- Administers the overall activities of the restaurant operation on assigned shift.- Establishes and administers training programs within the assigned restaurants.- Counsels, guides and instructs personnel in the proper performance of their duties.- Direct the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Supervises staff on shift and ensures proper staffing levels in order to provide high standards of service with minimum labor hours.- Ensures that available facilities are adequate ‘for performance of duties by assigned personnel.- Maintains and instructs assigned personnel on safety policies and procedures, and follows up to ensure that hazards are eliminated.- Monitors appearance of food served and communicates deviations from standard.- Performs assigned input work in compiling annual budgets.- Prepares and, coordinates the periodical performance reviews (90 days, annuals, etc.) of assigned personnel.- Service standards used to measure success include, turnover rate, high staff morale, labor cost in line with budget and cleanliness of restaurant.- Ensure team members to clean their areas as they perform their duties and assist with cleaning in other areas.- Cross-train those within your department while encouraging, reinforcing and supporting your peers and team.
- Operates exciting restaurant environments which attract and retain gaming guests while supporting Company Strategy. - Responsible for all Front of House food operations to include Service Standards, maintaining positive employee relations, hiring and training of all staff. - Follows all concept specific guidelines while controlling costs. - Ability to analyze and evaluate profit and loss statements.- Executes and audits supplies and inventory items insuring cost controls. - Ensures that all food products prepared meet the established specifications and standards.- Ensures that the proper levels of service are provided based on forecasted needs & assures return visits.- Ensures that the minimum level of labor is used to perform the required level of service without impacting service standards. - Completes the required daily financial tools and reports. - Ability to ensure timely service/creative offerings with large functions. - Communicates variances from established standards to Food & Beverage Director. - Solicits and responds to guest feedback through direct interaction, comment card analysis & Marketing Feedback. - Maintains a neat, clean, organized, safe and comfortable work environment for employees and guests.- Ensures that all service equipment is operational and handled safely, reporting mechanical issues to appropriate team members.- Follows all established Alcohol Management Guidelines. - Assures all employee files are in order as described in Property Guidelines. - Understands and administers the PAR form, sets performance expectations and provides coaching and operational support for the supervisory team, and employees. - Enforces all appearance and uniform guidelines. - Enforces all regulatory, internal controls, policies and procedures.- Communicates with VIP and Marketing Team to support all Property efforts in positively impacting our guest experiences. - Adheres to all regulatory, departmental and company policies and internal controls.- Acts as a role model to other employees and always presents oneself as a credit to the company and encourages others to do the same.- Adheres to all regulatory, company and department policies and procedures.
SUMMARY This position will be responsible for assisting in the management of a food and beverage outlet. This position is responsible for the control and accountability of revenues, expenses and inventories and will ensure proper preparation of accurate records. This position will directly supervise food and beverage team members and must be willing to work a flexible schedule to include all shifts, weekends and holidays. This is an exempt position and reports to the Food and Beverage Manager.
- Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area.- Monitoring and replenishing all food products in work area by stocking counters and displays in a neat, accurate and timely fashion.- Ensuring work area is neat, clean and sanitized before and throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe workstation.- Ensuring and monitoring rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage containers to minimize waste and spoilage and ensure quality attractiveness.- Partnering with culinary team to ensure coordinated workflow during shift to meet business demands and ensure customer satisfaction. - Maintaining all equipment in proper fashion.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Anticipate customer needs and appropriately suggest products to maximize service and sales.- Resolve service problems according to guidelines.- Follow appropriate food handling procedures to ensure safe, quality products.- Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, and appropriate operation of cash register and Point of Sale system.- Complete deposits at the end of each shift.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing counters.- Ensure to go supplies and products are ordered and stocked as needed.- Accurately deliver to go food items to customer verifying order with guest.- Assist with running in-house food orders when possible- Accurately take to go orders from guest. Confirming order details prior to sending to kitchen. - Assist with Expo of to go orders when possible- Safely and responsibly handle scalding hot products and equipment.- Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Performs other job related and compatible duties as assigned
Work hours are approximately 5p-12a Wednesday - Friday ESSENTIAL DUTIES AND RESPONSIBILITIES - Provide stellar customer service to internal and external customers including participation in and promotion of customer service programs to continuously improve customer service.- Prepare, display, sell and serve food products to customers.- Operates all necessary kitchen equipment in the outlet, in a safe and responsible manner- Supports safety and accident prevention programs (nonslip footwear, knife handling, and proper lifting). - Follow appropriate food handling procedures to ensure safe, quality products.- Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, and appropriate operation of cash register or point of sale system.- Complete deposits at the end of each shift.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing counters, display cases, refrigeration units, and beverage machines.- Ensure supplies are stocked as needed.- Attend all departmental and company training programs or meetings as directed.- Compile information, complete and submit reports as needed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements.- Any reasonably requested job duty needed to promote productivity in the efficient administration of business, or any reasonable request made by your supervisor or management personnel.
