SUMMARYGreet and seat guests and ensure quality service level is provided to guests. Respond to guest requests for dining amenities. ESSENTIAL DUTIES AND RESPONSIBILITIES- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Maintain a professional appearance at all times, clean and well groomed as per standard.- Comply with all policies and procedures of the company and department.- Maintain the highest standards of professionalism when interacting with guests and co-workers.- Have basic menu, liquor and wine knowledge. - Responsible for greeting, seating, reservations, per standards set by department.- Assist all staff members to ensure complete guest satisfaction.- Assist in all guest service areas and public relations, issue resolution and special requests.- Follows all safety procedures, maintains work area for a clean and safe environment.- Be able to answer questions when asked about Hollywood operations.- Other duties as assigned.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Deep cleans and stocks all men’s restrooms daily. - Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas. - Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur. - Cleans up any biohazardous materials according to established guidelines. - Removes trash from trash containers and disposes according to procedure. - Familiar with the proper use of cleaning solutions and equipment. - Replaces toilet tissue and refills paper towel dispensers. - Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates. - Cleans all escalators and elevators. - Knows where all facilities in the casino are located. - Straightens chairs as needed. - Removes glasses, cups, paper, and debris from all assigned areas, per procedure. - Responsible for back stocking supplies and securing supplies when they arrive. - Performs miscellaneous cleaning tasks as needed: cleans vents, high dusts, wipes walls, etc. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Adheres to all regulatory, departmental, and company policies and procedures. - Maintains strict confidentiality in all company matters.
- Responsible for supervising and managing staff of the CRM team. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Partners with the Director to lead the development, execution and management of the CRM strategy. This includes but not limited to the development and execution of omni channel loyalty marketing and CRM initiatives to optimize acquisition, retention, win-back, dynamic personalization and promotional strategies. - Defines combined functionality of new and existing marketing channels. Develops realistic and executable road maps for successful function. - Oversees day to day strategic planning and creation of CRM campaigns in near real time communication through multiple channels.- Oversees all customer lifecycle communication processes across all channels (email, website, SMS, push notifications, phone, direct mail, real-time messaging).- Leads specific CRM projects designed to assist with business process, customer insights and customer interaction. Leading projects to include, but not limited to: - Integration of automated email and push message process across lines of social casino business.- Working with concerned parties to integrate and utilize business models to optimize performance, either internally or third-party licensed.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.- Serves as a positive and innovative ambassador for CRM team. Implements innovative business trends to ensure campaign success.- Ensures offers are pushed out successfully in real time.- Monitors competitor CRM and loyalty programs and proactively implements positive changes into current CRM strategy. Continuously improves program performance, player value, and profitability by testing and adopting best practices in real time.- Analyzes customer data, defines actionable segments and creates targeted lifetime value/customer life-cycle engagement campaigns and programs.- Responsible for retained player marketing initiatives; player retention & re-engagement; promotion and bonus campaign planning and execution (ROI analysis); executing, reporting, and iterating marcomms plan (incl player bonus liability); content and creative management; and holistic marcomms omni-channel management (email, website, SMS, push, player inbox, phone, direct mail, and social).- Works closely with the Director of Marketing to develop and enhance KPIs to manage and support the success of the CRM marketing channels, campaigns, and programs.- Works closely with the marketing analytics team to build and monitor dashboards to track and optimize CRM channel performance. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management. - Maintains strict confidentiality in all departmental and company matters.
The Purchasing Manager is responsible for supervising and managing staff in the Purchasing department.This is a dual property role-two casinos within the brand. - Performs functions to manage the daily operations of the Purchasing department. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Establishes, administers, and evaluates all departmental policies and objectives, including standards of performance. - Negotiates and administers all vendor contracts and agreements for Hollywood Casino Casino Joliet. - Manages, directs, and supervises the purchasing of materials required for daily operations of the Hollywood Casino Joliet. - Supervises all personnel assigned to the Purchasing department. - Maintains accurate knowledge of all inventory levels, location, price, and use. - Provides the Vice Presidents and managers at the property with new product information and cost saving suggestions in a timely and ongoing manner. - Maintains open lines of communication with the Vice President of Finance and all Hollywood Casino Vice Presidents and managers to ensure best pricing and terms from national distributors and manufacturers. - Other duties as assigned.
