools/materials necessary to prepare surface for training and racing.- Complying with company, local, state, and federal regulations.- Other duties may be assigned.

- Ensuring the operating excellence of Race track surface- Uphold standards and practices that support the comprehensive safety and integrity of horseracing- Operating and maintaining all equipment/tools/materials necessary to prepare surface for training and racing- Complying with company, local, state and federal regulations- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 

SUMMARYThe Transportation Manager oversees all valet and fleet operations, ensuring guests receive efficient, safe, and professional parking and transportation services. This role is responsible for supervising valet staff, managing daily schedules, maintaining compliance with safety and regulatory requirements, and upholding exceptional service standards. The Transportation Manager ensures vehicle operations and guest transportation are conducted smoothly and efficiently, while also managing fleet logistics to meet company standards for timeliness, service, and regulatory compliance.- Responsible for supervising and managing staff in the Valet and Transportation departments. Develops, implements and manages operational goals and monitors achievements of performance and profit...

SUMMARY: it is the primary responsibility of the Turf Club Server to provide beverage, food, and bussing services.  The Turf Club Server additionally sells and cashes winning pari-mutuel tickets for patrons Must be outgoing with the ability to engage and entertain guests.  All duties are to be performed in accordance with departmental and company policies, practices and procedures.   ESSENTiAL DUTiES & RESPONSiBiLiTiES: - Greets guests in a timely manner and obtains beverage and/or food orders. initiates conversation with guests. - Expedites food and drink orders for each party quickly and accurately. Serves refills upon request as well as follows up for additional food and beverage requirements. - Operate cash register: take money and make change, as required. - Sell pari-mutuel tickets...

- Verifies ticket information to ensure guests are at appropriate event and in appropriate seat or section of the Event Center.- Checks tickets and ushers guests to the appropriate seat in the Event Center.- Answers any questions that Event Center guests may have about the event including but not limited to event information, location, and casino offerings.- Explains promotions and provides accurate information about the casino, hotel, and food and beverage outlets to guests upon request.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Notifies Leadership of escalated or prevalent guest issues/concerns and any apparent suspicious activity.- Maintains knowledge of...

- Cleans and sanitizes storage areas. - Rotates stock to ensure freshness of products. - Keeps walk-in, reach-ins, and bar areas cleaned. - Keeps the liquor cage clean and organized, free from boxes. - Checks with food production staff as to all equipment needed and secures. - Coordinates with manager on duty as to upcoming business or cleaning needs.- Sanitizes all equipment for re-supply to kitchen, dining room, and bar areas. - Polices and sanitizes all kitchen, bar, and storage areas and equipment.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the...

- Sets up dishwasher machine by reading instructions on machine or by asking supervisor for assistance. - Cleans the dishwashing equipment and working area when necessary. - Washes dishes: stacks dishes and runs through dish machine, scrubs pans, puts dishes away. - Cleans the kitchen: sweeps and mops floors, empties trash, changes waiter in and de-limes dish machine, washes walls and baseboards, scrubs sinks, etc. - Maintains cleanliness of the store room, walkways, and hallways. - Stocks ice for all necessary areas and keeps it replenished throughout the day. - Takes out trash and cardboard and disposes in proper dumpster. - Keeps records of broken dishes and ensures glass is disposed of properly. - Provides positive communication and uses Red Carpet Service skills...

- Sets up dishwasher machine by reading instructions on machine or by asking supervisor for assistance. - Cleans the dishwashing equipment and working area when necessary. - Washes dishes: stacks dishes and runs through dish machine, scrubs pans, puts dishes away. - Cleans the kitchen: sweeps and mops floors, empties trash, changes waiter in and de-limes dish machine, washes walls and baseboards, scrubs sinks, etc. - Maintains cleanliness of the store room, walkways, and hallways. - Stocks ice for all necessary areas and keeps it replenished throughout the day. - Takes out trash and cardboard and disposes in proper dumpster. - Keeps records of broken dishes and ensures glass is disposed of properly. - Provides positive communication and uses Red Carpet Service skills...

