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- Performs general cleaning duties in public areas of the Casino Facility. Areas may also include Casino gaming floor, banquet rooms, restaurants, retail shops, museum, elevators, escalators and back-of-house employee locations (e.g. locker rooms, administrative offices etc.).- Responsible for carpet cleaning in halls & corridors, unobstructed and obstructed space by cleaning edges, spot cleaning and shampooing with specialized equipments, as directed. - Cleans hard floor surfaces in halls & corridors, unobstructed and obstructed spaces by dust mopping, wet mop & rinse, using equipment as directed.- Performs dusting and polishing duties on slot machines, art works, pictures, walls, columns, stair wells, baseboards, waste cans, furniture and fixtures to the highest established...
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SUMMARY: Responsible for deep cleaning of all floor surface areas, restrooms, slot machines, and high dusting. ESSENTIAL RESPONSIBILITIES The following and other duties may be assigned as necessary: - Detailing restrooms including but not limited to tile floor, grout, edging, toilets, sinks, walls, stalls, vents, ceiling tiles etc.- Daily use of deep cleaning machinery including side-by-sides, heavy duty floor cleaners, wet and dry industrial vacuums.- Clean & maintain all tile floors including grout.- Clean & maintain all hardwood and other flooring as needed.- Clean and maintain all floor cleaning equipment.- Moving and cleaning furniture as needed.- Deep cleaning of slot machines & slot banks, this includes tops, sides, bases & chairs.- Deep clean...
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- Responsible for supervising and managing staff in the Facilities department who conduct general maintenance, installation, maintenance and repair of HVAC, electrical and plumbing systems. - Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Makes recommendations or final decisions on various maintenance and construction projects and determines best practice for using in-house resources. -...
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- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner.- Develops relationships with players to grow customer base and increase company revenues by assuring customer retention and repeat business.- Attracts and manages customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, and beverages; assists with special requests.- Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the player rewards program.- Highly knowledgeable of Credit procedures, if applicable. Encourages the use of Credit and may extend lines of Credit when appropriate and...
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- Greets guests actively engaged in gaming and assists team members in player identification. - Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner. - Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests. - Focus on assigned players through guest development and attainment of guest loyalty to the mychoice brand. - Specifically focus on assisting Table Games Department in guest requests, issuance of comps, hotel and other reservations. - Maintain and develop assigned players while building professional relationships with guests, through providing excellent customer service and knowledge of mychoice program. - Maintains knowledge of casino...
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ESSENTIAL DUTIES AND RESPONSIBILITIES- Get acquainted with known and new players and develop new prospects. - Accompany guests at meals and other activities or events, give tours of facility, and make dinner or hotel reservations. - Properly administer and account for comps using sound discretion for the purpose of increasing gaming and generating revenue. - Plan, administer and host special events including pre-planning, organizing, setting up, ordering supplies, and other related activities using sound discretion in appropriate use of funding available for hosted activities for the purpose of increasing gaming and generating revenue.- Be present at all outlets especially the Casino floor or areas where guests are present in a quantity of time sufficient to provide quality...
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The following duties are representative of the role and are not intended to be all-inclusive:Player Development & Revenue Growth- Develop and manage a portfolio of players to drive visitation, loyalty, and revenue.- Proactively identify, acquire, and cultivate new players through on-floor engagement and outreach.- Monitor player activity and profitability; adjust engagement strategies accordingly.- Achieve or exceed established performance goals related to revenue, trips, and player worth.Relationship Management & Guest Experience- Build strong, personalized relationships with players through consistent communication (in-person/on-property, phone, email, and events).- Serve as the primary point of contact for assigned players, ensuring a seamless and high-quality guest...
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SUMMARYThe Casino Host position is responsible for developing and maintaining valuable relationships with players through marketing measures and exceptional customer service skills. ESSENTIAL DUTIES AND RESPONSIBILITIES- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, dinner reservations and assists with special requests.- Responsible for answering guests’ correspondence in...
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- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests. Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the "mychoice" program. - Highly knowledgeable of Credit procedures, if applicable. Encourages the use of Credit and may extend lines of Credit when appropriate and permissible by state regulatory law. - Devotes significant time being visible and available on the casino floor in order to...
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- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner.- Develops relationships with players to grow customer base and increase company revenues by assuring customer retention and repeat business.- Attracts and manages customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, and beverages; assists with special requests.- Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the player rewards program.- Highly knowledgeable of Credit procedures, if applicable. Encourages the use of Credit and may extend lines of Credit when appropriate and...
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- Responsible for developing and maintaining valuable relationships with the Asian Market players, specifically from the Chinese Market, with priority concentration in driving revenue while marketing our gaming product and bringing in new higher-valued Asian clientele. - Provide stellar customer service while developing and maintaining current Asian Market player relationships. - identify and develop professional relationships with new and first-time Asian Market guests. - To have the ability to learn and manage Asian Market guest tours of our facilities and furthering Asian guest education of the mychoice program benefits. - Assist in addressing and translation of guest issues, conflicts or complaints on behalf of the Company in a fair and equitable manner. - Attract and...