- Reports to management any violations of USCG regulations, Louisiana Gaming Commission regulations, or unsafe conditions as it pertains to riverboat gaming. - Participates in training with the deck crew on emergency procedures, safety, seamanship, and other programs. - Ensures that safety equipment is provided, and appropriate guidelines are followed for all tasks involving physical risk or hazardous materials. - Performs various tasks involved in the maintenance and upkeep of vessel and equipment. This includes heavy duty and detailed cleaning of the casino floor. - Sweeps and vacuums carpeted areas; extracts or shampoos carpets on a scheduled basis. - Cleans all brass and marble. - Assists regular shift team members in maintaining restrooms and casino floor. - Operates extractor equipment, floor scrubbers, shampoo machines, and polishing machines, as well as special vacuum cleaners and scrubbers. - Carries out heavy duty detail cleaning of restrooms and locker rooms. - Moves office furnishings and items as directed. - Cleans interior and exterior windows above 6 feet off the ground as directed. - Maintains logs for equipment usage. - Assists with inventory of all stockroom items received from the warehouse to ensure proper quantities and quality. - Delivers supplies to vessel. - Responsible for the cleaning of all housekeeping equipment. - Maintains cleaning supply inventory and identifies damaged bottles and/or drums for replacement. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
The following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Supports and administers operational goals and monitors achievements of performance and profit objectives.- Assists with managing database marketing requests and fulfillment of track able offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.Advertising:- Coordinate marketing support services to include advertising, public relations, and internal departments.- Supports the development of press releases and media correspondence in relation to marketing programs or property advertising.Promotions:- Organizes and executes the regularly scheduled entertainment acts for all performances on property.- Monitors calendar for promotions at the property following the strategy of the promotions department.- Manages oversight of media used to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies.Direct Mail/CRM:- Responsible for verifying offers and ensures accuracy for market distribution.- Executes offers for campaigns and pushes them to customer database for distribution.- Assists with creation, management, and execution of CRM campaign events.- Ensures CRM marketing campaigns are delivered on time and on budget.- Responsible for tracking expenses related to CRM marketing programs and supporting compliance to departmental budgets.Special Events:- Coordinate and track, as needed, groups responding to special and VIP party events. Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used.
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Responsible for providing guidance and daily supervision to promotions staff/function in the Marketing department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Develops, coordinates and executes all retail promotions, direct mail promotions, and special events to target retail and database customers while supporting compliance to departmental budget.- Reviews and approves all Elite Bonus Suite (EBS) promotions.- Drafts all Promotional Guidelines.- Supports the efforts and projects of the VP of Marketing and/or Marketing Manager as requested.- Coordinates internal support related to each special event, promotion, or entertainment for all appropriate departments.- Analyzes the effectiveness and success of promotions, special events, and entertainment and VIP parties.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.- Consult with vendors to improve customer service and reduce problems in the environment- Meet department uniform, appearance and grooming requirements.- Keep work areas clean and free of safety hazards, debris and litter.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.
