- Provides prompt, courteous beverage refreshment service to casino guests. - Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks. - Keeps informed of continually changing promotional beverages, events, and services. - Maintains integrity of all financial controls and responsibilities. - interacts with guests and co-workers in a helpful, positive, professional, and friendly manner. - Serves tables in proper order of arrival with exceptions in common sense situations or as ordered by supervisor. - Responsible for additional side work as assigned. - Maintains strict confidentiality in all company matters.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Resolve service problems according to guidelines.- Appear in publicity photos.- Promote casino events and programs.- Provide fast, friendly, professional beverage service to casino guests; carries full trays on every round.- Monitor guest consumption of alcohol and intervene as needed according to guidelines- Take drink orders, communicates with bartenders, assist in the preparation of drinks and present drinks to guests. - Handle money according to procedure; operate cash register, take money, make change, and make deposits at the end of shift.- Maintains clean and stocked workstation.- Participate as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation.- Declare tips through time and attendance system at the end of each shift.- Meet department uniform, appearance, and grooming requirements.- Meet attendance guidelines of the job and adhere to regulatory, department, and company policies.- Keep work areas clean and free of safety hazards, debris, and litter.- Perform all job duties in a safe and responsible manner.- Must adhere to regulatory, department and company policies. - Perform other job related and compatible duties as assigned.
As a BlackjackDealer School Candidate, you will:Shift: Swing / Overnights Pay: $6.00 per hr (Avg. tips $19.00 to $23.00 per hour) Weeks 1 & 2: INTRODUCTION TO TABLE GAMES AND BLACKJACK Time Commitment: 5 days per week, 8 hours per dayThis course begins with the general responsibilities of the dealer. Emphasis is placed on correct chip handling techniques, identifying the value of each color chip, learning to read the total value of a bet and pit procedures. Continued with the fundamentals of dealing Blackjack; card totaling, chip handling and cutting, card shuffling, and card placement. Attention given to game and accounting procedures, accuracy, and speed.- Maintains a positive attitude at all times while adhering to all company and departmental policies and procedures and state regulations as relates to this position.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with their fellow peers in training, respective course instructors and supervisors, and all departmental and company leaders for River City Casino & Hotel.- Follows game procedures and trainings when dealing Blackjack, Carnival Games, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games.- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.- Responsible for attending all classes of dealer training and adhering to daily attendance requirements.- Successful pass of dealing school and must be able to successfully complete a Table Games audition displaying adequate Table Games dealing skills.
- Provides friendly and efficient service to all guest in assigned outlet.- Displays a thorough knowledge of all menu selections and daily specials. Answers questions and make suggestions.- Completes all assigned cleaning and maintenance tasks.- Must be able to stand for a full shift.- Adheres to all company and departmental policies and procedures.- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.- Any and all duties as assigned by you Manager or a member of management.
- Remains current on all coupons, promotions, and certificates that apply to all food outlets.- Tracks and assigns seats in accordance with established procedures.- Must be able to stand a full shift.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Manager or a member of management.
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Responsible for providing friendly, professional, and responsive customer service to Bowling center guests.- Assists players in selecting equipment as needed.- Assigns guests to lanes according to established procedures.- Delivers and retrieves equipment from lanes as directed.- Maintains knowledge of property events, activities, and amenities to ensure personalized guest service.- Assists with the cleanliness and general maintenance of the center.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Transport guest's equipment and/or direct guests to appropriate areas- Communicates with staff at golf shop, practice tee and starter to insure smooth flow of services to our guests- Maintain a clean, fully functional practice facility- Assists the golf shop cast members with distribution of rental clubs- Maintain a clean fully functional bag storage facility and ensure that all bags are properly tagged and check-in- Clean golfing guest's equipment (primarily golf clubs) after their round and assist in loading them in the appropriate vehicle- Maintain a clean, fully functional golf car operation ensuring that each golfing guest receives a golf car that is in proper working order, safe, and prepared with all of the appropriate amenities- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Supervisor or a member of management
- Consistently prepares hot or cold food selections to standards established by the Executive Chef.- Ensures that work area is kept clean and orderly.- Assist in training of new Buffet Cooks.- Must be able to stand for a full shift.- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
- Assist with the preventative maintenance and repairs of all mechanical equipment (i.e. air, plumbing, electrical).- Assists in building new projects and replacing existing structures.- Assists with troubleshooting all equipment operations (i.e. electrical, plumbing, HVAC, refrigeration).- Must be able to paint, clean, move material, and assist or complete assigned projects that cover all aspects of the Facilities department.- Informs supervisor of any trends or recurring problems with equipment or construction.- Must be able to assist to the following laminate (carpentry), electrical, plumbing, painting, HVAC, flooring and all other projects associated with the maintenance and construction performed by the Facilities department.- Must maintain a valid driver’s license in your state of residence and maintain a clean driving record. Must have drivers license on their person at all times.- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
- Adhere to HCCTR as well as all Food and Beverage Policies- Greets guests with a warm, friendly smile and greeting.- Must deliver ACES Guest Service to every guest during all interactions- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.- Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy. - Carries dirty dishes from dining room to kitchen.- Wipes tabletops and chairs in accordance to departmental Health Standards.- Sets tables with silverware and glassware.- Replenishes supply of clean linens, silverware, glassware, and dishes in dining room.- Assist server with guest’s dining experience.- Completes work assignments for opening and closing duties.- Complete any task assigned by dining room manager, chef, or supervisor.- Performs other duties as may be assigned by department and/or company management.- Maintains valid WV racing license, Food Handlers permit and TIPS certifications- You are required to follow PPE and safety guidance designed to safeguard you, your fellow team members, and guests.
