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SUMMARYThe Casino Operations Assistant Shift Manager/Pit Supervisor is responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. They provide oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager- Ensures customer service standards are followed by all team members and addresses issues as they arise- Provides oversight for the gaming floor...
- Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. - Provides oversight for all games, game protection, and overall Table Games, Slots & Sports Book operations on their shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior guest service in...
SUMMARYThe Casino Operations Shift Manager is responsible for overseeing daily casino floor operations to ensure exceptional guest service, regulatory compliance, and efficient team performance. This role provides leadership and direction to the tables and slots areas, resolves guest and operational issues, monitors gaming activity, and ensures all policies, procedures, and internal controls are consistently followed. The Shift Manager works closely with Casino Operations, Security, and Marketing teams to maintain a safe, engaging, and profitable gaming environment. - Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. Provides oversight for all games, game protection, and overall Table...
- Provides direct supervision of all table games and slot operations, and staff, during assigned shift. Enforces all games procedures and policies as outlined in department and company manuals and in accordance with Internal Controls. Monitors for compliance.- Responsible for controlling labor costs through proper forecasting and scheduling of staff. Adjusts daily work force based upon business needs.- Reports shift activity on a daily basis and coordinates with other shifts; including customer activity and play; game drop; and any unusual activity. - Assists in monitoring table and slot payouts to ensure proper amount are being paid to customers.- Verifies table inventories.- Recommends changes to game spread / mix and staffing.- Maintains game security and protects...
- Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines- Resolving guest and/or Cast Member issues the absence of the Casino Service Supervisor- Monitor incoming ACD phone calls to ensure quality guest service.- Maintaining and monitoring special events and reservation requests.- Maintaining data in computer system for analysis and track patron response to invitations- Keeping designated work area clean, neat, and stocked with supplies- Assisting with inventory maintainance of departmental inventory- Attending departmental and company meetings, as required
The casino services representative greets and answers inquiries from guests in both the promotions booth and admissions areas. They are responsible for issuing complimentaries, promoting and issuing screen test/marquee cards, and coordinating dinner reservations or transportation needs. ESSENTIAL RESPONSIBILITIES - Provides general information about Hollywood Casino and answers inquiries from guests- Retrieves table games ratings and utilizes patron response functions- Utilizes casino computer system to redeem star points for guests- Assists guests with special needs- Communicates marketing program including, star point value and issuance of promotional items- Monitors inventory of promotional items and notifies the supervisor when it is necessary to reorder- Makes...
The casino services representative greets and answers inquiries from guests in both the promotions booth and admissions areas. They are responsible for issuing complimentaries, promoting and issuing screen test/marquee cards, and coordinating dinner reservations or transportation needs. ESSENTIAL RESPONSIBILITIES - Provides general information about Hollywood Casino and answers inquiries from guests- Retrieves table games ratings and utilizes patron response functions- Utilizes casino computer system to redeem star points for guests- Assists guests with special needs- Communicates marketing program including, star point value and issuance of promotional items- Monitors inventory of promotional items and notifies the supervisor when it is necessary to reorder- Makes...
- Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino.- Adhere to established department and property policies and procedures regarding guest service standards.- This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty.- Assure the securing of company funds, provide accurate and courteous guest service.- Redeem coins/tokens, cash checks, and supply information to guests.- Maintain and assure the proper routing of the department’s paperwork.- Responsible for the movement and protection of company funds. This includes repeated lifting up to 35 lb. and pushing/pulling 500 lb. cart.- Maintain communication with all departments, Team Members and guests to...
SUMMARY: Responsible for Marketing activities, Marketing compliance, Marketing promotions, events, and entertainment. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Oversee Marketing’s promotions, events, and goals.- Coordinates and executes retail promotions, direct mail promotions, and special events to retail and database customers.- Organize and maintain files of all Marketing Promotions to include checklists, rules, and prize forms.- Communicate coordination between departments and training on promotion and event specifics.- Coordinate internal support related to each special event, promotion, or entertainment for all appropriate departments.- Coordinate and track, as needed, groups responding to special...
- Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity or by a guest of Ameristar Casino- Enter membership information into computer- Be knowledgeable of, and follow, all gaming regulations related to this position- Create and issue loyalty cards for guests- Assist in Marketing promotions and player events involving the promotions- Redeem coins, tickets, chips and cash guest checks- Respond to reasonable guest requests or place guest in contact with appropriate person for assistance- Ability to identify circumstances or incidents that require the notification and/or approval of others- Cooperative and able to take direction to follow through on assignments and work with the team
Position is open until filledAmeristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants- Discounted Casino bus tickets - Discounted RTD EcoPass- Hot meal served by the Leadership Team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts...
