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- Must promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with. - Complies with company policies, all state and federal regulations, and internal controls as it relates to this position. - Resets machines and repairs minor malfunctions. - Performs routine procedures with slot machine printers, bill validators, adding/removing paper, and performing minor repairs. - Handles jackpot requests. - Provides customer service to slot players (e.g., handles complaints and answers questions). - Promotes Slot Player club cards and duties include getting new card sign-ups and authorizing/retrieving comps for players. - Cleans area around machines when time allows. - Performs all other related and compatible...
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- Responsible for fulfilling the service needs of slot players while ensuring an exceptional experience for all guests; works at a fast-pace and require operational savvy along with unwavering enthusiasm and resilience. - An eagerness to serve coupled with the ability to be accurate while efficient is the mark of a great Greektown Casino-Hotel Slot Attendant Team Member.- Provides guest service and support by maintaining high visibility on the floor - Delivers exceptional guest service through smiling, making eye contact, and verbally greeting all guests and team members - Displays a sense of urgency at all times to minimize wait times; maintains a quick and purposeful pace - Respond to guest needs, including slot machine inquiries, slot payouts, making change, processing...
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A Slot Attendant is responsible for fulfilling the service needs of slot players while ensuring an exceptional experience for all guests; works at a fast-pace and require operational savvy along with unwavering enthusiasm and resilience. An eagerness to serve coupled with the ability to be accurate while efficient is the mark of a great Greektown Casino-Hotel Slot Attendant Team Member. Essential Functions - Provides guest service and support by maintaining high visibility on the floor - Delivers exceptional guest service through smiling, making eye contact, and verbally greeting all guests and team members - Displays a sense of urgency at all times to minimize wait times; maintains a quick and purposeful pace - Respond to guest needs, including slot machine inquiries, slot payouts,...
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*Up to $35.00 per hour* What does River City Casino & Hotel have to offer? - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.When a Slot Attendant you will:Shift: 2:00pm - 10:30pm Pay: $9.25 per hour + tips (Avg. $19 to $21 per hour in tips) When a Slot Supervisor you will:Shift: 2:00pm - 10:30pm Pay: $19.50 per hour *Will have supervisory and hourly team member responsibilities in this role.- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides cash handling service to casino patrons.- Pays and...
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*Up to $35 per hour* What does River City Casino & Hotel have to offer? - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.When a Slot Attendant you will:Shift: 2:00pm - 10:30pm Pay: $9.25 per hour + tips (Avg. $19 to $21 per hour in tips) When a Slot Supervisor you will:Shift: 2:00pm - 10:30pm Pay: $19.50 per hour *Will have supervisory and hourly team member responsibilities in this role.- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides cash handling service to casino patrons.- Pays and...
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- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides cash handling service to casino patrons. - Pays and verifies jackpots on slot machines according to established procedures. - Promotes the Players Club card program; understands current card benefits and information and presents program to customers. - Communicates all customer service issues to key personnel. - Responsible for assigned casino funds and proper handling of funds exchanges. - Performs customer booth transactions. - Assists in training new personnel as needed. - Monitors work areas to ensure cleanliness standards are met and customer requests are addressed and resolved. - Assists patrons with general questions concerning the casino. - ...
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- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides cash handling service to casino patrons. - Pays and verifies jackpots on slot machines according to established procedures. - Promotes the Players Club card program; understands current card benefits and information and presents program to customers. - Communicates all customer service issues to key personnel. - Responsible for assigned casino funds and proper handling of funds exchanges. - Performs customer booth transactions. - Assists in training new personnel as needed. - Monitors work areas to ensure cleanliness standards are met and customer requests are addressed and resolved. - Assists patrons with general questions concerning the casino. - ...
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We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical...
