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- Responsible for Slot Performance operation for assigned shift for the company while promoting internal and external guest development - Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs technicians - Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction - Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures - Performs technician job responsibilities throughout shift - Performs all other related and compatible duties as assigned
SUMMARYThe Slot Technician performs maintenance, repairs, and technical support on electronic gaming devices and related systems, including the Slot Monitoring System. This role ensures machines operate efficiently, safely, and in compliance with company policies and gaming regulations.- Repair and maintain electronic gaming devices, including the Slot Monitoring System- Perform slot machine installations, relocations, and conversions- Conduct routine maintenance and system upgrades on electronic gaming devices- Attend departmental and company meetings as required
- Responsible for the overall repair and maintenance of all Electronic gaming devices. - Performs major and minor, scheduled and nonscheduled repairs on slot machines- Maintains accurate records identifying repairs of department equipment in accordance with department policies and procedures - Promotes positive public relations internally and externally - Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service - Verifying and repairing all related gaming equipment- Responsible for customer relations. - Performing repair to slot machines - Handles customer relations and minor customer disputes - Ensures the...
- Diagnoses and repair all technical problems associated with slot machines and related equipment.- Performs routine maintenance on all slot machines and related equipment per manufacturer's specifications.- Diagnoses and repairs all technical problems associated with ACSC slot system and the central control computer server system.- Installs, removes, and modifies slot machines and related equipment as directed, including full preparation of slot machines for play.- Generates computer reports relating to slot performance and maintenance, as required.- Assists with guest service problems and inquiries.- Serves in the capacity of a traveling VGT Technician or Service Technician, as needed.- Provides professional representation at internal and external meetings and events.-...
- Responsible for Slot Performance operation for assigned shift for the company while promoting internal and external guest development - Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs technicians- Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction - Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures- Performs technician job responsibilities throughout shift- Presents oneself as a credit to the Company and encourages others to do the same - Performs all other related and compatible duties as assigned
- General maintenance, troubleshooting and repair of Slot Machines and SMS equipment - Respond to any machine malfunctions on the casino floor in a timely manner - Communicate with Tech level II or higher any machine malfunctions they are unable to fix - Effectively communicate with the slot operations team and fellow technicians - Assist customers with questions and complaints regarding slot machines. Provide answers, explanations and rectify problems as appropriate - Provide a high level of customer service to guests and team members - Understand and adhere to departmental and companySOPs - Complete required training and development objectives within assigned time frame - Projects a positive attitude and image at all times - Collaborate and work within a...
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of this position.- Troubleshoot and repair all slot machines and related equipment.- Safeguards all assigned areas.- Performs all slot moves and changes as directed.- Ensures that all gaming devices are in proper working order.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for troubleshooting and repairing all circuitry and electrical components of slot and/or gaming electrical equipment.- Reports serious technical problems or abnormalities to leadership. - Responsible for performing repairs and maintenance tasks on slot machines and associated gaming equipment.- Ensures the smooth operation of our slot machines which includes but is not limited to minimizing downtime and maintaining a comprehensive inventory of necessary parts.- Executes repairs and component-level circuit board repairs to uphold the inventory of slot machine associated equipment.- Conducts maintenance and repairs on slot machines, slot machine parts, and other...
The slot technician performs repairs to the Electronic Gaming Devices, including the Slot Monitoring System. ESSENTIAL RESPONSIBILITIES - Performs slot machine installations, relocations, and conversions- Performs routine maintenance and upgrades to electronic gaming devices- Attends departmental and company meetings as required
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for maintaining and upkeep of knowledge regarding the Smart ETG Pit games, property, loyalty reward program, and anything related to the property. - Serves as a Smart ETG Ambassador for the property by creating an entertaining and positive guest experience within policies and procedures. - Ensures work area is always clean. - Responsible for accurately collecting and recording Smart ETG game information. - Responds to guest needs according to service, policy, and procedure expectations. Escalates potential issues and/or concerns to Manager as needed. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest...