- Responsible for the washing, drying, folding, ironing and storing of linens for the laundry. - Adhere to established department and property policies and procedures regarding guest service standards. - Sort, wash, dry, fold, iron and store linens according to established procedures. - Perform routine maintenance on the laundry equipment; includes cleaning dryer traps and greasing flat ironer. - Maintain production levels according to level of room occupancy. - Assist vendors who, as part of their service, perform inspections and tests of cleaning agents and operations. - Handle cleaning products in a safe manner. - Maintains daily worksheets. - Must be willing to work any shift. - Count & process reclaimed items. - Weigh & count all received linen. - Keep accurate...

SUMMARY Supervise the Valet activities and ensure top-notch hospitality experience is provided.  ESSENTIAL DUTIES AND RESPONSIBILITIES- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Review workflow and staffing levels of Valet staff.- Conduct daily performance reviews of Valet staff.- Monitor departmental supplies and requisition as needed.- Investigate and help resolve guest complaints or concerns in accordance with company and departmental policies and procedures.- Schedule departmental staff for proper coverage.- Monitor and maintain the cleanliness of departmental areas of responsibility.- Monitor the monetary transactions of...

- Greets customer, transports luggage to and from vehicle to guest rooms, parks and retrieves customer’s passenger vehicles while creating a seamless customer service experience with an upbeat and positive attitude - initiates and engages in conversations with guests on all services across the company properties including restaurants, entertainment, promotions and events - Accurately completes Luggage tags and Valet tickets which includes inspection of vehicle for prior damage - Answers valet phone and responds to luggage room calls and expedited car retrieval service from Casino Operations - Practices lateral service by stepping out of normal job description to help guests and co-workers, when business allows. - This includes, but is not limited to, driving shuttles and working in coat...

Parking and retrieval of guest vehicles upon arrival and departure from the property.     Role Responsibilities:   - Parks guests cars upon arrival - Retrieves guest’s cars upon departure - Answers any questions upon arrival - Providing the highest level of guest service - A thorough knowledge of the property - Train new team members (Valet Attendants only) - Other job-related duties as assigned

General Accountabilities:  - Greet and welcome guests to the establishment with a positive and warm attitude. - Direct traffic in the parking lot as needed, assistguests and welcome them into the establishment. - Accommodate guests by opening doors and assisting with luggage or other heavy items. - Collect and accurately label keys belonging to guests ensuring their proper return. - Park guests’ vehicles in predetermined areas within the parking lot while following traffic laws.  - Operate vehicles safely and responsibility. - Keep paperwork regarding guests’ vehicles and daily transactions.  

- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Tickets all incoming vehicles; surveys guest vehicles, indicating any damage on parking ticket. - Parks all incoming vehicles in a safe, responsible manner. - Returns keys to the Valet booth. - Places keys on keyboard - Picks up keys at the booth window or retrieves keys from keyboard. - Retrieves ticket from departing guest and notifies the Valet retrievers for pickup. - Retrieves all exiting vehicles in a safe, responsible manner. - Assists co-workers in clean up of areas assigned to Valet. - Hangs and retrieves coats in Coat Check. - Responds to guest inquiries, provides assistance, or directs to...

 - Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets arriving and departing guests.- Parks guest vehicles in specified areas in an efficient and safe manner.- Retrieves customer vehicles from specified areas in an efficient and safe manner.- Performs drive-and-park assignments per department policies and procedures.- Promptly reports any incidents to supervisor.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.

- Monitor the overall operation for Valet on his/her shift.- Fill in for runner on their days off or during peak times, heavy rains, or when short team members.- Perform dispatching duties for both check-in and return of guest’s vehicles.- Deliver and retrieve guest vehicles to and from casino front entrance/hotel entrance and valet parking lot when necessary.- Must run to the valet lot and bring the vehicle to the casino/hotel from entrance.- Locks vehicle and gives keys to dispatcher.- Adheres to all departmental safety standards.- Must have a clean and neat appearance. - Must maintain a valid drivers license in the state of residence and maintain a clean driving record. Must have drivers license on their person at all times.- Adhere to all company and department...

- Delivers and retrieves guest's vehicles to and from casino/hotel front entrance and valet parking lot.- Runner must run to the valet lot and bring the vehicle to the Casino/Hotel entrance.- Locks vehicle and gives keys to dispatch.- Adheres to all company and departmental policies, procedures and safety standards.- Must have a clean and neat appearance. Must maintain a valid driver’s license in your state of residence and maintain a clean driving record.  Must have driver’s license on their person at all times.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow Team members.- Any and all duties as assigned by your Supervisor or a member of management.