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The Reservation agent is responsible for booking guest reservations requests to secure rooms in a prompt, courteous manner and in addition will direct incoming guest room calls and inquiries in a timely manner. Essential Functions - Answer all in-coming reservation calls with efficiency and professionalism. - Take reservations and accurately inputting into the computer system. - Answer inquiries of room rates, outlets, room locations/directions, & promotions. - May input data into our CMP System. - interact with staff from Rooms Division/Front Office on bookings. - Handle all guest special requests in a professional manner. - Activate manual system in the event of system downtime. - Maintain accurate records and reports. - Address all guest service needs and resolve any...
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- Stocks clean towels and removes dirty towels from pool deck area. Reports any towel shortages or issues to Manager.- Cleans trash from pool and marina areas, to include but not limited to guest tables, pool, deck, and cabanas. - Ensures all areas including but not limited to cabanas are set up and clean, according to established guidelines. - Delivers food to Pool and Hollydeck areas with a high caliber of guest service.- Maintains the safety of pool and marina areas. Reports any issues to Resort Operations leadership. - Ensures only authorized guests are using pool and marina areas.- Responsible for reporting cleanliness and safety issues.- Reports any issues or potential problems to Resort Operations leadership as they arise.- Assigns and assists customers with RV Park...
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- Responsible for supervising the Food & Beverage Outlet designated to this role and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by...
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Position is open until filledAmeristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Discounted Casino bus tickets - Discounted RTD EcoPass- Hot meal served by the Leadership Team once a month - 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services- Education reimbursement program and Annual Scholarship Program - Career...
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- Assists in hiring and training, and responsible for motivating, evaluating, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.- Assisting in managing overall Food & Beverage preparations creating a differentiated service experience and ensuring optimum performance of all - Indirectly responsible for maintaining back of house operations with all set culinary and operational standards and specifications and share responsibility of overall outlet budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions- Achieving desired results through staff development and training programs, established methods, procedures, and guidelines to maintain desired standards, and...
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What does River City Casino & Hotel have to offer? - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As an Restaurant Bartender, you will:Pay: $8.50 per hour plus tips (Tip Avg. $150 per shift)| Shift: Varies between 2:00 pm- 10:00 pm- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides wine, liquor, and related bar service to guests and cocktail servers at assigned stations.- Mixes drinks according to prescribed recipes. - Keeps station stocked with all liquor, glasses, and accessories necessary. -...
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What does Hollywood Casino St. Louis have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Bartender, you will,Pay: $7.50 per hour plus tips (Up to $20 per hour) | Shift: Varies- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.- Promotes casino events and programs.- Provides personalized service and uses guest name.- Resolves service problems according to guidelines.- Provides fast,...
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- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitor guest consumption of alcohol and intervene as needed according to company policy and T.I.P.S training.- Promote gaming events and promotions.- Process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Prepare and pour drinks with proper measured portions and ingredients according to recipe and in accordance with standard operating procedures.- Slice fruit, as...
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What does River City Casino & Hotel have to offer? - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Restaraunt Host you will, Pay: $15.00 per hour | Shift: 10:45am-6:00pm or 4:45pm-11:15pm- Greet and seat guests at tables according to guest preference and table availability.- Provide guests with menus, inform guests of restaurant specials, and feature items.- Assist food servers and food runners in table maintenance and clean when necessary.
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What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Restaurant Host Cashier you will,Pay: $14.00 per hour + tips (Tip Avg. $80 per shift)| Shift: Varies- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant.- Seats guests in restaurant as per specified rotation requirements. - Maintains proper seating and reservation documentation.- Monitors restaurant for table availability.- Keeps designated...
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- Greets guests with a sincere & friendly welcome, escorts them to tables, introduces server and provides menus.- Must deliver ACES Guest Service to every guest during each interaction- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.- Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy. - Must adhere to HCCTR as...
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- $13/hour + tips- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitor guest consumption of alcohol and intervenes as needed according to company policy and T.I.P.S training.- Promote gaming events and promotions.- Must process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Maintain a clean and stocked workstation.- Comply with state, company, and department policies and regulations.- Must have open...