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Summary: Provide excellent guest service on paying out jackpots and handling minor slot machine malfunctions. Serve beverages to casino guests in a prompt and friendly manner to ensure their satisfaction by providing excellent service to customers. Assist casino customers by promoting the MyChoice reward program and its benefits through customer sign-ups. ESSENTIAL DUTIES & RESPONSIBILITIES:- Promote and maintain all steps in the customer service program with each patron and employee you may encounter - Handle jackpot requests and transactions.- Replenish slot machine printer paper on all slot products. - Reset machines and repair minor malfunctions.- Count and verify change bank amounts.- Take orders and serve non-alcoholic drinks to customers on the casino...
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- Enhances guests' slot entertainment by creating a fun, high-energy environment through the celebration of slot wins and building players' perception of luck. - Displays attentive, upbeat, and enthusiastic behavior during each guest interaction throughout the shift. - Clearly communicates functionality of Slot Floor (i.e., ticket in/ticket out). - Responds to the guests in the correct order for service requests, including but not limited to Slot Dispatch, slot candle lights, radio, and customers while meeting or exceeding departmental service standards.- Verifies and countersigns hand-paid jackpots. - Keeps slot areas clean, secure, and well maintained. - Corrects minor machine malfunctions including coin jams, printer errors, bill validators, and slot light...
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ESSENTIAL DUTIES AND RESPONSIBILITIESAdditional responsibilities may be assigned as needed:- Administers, supervises, and trains Slot Department personnel during assigned shifts- Ensures all team members follow proper procedures and operational standards- Resolves guest disputes escalated beyond subordinate team members- Enforces safety policies and reports any hazards or violations- Coordinates with Security to prevent cheating or damage to slot machines- Collaborates with other casino departments to support guest service initiatives- Provides guidance and instruction to staff for optimal performance- Ensures compliance with Title 31 Gaming Regulations within the Slot Department- Responsible for hiring and terminating Slot team members- Delivers courteous and...
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- Responsible for the repair, maintenance, and general operating condition of slot machines.- Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance.- Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance.- Responsible for the machine initial fills.- Responsible for the inspection, installation, and removal of slot machines.- Responsible for troubleshooting system-related problems.
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- Responsible for the installation, maintenance and overall performance of slot machines and associated equipment on a shift basis.- This position supervises Slot Technicians directly and ensures that Slot performance is at an optimal level through established policies and procedures. This position also requires advanced troubleshooting of all technical problems as required.- Establish and oversee policies and procedures relating to all technical aspects of Slots on a shift basis.- Supervise a staff of approximately 20 Slot Technicians.- Ensure compliance of all internal and external controls.- Ensure the integrity of company assets by maintaining all slot machines at the highest performance levels, as well as establishing a system of accountability relating to Slot Parts...
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Summary:Responsible for the overall repair and maintenance of all slot machines and gaming devices shift in accordance with property policies and procedures. Responsible for providing efficient service to all slot guests and ensures slot machines are monitored and repaired on a continual basis for full capacity operation.Essential Duties & Responsibilities:- Promote and maintain all steps in the customer service program with each patron and employee you may come in contact with.- Perform preventative maintenance: clean, inspect, adjust, and test various machine parts.- Perform floor maintenance: trouble shoot and repair machine malfunction problems as they occur during gaming.- Assist floor supervisors with malfunctions and answer floor calls.- Answer floor calls...
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for Hollywood Casino Gulf Coast: - Responsible for management and oversight of all aspects of the administration of the Slot Technical Department including slot maintenance, repair, modifications, moves, technical systems, equipment and hardware. Assists with managing slot performance property support activities inclusive of planning, procurement, installation implementation, and ongoing support for all slot systems located at the property.- Responsible for supervising and managing staff in the Slot Tech department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while...
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- Responsible for Casino Operations Team Member scheduling, including direct supervision of the Table Games Scheduler. Ensures there is an analytical approach to scheduling that matches staffing levels to established metrics, ensures labor expense falls within budgeted parameters, and does so in a way that maximizes Team Member satisfaction.- Develops analytics to measure gaming product performance, including slots, table games and poker revenue and utilizations. Communicates results through concise reporting to department and property leadership.- Analyzes win of slot and table games product, and provides recommendations for additions, changes and removals.- Manages casino operations capital spending. Plans annual purchases and evaluates ROI of prior purchases.-...