Job Listings

Reports to: Food & Beverage SupervisorPrimary Purpose: Set up, services, and maintains all food and beverage in the Suites. Responsibilities: - Serves food and beverages to guests as required - Takes beverage orders and serves accordingly - Maintains cleanliness of Suites and work area - Suite set up as directed for Supervisor- Greets Suite guests and informs guests of food and beverage availability and Sam Houston Race Park amenities - Other duties assigned 

SUMMARY:This position is responsible for troubleshooting and providing end user support for all electronic systems and devices.  Directly reports to the IT Manager for scheduling, issues or concerns, and project assignment.    ESSENTIAL DUTIES AND RESPONSIBILITIES:  The following and other duties may be assigned as necessary: - Creates framework for property user profile interfaces as they relate to Company systems and networks. - Analyzes hardware, software, and computer system functional specifications to determine property and business needs. Partners with property leadership to implement products, systems, and specifications from analysis outcomes. - Performs the installation, repair and preventative maintenance of personal computer equipment and related systems.  -...

ESSENTIAL DUTIES AND RESPONSIBILITIES- Protect company assets by observing the activities of employees and customers via surveillance cameras.- Review surveillance coverage on cases of patron/internal control disputes.- Complete daily activity report and note any pertinent facts. - Monitor recording equipment, and check equipment operation. - Report all observed violations of gaming regulations and procedures to appropriate authority in order to adhere to company reporting requirements.- Meet department uniform, appearance and grooming requirements.- Keep work areas clean and free of safety hazards, debris and litter.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Perform other job related and...

- Performs duties to monitor and record all gaming and casino activities. - Exercises good judgment to identify suspicious guests or team members, following detailed instructions according to company policies and procedures.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Monitors all casino activities on the casino floor and supporting area. Notifies appropriate party of suspicious behavior.- Records and reports on violations of internal controls and criminal behavior.- Maintains and updates accurate reports and daily logs of all surveillance and casino activity.- Reviews taped incidents to identify gaming problems.- Sets up and...

The surveillance agent conducts clandestine surveillance throughout the casino property for the protection of company assets utilizing video and audio capabilities. ESSENTIAL RESPONSIBILITIES - Monitor casino guests and team members throughout the property- Utilize computer based software to generate documents- Observe and record table games and electronic gaming devices to ensure integrity on the games- Observe and record count room activities such as table game drops, bill validator drops in protection of company assets until all are accurately and properly accounted for- Observe and record cage areas for proper redemption and payout of chips, tickets and other casino related instruments used on a daily basis- Review and report recorded incidents to the requestor-...

- Schedule: - Observe the facility via the CCTV system in a professional manner in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - HCPN's Surveillance department employees shall be independent of all other departments. - A present or former Surveillance department employee may not accept employment as a key employee or gaming employee with the same licensee for whom he/she was previously employed as a Surveillance department employee unless 1 year has passed since the former Surveillance department employee worked in the Surveillance department. The present or former Surveillance department employee may file a written petition requesting the Board to waive this restriction and permit the employment of a present or former...

- Adheres to established departmental and property policies and procedures regarding guest service standards. - Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas. - Maintains surveillance watch of designated area and activities; records any irregular activity as required. - Reports verbally and in writing any violations of iGC Submissions, indiana State Gaming Regulations, or company policies and procedures, as well as any safety considerations to the appropriate supervisor or manager. - Reports and offers solutions for any area of vulnerability to loss from internal or external sources. - Maintains thorough knowledge of and compliance with iGC Submissions, indiana State Gaming Regulations,...

SUMMARYObserve all casino operations via surveillance camera to ensure the protection of company assets.  Observe and evaluate all procedures and regulatory requirements. Report and maintain video footage of any infractions. ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide friendly, fast, and helpful customer service through consistent practice and delivery of customer service to all guests and team members.- Protect company assets by observing the activities of employees and customers via surveillance cameras.- Review video surveillance footage on cases of patron/internal control disputes.- Complete daily activity reports and note any pertinent facts.- Monitor recording equipment and check equipment operation.- Report all observed gaming violations, procedures, and...

- Observing and reporting any and all gaming violations and/or thefts of company property- Operating monitor room equipment, including basic computer functions- Participating in court actions relating to gaming violations- Learning and using two card count system - Learning all games in use and all procedures and cheating indicators of such games - Writing proper reports as needed in a timely manner - Responding to surveillance supervision and gaming control requests - Responding to requests of all other departments when necessary

- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- When assigned to surveillance monitoring room, "patrols" the facility through the pan, tilt and zoom cameras and records all pertinent activity on the digital video recording systems. Logs and marks recordings and files them in one of several repositories depending on the activity depicted.- Must learn all table games offered at property and be trained in cheating methods and card counting in order to be able to recognize that activity when it is occurring- Must learn policies, procedures, Internal Controls and State Regulations for all gaming and cash...