- Promotes the mychoice program in an enthusiastic manner. - Promotes and executes any guest service initiatives. - Opens or closes Star Club lounge in accordance with departmental policies and procedures. - Completes end of shift pass down. - Places, accepts, and screens telephone calls and refers calls to others, as appropriate. - Creates new or reissues existing mychoice cards or companion cards as needed. - Promotes Hosts' special events or promotions. - Assists guests and Hosts utilizing CMS, LMS, and Microsoft Outlook programs.- Swipes in qualifying mychoice member’s card, giving them access to the lounge. - Provides Leadership Team with actionable recommendations on how to improve operating performance of Marketing as well as how to improve customer service levels at the Star Club. - Builds partnerships with other key operating and marketing areas to ensure the seamless transfer of information and the seamless sharing of ideas that could be deployed to improve performance levels and/or customer service levels. - Presents oneself as a Credit to Ameristar and encourages others to do the same. - Adheres to all company, state, and regulatory policies and procedures. - Supports and executes all departmental customer service initiatives. - Handles dissatisfied guest in a professional manner and directs guest to the appropriate person or department.
The Marketing Analytics Manager is all about querying and synthesizing first-party data to deliver easy-to-consume dashboards and data stories that fuel smart strategic reporting & recommendations for omnichannel casino and hotel marketing clients. Reporting to the Director of Marketing Analytics & Insights, this role will enable gaming & hospitality marketers across the company to make more, better, and faster data-driven decisions during this transformational time in our business. Join a team of curious, creative analytics professionals delivering insights through analytics product delivery that leverages omnichannel performance, customer behavior and hotel revenue management data. - Crafts and delivers data story presentations (to all levels of internal marketing clients) with efficiency and business context. - Proactively identifies growth opportunities; provides recommendations to help marketers across the company improve response, performance, and profitability. - Builds timely dashboards and custom analyses to illustrate the health of the business and to quantify effects of various marketing initiatives. Improves dashboards and source tables as needed for efficiency. - Key contributor to data strategy planning with BI and Marketing leaders for casino, interactive, and hotel data. - Creates presentations for budget meetings and operational reviews as needed. - Actively demonstrates superior customer service in accordance with department and company standards.
- Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Maintains and updates the customer database within the casino management system (CMS).- Executes offers for campaigns and pushes them to customer database for distribution.- Assists with managing marketing reinvestment strategy for CRM campaign programs.- Assists with managing database marketing requests and fulfillment of track able offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Responsible for verifying offers and ensures accuracy for market distribution.- Creates and analyzes reports. Makes recommendations for improvement as needed.- Works with creative team to develop marketing collateral for campaigns as needed. Makes suggestions for improvements as needed.- Serves as liaison between CRM and Marketing Operations departments to ensure accuracy of campaigns and offers.- Assists with creation, management, and execution of CRM campaign events.- Ensures CRM marketing campaigns are delivered on time and on budget.- Responsible for tracking expenses related to CRM marketing programs and supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Takes customer and Team Members calls related to CRM campaign initiatives. Answers questions accordingly and makes recommendations for improvement based upon feedback.- Manages relationships with outside vendors to ensure timely, accurate and cost-effective production campaigns.- Responsible for the data integrity of customer database.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.- Maintains strict confidentiality in all departmental and company matters.
- Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Maintains and updates the customer database within the casino management system (CMS).- Executes offers for campaigns and pushes them to customer database for distribution.- Assists with managing marketing reinvestment strategy for CRM campaign programs.- Assists with managing database marketing requests and fulfillment of track able offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Responsible for verifying offers and ensures accuracy for market distribution.- Creates and analyzes reports. Makes recommendations for improvement as needed.- Works with creative team to develop marketing collateral for campaigns as needed. Makes suggestions for improvements as needed.- Serves as liaison between CRM and Marketing Operations departments to ensure accuracy of campaigns and offers.- Assists with creation, management, and execution of CRM campaign events.- Ensures CRM marketing campaigns are delivered on time and on budget.- Responsible for tracking expenses related to CRM marketing programs and supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Takes customer and Team Members calls related to CRM campaign initiatives. Answers questions accordingly and makes recommendations for improvement based upon feedback.- Manages relationships with outside vendors to ensure timely, accurate and cost-effective production campaigns.- Responsible for the data integrity of customer database.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.- Maintains strict confidentiality in all departmental and company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Assists with creation, implementation, and execution of casino events.- Coordinates travel transportation for cross-property groups and vendors.- Participates in the creative approval process regarding direct mail and event offers to ensure mailings are approved in a timely basis and meet established deadlines.- Responsible for ensuring that all information from direct mail programs/promotions/events is tracked completely and accurately.- Assists the Player Development team in hosting Premium level casino customers in a gracious and amiable manner relative to each player’s gaming action and overall worth to the property.- Participates at events, parties, and promotions as directed. - Ensures effective communication to all Marketing divisions in order to maintain a constant flow of information.- inputs and follows up on procurement system requests for all Marketing purchases (such as collateral materials, promotional supplies, direct mail printing and postage, business cards, office supplies, etc.).- Distributes sample promotional coupons, direct mail coupons, marketing calendars, etc., to Executive Offices and other departments as directed.- Tracks all departmental expenses and assists with financial reporting.- Compiles and prepares information fact sheets regarding monthly direct mail offers, promotions, host events, and all other Marketing activities and informs property managers, Marketing, and other affected departments in a timely manner.- Provides telephone support for event reservations and customer comment calls as needed.- Reviews tracking process and reports pertaining to property’s customer comment cards and letters; assists with responding to customer comment cards and letters as directed.- Assists with the Emceeing of drawings and promotions as needed.- Assists with the copywriting of direct mail pieces and the weekly property newsletter.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Providing assistance with the following areas; Advertising, Property Marketing and Promotions.- Working directly with the Director of Marketing on all coordination for internal advertising including direct mail designs, posters, collateral, etc.- Responsible for the routing of approvals for all Advertising, Promotions and Events collateral.- Responsible for the placement and upkeep of internal advertising displays.- Responsible for the setting up of offers within the VLT systems for promotional drawings and giveaways.- Writing rules and regulations for promotions and events and submits to the State for approvals.- Assisting in conception of Promotions.- Coordinating all Bus Marketing property visits, including scheduling, greeting the bus, billing, some sales and bus analysis.- Ability to promptly and accurately follow instructions given by Supervisor, Manager, or Director.- Processing purchase orders and check requests for the Marketing Department.- Managing Entertainment acts, contracts and scheduling.- Maintain compliance with policies and procedures.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
- Responsible for assisting the VP or Marketing in directing the overall operations and staff of the department including Advertising, Promotions, Database, and Charitable. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives in all areas of responsibility.- Assist in the development and implementation of the annual marketing plan for the properties that support the overall brand strategy for the company. - Responsible for assessing, anticipating, and reacting to the competitive marketplace regarding marketing strategies, programs, campaigns, and promotions. - Builds long term relationships with customers to strengthen the brand value.- Ensures that scheduling is done in an effective and efficient manner to support all marketing initiatives while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance with departmental budget initiatives. Reports budget concerns / deviations to the VP of Marketing. - Communicates with multiple departments and external guests regarding, including but not limited to, guests with bad addresses, rating issues and/or duplicate accounts.- Manages the direct marketing expenses while adhering to operating budgets.- Provide support, input, and feedback regarding all Marketing initiatives and all related functions.- Creates proformas for select marketing promotional programs for analysis purposes.- Manages external vendors to coordinate the development of creative and printing/production.- Manages website updates.- Promotes positive public relations internally and externally.- Monitor all public relations activities and working closely with all managers to ensure consistent and effective media relations and community awareness.- Meet with departmental directors and managers as necessary.