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- Acknowledge guests with a warm verbal greeting and eye contact, in accordance with our Red Carpet Customer Service training, present menus, and promptly take order. - Establish rapport with guests providing outstanding customer service and creating a friendly and fun atmosphere in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Act as guide of guest's dining experience/ambassador of good will. - Prepare restaurant and table for service. - Manage assigned section and provide superb service following the service standards. - Show enthusiasm towards guest and product. - Help fellow servers; maintain a team mentality. - Accurate computer input of orders and delivery of food, wine, and beverages. - Reconcile...
- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for shift, responsible for accepting payment and making correct change when necessary.- Stock Sports Book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Write sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures.- Explain wagering rules, including betting lines and odds, and procedures to guests.- Ensure compliance with...
- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Write Sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures- Explain wagering rules, including betting lines and odds, and procedures to guests- Provide...
- Takes food and drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff- Engages in friendly conversations with guest whenever possible- Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant- Keeps designated working area clean and organized, and assists in maintaining...
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Monitor and supervise Sportsbook team for adherence to company policies, procedures, Title 31 and minimum internal control standards, and applicable jurisdiction regulations and laws.- Close out Sports Representatives at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately. - Verifying cash drawers, complete reports, rate casino customer activity, and monitor Sportsbook for suspicious activity- Prepare and stock all the daily sports sheets. - Ensure compliance with currency transaction requirements, Title 31, and Suspicious Activity Reporting for Casinos (SAR) requirements.- Explain wagering rules,...
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sportsbook stations with adequate supplies; keeps all stations neat and clean.- Write sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures- Explain wagering...
- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Write Sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures- Explain wagering rules, including betting lines and odds, and procedures to guests- Provide...
- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations. - Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary. - Stock Sportsbook stations with adequate supplies; keeps all stations neat and clean. - Write sports tickets in an accurate and timely manner. - Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs. - Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures - Explain wagering rules, including betting lines and odds, and procedures to guests - Ensure compliance with...
What does River City Casino & Hotel have to offer? - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Sportsbook Representative, you will:Shift: VariesPay: $16.00 per hour + tokes- Accurately write, verify, and pay tickets for sports wagers in accordance with departmental policies and jurisdictional gaming regulations.- Maintain an assigned cash bank throughout the shift, ensuring accurate handling of payments and change.- Ensure sportsbook stations are fully stocked and maintained in a clean and orderly condition.- Process sports wagers and payouts in a...
What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Sportsbook Representative, you will:Shift: Varies | Pay: $16.00 per hour + tokes- Accurately write, verify, and pay tickets for sports wagers in accordance with departmental policies and jurisdictional gaming regulations.- Maintain an assigned cash bank throughout the shift, ensuring accurate handling of payments and change.- Ensure sportsbook stations are fully stocked and maintained in a clean and orderly condition.- Process sports wagers and payouts in a timely and...
What does River City Casino & Hotel have to offer? - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.Sportsbook Representative / Supervisor (Dual-Coded Position)This dual-coded position provides the opportunity to work as both a Sportsbook Representative ($16.00 +tokes) and a Sportsbook Supervisor ($24.00 per hour), with scheduled days assigned to each role. Team members will perform front-line responsibilities serving guests directly, as well as supervisory functions to support and oversee sportsbook operations.Representative Responsibilities- Accurately write,...
What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.Sportsbook Representative / Supervisor (Dual-Coded Position)This dual-coded position provides the opportunity to work as both a Sportsbook Representative ($16.00 +tokes) and a Sportsbook Supervisor ($24.00 per hour), with scheduled days assigned to each role. Team members will perform front-line responsibilities serving guests directly, as well as supervisory functions to support and oversee sportsbook operations.Representative Responsibilities- Accurately write, verify, and...
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Assist Sportsbook Manager with supervising daily management and supervision of Sportsbook Team Members. - Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Assist Sportsbook Manager with creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Assists in conducting investigations into variances, violations of internal controls, and violation of reporting requirements.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting...
ESSENTIAL DUTIES AND RESPONSIBILITESThe following and other duties may be assigned as necessary:- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Write Sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures-...
What does River City Casino & Hotel have to offer? - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Sportsbook Supervisor, you will: Shift: Varies | Pay: $25.00 Per Hour - Supervise Sportsbook team members to ensure adherence to company policies, Title 31 and Suspicious Activity Reporting for Casinos (SAR) requirements, internal control standards, and applicable gaming regulations. Monitor sportsbook activity for suspicious behavior and ensure accurate reporting.- Reconcile cash drawers and close out Sportsbook Representatives at the end of their shifts, ensuring...
What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Sportsbook Supervisor, you will: Shift: Varies | Pay: $25.00 Per Hour - Supervise Sportsbook team members to ensure adherence to company policies, Title 31 and Suspicious Activity Reporting for Casinos (SAR) requirements, internal control standards, and applicable gaming regulations. Monitor sportsbook activity for suspicious behavior and ensure accurate reporting.- Reconcile cash drawers and close out Sportsbook Representatives at the end of their shifts, ensuring all...
General Accountabilities:- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Write Sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures.- Explain wagering rules, including betting lines and odds, and procedures to...
SUMMARY:Observes the facility via the CCTV system in a professional manner to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals. A present or former surveillance department employee may not accept employment as a key employee or gaming employee with the same licensee for whom he/she was previously employed as a surveillance department employee unless 1 year has passed since the former surveillance department employee worked in the surveillance department. The present or former surveillance department employee may file a written petition requesting the Board to waive this restriction and permit the employment of a present or former surveillance department employee in a particular position. The Board may grant or deny the waiver upon...
- Responsible for the clandestine monitoring of the: - Gaming conducted at the slot machines.- Operations conducted at and in the Cashiers' Cage and any satellite Cage. - Operations conducted at automated bill breaker machines, automated gaming voucher and coupon redemption machines, automated jackpot payout machines, and automated teller machines.- Count processes conducted in the Count Room. - Movement of cash and slot cash storage boxes. - Entrances and exits to the licensed facility, the Gaming Floor, and the Count Room. - Gaming conducted at the table games. - Surveillance of the operation of any satellite Cage or Poker Room Cage. -...
- Supervise all assistant starters - Ensure that races are started fair and timely - Communication with stewards - Schooling horses in the morning - Keeping accurate records pertaining to the starting gate on each horse stabled on grounds - Maintain and check recorded equipment - Setting the gate for each race, ensuring numbers on gate. - Follow proper procedures for getting gate on and off track each race - Making equipment changes if needed - Report any maintenance or safety issue to management - Addressing complaints and resolving problems. - This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.
