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- Adheres to established departmental and property policies and procedures regarding guest service standards.- Demonstrate advanced knowledge of basic cooking and preparation methods- Oversees and is directly involved in the production of all food items on restaurant menu- Safely and effectively use all equipment essential to the position- Responsible for all routine opening, during service, and closing functions and checklists- Interact with fellow team members in a cooperative manner- Communicate clearly using appropriate language and conduct when engaging guests and team members - Abide by all Health Department food safety requirements
Position is open until filledAmeristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants- Discounted Casino bus tickets - Discounted RTD EcoPass- Hot meal served by the Leadership Team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts...
- Responsible for safe and efficient production of food products, including quality and quantity control, par levels, food storage, product rotation, cutting, slicing, sauté, frying, mixing, grilling, etc.- Assists in creation of specials/menu items, plating guides and procedures, line checks, inventory, inventory control, and takes a leadership role in the kitchen operation.- Assists with set up and operation of multiple outlets in Hollywood Casino; coaches Cook Level 2 and 3 for cross utilization of labor and upward mobility opportunities. - Produces stocks, soups, and sauces as part of preparation of daily food (meal period) service. - Follows SOPs and production list to meet required par levels and specifications for assigned station or duties at Hollywood Casino. - ...
Position is open until filledAmeristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants- Discounted Casino bus tickets - Discounted RTD EcoPass- Hot meal served by the Leadership Team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts...
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Removes bill validator cartridges from slot machines and replaces with empty cartridges.- Loads bill validator cartridges on the cart and transports it to the Count Room.- Signs out Count Room keys.- Counts and straps currency from bill validator cash boxes.- Uploads the bill validator amounts to be entered into OASiS system.- Scans and uploads TiTO vouchers in the data imaging system.- Counts, straps, and records currency from Table Games drop boxes.- Verifies and Audits documents from Table Games drop boxes to the Drop Verification Report and corrects any system errors or...
- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Count Services Department.- Oversees and trains count cast members and ensures that all company and departmental policies and procedures are followed.- Directs daily operations of the slot drop and coin weigh/wrap process; verifies the weigh/wrap count.- Directs daily operations of the bill validator drop.- Informs Count Services Supervisor of any problems.- Must be able to lift 50-100 lbs.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.- Any and all duties as assigned by your Supervisor or a member of management.
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary at Hollywood Casino Tunica or 1st Jackpot Tunica: The Food and Beverage Lead Attendant is responsible for providing superior service to both the internal and external customer at Hollywood & 1st JP Food and Beverage Outlets. - Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.- Inspects all areas of responsibility for safety and maintenance needs and acts as needed.- Supports Food & Beverage leadership with department training- Communicates closely with Food & Beverage Assistant Shift...
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acts as a leader of the department working with and on behalf of the supervisory team; keeps team members and department leaders well-informed regarding hotel operations. - Provides training and insight to Front Desk Clerks; distributes shift work to team members as directed. - Possesses complete knowledge of Hotel Front Desk policies and procedures and assures their implementation. - Responsible for the accurate check-in and check-out of each guest. - Handles complex guest service situations such as room moves and unassigned reservations; acts as communication center between guests and various internal departments to ensure guest satisfaction. - Ensures that all guest contact is...
1. Deliver internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).2. Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. 3. Responsible for the quality and quantity of work, ensuring par levels are met. 4. Trains Laundry Attendants, ensuring proper...
- Repairs and installs electrical systems and apparatus, including repairing heaters, light switches, outlets, wire panels, transformers, light fixtures, etc. - Repairs and installs plumbing, including repairing toilets, sewage discharge lines, sinks, dishwashers, ruptured lines, etc. installs new water lines, toilets, and sinks; unclogs toilets and drains; heat tapes plumbing lines. - Performs general preventive maintenance, including changing filters, lubricating mechanical parts, cleaning ice machines, changing light bulbs, etc. - Performs general carpentry work, including framing walls, hanging drywall, building shelves, laying carpet, etc. - Maintains HVACsystem, including repairing and cleaning units, changing filters, and lubricating parts.- Performs locksmith tasks...