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Responsible for promotional and directional sign placement to ensure promotions and special events are well advertised - Knowledgeable and supportive of all marketing and property initiatives - Responsible for set up and tear down of all promotion and special event props, décor etc. - Organizes and executes the regularly scheduled entertainment acts for all performances on property - Assists in the planning and execution of promotions and special events - Monitor calendar for promotions at the property following the strategy of the promotions department. - Manages oversight of all media used to communicate current and upcoming promotional efforts for the guest, team members and regulatory agencies. - Coordinate and track, as needed, groups responding to special events and promotions - Engage and greet guests on the casino floor using superior guest service - Utilize player tracking systems to evaluate guests’ play and make comping decisions in accordance with reinvestment guidelines provided by management. Comps will include but not be limited to food, free play etc. - Tele-market to Hollywood Gaming guests to incent visitation to the property - Communicate regularly with Casino Host team to better service high value guests - Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used. - Assists all marketing departments as needed, including acting as an ambassador to the property and servicing high value guests.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Responsible for promotional and directional sign placement to ensure promotions and special events are well advertised - Knowledgeable and supportive of all marketing and property initiatives - Responsible for set up and tear down of all promotion and special event props, décor etc. - Organizes and executes the regularly scheduled entertainment acts for all performances on property - Assists in the planning and execution of promotions and special events - Monitor calendar for promotions at the property following the strategy of the promotions department. - Manages oversight of all media used to communicate current and upcoming promotional efforts for the guest, team members and regulatory agencies. - Coordinate and track, as needed, groups responding to special events and promotions - Engage and greet guests on the casino floor using superior guest service - Utilize player tracking systems to evaluate guests’ play and make comping decisions in accordance with reinvestment guidelines provided by management. Comps will include but not be limited to food, free play etc. - Tele-market to Hollywood Gaming guests to incent visitation to the property - Communicate regularly with Casino Host team to better service high value guests - Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used. - Assists all marketing departments as needed, including acting as an ambassador to the property and servicing high value guests.
- Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events including working the events.- Answers calls and proactively assists customers (internal and external) with their concerns. Resolves guest opportunities, conflicts or complaints on behalf of the company in a fair and equitable manner. - Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs while always exhibiting a friendly, helpful and courteous manner with our guests.- Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.- Work in conjunction with other departments to facilitate/ plan casino events and promotions.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Adheres to all company, state, and regulatory policies and procedures.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Proactively seeks out new business on the casino floor, soliciting enrollment in the loyalty program.- Maintain the confidentiality of player information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Maintain professional representation on behalf of the company at internal and external events as needed.- Plan and execute monthly displays and decorations necessary for events and promotions.- Accurately complete Rules and Regulations sheet for the state gaming control board submittals for promotions/ tournaments.- Research and contact vendors for special needs as needed.- Determine equipment needed for promotional activities and coordinate all details for the equipment.- Anticipate guests needs and respond with a sense of urgency and communicate with management if the need arises.- Ability to work well under pressure, multitask, and demonstrate ethical and cooperative behavior.- Performs all other related and compatible duties as assigned.- Follow all cleaning, sanitation and PPE position specific guidelines.
- This position is responsible for supporting omnichannel app activations, casino promotions and events.- Assists and supports the Marketing Department with generating App activations for Sportsbook, PennPlay, iGaming and social gaming, casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.- Responsible for maintaining up-to-date information for all digital initiatives, promotions and app features, benefits and details of casino events to ensure guests will receive accurate and prompt information when requested.- Answers phone calls and proactively assists customers (internal and external) with their concerns- Greet guests when arriving to banquets and large events. - Accurately completes paperwork referring to lost or stolen patron articles.- Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.- Works directly with the Marketing Assistant Manager to ensure all direct mail, VIP events and promotional events are executed correctly and follow all regulatory requirements.- Successfully utilizes the systems provided to track and record all promotional items being distributed to guests. - Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.- Work in conjunction with other departments on an as needed basis.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Adheres to all company, state, and regulatory policies and procedures.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events- Answers phone calls and proactively assists customers (internal and external) with their concerns- Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons- Accurately completes paperwork referring to lost or stolen patron articles- Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying- Assists guests by directing them to appropriate areas and contact department for guest needs- Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program- Work in conjunction with other departments on an as needed basis- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs- Adheres to all company, state, and regulatory policies and procedures- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management