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- Promote and maintain all steps of the Eye, hi, Goodbye program with each patron and employee you may come in contact with (eye contact, hi- greeting, goodbye as a departure).- Responsible for Assisting the Executive Chef in creating menus for restaurant outlets, banquets, and special events. - Recruit, train and upgrade staff maintaining proper staffing guidelines, within budgeted parameters while scheduling to meet the demands of business. - Control portion size; minimize waste and present menu items according to specifications. - Maintain a clean and sanitary area at all times in full accordance with ServSafe guidelines and state and local regulations. - Prepare weekly schedules and control labor. - Educate, train, and manage cooks to follow company policies and...
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- Follow standards of neatness and cleanliness for the shop in order to maintain customer appeal- Know features and benefits of merchandise in the retail shop (Amazon “Walk Out”), GT Café (Team Member Dining Room) and be familiar with merchandise offerings in all other outlets - Follow policies and procedures that affect inventory control (rotate product, putting stock away, maintaining inventory loss log and other duties as necessary)- Maintain product knowledge of gaming facility events, activities, and amenities around the facility to ensure personalized guest services
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- Facilitate retail sales, including customer assistance and follow-up.- Encourage and reinforce customer decisions to increase average dollar sale and units sold per transaction. - Stock and maintain the appearance of sales floor and merchandise displays. - Operate electronic cash register system to accurately and immediately account for payment transactions. - Follow established regulations, guidelines and procedures related to the sale of alcohol and or tobacco.
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- To assure all guests are courteously served with their purchases in a clean and attractive environment at the retail outlet. - Properly record all transactions in the Point-of-Sale system. - Accurately handle all cash, checks, credit card, gift certificates and comp transactions. - Maintain on a daily basis a high level of cleanliness in the retail outlet. - Unpack, stock and price all merchandise in the shop as needed with the ability to lift a minimum of 25 lbs. - Assist in stocking and recording stock for all vending machines. - Straighten, dust, and organize retail outlet when there are no guests. - Greet guests at the entrance to the retail outlet to encourage them to come in and look around when there are no other duties to perform. - Responsible for knowing all...
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- Responsible for leading teams in the Revenue Audit Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to the Director of Finance.- Monitors compliance of revenue activities on the property via the exception process to ensure that all relative documentation is completed in compliance with all applicable laws.- Develops and implements procedural policies for audits, make corrections or revisions as needed, and...
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Conducts daily revenue accounting audits including cash audits and other related reports.- Promote and maintain all steps of the Customer Service program with each patron and employee you come in contact with.- Comply with established/mandated deadlines.- Complete efficient & accurate data entry.- Effectively respond to supervisor’s requests.- Comply with company policies, all state and federal regulations; and internal controls as it relates to this position.- Conducts daily revenue accounting audits including cash audits and other related reports.- Verify and record revenue through varies means including receipts, reports, inter-departmental paperwork, etc.- Conduct Title 31 audits.- Employees may be required to perform duties outside of their normal job description...
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- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Complete daily audits and associated checklists for the following audits including but not limited to: F&B outlets, gift shop, valet, banquet rooms, complimentary transactions, soft count, cage, table games, Title 31, W-2G, and slots. - Maintain slot accounting system. - Track and report variances related to the areas in which the audit was performed.- Track numerically controlled forms as directed.- Complete Audit Finding Reports on all deviations from procedures and/or ICs found in daily audits.- Maintain credit card terminal reports and...
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- Adheres to all departmental and property policies and procedures regarding guest service standards. - Responsible for the daily Audit of Cage, Slots, Table Games, gaming, and non-gaming revenue areas.- Prepares exception reports for instances of non-compliance with operational practices; engages team members and trains them appropriately to mitigate future occurrences.- Investigates and reports to supervisor any discrepancies determined through Audit process.- Prepares journal entries to record daily revenue and/or cashier activity. - Maintains accurate records and files pertaining to daily Audits of areas of responsibility.- Prepares and accumulates information used to prepare the Daily Operating Report.- Responsible for ensuring regulatory compliance within area of...