- Greet and verbally acknowledge each guest promptly. - Responsible for prompt, efficient, and courteous service of food and beverages to banquet and casino guests in accordance with venue and/or promotion/event standards. - Ensure each station is ready for guests' arrival in accordance with Banquet Event Order. - Knowledge of all event specification and details in accordance with Banquet Event Order. - Complete knowledge of all menu items and how each item is prepared. - Monitor guests' needs on a continual basis and ensure all requests are promptly fulfilled. - General knowledge of operations at HCPN in order to answer guest inquiries regarding racing, slots, wagering, etc. - Keep work area neat and clean in accordance with all PA Department of Health standards. -...
- Achieves desired results through established methods, procedures, and guidelines to maintain established standards and high-quality service. Monitors results through inspection, evaluation, and analysis; makes changes if necessary, to achieve goals. - Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals, and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Develops and produces menu items as listed in each restaurant. Follows all prep lists and ensures kitchens are stocked and ready for service. - Assists in the budget process for the department by...
General Accountabilities: - Manage Daily operations to include but are not limited to maintaining kitchen equipment, such as ovens, freezers, grills, food processors, etc. Ensuring they're in working order to prepare food quality and safety. - Delegates task to Sous Chefs, Specialty Cooks, Prep Cooks, and Line Cooks. - Coordinating with the team proficiently during all meal preparation and services. - Planning the food menus as per restaurant guidelines and seasonal availabilities. - Working in coordination with the kitchen staff. - Monitoring the quality and quantity of food that is being served to guests. - Maintaining the kitchen cleanliness and safety. - Maintain relationships with suppliers. - Oversee menu development, revision, ordering, and inventory...
- Achieve desired results through established methods, procedures and guidelines to maintain desired standards, and high quality service. Monitor results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Develops and produces menu items as listed in each restaurant. Follows all prep lists and ensure kitchens are stocked and ready for service.- May be responsible for assisting in the budget process...
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Responsible for promoting a positive influence in the community and participating in company-sponsored events. - Develop, maintain and manage training programs. - Oversee and direct the preparation of food products including cutting, trimming, chopping, slicing, carving, mixing, cooking, sautéing, grilling, frying, broiling, baking, and steaming and application of other preparation techniques as required for preparation of food and beverage products. - Ensure that all team members follow appropriate food handling procedures to ensure safe, quality products. - Ensure that freshness by directing and overseeing the rotation of items and storage at appropriate...
- Administers the overall activation of the back of house restaurant operations. - Responsible for supervising and managing staff in the F&B BOH department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. - Demonstrate a commitment to freshly prepared foods and superior food quality. - Assists with the proper storage and rotation of all food items. - Performs routine self-inspections of operations, looks for compliance with health department and quality standards. - Assists will food cuttings on new products and include, Director of F&B and Purchasing. - Develop working knowledge of all food outlets, menu preparation as well as presentation. - Make determinations regarding types of materials, supplies or...
Performs all tasks related to beverage service in a courteous and efficient manner while maintaining a clean work area in accordance with established standards and procedures. Essential Functions - Take drink orders from guests - Obtain drinks from station - Garnish and ice drinks as necessary - Serve beverages to guests in the lounge areas or on the gaming floors - Maintain a clean station at all times - Maintain knowledge of current hotel & casino activities, beverage outlets and operations - Follow all check settlement and Casino floor beverage control procedures - Promote good guest relations and always accommodate any reasonable request - Complete tasks dictated by the Supervisor/Team Leader on duty - Other job-related duties as requested
What does River City Casino & Hotel have to offer? - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Cocktail Waitress, you will:Shift: Mon - Thurs, 8am - 4:15pm Pay: $7.50 per hour + tips (Avg $150 to $300 in tips)*tip averages are based per shift.- Make routine rounds of assigned section on casino floor to obtain beverage orders.- Deliver beverage orders and provide amenities to guests such as matches, beverage napkins, and ashtrays and maintain assigned section by collecting used glassware, ashtrays, and trash.- Provide exceptional guest service.-...
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary:- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promotes casino events and programs- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Handles money according to procedure- Works well with others,...