- Observes and reports any and all gaming violations and/or thefts of company property - Operates monitor room equipment, including basic computer functions - Participates in court actions relating to gaming violations - Learns and uses two card count systems - Learns all games in use and all procedures and cheating indicators of such games- Writes proper reports as needed in a timely manner- Responds to surveillance supervision and gaming control requests- Responds to requests of all other departments when necessary

MAJOR JOB DUTIES: Duties include, but are not limited to the following:- Observe and report on all areas under surveillance to ensure compliance with the Hotel and Casino’s in-house Regulation “6”, Gaming Control Board Regulations, and in-house gaming policies and procedures.- Record and observe casino games, sports book, count rooms, slots, keno, bar areas and casino cage, cashier areas including all money transactions.- Know basic strategy of all games and the count(s).- Write all necessary incident reports.- Communicate with Casino, Cage, Security and Slot Management with any relative information.- Rotate all video tapes when necessary.- Perform technical maintenance, as required.- Present self in a professional manner possessing a team attitude at all times. -...

*This position will be specifically hired for Grave Shift (10:00 PM - 6:30 AM) - Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- When assigned to surveillance monitoring room, "patrols" the facility through the pan, tilt and zoom cameras and records all pertinent activity on the digital video recording systems. Logs and marks recordings and files them in one of several repositories depending on the activity depicted.- Must learn all table games offered at property and be trained in cheating methods and card counting in order to be able to recognize that activity when it is occurring- Must learn...

- Responsible for the clandestine monitoring of the following:- The gaming conducted at the slot machines. - The operations conducted at and in the cashiers' cage and any satellite cage. - The operations conducted at automated bill breaker machines, automated gaming voucher and coupon redemption machines, automated jackpot payout machines and automated teller machines. - The count processes conducted in the count room. - The movement of cash and slot cash storage boxes. - The entrances and exits, the gaming floor and the count room.                               - The gaming conducted at the table games.                                                           - The operation of any satellite cage or Poker room cage.- The storage areas used for the storage of chips,...

- Schedule: - Observe the facility via the CCTV system in a professional manner in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - HCPN's Surveillance department employees shall be independent of all other departments. - A present or former Surveillance department employee may not accept employment as a key employee or gaming employee with the same licensee for whom he/she was previously employed as a Surveillance department employee unless 1 year has passed since the former Surveillance department employee worked in the Surveillance department. The present or former Surveillance department employee may file a written petition requesting the Board to waive this restriction and permit the employment of a present or former...

 - Observes and reports any and all gaming violations and/or thefts of company property- Operates monitor room equipment, including basic computer functions- Participates in court actions relating to gaming violations- Learns and uses two card count system- Learns all games in use and all procedures and cheating indicators of such games- Writes proper reports as needed in a timely manner- Responds to surveillance supervision and gaming control requests- Responds to requests of all other departments when necessary 

- Adheres to established departmental and property policies and procedures regarding guest service standards. - Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas. - Maintains surveillance watch of designated area and activities; records any irregular activity as required. - Reports verbally and in writing any violations of Gaming Regulations or company policies and procedures as well as any safety considerations to the appropriate supervisor or manager.- Reports and offers solutions for any area of vulnerability to loss from internal or external sources. - Maintains thorough knowledge of and compliance with Gaming Regulations, company policies, and departmental procedures.- Works on special...

The surveillance department employees shall be independent of all other departments. A present or former surveillance department employee may not accept employment as a key employee or gaming employee with the same licensee for whom he/she was previously employed as a surveillance department employee unless 1 year has passed since the former surveillance department employee worked in the surveillance department. The present or former surveillance department employee may file a written petition requesting the Board to waive this restriction and permit the employment of a present or former surveillance department employee in a particular position. The Board may grant or deny the waiver upon consideration of the following factors: (1)  Whether the former surveillance department...

- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to gaming regulations.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Maintains knowledge and ensures enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance department for...

- Obtains all keys and other tools and supplies necessary to complete daily tasks. - Assists Supervisor in providing accurate training to all Surveillance Team Members.- Prepares and creates required reports and sends to Manager for review.- Audits and submits accurate paperwork according to MGC regulations.- Assists with ordering supplies and maintaining supply par levels.- Operates video equipment and software applications for monitoring assigned areas and identifying deviations, abnormalities or unusual activity.- Assists Manager with administrative duties as needed.- Provides written reports of any gaming violations, policy violations, and/or any deviations or irregularities observed.- Continuously maintains, reviews, and updates knowledge on all policies, procedures,...