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- Sweeps and vacuum carpets and floors.- Mops floors.- Dusts and polishes fixtures, furniture and flooring.- Clean windows and doors.- Wash and wipe down of stairwells, base boards, walls, waste cans and other items as assigned.- Remove trash cans and debris.- Prompt attention to cleaning up spills or accidents or debris.- Conducts all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and forthright with information about our property and services.- Maintains a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner.
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- Perform to exceptional high standards the cleaning duties in public and back of house areas, as assigned, in order to achieve the cleanest, most confortable experience for our guest and fellow staff, in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Sweep and vacuum carpets and floors. - Mop floors. - Dust and polish fixtures, furniture, and flooring. - Clean windows and doors. - Wash and wipe down of stairwells, base boards, walls, waste cans, and other items as assigned. - Remove trash cans and debris. - Responsible for prompt attention to cleaning up spills or accidents or debris. - Conduct all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and fortHRight with...
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SUMMARY:Maintain high standards of cleanliness in accordance with the policies and procedures set forth by the company. Assist customers as necessary to ensure their satisfaction. ESSENTIAL DUTIES & RESPONSIBILITIES:- Responsible for cleaning all slot machines, floors, windows, walls, stairs, and elevators.- Responsible for spot vacuuming as required.- Cleaning, disinfecting, and restocking all restrooms.- Mopping floors around the bars, restrooms and other areas as needed.- Responsible for removing all trash and debris from machines, emptying and cleaning of all ashtrays. Trash and debris to be deposited in the outside dumpster.- Use of chemicals for cleaning and personal protective equipment.- Ability to read, follow instructions, and understand visual aids.-...
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- Maintains offices, hallways, lobbies, lounges, rest rooms, corridors, elevators, stairways, escalators and VLT Machines other work areas.- Sweeps floors and walkways. - Washes windows, door panels, and sills. - Empties wastebaskets, and empties and cleans ashtrays. - Replenishes bathroom supplies. - Keeps storage rooms clean and organized. - Delivers cleaning supplies and paper products. - Answers guest's questions about the facility.
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SUMMARY:Maintain high standards of cleanliness in accordance with the policies and procedures set forth by the company. Assist customers as necessary to ensure their satisfaction. ESSENTIAL DUTIES & RESPONSIBILITIES:- Responsible for cleaning all slot machines, floors, windows, walls, stairs, and elevators.- Responsible for spot vacuuming as required.- Cleaning, disinfecting, and restocking all restrooms.- Mopping floors around the bars, restrooms and other areas as needed.- Responsible for removing all trash and debris from machines, emptying and cleaning of all ashtrays. Trash and debris to be deposited in the outside dumpster.- Use of chemicals for cleaning and personal protective equipment.- Ability to read, follow instructions, and understand visual aids.- Must...
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- Cleaning and maintaining high areas which may need dusting or cleaning such as; vents, duct covers, lights & fixtures, beams, signs, columns, ceiling tile and televisions- Cleans and maintains offices, hallways, lobbies, lounges, rest rooms, corridors, elevators, stairways, escalators and Slot Machines other work areas- Clean parking lot: pick up trash and cigarette butts, sweep, occasionally pressure wash area around entrance and smoke shack- Keep front entrance clear of snow and ice: shovel snow from all exit areas of building, apply salt (ice melt) where and when needed- Maintain garden appearance- Sweeps, mop and vacuum floor- Cleans rugs, carpets, upholstered furniture, and blind- Washes windows, door panels, and sills- Empties wastebaskets- Replenishes...
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- Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. - Provides oversight for all games, game protection, and overall Table Games/Slots operations on assigned shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Assists in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with...
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- Primarily responsible for the administration of Casino Marketing- Assist the Slot Marketing Manager in the operation of the Casino Marketing department- Exercise discretion and independent judgment within the Casino Host functions- Work independently on player development- Devote majority of time in the casino providing personalized service to the guests- Identify and develop personal relationships with new and first time guests- Communicate constantly with Casino Game operations and other Casino Marketing cast members- Contact guests personally and/or send correspondence to invite them to enjoy amenities and/or to special events- Issue complementaries based on player ratings- Host outside entertainment for our guests, such as professional sporting events, dinners,...
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- Assists in any repair or maintenance of the facility as reasonably required.- Assists in fueling the vessel: follows fuel transfer procedures. - Maintains a clean, safe workplace. - Assists the Maintenance department when directed by the Facility Engineer. - Responsible for general plumbing and electrical repairs and maintenance. - Performs general HVACsystem maintenance, including repairing and cleaning units, changing filters, and lubricating parts. - Responsible for general maintenance on all EVS and F&B equipment.- Conducts daily inspection rounds of facility. - Assists with manning of EOS - Emergency Operation Station as needed. Basic knowledge of monitoring equipment (e.g., Prism system, Strain Gage system, and Fire Alarm panel). - Responds to all emergencies...