General Accountabilities: - Create a positive guest experience. Smile, be always helpful and friendly- Assists guest(s) in any way possible to ensure customer satisfaction.- Adhere to sanitation rules and regulations.- Keep the stationalways stocked with necessary supplies. Maintain inventory of paper goods by keeping shelves organized and notifying Supervisor of need.- Conduct any other related duties as assigned by Supervisor.- Clear and wipe tables and chairs. Wipe downside stations.- Assist servers in always resetting their tables.- Breakdowns bus pans at dish machine area.- Sorts all items.- Performing closing activities such as cleaning chairs and tables, stacking chairs, preparing stations for the morning shifts. - Assisting dishwashers to scrape, stack, or load dishes into dishwasher as needed. - Vacuum, sweep, and mop dining area. - Attend daily preshift meeting to communicate business volume, entertainment schedule, and Marketing information to inform employees.- Provide harmonious working environment while being sensitive to the needs of the employees and the guests.- Ensure that the outletis maintained and clean during all periods of operation. This position is Part Time.
SUMMARYThe Business Development Executive position is responsible for developing and maintaining valuable relationships with players through marketing measures and exceptional customer service skills.ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Develops and creates marketing campaigns at individual locations as well as for assigned route. - Develops marketing strategies for assigned customers and assists with campaign production and execution.- Establishes productive, professional relationships with key personnel in assigned customer accounts.- Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Makes decisions in conjunction with location owner on game placement, game type, and gaming area setup to maximize revenue. Makes recommendations to change placement, type, and setup based upon results. - Meets assigned targets for profitable revenue volume and strategic objectives in assigned accounts.- Develops in-house design strategies to redesign gaming areas in order to maximize revenue and performance. - Serves as liaison with municipalities and other local and state governmental institutions as necessary to assist clients with licensing needs.- Makes recommendations regarding contract terms while in the field to earn new business and secure agreements.- Makes cold calls on potential new locations. Schedules face to face meetings to close deals and add customer to route of locations. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends and aids in the coordination of special events.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Provides fast, friendly, professional, and responsive customer service to restaurant guests, food servers, and restaurant host/ess.- Adheres to established departmental and property policies and procedures regarding guest service standards.- Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station, obtaining replacement stock in accordance with procedure. - Removes dirty dishes, soiled linen, glassware, and flatware from table and counter tops, and transports items to designated area and cleans tables (wipes) and seats.- Ensures that the buffet line is clean and sanitary.- Resets tables with silverware, linen, napkins, and glassware in accordance with established restaurant table top specifications.- Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attends to guest needs) as required.- Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (e.g., coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required.- Maintains equipment as required in accordance with established guidelines and safety procedures.- Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with departmental procedures. - Resolves service issues according to established guidelines.- Assists in Bar/Beverage set-up.- Maintains strict confidentiality in all company matters.
