ESSENTIAL DUTIES AND RESPONSIBILITIES:- Promotes and maintains all steps of the ACES customer service program with each patron and Team Member you may come in contact with (eye contact, “hi” greeting, “goodbye” departure)- Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner- Responsible for complete set-up, stocking, and service of assigned area; sets, cleans, and resets tables- Full cycle of service - taking orders within five minutes of guest being seated; accurately placing orders and entering table numbers in MICROS; presents check to guests.- Upsells beverages, appetizers, and desserts in accordance with restaurant service standards.- Accurately collects payments and makes change to close out guest checks, totaling food and beverage purchases in a friendly and courteous manner.- Light cleaning in assigned section during shift including, removing dirty dishes, glassware, and flatware during guest service, transporting to dish area, keeps floors, seating, and tables (base and top) presentable in assigned section.- Responsible for the monitoring and replenishing of all stock items in assigned area in a neat, accurate and timely fashion- Refill glassware, coffee cups, butter/condiments, bread, and carrying order to tables as required- Make/Fill coffee or tea as required- Ladles soups, portions cakes and pies, and prepares condiments as determined by establishment requirements.- Ensures assigned work area is neat, clean and sanitized throughout shift by wiping tables and seats, counter areas, stations (including beverage and side), and sinks as required to maintain a clean and safe work station- Maintain awareness of guests’ alcohol intake following training guidelines.- Partners with culinary team and servers to work as a team to ensure coordinated workflow during shift to meet business demands and ensure customer satisfaction- Maintains all equipment in proper fashion (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators- Accountable for meeting or exceeding all State and company sanitation requirements (ServSafe) accordance with all MD Department of Health standards.- Adheres to regulatory, safety, departmental and company policies- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.- Flexible ability to work varied shifts to include nights, weekends, and holidays.
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.- Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner.- Responsible for complete set-up, stocking and service of assigned area; sets, cleans, and resets tables - Removing dirty dishes, glassware, flatware, and soiled linens from tables and countertops, transports to dish area.- Monitoring and replenishing of all stock items in assigned area in a neat, accurate and timely fashion.- Refilling water glasses, coffee cups, butter/condiments, bread, and carrying order to tables, as needed. - Making coffee or tea, as needed.- Ensuring assigned work area is neat, clean and sanitized throughout shift by wiping tables, counter areas, beverage stations, sinks, and sweeping and mopping floors as required to maintain a clean and safe workstation. - Partnering with culinary team and server to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction - Maintaining all equipment in proper fashion (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators.- Presenting oneself as a credit to Company and encourages others to do the same.- Operating a cash register/POS System, ringing proper amount into the register and giving the guest the correct change; accounting for all cash, charge and complimentary sales according to established procedures; maintaining integrity of all financial controls and responsibilities.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
Responsibilities:- Adheres to all departmental and property policies and procedures regarding guest service standards. -- Greets and welcomes each guest seated in assigned station. -- Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. -- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). -- Suggests items to guests based on expressed guest preferences. -- Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards. -- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. -- Resolves service issues according to established guidelines. - itemizes, totals, and presents check for payment to correct customers. -- Assists bus persons, as necessary, in bussing, cleaning, and setting tables. -- Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. -- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. -- Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures. -- Completes assigned side work as directed. -- Knows and promotes current casino events and programs and can give guests directions to all casino areas. -- Maintains strict confidentiality in all company matters.
