- Answers and responds timely to all calls for video gaming terminal issues, as directed by the manager. - Travels to locations to repair video gaming terminal malfunctions. - Proficiency and accuracy in terminals repairs are essential minimize repeat issues. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Understands and adheres to all company standards, policies, and procedures. - Completes required training and development objectives within the assigned time frame. - Projects a positive image of the company at all times. - Repairs video gaming terminal malfunctions. - Follows guidelines given by Route Operations Manager and assists manager as needed. - Processes manual payouts due to equipment malfunctions or other circumstances as deemed necessary. - Completes required paperwork accurately and in a timely manner. - Informs Route Operations Manager of video gaming terminal issues. - Assists customers with questions and complaints regarding video gaming terminals. - Provides answers and explanations, and rectifies problems, within established guidelines, as appropriate. - Performs the duties of the Service Technician as required. - Meets attendance guidelines of the job and adheres to regulatory, departmental, and company policies. - Keeps work areas clean and free of safety hazards, debris, and litter. - Performs all job duties in a safe and responsible manner.
The Vice President of Finance - Dual Property position will oversee General Accounting, Casino Accounting, Budget and Planning & Analysis for 2 locations: Hollywood Casino Tunica and 1st Jackpot Casino. - Responsible for the development, maintenance, and documentation of the Accounting System of Internal Control.- Plans, coordinates, and executes an efficient accounting and financial reporting system which provides data, as directed by the Parent Company, to the Parent Company for purposes of internal and external Financial Reporting as required by, among other Regulatory Bodies, The Securities and Exchange Commission (including requirements under Sarbanes-Oxley), the internal Revenue Service.- Responsible for all regulatory compliance related to Accounting System of internal Controls as required by, among other agencies and governing bodies.- Creates and maintains a periodic, quality internal reporting process to be used by Company Management for purposes of analyzing results of operations and making business and operating decisions about the direction of the Company.- Brings plans for operating efficiency to the attention of Management and assists in implementation of developed processes.- Responsible for the annual Company Budget and Capital Plan, inclusive of planning, executing and reporting on the variances from actual operating results. - Responsible for developing and maintaining a qualified staff that has the capabilities of executing the required actions necessary for complying with all Financial Reporting and Accounting internal Controls as outlined by the Company.- Continuously maintain knowledge and understanding of rules and regulations as promulgated by, among other governing bodies, Generally Accepted Accounting Principles, the Securities and Exchange Commission, the internal Revenue Service, the Department of Revenue for the state jurisdiction and State Gaming Control Board.- Supervises direct reports while maintaining the system of Accounting and internal Controls for purposes of safeguarding the assets of the Company.
Our Vice President of Human Resources will lead the strategic plan and execution for the talent management life-cycle. He/She will partner with the executive leadership team in aligning the people to the business strategy that drives the business forward. Experience in labor relations (union environment, CBAs, negotiations, etc.) is a must! The following and other duties may be assigned as necessary:- Responsible for directing the overall operations and staff of the HR department including recruitment, training/development, performance management, employee engagement, succession planning, HRIS, HR administration, compensation, and benefit administration. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. Supports GM in driving HR/Business initiatives. - Responsible for the strategic human resource planning and continuous improvement to provide the Company with the best people talent available and to position the Company as the employer of choice by being aware of policies, practices, and trends within the gaming and racing industries.- Develops programs that enhance the performance of property team members relative to service initiatives and engagement planning.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Participates in the development of the property's strategic logics to include plans and programs as a strategic partner but particularly from the perspective of the impact on people.- Evaluates and advises on the impact of new programs/strategies and regulatory action as they impact the attraction, motivation, development and retention of the people resources of the property- Develops staffing strategies and implementation plans and programs to identify talent within and outside the property for positions of responsibility. Identifies appropriate and effective external sources for candidates for all levels within the Company.- Conducts and oversees effective, thorough and objective investigations in cases of grievances, harassment, employee concerns or EEOC issues.- Develops programs to allow the property to embrace applicants and employees of all ethnicity/backgrounds and enhance development and performance of all employees.- Establishes credibility throughout the property with management and the employees in order to be an effective listener and problem solver of people issues.- Develops appropriate policies and programs for effective management of the people resources of the property. Included in this area, but not limited to, would be programs for employee relations, affirmative action, sexual harassment, employee complaints, external education and career development.- Maintains current knowledge of HR policies, programs, laws and issues.- Provides technical advice, knowledge, and support to others within and outside the human resources department.- Accomplishes all tasks as appropriately assigned or requested by the property General Manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - May also oversee Human Risk Management and Wardrobe departments.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.- Maintains strict confidentiality in all departmental and company matters.