- Assist the manager for assigned shift creating a differentiated service experience and ensuring optimum performance of all team members- Indirectly responsible for maintaining back of house operations with all set culinary and operational standards and specifications with the Sous Chef- Ensures regulatory, internal controls and policy and procedure compliance- Establishes and implements sequence of service to ensure consistent high-quality service standards are maintained- Acts as a role model to other employees and always presents oneself as a credit to the Company and encourages others to do the same- Performs all other related and compatible duties as assigned- Achieves desired results through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high-quality service. Then, monitors results through inspection, evaluation and analysis. Makes changes, if necessary, to achieve result- Accountable for meeting or exceeding all State and company sanitation requirements (ServSafe)- Management accountability for all team members for day to day and long-term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation- Responsible for scheduling (planning, assigning and directing work) to meet business demands to ensure optimal operations and customer satisfaction during all business hours
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check, and comps, delivering order to guests, and bussing and cleaning of dining area.- Responsible for the monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate, and timely fashion.- Ensures work area is neat, clean, and sanitized before and throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe workstation.- Ensures and monitors rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date, and proper storage containers to minimize waste and spoilage and ensure quality attractiveness.- Partners with culinary staff to work as a team to ensure coordinated workflow during shift to meet business demands and ensure customer satisfaction.- Maintains all equipment in proper fashion such as cappuccino machine, micros station, etc.- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe).- Adheres to regulatory, safety, departmental, and company policies.- Supports safety and accident prevention programs (nonslip footwear, proper lifting).- Performs all other related and compatible duties as assigned.- Adhere to all gaming laws and regulations.- Assist in operation of other food and beverage venues as needed.-
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check, and comps, delivering order to guests, and bussing and cleaning of dining area.- Responsible for the monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate, and timely fashion.- Ensures work area is neat, clean, and sanitized before and throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe workstation.- Ensures and monitors rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date, and proper storage containers to minimize waste and spoilage and ensure quality attractiveness.- Partners with culinary staff to work as a team to ensure coordinated workflow during shift to meet business demands and ensure customer satisfaction.- Maintains all equipment in proper fashion such as cappuccino machine, micros station, etc.- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe).- Adheres to regulatory, safety, departmental, and company policies.- Supports safety and accident prevention programs (nonslip footwear, proper lifting).- Performs all other related and compatible duties as assigned.- Adhere to all gaming laws and regulations.- Assist in operation of other food and beverage venues as needed.
JOB SUMMARY: The Quick Serve Cashier/Server is a vital member of our Quick Service Food Outlet. This role is responsible for warmly welcoming and assisting guests, taking accurate orders, and handling payments through the cash register. Additional duties of the Quick Serve Cashier/Server involve ensuring a clean environment, monitoring alcohol intake responsibly, and supporting promotional events. This role also involves restocking beverages and food items, maintaining condiments, and assisting with opening and closing tasks as needed. The Quick Serve Cashier/Server’s dedication to customer service is vital and is a crucial part in making each dining experience memorable. ESSENTIAL DUTIES AND RESPONSIBILITIES:- Greet and assist guests as they arrive at the quick-service food counter.- Take orders from guests, ensuring accuracy in their selections and any customization requests. - Serve guests their food orders either from behind the counter or by walking their order to their table.- Operate the cash register to process payments for orders, including counting change and handling both cash and credit card transactions.- Accurately process any complimentary meal vouchers, coupons, and comps.- Maintain proper accounting for all cash, credit, and comp receipts, ensuring cash register accuracy.- Monitor alcohol intake in accordance with TIPS training to prevent overserving.- Maintain a clean and sanitary environment by regularly cleaning the counters and sitting areas.OTHER DUTIES AND RESPONSIBILITIES:- Promote daily, weekly, and monthly marketing events.- Restock beverages, including soft drinks, water, and other drink options.- Keep pre-prepared food items well-stocked for quick service to guests.- Ensure condiments, such as ketchup, mustard, and napkins are available and restocked as needed.- Assist with opening and closing duties as required. - Perform other duties as assigned by F&B Supervisor/ Executive Chef/ F&B Operations Manager.- Maintain a consistent and regular attendance record.- Adhere to the company appearance policy.- Promote and maintain all steps of the ACES Customer Service program with each patron and Team Member you may encounter (see, smile, and say hello).SUPERVISORY RESPONSIBILITIES: There are no supervisory responsibilities for this position.