The following and other duties may be assigned as necessary for multi properties in the Tunica area, including Hollywood Casino Tunica, Bally’s and/or Resorts: - Responsible for providing guidance and daily oversight of the Revenue Audit department in absence of Supervisor or Manager. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Coordinates all daily revenue Audits. - Prepares and reviews...
SUMMARYOfficers are employed to protect property and life and enforce safety regulations by performing the following duties to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals. ESSENTIAL DUTIES AND RESPONSIBILITIES:Other duties may be assigned. - Through alertness, diligence, specified procedures and proactive attention to potential danger and security risks, the security officer shall protect our guests, our property and our staff from harm or loss. - Patrols, periodically, buildings and grounds of the facility, as directed; or stand watch, as directed, at an assigned security post, to oversee the comfort, safety and security of our guests. - Examines various points of entry to determine that they are secure. - Conducts...
- Patrol exterior of property including Parking Garage by foot and patrol vehicle.- Oversee high volume outdoor events for security and traffic concerns.- Safeguards and protects Hollywood Casino St. Louis assets.- Enforce Missouri Gaming Commission Regulations including the System of Internal Controls.- Prepares Security Incident Reports.- Train and schedule Security personnel.- Escorts Gaming Chips, Tokens and cash of $500.00 or more, Collects and transports Drop Boxes to storage area.- Administers minor first aid when required.- Guest relations.- Report improper or illegal or suspected improper or illegal acts by a Hollywood Casino St. Louis employee to the Security Assistant Shift Manager.- Assist Main Bankers in pushing the locked NRT carts when replenishing the...
SUMMARYMaintain and repair electrical and mechanical devices on electronic gaming devices, kiosk machines and signage. Direct front line team members. Diagnose and repair electronic board malfunctions within the limits of accepted practice. ESSENTIAL DUTIES AND RESPONSIBILITIES- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Assign daily duties to slot technicians, and oversee assignment completion- Keep Department Supervisor informed of any slot technician performance issues- Provide and assist in slot tech performance evaluation.- Diagnose and repair electronic components or wiring problems.- Diagnose repair and program...
Position is open until filledAmeristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants- Discounted Casino bus tickets - Discounted RTD EcoPass- Hot meal served by the Leadership Team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts...
SUMMARY: The Leadership Excellence at Penn (LEAP) Program is a career and leadership development program designed for college/university students nearing graduation and/or recent graduates. In totality, the program is 15-months and divided into 2 phases. Phase 1 (Internship) is 12-weeks and Phase 2 (Associate) is 12-months. During the Associate phase, participants are hired full-time into an entry-level professional position in one functional area while being mentored by corporate and property leaders. ESSENTIAL RESPONSIBILITIES include the following. Other duties may be assigned. - Work on projects related to key business priorities in one functional area, determined by property leadership.- Build relationships with team members, department leaders, and executives.-...
The Leadership Excellence at PENN (LEAP) Program is a career and leadership development program designed for college /university students nearing graduation and/or recent graduates.In totality, the program is 15-months and divided into 2 phases:• Internship (Phase 1): 12-week paid internship that provides practical, hands-on experience in several functional areas while being mentored by corporate and property leaders. Interns will present a summary of their experience to property leadership at the end of the internship.• Associate (Phase 2): 12-month program in which participants are hired full-time into an entry-level professional position in their functional area while being mentored by corporate and property leaders. Associates complete and present a capstone-type project...
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Provides wine, liquor, and related bar service to guests and cocktail servers at assigned stations. - Mixes drinks according to prescribed recipes. - Keeps station stocked with all liquor, glasses, and accessories necessary. - Maintains integrity of all financial controls and responsibilities. - Provides fast, friendly, professional, and responsive customer service to guests.- Maintains cleanliness of designated area. - Ices and fills all non-alcoholic drinks for servers. - Provides work direction to assigned bar attendants. - Opens and closes bar according to established procedures. - Responsible for maintaining and balancing a cash drawer, Credit charges, and...
- Provides friendly and efficient service to guests during check in/check out procedures. - Makes and confirms reservations and assists guests with problems or questions. - Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.). - Performs Front Desk, Call Center, and other Hotel-related duties when necessary. - Keeps supervisor informed of any problems. - If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner. - Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. - Maximizes resort revenues by selling reservations based on predetermined rate strategies. - Accurately enters...