SHIFT IS FRIDAY/SATURDAY/SUNDAY 4P - 1130P ESSENTIAL DUTIES AND RESPONSIBILITIES1. Provide stellar customer service to internal and external customers and vendors including participation in and promotion of customer service programs to continuously improve customer service.2. Retrieve, prepare, display, sell and serve products to customers including but not limited to alcoholic and non-alcoholic beverages.3. Pour, mix or prepare ingredients such as liquor, soda, water or fruit juice to prepare beverages as ordered including drawing from taps or pouring from bottles.4. Ensure that garnish items are adequately prepared and stocked including proper preparation of such items as lemons, limes, olives, celery and cherries.5. Prepare and serve food to bar guests.6. Follow appropriate food and beverage handling procedures to ensure safe, quality products.7. Maintain freshness of food and beverage items by rotating and filling items as needed and maintaining items at appropriate temperatures.8. Complete all assigned opening and closing sidework.9. Complete sales to customers including appropriate use of cash register, Micros or other software or hardware, making change, processing credit transactions or comps, making deposits, and accounting for money in registers before and after shifts.10. Check out with supervisor or manager before leaving shift.11. Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing all areas including but not limited to wiping down bar areas, trading out or emptying ashtrays, removing trash, wiping down bottles or glasses, cleaning mirrors, stainless components, refrigerators, shelves, ice bins and garnish containers.12. Ensure that all areas are clean and attractive including but not limited to cleaning tables and removal of dishes, cups, tableware, debris and litter and cleaning floors in the bar area.13. Ensure supplies are stocked as needed including but not limited to plates, napkins, tableware, condiments and food products including ensuring that supplies are stocked for the next shift.14. Attend all departmental and company training programs or meetings as directed.15. Compile information, complete and submit reports as needed.16. Adhere to all company policies and procedures.17. Adhere to all gaming laws and regulations.18. Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter. 19. Meet department uniform, appearance and grooming requirements.20. Any reasonably requested job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
- Enforces minimum age requirements and standards of fashionable and acceptable appearance of the guests entering the venue. - Identifies and directs VIP guests as indicated by management and VIP representatives. - Maintains a well-controlled environment for lines that may occur for entry into the venue. - Operates cash register, takes money, makes change, and accounts for cash and Credit receipts. - Sets stanchions appropriately nightly and for special events held within the venue. - Assists with special events and promotions as needed. - Anticipates guest needs when possible. - Communicates with managers regarding guest requests.- Holds conversations and interacts with guests. Responds to guests’ inquiries about Hollywood Casino by keeping abreast of the services and promotions offered. - Maintains constant awareness of safety and accident prevention and immediately notifies supervisor if an accident does occur. informs Supervisors of any irregularities existing, guest complaints, or other disputes which cannot be readily resolved. - May be required to make several costume changes during a scheduled shift. - Provides Red Carpet Service to every patron and employee. - Performs any reasonable, temporarily assigned job duties outside the position’s job description where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives- Assists in hiring and training, and responsible for motivating, evaluating, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives- Promoting a fun and exciting environment with a positive and upbeat attitude- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction- Directly supervise VLT Attendant team members on assigned shift- Responsible for team member adherence to departmental policies, operating procedures, training programs, directives, work schedules, and regulations- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management- Supervises the operation of all VLT machines and related gaming equipment during assigned shift.- Provide witnessing/authorizing signature for VLT jackpot payments as described by department policies- Counseling, guiding and instructing assigned team members in proper performance of duties.- Perform the service functions of dispatching and aiding VLT floor attendants with service light calls, conducting pre-shifts as needed due to business demands and volume - Coordinating guest satisfaction resolutions- Notifies management if any technical or service issues arise- Be knowledgeable about player events, marketing promotions and services/amenities throughout the property- Provide positive communication and use Marquee Service Training skills with every patron and team member- Assist guests with questions and complaints regarding VLT machines- Supervise employee development, review training needs for team members- Manages work procedures and expedites workflow.- Ensures all assignments are completed during each shift- Aid VLT Management in all aspects of performance management of department personnel- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Stay abreast of changes in the gaming environment to best serve the objectives of the department- Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews- Maintain an open-door policy and address all team member issues and/or concerns in a timely manner- Maintains strict confidentiality in all departmental and company matters.- Accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation- Perform duties in a safe manner; report any potential safety hazards- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Exchange currency for guests- Responsible for the monitoring of VLT machine activity- Perform routine machine repairs and service, including jackpot and ticket fill process and responding to change lights.