The Service Technician is responsible for providing timely and friendly service to all PSG locations, while repairing all VGT and Coin Operations equipment across their assigned route. ESSENTIAL RESPONSIBILITIES - This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service- Understand and adhere to all company standards, policies, and procedures - Completes required training and development objectives within the assigned time frame - Projects a positive image of the company at all times - Ability to collaborate and work within a team-oriented environment - Ability to accurately prioritize, organize and complete multiple tasks - Handle Slot Machine malfunctions- Assist Route Service Manager- Verify customer payouts- Complete required paperwork in a timely manner- Inform Route Service Managers of Gaming machine problems- Provide outstanding team member and customer relations- Assist customers with questions and complaints regarding slot machines. Provide answers and explanations and rectify problems as appropriate- Meet attendance guidelines of the job and adhere to regulatory, department and company policies- Keep work areas clean and free of safety hazards, debris, and litter- Perform all job duties in a safe and responsible manner
The Service Technician is responsible for providing timely and friendly service to all PSG locations, while repairing all VGT and Coin Operations equipment across their assigned route. ESSENTIAL RESPONSIBILITIES - This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service- Understand and adhere to all company standards, policies, and procedures - Completes required training and development objectives within the assigned time frame - Projects a positive image of the company at all times - Ability to collaborate and work within a team-oriented environment - Ability to accurately prioritize, organize and complete multiple tasks - Handle Slot Machine malfunctions- Assist Route Service Manager- Verify customer payouts- Complete required paperwork in a timely manner- Inform Route Service Managers of Gaming machine problems- Provide outstanding team member and customer relations- Assist customers with questions and complaints regarding slot machines. Provide answers and explanations and rectify problems as appropriate- Meet attendance guidelines of the job and adhere to regulatory, department and company policies- Keep work areas clean and free of safety hazards, debris, and litter- Perform all job duties in a safe and responsible manner
The Service Technician is responsible for providing timely and friendly service to all PSG locations, while repairing all VGT and Coin Operations equipment across their assigned route. ESSENTIAL RESPONSIBILITIES - This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service- Understand and adhere to all company standards, policies, and procedures - Completes required training and development objectives within the assigned time frame - Projects a positive image of the company at all times - Ability to collaborate and work within a team-oriented environment - Ability to accurately prioritize, organize and complete multiple tasks - Handle Slot Machine malfunctions- Assist Route Service Manager- Verify customer payouts- Complete required paperwork in a timely manner- Inform Route Service Managers of Gaming machine problems- Provide outstanding team member and customer relations- Assist customers with questions and complaints regarding slot machines. Provide answers and explanations and rectify problems as appropriate- Meet attendance guidelines of the job and adhere to regulatory, department and company policies- Keep work areas clean and free of safety hazards, debris, and litter- Perform all job duties in a safe and responsible manner
- Maintains requisition files to ensure receipts are accurately recorded.- Verifies vendor invoices for accuracy. Notes and reconciles all discrepancies.- Records damaged products and notifies the proper department of the corrective action required.- Coordinates deliveries and stocking of receipts with Manager. Labels all receipts for delivery and ensures signed delivery copies are returned to warehouse.- Inspects good and informs Manager of any problems.- Processes all incoming and outgoing United Parcel Service, USPS, and Fed Ex items.- Checking in, stocking and delivering Food & Beverage goods.- Must maintain a valid drivers license in your state of residence and maintain a clean driving record. Must have driver's license on their person at all times.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Manager or a member of management.
Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.). Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. Greets guests and shines shoes while providing excellent customer service. Offers assistance and / or instruction in the use of Baber Shop. Completes register transactions for services and retail purchased. Collects fees for services; handles retail sales. Maintains Shoe Shine stand in clean and attractive condition. Maintains par stock levels for shoe shine supplies. Reports any safety hazards to supervisor.
- Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.- Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, Slot floor layout and mix, revenue growth, and expense management in order to maximize profitability- Shares responsibility of the overall engagement of all team members with Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Slots department.- Shares responsible for the overall integrity of daily operations on assigned shift.- Assists with the overall integrity of daily Slot operations.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.- Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, Slot floor layout and mix, revenue growth, and expense management in order to maximize profitability.- Shares responsibility for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.- Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Slots department.- Shares responsibility for the overall integrity of daily operations on assigned shift.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
- Verifying jackpots and filling out paperwork - Responsible for customer relations. - Performing minor repair to slot machines - Handles customer relations and minor customer disputes - Ensures the safety and security of all guests and employees - Other duties as assigned. - Use of screwdriver, hand-held radio, and other slot related supplies
The slot attendant is responsible for monitoring of electronic gaming device activity in an assigned area. ESSENTIAL RESPONSIBILITIES - Exchanges currency for guests- Performs routine machine repairs and service, including jackpot and ticket fill process- Educates and enrolls electronic gaming device guests in the Slot Marketing Program- Takes beverage orders in assigned area for the server and/or utilities service station for non-alcoholic beverages when necessary- Attends departmental and company meetings as required
DUAL RATED SUPERVISOR- TWO SHIFTS A WEEK!- Promote and maintain all steps of the ACES Customer Service program with each patron and employee you may come in contact with.- Uses exceptional interpersonal skills to provide outstanding customer service to external and internal guests.- Maintains a high level of productivity.- Communicates openly with others to aid in the smooth operation of the gaming facility.- Pays close attention to detail by accurately completing paperwork and ensures the volume of work produced in the relation to reasonable expectations.- Must have basic computer skills. This position uses the computer for ACSC functions. - Other duties may be assigned.