- Collaborate with the Executive Steward, and Lead Stewards in all forms of cleaning in kitchens and F&B areas. - The team member is responsible for bringing all F&B areas above normal health and sanitations codes. - Ensure that sanitation in all food outlets meets and/or exceeds Health Department and OSHA guidelines. - Deep cleaning of inside/outside of ovens, inside/outside of hoods, inside/outside of grills, inside/outside of stoves, inside/outside deep fryers, inside/outside hot boxes, inside/outside salamanders, steam tables, chafers, table and counter tops, inside/outside walk-in refrigerators and freezers, speed racks (Crescors), trash cans & trash dumpsters, glass, brass, ceilings, walls, floors, drains, fans. - Deep cleaning steward needs knowledge of taking apart and putting this above equipment back together.- Ensure proper storage of equipment, chemicals and restaurant supplies in compliance with departmental, company and OSHA standards, in the dish and pot rooms, kitchens, mop rooms and trash dock. - Report all defective and/or unsafe equipment (cooking and ware washing) to the supervisor on duty. - Ensure that all discarded cooking oil is disposed of safely and securely by putting it in the proper containers - Maintains valid WV racing license, Food Handlers permit and TIPS certifications - You are required to follow PPE and safety guidance designed to safeguard you, your fellow team members, and guests.
- Provides fast, friendly, professional food service to restaurant guests.- Assists in the fulfillment of all food orders according to guests' needs.- Delivers food to guest tables throughout the restaurant.- Maintains a clean and stocked workstation.- Obtains replacement stock for table tops from kitchen area/storage; takes inventory in accordance with established procedures. Assists server/bus person in setting up tables and provides maximum efficiency and service levels by retrieving guests' special requests.- Meets attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
- Maintain the appearance of the restaurant and service areas (Sweep, sanitize, and keep areas orderly and organized).- Deliver hot food and place proper condiments on the plates.- Bag up carryout food and put proper condiments in bags.- Stock bus carts and take bus pans to dish room when full.- Fill soda products when empty and keep room clean (this includes mopping the floor daily).- Clean tables for servers when they need help.- Keep service areas stocked, cleaned, and organized.- Keep expo and salad fridge stocked, cleaned, and organized.- Provide positive communication and use ACES service skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
- Responsible for clearing and resetting tables in assigned venue. - Continuously monitor tables to assess guests' needs in a courteous manner. - Responsible for clearing all tables and resetting them for new seating in accordance with venue standards. - Ensures each table is ready for guests' arrival in accordance with venue standards. - Responsible for approaching newly seated guests, serving bread, butter, water, etc., in a timely and pleasant manner working with servers to expedite service at all tables. - Performs service duties for servers by picking up their orders when ready in the kitchen and delivering them. - Monitors tables to assess guests' needs; anticipate and respond to guest requests when meal has been completed, keeping table clear to provide a clean, neat, eating area. - Restocks and cleans assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards. - Attendance at pre-shift meetings. - Responsible for maintaining a regular and consistent attendance record. - Participates as a team member with all servers, venue hosts, supervisors, and kitchen staff in maintaining a smooth and efficient operation. - Declares tips through time and attendance system at the end of each shift.- Other customer service duties required as requested by restaurant supervisor in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.