- Print replacement and issue new Marquee Rewards cards- Closely monitor customer needs by visibly circulating and interacting with patrons- Must be knowledgeable of all special events and promotions available to customers- Must at all times demonstrate friendly, ethical cooperative behavior with customers and co-workers- Actively seeking out opportunities to service customers- Work in a team environment- Maintain cleanliness of gaming floor including keeping chairs pushed in, disposing of cups, and any other light cleaning responsibilities to promote a positive player environment- While performing the duties of this job, employees are regularly required to stand and walk.- Safeguard company assets- Must adhere to the company policies and procedures- Some duties performed may be outside employees normal job duties
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures efficiency of VLT machines and related gaming equipment during assigned shift.- Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.- Effectively handles customer concerns and requests. Makes final decisions in regards to service recovery on assigned shift.- Works closely with Director/Manager to implement and oversee overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability.- Maintains and processes all paperwork, logs, schedules, and communication pertaining to the VLT department.- Responsible for the engagement of all team members on assigned shift by addressing and managing team member feedback, suggestions, complaints, and grievances. - Responsible for the overall integrity of daily operations on assigned shift.- Understands and adheres to all bargaining unit agreements (where applicable).- Works closely with the Manager to implement and oversee overall strategies for customer service, comping, floor layout and mix, revenue growth, and expense management in order to maximize profitability.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Responsible for directing the overall operations and staff of the Table Games/Slots/Poker department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. - Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Provides direction to Table Games/Slots/Poker leadership and oversees all Table Games and Poker game protection and overallSlot operations. - Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance. - Manages departmental expenditures and resources. - Answers inquiries pertaining toSlots policies and services, andresolve occupants’ complaints while supporting all customer service programs. - Assigns duties to Table Games/Slots/Poker leadership and creates/approves work schedules for efficient business performance. - Makes final decision onimplementation and oversight of overall strategies for the overall engagement, customer service, comp ability, games layout and slot floor mix, revenue growth, and expense management in order to maximize profitability for all areas of responsibility. - Observes and monitors staff performance and plan work processes in order to ensure efficient operations and adherence to Table Games/Slots/Poker policies and procedures. - Recommends and approves changes in status of team members including but not limited to changes from full time to part time, promotions, and transfers. - Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances. - Protects and preserves assets of the company. - Understands and adheres to all bargaining unit agreements (where applicable). - Responsible for the overall integrity of daily Slot operations. - Participate with the Executive Management Team in developing strategic and tactical operating plans to support property objectives. - Accountable to maximize daily revenue and effectively manage costs, labor and cash control. - Develop and manage departmental expense and capital budgets to support operational objectives. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Accountable to maximize daily sales and effectively manage costs, labor and cash control.- Works closely with slot gaming and table games management team and other department leaders to ensure all aspects of gaming operations for the property including staffing, repair and maintenance, game operations, cleanliness, organization, service timing, quality product, cash handling and administrative responsibilities are operating efficiently and effectively.- Ultimately responsible for all aspects of guest relations and the quality experience staff delivers to customers.- Empowers management and staff to deliver a "world class" guest experience to all guests.- Ensures the highest level of quality and standards.- Assures management and staff morale is maintained at a high level.- Oversees the effective recruitment, selection, training, recognition, coaching, separation and other human resources related issues.- Evaluates staff performance and provides feedback.- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.- Follows up and reviews all customer comments and / or complaints.- Utilizes effective communication tools to ensure that consistent, accurate and timely information is provided through the shifts.- Ensures that staff behavior and appearance are in compliance with established standards.- Maintains a professional work environment with management and staff. Maintains harmony among staff and resolves grievances.- Participates in meetings and training as required.- Maintains complete confidentiality of all company information at all times.- Performs all job duties in a safe and responsible manner.- Performs other duties as may be assigned by department and/or company management.- Must have the ability to resolve problems and conflicts in a diplomatic and tactful manner. - Must demonstrate leadership and fairness in dealing with customers and employees; and possess the ability to instill a sense of pride and personal responsibility in staff.- Must have a track record of performing each essential responsibility satisfactorily.