Responsible for prompt clearing and resetting of tables according to specification, as well as assisting servers in the service of water to the guests. Essential Functions - Maintain sidestands, cleanliness of restaurant and stock the prescribed bars- Keep a fresh supply and water. - Assist guests in a professional and friendly manner- Follow directions from team leaders at all times- Maintain proper uniform and name tag and ensure a neat and clean appearance at all times- Other job related duties as assigned
- Performs duties to clear and set-up dining room; assists wait staff in serving food and beverages.- Responds to guest requests for settings, water, condiments, or other dining amenities.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Sets up, arranges, or takes down dining tables, private dining room, and/or wait stations.- Prepares water pitchers and bread stations; stocks linens and dinnerware.- Cleans and polishes various pieces of table ware and folds napkins.- Assists wait staff in serving guests, carries food trays, and refills water glasses, coffee, and tea.- Cleans, mops, and sweeps storeroom, various kitchen areas, and vents as assigned. Removes trash.- Assists with kitchen work and general clean up as directed.- Follows safety rules and keeps work area clean and orderly.- Other duties as assigned.
- Provides fast, friendly, professional, and responsive customer service to restaurant guests, food servers, and restaurant host/ess. - Adheres to established department and property policies and procedures regarding guest service standards. - Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station, obtaining replacement stock in accordance with procedure. - Removes dirty dishes, solid linen, glassware, and flatware from table and counter tops, and transports items to designated area and cleans tables (wipes) and seats. Ensures that the buffet line is clean and sanitary. - Resets tables with silverware, linen, napkins, and glassware in accordance with established restaurant table top specifications. - Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attends to guest needs) as required. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (e.g., coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required. - Maintains equipment as required in accordance with established guidelines and safety procedures. - Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures. - Resolves service issues according to established guidelines. - Assists in Bar/Beverage set-up. - Maintains strict confidentiality in all company matters.
ESSENTIAL DUTIES AND RESPONSIBILITIES - Assist server with guests’ dining experience.- Responsible for clearing all tables and resetting in accordance with department standards. - Monitor tables to assess guests’ needs; anticipate and respond to guest requests when meal has been completed while keeping table clear to provide a clean, neat, eating area. - Restock and clean assigned station at the end of each shift in accordance with department standards.- Maintains cleanliness of designated areas as directed in accordance with established department standards.- Participate as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation.- Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies.- Perform all job duties in a safe and responsible manner. - Perform other job related and compatible duties as assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES - Assist server with guests’ dining experience.- Responsible for clearing all tables and resetting in accordance with department standards. - Monitor tables to assess guests’ needs; anticipate and respond to guest requests when meal has been completed while keeping table clear to provide a clean, neat, eating area. - Restock and clean assigned station at the end of each shift in accordance with department standards.- Maintains cleanliness of designated areas as directed in accordance with established department standards.- Participate as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation.- Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies.- Perform all job duties in a safe and responsible manner. - Perform other job related and compatible duties as assigned.
- Provides fast, friendly, professional, and responsive customer service to restaurant guests, food servers, and restaurant host/ess. - Adheres to established departmental and property policies and procedures regarding guest service standards. - Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station, obtaining replacement stock in accordance with procedure. - Removes dirty dishes, soiled linen, glassware, and flatware from table and counter tops, and transports items to designated area and cleans tables (wipes) and seats. Ensures that the buffet line is clean and sanitary. - Resets tables with silverware, linen, napkins, and glassware in accordance with established restaurant table top specifications. - Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attends to guest needs) as required. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required. - Maintains equipment as required in accordance with established guidelines and safety procedures. - Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures. - Resolves service issues according to established guidelines. - Assists in Bar/Beverage set-up. - Maintains Board of Health standards of sanitation and personal hygiene and cleanliness, as well as beverage service techniques and safety, all with regard to the safe handling of food and beverage products for guests’ consumption. - Displays knowledge of all emergency procedures.- Provides positive communication and uses Red Carpet Service skills with every patron and co-worker. - Performs any reasonable, temporarily assigned job duties outside the position’s job description where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
- Clearing all table and resetting them for new seating in accordance with venue standards- Ensuring each table is ready for guests arrival in accordance with venue standards- Performing service duties for servers by picking up their orders when ready in the kitchen and delivering them- Monitoring tables to assess guests’ needs and anticipate and respond to guest requests when meal had been completed keeping table clear to provide a clean, neat, eating area- Restocking and clean assigned station at the end of shift to have ready for start of next shift in accordance with Department of Health standards- Attending pre-shift meetings- Responsible for maintaining a regular and consistent attendance record- Participating as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation- Declaring tips through time and attendance system at the end of each shift