- Provides fast, friendly, professional, and responsive customer service. Greets each guest approaching their station.- Maintains current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients).- Responsible for wiping down server-side expo area, and all touching areas as needed. Removes all tainted dishware and trashes to dish pit. Sweeps floors and keeps them clean and dry throughout shift.- Ensures a successful tray-up and run delivery of all ordered items are properly to the corresponding table.- Reads food orders from computer printout and confirms that all food items are prepared as ordered, according to the established menu.- Ensure all food items are prepared according to standard recipes and menu to ensure consistency of products to the guests.- Ensures plate presentation is according to established guidelines. - Assists in replenishing front line provisions, condiments and plate ware as they become diminished. Use the FIFO method in stocking any food items.- Wipes counter areas, sinks, and floors to maintain a clean and safe work station.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards- Maintains par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedure.- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.- Provides personalized service and uses guests’ names when possible.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Position open until filledAmeristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions – Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)- Non-Accrued Additional Time Off – After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants- Discounted bus tickets - Hot meal served by the Leadership team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include: - Ensure each plate is prepared according to the menu description and take notice of any ticket customizations (ie: dressing on side, etc)- Ensure food is delivered to the correct table, ensure each guest receives the correct order- Assist servers and culinary team to ensure the guests have an excellent dining experience- Communicate clearly using appropriate language and conduct when engaging Guests and Team Members- Organize and prioritize work, and meet deadlines- Ensure quality standards are followed- Interact with fellow Team Members in a cooperative manner- Communicate clearly using appropriate language and conduct when engaging Guests and Team Members- Abide by all Health Department and Steritech food safety requirements- Participate in all required training and meetings essential to the position- Work flexible hours including evenings, weekends, and holidays- Responsible for all routine opening, during-service, and closing functions and checklists- Adhere to established department and property policies and procedures, including but not limited to: Standards of Conduct, attendance, appearance, cash handling, confidentiality, safety, and sanitation
- Clearing all table and resetting them for new seating in accordance with venue standards- Ensuring each table is ready for guests arrival in accordance with venue standards- Performing service duties for servers by picking up their orders when ready in the kitchen and delivering them- Monitoring tables to assess guests’ needs and anticipate and respond to guest requests when meal had been completed keeping table clear to provide a clean, neat, eating area- Restocking and clean assigned station at the end of shift to have ready for start of next shift in accordance with Department of Health standards- Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner- Attending pre-shift meetings- Responsible for maintaining a regular and consistent attendance record- Participating as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation- Declaring tips through time and attendance system at the end of each shift
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards.- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.- Resolves service issues according to established guidelines.- itemizes, totals, and presents check for payment to correct customers. - Assists bus persons, as necessary, in bussing, cleaning, and setting tables. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures.- Completes assigned side work as directed.- Maintains strict confidentiality in all company matters.
- Responsible to take orders from patrons and return these orders in a timely manner. - Presents menu, answers questions, and makes suggestions regarding food and service. - Writes order on check or memorizes it. - Relays order to kitchen and serves courses from kitchen and service bars.- Observes diners to respond to any additional requests and to determine when meal has been completed. - Clears and resets counters or tables at conclusion of each course.- Garnishes and decorates dishes preparatory to serving.- Carves meats, bones fish and fowl, and prepares flaming dishes and desserts at patron's table.- Observes diners to respond to any additional requests and to determine when meal has been completed. - Totals bill and accepts payment or refers patron to Cashier. - Ladles soup, tosses salads, portions pies and desserts, brews coffee, and performs other services as determined by establishment's size and practices.- Clears and resets counters or tables at conclusion of each course.- Serves patrons from chafing dish at table.- Responsible to have knowledge of patron limitations and company policy and procedure regarding alcohol beverage limitations. - Ensure the safety and security of guest and team members. - Ensures all guests at 1st Jackpot Casino enjoy a positive gaming experience due to high quality of guest service. - Welcomes and interacts with guests and other team members with a genuine display of caring and friendliness. - Other duties as assigned.
- Responsible to take orders from patrons and return these orders in a timely manner. - Presents menu, answers questions, and makes suggestions regarding food and service. - Writes order on check or memorizes it. - Relays order to kitchen and serves courses from kitchen and service bars.- Observes diners to respond to any additional requests and to determine when meal has been completed. - Clears and resets counters or tables at conclusion of each course.- Garnishes and decorates dishes preparatory to serving.- Carves meats, bones fish and fowl, and prepares flaming dishes and desserts at patron's table.- Observes diners to respond to any additional requests and to determine when meal has been completed. - Totals bill and accepts payment or refers patron to Cashier. - Ladles soup, tosses salads, portions pies and desserts, brews coffee, and performs other services as determined by establishment's size and practices.- Clears and resets counters or tables at conclusion of each course.- Serves patrons from chafing dish at table.- Responsible to have knowledge of patron limitations and company policy and procedure regarding alcohol beverage limitations. - Ensure the safety and security of guest and team members. - Ensures all guests at 1st Jackpot Casino enjoy a positive gaming experience due to high quality of guest service. - Welcomes and interacts with guests and other team members with a genuine display of caring and friendliness. - Other duties as assigned.