- Verifying jackpots and filling out paperwork - Responsible for customer relations. - Performing minor repair to slot machines - Handles customer relations and minor customer disputes - Ensures the safety and security of all guests and employees - Other duties as assigned. - Use of screwdriver, hand-held radio, and other slot related supplies
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Exchange currency for guest- Responsible for the monitoring of slot machine activity- Perform routine machine repairs and service, including jackpot and ticket fill process and responding to change lights.- Print replacement and issue new Marquee Rewards cards- Closely monitor customer needs by visibly circulating and interacting with patrons- Must be knowledgeable of all special events and promotions available to customers- Must at all times demonstrate friendly, ethical cooperative behavior with customers and co-workers- Actively seeking out opportunities to service customers- Work in a team environment- Maintain cleanliness of slot floor including keeping chairs pushed in, disposing of cups, and any other light cleaning responsibilities to promote a positive player environment- While performing the duties of this job, employees are regularly required to stand and walk. - Safeguard company assets - Must adhere to the company policies and procedures - Some duties performed may be outside employees normal job duties
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Exchange currency for guest- Responsible for the monitoring of slot machine activity- Perform routine machine repairs and service, including jackpot and ticket fill process and responding to change lights.- Print replacement and issue new Marquee Rewards cards- Closely monitor customer needs by visibly circulating and interacting with patrons- Must be knowledgeable of all special events and promotions available to customers- Must at all times demonstrate friendly, ethical cooperative behavior with customers and co-workers- Actively seeking out opportunities to service customers- Work in a team environment- Maintain cleanliness of slot floor including keeping chairs pushed in, disposing of cups, and any other light cleaning responsibilities to promote a positive player environment- While performing the duties of this job, employees are regularly required to stand and walk. - Safeguard company assets - Must adhere to the company policies and procedures - Some duties performed may be outside employees normal job duties
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides cash handling service to casino patrons. - Pays and verifies jackpots on slot machines according to established procedures. - Promotes the Players Club card program; understands current card benefits and information and presents program to customers. - Communicates all customer service issues to key personnel. - Responsible for assigned casino funds and proper handling of funds exchanges. - Performs customer booth transactions. - Assists in training new personnel as needed. - Monitors work areas to ensure cleanliness standards are met and customer requests are addressed and resolved. - Assists patrons with general questions concerning the casino. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Adheres to, interprets, supports, and explainsestablished company policies and procedures as well as applicable Local, State, Federal and other regulatory procedures. - Fosters and maintains positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship. - Continues professional development of self. - Keepsaccurate records of the gaming hold percentages and gives reliable recommendations on how to achieve and maintain our target denomination goals. - Investigates potential problems on the gaming floor. - Studies the relationships between different game types, product types, denomination types and handle. Use this information to setup up a game plan that will put the most popular and productive games on the slot floor. - Constantly updates the slot master database and individual machine files after conversions to have accurate and current data on the floor at all times. - Provides slot related reports to the Slot Management Team, Casino Ops Director, General Manager, and Corporate routinely and as requested. - Studies, in detail, the competition’s gaming mix, denomination mix, floor layout, and hold percentages. Use this information to our advantage to influence guests to come to our facility. - Develops strategies for increasing machine revenue. - Assists in the tracking and replacing of revoked software and warehouse inventory. - Maintainsa high level of professional appearance, demeanor, ethics, and image of self and subordinates. - Conductsand attends all regular departmental meetings as well as other related meetings. - Creates reports, analyzes data, and makes recommendations regarding floor mix of slot machines, hold adjustments, and new game availability to consistently maximize the profitability of the slot floor. - Responsible for all Slot analytics and openly communicates all pertinent information with leadership team. - Approves machine and reel settings. - Keeps current with trends within the hospitality, convention, restaurant, vacation, and travel industries. - Responsible for management and oversight of all aspects of the administration of the Slot Department including slot maintenance, repair, modifications, moves, technical systems, equipment, and hardware. Directly responsible for managing slot performance property support activities inclusive of planning, procurement, installation implementation and ongoing support for all slot systems located at the property.
his position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Cast Members.- Make change for guests as requested.- Count change wallet at start and end of shift.- Payout jackpots to winning guests and complete required logs.- Complete necessary tax forms for qualifying jackpots.- Perform minor repairs on slot machines.- Check and replenish TITO tickets as necessary.- Maintain excellent Guest Service while conducting self in professional manner.- Assist guests with questions or direct to appropriate party.- Must be able to stand and/or walk for extended periods of time.- Other duties as assigned.
- Ensure all guest related questions, problems, and requests for service are promptly handled and rectified in a professional, timely manner and in accordance to departmental standards.- Handle the payment of all manual, hand-paid slot machine jackpots. - Answer questions related to slot machines as well as general property information. - Promote features of the Casino Player's Card and assist in slot promotions, as required. - Sign up guests into the Casino Player's Card. - Investigate and resolve issues relating to bill validators and slot gaming vouchers, including troubleshooting of basic bill validator and ticket printer problems. - Exchange large bills (currency) for smaller at the request of guests. - Assist with additional technical and service issues, as required. - Performs routine preventative maintenance on slot machines and related equipment as deemed necessary.