- Responsible for providing excellent customer service for all casino guests playing a Smart Pit Electronic Table Game (Smart ETG). This includes but is not limited to proactively explaining the Smart ETG rules, anticipating guest needs, and how to play, answering questions about the property or loyalty reward program.- Responsible for maintaining and upkeep of knowledge regarding the Smart ETG Pit games, property, loyalty reward program, and anything related to the property. - Serves as a Smart ETG Ambassador for the property by creating an entertaining and positive guest experience within policies and procedures. - Ensures work area is always clean. - Responsible for accurately collecting and recording Smart ETG game information. - Responds to guest needs according to...
- Responsible for providing excellent customer service for all casino guests playing a Smart Pit Electronic Table Game (Smart ETG). This includes but is not limited to proactively explaining the Smart ETG rules, anticipating guest needs, and how to play, answering questions about the property or loyalty reward program.- Responsible for maintaining and upkeep of knowledge regarding the Smart ETG Pit games, property, loyalty reward program, and anything related to the property. - Serves as a Smart ETG Ambassador for the property by creating an entertaining and positive guest experience within policies and procedures. - Ensures work area is always clean. - Responsible for accurately collecting and recording Smart ETG game information. - Responds to guest needs according to...
- Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area- Responsible for the monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate and timely fashion - Ensures work area is neat, clean and sanitized before throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station- Ensures and monitors rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper...
The soft count clerk collects and counts the currency from the casino on a daily basis. ESSENTIAL RESPONSIBILITIES - Ensure soft currency is accounted for and recorded in accordance with company policies and procedures- Ensures company assets are properly accounted for and secured- Manually counts large amounts of currency- Accounts for all Table Games documentation- Operates a currency counting machine- Ability to function with secured access for ingress/egress to Count Room- Attends departmental and company meetings as required
SUMMARYThe Soft Count Clerk is responsible for collecting, counting, and reconciling currency generated from casino operations on a daily basis, ensuring accuracy, security, and compliance with all company policies and procedures.- Ensure soft currency is accounted for and recorded in accordance with company policies and procedures- Ensures company assets are properly accounted for and secured- Manually counts large amounts of currency- Accounts for all Table Games documentation- Operates a currency counting machine- Ability to function with secured access for ingress/egress to Count Room- Attends departmental and company meetings as required
Summary: Responsible for the collection and count of slot cash cans from the gaming floor and the subsequent cash and ticket count conducted in the count room in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals. Safeguard casino assets at all times. Count Team members are paid hourly, working Mondays and Fridays as well as the first of the month. Count team members shift length will vary based on business volume and will regularly be longer than an 8 hour shift. Essential Duties And Responsibilities: - Promote and maintain all steps in the Red Carpet Customer Service program with each casino guest and fellow employees you come in contact with using S.T.A.R.S. - Exchange “hot” slot cans for “cold” slot cans through a process of...
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Produces menu items as listed in each restaurant; follows all prep lists, and ensures kitchens are stocked and ready for service. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists with maintaining...
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.- Develop, maintain and manage training programs.- Oversee and direct the preparation of food products including cutting, trimming, chopping, slicing, carving, mixing, cooking, sautéing, grilling, frying, broiling, baking, and steaming and application of other preparation techniques as required for preparation of food and beverage products with an emphasis on creation of pastry...
- Provides daily supervision and guidance to kitchen team members while supporting operational goals related to performance, quality, and profitability. - Enforces company, departmental, safety, sanitation, and conduct policies consistently and in real time. - Coordinates staffing and scheduling needs with culinary leadership to support service demands and guest satisfaction. - Produces menu items according to established recipes and prep lists, ensuring kitchens are stocked, organized, and ready for service. - Supports departmental budget compliance through cost control, inventory monitoring, par management, and waste reduction. - Actively demonstrates and enforces superior customer service standards and addresses service or performance issues as they arise. - Maintains...
ESSENTIAL DUTIES AND RESPONSIBILITIESAdditional responsibilities may be assigned as needed:- Serve as assistant to the Executive Chef and assume full responsibility for kitchen operations in their absence- Administer disciplinary actions under the direction of the Executive Chef- Adapt kitchen staff to changes in business volume- Enforce health department regulations and standards- Observe each employee at least once per shift to ensure duties meet Executive Chef’s specifications- Ensure compliance with dress code and appearance standards- Assist the Executive Chef with daily specials and banquet preparations- Maintain a daily production inventory- Monitor food preparation methods, portion sizes, and garnishing standards- Support cooking and care of meats and complex...