JOB SUMMARY: The Warehouse Attendant actively participates in the shipping and receiving process, which involves unloading trucks, inspecting incoming inventory, matching purchase orders to bills of lading, and efficiently distributing both inventory and non-inventory items as needed. The Warehouse Attendant reads requisitions and shipping orders to determine the items to be moved, gathered, and dispatched, all while meticulously filling requisitions for various items and ensuring they reach the requesting departments. This role is vital in maintaining the warehouse’s accessibility, cleanliness, organization, and safe operation. ESSENTIAL DUTIES AND RESPONSIBILITIES:- Assist with shipping and receiving, unloading trucks, checking-in inventory, matching purchase orders to bills of lading, and distributing inventory and non-inventory items accordingly.- Read requisitions and shipping orders to determine items to be moved, gathered, or distributed and shipped.- Fill requisitions for inventory and non-inventory items and distribute items to requesting departments.- Record amounts of materials or items received or distributed via appropriate computer programs.- Ensure the warehouse is accessible, clean, organized, and operating in a safe and efficient manner; report any unsafe or hazardous conditions.- Maintain proper storage of inventory merchandise to avoid spills or spoilage; rotates stock according to schedule.- Prepare and ensure parcels are processed for mailing or shipping.- Perform physical inventory as scheduled, or via request.OTHER DUTIES AND RESPONSIBILITIES:- Perform other duties as assigned by the Facilities Manager.SUPERVISORY RESPONSIBILITIES: There are no supervisory responsibilities for this position.
- Assist with shipping and receiving, unloading trucks, checking in inventory, matching purchase orders to bills of lading and distributing inventory and non-inventory items accordingly. - Read requisitions and shipping orders to determine items to be moved, gathered or distributed and/shipped. - Fill requisitions for inventory and non-inventory items and distribute items to requesting department. - Record amounts of materials or items received or distributed vial appropriate computer program. - Ensure warehouse is accessible, clean, organized and operating in a safe and efficient manner; reports any unsafe or hazardous conditions. - Maintains proper storage of inventory merchandise to avoid spills or spoilage; rotates stock according to schedule. - Prepare and ensure parcels are processed for mailing or shipping. - Perform physical inventory as scheduled or via request.
- Responsible for learning and being familiar with the facility’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates with and communicates orders to dining room staff.- Prepares all food items accurately in a timely manner.- Completes all assigned prep items as written on prep sheet.- Uses and maintains all assigned areas and equipment in a sanitary, safe, and effective manner.- Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.- Attends company training programs as scheduled.- Completes opening, closing, and other side duties as assigned by the supervisors.- Communicates as needed with Lead Cook and Sous Chefs.- Performs all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and departmental standards.- Maintains strict confidentiality in all company matters.
· Must be a minimum of 21 years of age.· Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.· Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.· Excellent telephone, email and business etiquette a must.· Excellent grammar and communication skills a must.· Time management is essential to maintain required deadlines.· Ability to use discretion and maintain confidentiality a must.· Must maintain personal credibility and trust within the organization.· Must escalate concerns and matters to the Director, Compliance/Risk in a timely fashion.· Proficient in vocabulary, spelling, punctuation and proofreading.· Must be able to compose and prepare correspondence appropriate for the Risk/Compliance Department.· Must portray a professional image on behalf of Hollywood Casino at Charles Town Races.· Ability to work with minimal supervision, along with the ability and initiative to be a team player.· Ability to effectively use a PC and Microsoft Word/Excel/Power Point· Ability to learn new systems quickly· Ability to operate a photocopier, fax machine and calculator· Demonstrate ability to work independently or in a team environment.· Demonstrating flexibility in priorities and work assignments is a must.· Ability to comprehend and follow-through with· High school diploma or equivalent required· Proficient level skills in MS Excel, Word and Power Point, Outlook is a must· Proven ability to maintain confidential information required
- Ability to perform assigned function within the kitchen such as broiler, sauté, Asian, prep and production when needed.- Accepts direction during day to day operations to ensure culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities and facilities are met.- Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with attention to maintaining appropriate volume, quality, cleanliness and attractiveness.- Adjust thermostat controls to regulate temperature of ovens, broilers, grills, roasters and stem kettles.- Bakes, roasts, broils, and stems meats, fish, vegetables, and other foods.- Adds seasoning to foods during mixing or cooking.- Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that food is cooked.- Carves meats, portions food and serving plates, adds gravies and sauces, and garnishes serving to fill orders.- Washes, peels, cuts and shreds vegetables and fruits to prepare them for use.- Supports safety and accident prevention programs (non slip footwear, knife handling, and proper lifting).- Partners with culinary leadership to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction. - Acts as a role model to other employees and always presents oneself as a credit to the Company and encourages others to do the same.- Performs all other related and compatible duties as assigned.- Must be familiar with and have exposure to prep list.- Must complete county health department class and attain certification.- Assist in operation of other food and beverage venues as needed.- Attend all departmental and company training programs or meetings as directed.- Compile information, complete and submit reports as needed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter.- Meet department uniform, appearance, and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
